4 Results for Customer Experience Specialist Jobs in Memphis, TN

Add your latest resume to match with open positions.

Customer Service Representative

Memphis, TN
onsite
Temporary / Contract
18 - 19 USD / Hourly
Our client is seeking Customer Service/Service Desk Representatives to support a fast-paced team responsible for coordinating travel and scheduling needs for pilots around the world. This role is ideal for someone who enjoys customer service, problem-solving, and working in a dynamic environment where priorities can change quickly.The Flight Service Desk works closely with pilots, hotels, ground transportation providers, and internal teams to ensure travel arrangements are coordinated accurately and efficiently.What You’ll Do:<ul><li>Coordinate hotel accommodations and ground transportation for pilots</li><li>Make travel arrangements and handle day-of or last-minute changes</li><li>Communicate directly with hotels, transportation providers, and other vendors</li><li>Respond to unexpected changes related to aircraft maintenance, pilot illness, schedule changes, and other operational needs</li><li>Make phone calls to confirm reservations and arrangements</li><li>Monitor and manage incoming requests through a team queue</li><li>Prioritize time-sensitive requests while maintaining accuracy and quality</li><li>Communicate closely with team members through Microsoft Teams</li><li>Provide excellent customer service in a fast-paced, operational environment</li></ul>Schedule & Training<ul><li>Day Shift: Starting at 6:00 AM</li><li>Night Shift: Starting at 6:00 PM</li><li>8-hour shifts</li><li>Some weekend shifts are required</li></ul>
2026-10-06T00:00:00Z

Sr. Customer Service Specialist

Memphis, TN
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract-to-permanent capacity. This position serves as a central point of contact for customers while overseeing order activity, account support, and coordination across sales, operations, warehouse, technical, and production teams. The ideal candidate brings a strong service mindset, excellent organization, and the ability to keep multiple priorities moving in a fast-paced, onsite environment. Responsibilities: • Oversee the full order lifecycle from initial entry through fulfillment, confirming accuracy, timing, and customer expectations at each stage. • Partner with internal departments to resolve questions related to inventory, shipment schedules, documentation, and order progress for domestic and international customers. • Support customer accounts by assisting with pricing details, proposals, contract-related coordination, and activities that strengthen long-term business relationships. • Track open orders, customer demand patterns, and forecast information to help improve planning and day-to-day operational execution. • Maintain organized customer records, shared communication channels, and reporting data to ensure information remains current and accessible. • Identify service gaps and workflow inefficiencies, then recommend practical improvements that enhance responsiveness and accuracy. • Provide cross-coverage for customer service and commercial support tasks as business needs shift. • Communicate clearly with customers and internal partners to address issues quickly and maintain a consistent service experience.
2026-10-05T00:00:00Z

Guest Services Representative

Memphis, TN
onsite
Temporary to Hire
15 - 15 USD / Hourly
We are offering a contract to hire employment opportunity for a diligent and attentive Customer Service Representative in the museum industry located in downtown Memphis. This role involves providing exceptional guest services, maintaining the flow of traffic, working in the gift shop, and becoming an expert on the museum. This is an on-your-feet role and does require working every Saturday and Sunday, plus three other days during the week to be a full-time 40 hour work week. Hours are 8:30-5:30. Please apply for this role if you have great customer service experience, can stand for periods of time, and able to commit to weekend hours Responsibilities:• Greet guests at the entrance and box office, ensuring a warm and welcoming experience.• Become proficient in knowledge about the museum to accurately and enthusiastically share information with guests.• Monitor assigned areas within the museum exhibit halls, ensuring all areas are covered and maintained.• Assist guests by providing directions and answering any inquiries they may have about the exhibits.• May be stationed at various points within the museum, including the entrance, hallways, etc. and are expected to manage these stations effectively.• Provide talking points and relevant information to guests.• Achieve organizational sales and service goals by promoting and selling museum merchandise.• Assist in managing store inventory and ensuring the retail store is well-stocked and organized.• Maintain a high level of customer service and retail sales skills to effectively engage with guests and enhance their museum experience.• Direct guests efficiently throughout the museum to maintain a smooth flow of traffic.
2026-09-28T00:00:00Z

On-Boarding Specialist

Memphis, TN
onsite
Permanent / Full Time
65000 - 79000 USD / Yearly
We are helping our client who is looking for an On-Boarding Specialist to support a smooth and engaging experience for new employees in Tennessee. This role blends employee support, process coordination, and HR administration to ensure each stage of onboarding is handled accurately and professionally. The ideal candidate brings strong judgment, attention to detail, and a service-focused approach while working across HR systems and daily people operations. Responsibilities:• Guide new employees through the onboarding process, ensuring timely completion of required documentation, policy acknowledgments, and orientation steps.• Serve as a responsive point of contact for employees and internal partners by addressing questions with professionalism, empathy, and clear communication.• Maintain accurate employee records in HR systems and support related administrative activities with a high level of confidentiality and precision.• Monitor onboarding activity, service levels, and operational metrics to identify issues, track progress, and recommend practical improvements.• Partner with managers and frontline teams to reinforce expectations, provide updates, and support a consistent onboarding experience across the organization.• Coordinate benefit-related and HR administrative tasks connected to employee entry processes while helping ensure compliance with company standards and regulations.• Review workflows for efficiency and accuracy, helping reduce delays, improve service delivery, and strengthen the overall onboarding experience.• Handle sensitive employee matters with integrity and fairness while following established procedures for documentation, compliance, and record management.
2026-09-29T00:00:00Z

4 results for Customer Experience Specialist in Memphis, TN