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5 results for Customer Experience Specialist in Memphis, TN

Customer Experience Specialist

Holly Springs, MS
onsite
Temporary / Contract
17 - 17 USD / Hourly
We are looking for a Customer Experience Specialist to support customers with timely, thoughtful service. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys resolving issues across phone and email channels. The person in this role will help strengthen customer satisfaction by addressing inquiries, troubleshooting service concerns, and ensuring each interaction is handled with care. Responsibilities: • Respond to customer questions and concerns through phone and email while delivering a detail-oriented and helpful experience. • Investigate service-related issues, including connectivity concerns, and guide customers toward effective solutions. • Manage multiple browser-based systems at once to document interactions, review account details, and complete follow-up tasks accurately. • Handle customer complaints with patience and sound judgment, working to resolve issues in a timely manner. • Maintain clear and detailed records of customer communications, actions taken, and next steps. • Support customer success by identifying needs, setting expectations, and helping create positive ongoing relationships. • Collaborate with internal teams when additional assistance is needed to address complex customer situations.
2026-09-08T00:00:00Z

Customer Experience Specialist

Collierville, TN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in Collierville, Tennessee on a contract basis with the potential for a permanent role. This position supports customers throughout the order cycle by handling inquiries, entering and validating orders, and coordinating with internal teams to keep service levels high. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-moving environment while maintaining a detail-oriented, customer-first approach. Responsibilities: • Manage customer communication across phone, email, and internal systems to provide timely and accurate support. • Enter, review, and confirm customer orders while ensuring details are complete and aligned with company procedures. • Address questions related to product information, pricing, inventory availability, and order progress. • Work closely with sales, operations, and distribution partners to support fulfillment needs and maintain a smooth customer experience. • Monitor shipments and provide updates to customers regarding delivery timelines and order status. • Research service issues, discrepancies, and account concerns, then drive resolution with appropriate internal teams. • Oversee assigned customer accounts and maintain consistent service quality across a high volume of interactions. • Use CRM and other business systems effectively to document activity, track requests, and support daily service operations.
2026-08-17T00:00:00Z

Guest Services Representative

Memphis, TN
onsite
Temporary to Hire
15 - 15 USD / Hourly
We are looking for a welcoming and service-focused Guest Services Representative to support daily visitor engagement at the museum in Memphis, Tennessee. This contract opportunity with potential for a long-term role is ideal for someone who enjoys interacting with the public, creating a positive guest experience, and helping visitors navigate exhibits with confidence. In this role, you will serve as a visible point of contact throughout the museum, offering guidance, sharing key exhibit information, and contributing to both service excellence and on-site sales goals. Responsibilities: • Welcome visitors at assigned museum locations and create a friendly first impression from arrival through entry. • Provide clear directions and helpful answers as guests move through exhibit spaces, hallways, and other public areas. • Share prepared information about permanent and rotating exhibits to help guests better understand the museum experience. • Support front-door and box office operations by assisting with guest inquiries and reinforcing high service standards. • Monitor designated stations across the museum to help maintain coverage, organized traffic flow, and a smooth visitor experience. • Speak to guests before and after theater presentations, offering brief instructions and helpful context for their visit. • Build strong knowledge of the museum, its exhibits, and the Civil Rights era in order to respond accurately to visitor questions. • Contribute to organizational service and sales objectives by delivering attentive support and identifying opportunities to assist guests effectively.
2026-08-18T00:00:00Z

Guest Services Representative

Memphis, TN
onsite
Temporary to Hire
15 - 15 USD / Hourly
We are looking for a welcoming and attentive Guest Services Representative to support a museum environment in Memphis, Tennessee. This contract-to-permanent opportunity is ideal for someone who enjoys creating a positive visitor experience, guiding guests throughout exhibit spaces, and communicating clearly in a public-facing setting. The person in this role will help visitors navigate the museum, share key information about exhibits and the Civil Rights era, and contribute to strong service and sales results. Weekend availability is required, and the museum is closed on Tuesdays with one additional weekday off. Responsibilities: • Welcome visitors at assigned museum locations and create a friendly, positive first impression from arrival through departure. • Provide clear directions, answer questions, and help manage guest flow throughout exhibit halls, entry points, and other public spaces. • Share prepared information about permanent and traveling exhibits while building strong knowledge of the museum and the Civil Rights era. • Support front-door and box office operations by assisting guests and contributing to overall service and ticketing goals. • Monitor assigned stations to ensure coverage across public areas and maintain an organized, guest-ready environment. • Deliver brief verbal remarks before and after theater presentations to help visitors transition into the museum experience. • Assist with security-adjacent entry procedures, including greeting guests as they enter and helping guide them through screening areas. • Remain standing for extended periods while maintaining a helpful, courteous presence in high-traffic areas.
2026-08-21T00:00:00Z

On-Boarding Specialist

Memphis, TN
onsite
Permanent / Full Time
65000 - 79000 USD / Yearly
We are helping our client who is looking for an On-Boarding Specialist to support a smooth and engaging experience for new employees in Tennessee. This role blends employee support, process coordination, and HR administration to ensure each stage of onboarding is handled accurately and professionally. The ideal candidate brings strong judgment, attention to detail, and a service-focused approach while working across HR systems and daily people operations. Responsibilities:• Guide new employees through the onboarding process, ensuring timely completion of required documentation, policy acknowledgments, and orientation steps.• Serve as a responsive point of contact for employees and internal partners by addressing questions with professionalism, empathy, and clear communication.• Maintain accurate employee records in HR systems and support related administrative activities with a high level of confidentiality and precision.• Monitor onboarding activity, service levels, and operational metrics to identify issues, track progress, and recommend practical improvements.• Partner with managers and frontline teams to reinforce expectations, provide updates, and support a consistent onboarding experience across the organization.• Coordinate benefit-related and HR administrative tasks connected to employee entry processes while helping ensure compliance with company standards and regulations.• Review workflows for efficiency and accuracy, helping reduce delays, improve service delivery, and strengthen the overall onboarding experience.• Handle sensitive employee matters with integrity and fairness while following established procedures for documentation, compliance, and record management.
2026-08-25T00:00:00Z