We are looking for an experienced Customer Service Representative with a background in financial services to join our team in Memphis, Tennessee. The ideal candidate will have expertise in the banking industry and a proven ability to deliver exceptional customer experiences while handling financial inquiries.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding financial products and services with professionalism and accuracy.<br>• Assist clients in resolving issues related to banking transactions and account management.<br>• Analyze customer needs and provide tailored solutions to enhance satisfaction.<br>• Process and verify financial documentation in compliance with company policies.<br>• Maintain up-to-date knowledge of banking regulations and company offerings.<br>• Collaborate with team members to improve service delivery and achieve department goals.<br>• Handle escalated customer concerns with tact and effectiveness.<br>• Document customer interactions and resolutions in the system for record-keeping purposes.<br>• Provide recommendations to improve processes based on customer feedback and observations.
We are looking for a dedicated Medical Customer Service Representative to join our team in Cordova, Tennessee. In this role, you will serve as the first point of contact for patients, providing exceptional support and addressing their inquiries with attention to detail. This is a long-term contract position offering the opportunity to make a meaningful impact in a healthcare environment.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Provide clear and accurate information about medical billing, appointments, and general procedures.<br>• Utilize basic medical terminology to communicate effectively with patients and healthcare professionals.<br>• Assist patients in navigating their billing statements and resolving payment-related issues.<br>• Maintain detailed and accurate records of patient interactions and follow-ups.<br>• Collaborate with internal teams to ensure seamless communication and patient satisfaction.<br>• Uphold a high level of customer service, ensuring every patient interaction is handled with care and empathy.<br>• Handle escalated calls with patience and attention to detail, ensuring concerns are resolved appropriately.
We are looking for a detail-oriented Payroll Specialist to join our team in Memphis, Tennessee. In this role, you will be responsible for managing payroll processes to ensure accurate and timely compensation for employees while maintaining compliance with applicable regulations. This position requires a proactive individual with strong organizational skills and a commitment to delivering exceptional service.<br><br>Responsibilities:<br>• Process full-cycle payroll operations accurately and on schedule.<br>• Ensure compliance with federal, state, and local payroll regulations.<br>• Maintain and update employee payroll records, including deductions and benefits.<br>• Review and resolve payroll discrepancies and inquiries efficiently.<br>• Collaborate with HR and accounting departments to ensure seamless payroll integration.<br>• Prepare payroll reports and documentation for audits and management review.<br>• Implement and monitor payroll policies and procedures to improve efficiency.<br>• Stay informed about changes in payroll laws and regulations to ensure compliance.<br>• Provide exceptional customer service to employees regarding payroll-related questions.<br>• Train and support staff on payroll system operations and updates as needed.
We are looking for a detail-oriented Medical Front Desk Specialist to join our team in Cordova, Tennessee. This Contract-to-Permanent position is ideal for someone with strong organizational skills and a passion for providing excellent patient care. The role requires a reliable individual who can handle administrative tasks while maintaining a welcoming environment for patients.<br><br>Responsibilities:<br>• Verify insurance benefits and eligibility for patients to ensure proper coverage.<br>• Schedule appointments efficiently while managing patient inquiries.<br>• Document patient medical histories, vital signs, and laboratory test results accurately.<br>• Monitor and maintain inventory levels for office supplies to support daily operations.<br>• Assist physicians by processing prescription prior-authorizations and managing refill requests.
We are looking for a dynamic IT Manager to act as a trusted technology advisor for our clients, providing strategic guidance and innovative solutions to align IT systems with their business objectives. This role involves overseeing IT infrastructure, ensuring compliance with industry standards, and driving forward-thinking initiatives to enhance client operations. The ideal candidate will excel at managing relationships, planning budgets, and delivering measurable improvements in technology performance.<br><br>Responsibilities:<br>• Develop and manage multi-year IT strategies to align technology initiatives with client business goals.<br>• Facilitate strategic planning sessions with client leadership to identify opportunities for IT optimization and growth.<br>• Build and oversee annual IT budgets, including forecasting future investments and resource allocations.<br>• Ensure client IT environments adhere to industry compliance standards and regulatory requirements.<br>• Conduct risk assessments and implement strategies to mitigate potential vulnerabilities.<br>• Provide expert guidance on infrastructure design, upgrades, and lifecycle management.<br>• Lead IT operations and projects to ensure alignment with overarching business strategies.<br>• Collaborate with technical teams to evaluate and integrate emerging technologies.<br>• Deliver quarterly business reviews (QBRs) to clients, presenting performance metrics and actionable insights.<br>• Identify areas for service improvements and propose innovative solutions to enhance efficiency and security.
<p>We are looking for a dedicated Bilingual Receptionist to join our team on a long-term contract basis in Memphis, Tennessee. In this role, you will provide attentive and courteous assistance to visitors, including processing record requests. Your ability to communicate effectively in both English and Spanish will be essential in serving the community.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, ensuring a welcoming and attentive environment.</p><p>• Process record requests with accuracy and efficiency.</p><p>• Answer and manage multi-line phone systems, directing calls to the appropriate departments.</p><p>• Provide clear and effective communication in both English and Spanish to address visitor inquiries.</p><p>• Maintain organized records and documentation related to visitor interactions.</p><p>• Direct guests to the appropriate offices or resources based on their needs.</p><p>• Collaborate with team members to ensure smooth daily operations.</p><p>• Uphold confidentiality and handle sensitive information with discretion.</p><p>• Monitor and manage visitor flow to maintain an orderly environment.</p>
