<p>The Tier III Help Desk Technician provides advanced technical support for complex IT issues that cannot be resolved by Tier I or Tier II teams. This role involves troubleshooting critical problems, managing escalations, and working closely with system administrators and engineers to ensure optimal system performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the highest level of technical support for escalated IT issues.</li><li>Diagnose and resolve complex hardware, software, and network problems.</li><li>Collaborate with Tier I and Tier II teams to provide guidance and mentorship.</li><li>Perform root cause analysis and implement permanent solutions for recurring issues.</li><li>Configure, maintain, and troubleshoot servers, network devices, and enterprise applications.</li><li>Document solutions and create knowledge base articles for future reference.</li><li>Assist in system upgrades, migrations, and deployments.</li><li>Ensure compliance with security policies and best practices.</li><li>Participate in on-call rotation for critical incidents.</li></ul><p><br></p>
<ul><li>Proven experience in a technical support or IT support role</li><li>Strong working knowledge of Microsoft Windows operating systems</li><li>Experience supporting Google Workspace (Gmail, Drive, Docs, user administration)</li><li>Proficiency in hardware troubleshooting and repair</li><li>Experience using PDQ or similar tools for remote desktop support, software deployment, and patching</li><li>Strong working knowledge of productivity tools (Microsoft Office and/or Google Workspace)</li><li>Excellent verbal and written communication skills</li><li>Ability to manage and prioritize multiple tasks in a fast-paced environment</li><li>Basic knowledge of wired and wireless networking concepts</li><li>Strong time management skills with the ability to multitask</li><li>Self-motivated with consistent attendance and punctuality</li><li>Ability to lift up to approximately 40 lbs. (e.g., computers, monitors)</li><li>Willingness to travel occasionally to other client locations as needed</li><li>Duties and responsibilities may be modified at the discretion of the Systems Administrator</li></ul><p><br></p>
<p>Responsibilities:</p><p>• Lead the planning and execution of the organization's IT strategy to align with overall business objectives.</p><p>• Oversee deskside support teams to ensure prompt and effective resolution of technical issues.</p><p>• Manage hardware deployments and ensure seamless integration of new systems.</p><p>• Implement and maintain reliable backup technologies to safeguard critical data.</p><p>• Coordinate the use of Cisco technologies to enhance network performance and security.</p><p>• Drive the adoption of Azure DevOps and cloud-based AI solutions to improve operational efficiency.</p><p>• Monitor and optimize IT infrastructure to ensure high availability and performance.</p><p>• Collaborate with stakeholders to identify technology needs and deliver scalable solutions.</p><p>• Develop and enforce IT policies, procedures, and best practices across the organization.</p><p>• Lead and mentor a team of IT professionals to foster growth and innovation.</p>
<p>We are currently looking for a dedicated <strong>Test Center Administrator</strong> to support our test center in <strong>Memphis, TN</strong>. This role is <strong>part-time (20 hours per week)</strong>, with the opportunity for additional hours based on operational needs.</p><p><br></p><p>Responsibilities:</p><p>• Ensure full compliance with test center policies and procedures to maintain a secure and detail-oriented environment.</p><p>• Welcome test candidates, verify their identification, and perform security checks using approved methods.</p><p>• Monitor candidates throughout their exams to safeguard against misconduct and provide assistance when needed.</p><p>• Address candidate concerns promptly and escalate issues as necessary to uphold testing standards.</p><p>• Maintain the integrity and safety of testing materials and equipment at all times.</p><p>• Deliver a fair and comfortable testing experience to every candidate, ensuring adherence to company guidelines.</p><p>• Prepare detailed reports on incidents or irregularities and submit them in a timely manner.</p><p><br></p><p><br></p>
<p>Overview</p><p>We are seeking a versatile and hands-on Systems Administrator capable of supporting a wide range of IT infrastructure needs—from Tier 1 troubleshooting to Tier 3 escalations. This role is fully onsite and requires a strong foundation in on‑prem systems, Microsoft technologies, virtualization, and network administration. The ideal candidate is proactive, customer‑focused, and experienced with managing and improving a hybrid IT environment that will continue evolving toward Azure cloud services.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide end‑to‑end IT support, resolving issues ranging from Tier 1 service desk requests to Tier 3 escalated infrastructure problems.</li><li>Administer, configure, and troubleshoot Active Directory, including GPO creation, policy management, OU structure, and permissions.</li><li>Manage and support Office 365 administration, including Exchange Online, Intune, device compliance, and SCCM endpoint management.</li><li>Maintain and optimize the on‑prem server environment, including domain controllers, file servers, and other critical infrastructure systems.</li><li>Support and administer VMware virtualization environments (deployment, maintenance, resource optimization, snapshots, storage, etc.).</li><li>Configure and troubleshoot Cisco Meraki networking equipment (firewalls, switches, wireless access points, VPN, etc.).</li><li>Assist with light Azure administration (approx. 3%), including user provisioning, conditional access, and basic cloud resource maintenance.</li><li>Monitor and manage system performance, patching, security updates, and backup operations.</li><li>Write and maintain documentation, SOPs, and knowledge base articles.</li><li>Collaborate with team members to drive improvements, ensure uptime, and support ongoing projects and migrations.</li><li>Participate in on‑call rotation or after‑hours work as needed for maintenance or emergencies.</li></ul><p><br></p><p><br></p>
