We are looking for a dedicated Medical Customer Service Representative to join our team in Cordova, Tennessee. In this role, you will serve as the first point of contact for patients, providing exceptional support and addressing their inquiries with attention to detail. This is a long-term contract position offering the opportunity to make a meaningful impact in a healthcare environment.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Provide clear and accurate information about medical billing, appointments, and general procedures.<br>• Utilize basic medical terminology to communicate effectively with patients and healthcare professionals.<br>• Assist patients in navigating their billing statements and resolving payment-related issues.<br>• Maintain detailed and accurate records of patient interactions and follow-ups.<br>• Collaborate with internal teams to ensure seamless communication and patient satisfaction.<br>• Uphold a high level of customer service, ensuring every patient interaction is handled with care and empathy.<br>• Handle escalated calls with patience and attention to detail, ensuring concerns are resolved appropriately.
We are looking for an experienced Customer Service Representative with a background in financial services to join our team in Memphis, Tennessee. The ideal candidate will have expertise in the banking industry and a proven ability to deliver exceptional customer experiences while handling financial inquiries.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding financial products and services with professionalism and accuracy.<br>• Assist clients in resolving issues related to banking transactions and account management.<br>• Analyze customer needs and provide tailored solutions to enhance satisfaction.<br>• Process and verify financial documentation in compliance with company policies.<br>• Maintain up-to-date knowledge of banking regulations and company offerings.<br>• Collaborate with team members to improve service delivery and achieve department goals.<br>• Handle escalated customer concerns with tact and effectiveness.<br>• Document customer interactions and resolutions in the system for record-keeping purposes.<br>• Provide recommendations to improve processes based on customer feedback and observations.
<p>We are looking for a dedicated Bilingual Receptionist to join our team on a long-term contract basis in Memphis, Tennessee. In this role, you will provide attentive and courteous assistance to visitors, including processing record requests. Your ability to communicate effectively in both English and Spanish will be essential in serving the community.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, ensuring a welcoming and attentive environment.</p><p>• Process record requests with accuracy and efficiency.</p><p>• Answer and manage multi-line phone systems, directing calls to the appropriate departments.</p><p>• Provide clear and effective communication in both English and Spanish to address visitor inquiries.</p><p>• Maintain organized records and documentation related to visitor interactions.</p><p>• Direct guests to the appropriate offices or resources based on their needs.</p><p>• Collaborate with team members to ensure smooth daily operations.</p><p>• Uphold confidentiality and handle sensitive information with discretion.</p><p>• Monitor and manage visitor flow to maintain an orderly environment.</p>
