<p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for our staff in Sonora, California. This Contract position focuses on delivering hands-on and remote support across desktop systems, user accounts, productivity tools, and audio visual technology. The ideal candidate will be comfortable resolving day-to-day technical issues, supporting audio visual and Zoom connectivity, and ensuring users can work efficiently with minimal disruption.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite and remote technical support for court users, addressing hardware, software, and access-related issues in a timely manner.</p><p>• Diagnose and resolve incidents involving Windows 10 and Windows 11 workstations, Microsoft 365 applications, and standard desktop tools.</p><p>• Support audio visual equipment and help maintain reliable video and audio performance for Zoom meetings and related conferencing needs.</p><p>• Troubleshoot connectivity and functionality issues affecting WiFi, desktop peripherals, and end-user devices.</p><p>• Assist with the setup, support, and maintenance of equipment such as network printers and desktop scanners.</p><p>• Manage service requests and incident tickets, documenting findings, actions taken, and resolutions clearly.</p><p>• Provide user support for account access and basic security administration within Active Directory environments.</p>
We are looking for a Customer Service Manager to lead branch operations and deliver an outstanding client experience in Stockton, California. This contract opportunity has the potential to become permanent and is ideal for a detail-oriented banking candidate who can balance service excellence, team leadership, sales growth, and operational oversight in a financial services environment. The role will guide daily branch activity, strengthen customer relationships, and help build a high-performing team that meets business goals while maintaining strong controls and compliance standards.<br><br>Responsibilities:<br>• Direct daily branch activities, including teller operations, cash handling oversight, balancing functions, and frontline service support to keep the office running smoothly.<br>• Lead, coach, and develop branch employees by setting clear expectations, providing regular feedback, and holding recurring one-on-one and team meetings.<br>• Support business growth by promoting deposit, consumer, and business banking solutions and by building strong relationships with new and existing customers.<br>• Review and authorize customer and branch transactions within established approval limits while ensuring accuracy and sound judgment.<br>• Monitor branch compliance, conduct operational reviews, and identify control gaps to reduce risk and maintain audit readiness.<br>• Maintain staffing plans and work schedules that provide consistent coverage and a high level of service throughout the branch.<br>• Resolve complex customer concerns with professionalism, urgency, and practical solutions that protect both client relationships and the organization.<br>• Partner in recruiting, onboarding, and retaining team members who contribute to a positive, service-driven branch culture.<br>• Participate in branch initiatives, community outreach, training sessions, and policy review efforts, recommending process improvements when appropriate.<br>• Uphold security procedures, protect confidential information, and assist with additional branch certifications or duties as business needs require.