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9 results for Medical Customer Service Specialist in Manchester, NH

Customer Operations Specialist

Newton, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
*CUSTOMER OPERATIONS - Our client is seeking a team-oriented individual to join their in-house customer service operations. The role includes responsibilities such as ensuring timely and cost-effective product delivery, managing shipping or delivery issues, and effective communication with impacted parties. Tasks will also include order processing, shipping logistics, customer support, inventory coordination, warehouse communication, data analysis, and cross-functional collaboration. The ideal candidate will be able to excel in a non-structured work environment-friendly approach. If this sounds like you, we should chat! - Bachelor's Degree in Business, Finance, or related discipline, required - Excellent written and verbal communication skills - Technical proficiency using Microsoft Office Suite
2026-09-02T00:00:00Z

Office/Medical Billing Specialist

Methuen, MA
onsite
Temporary / Contract
27 - 32 USD / Hourly
We are looking for a Office/Medical Billing Specialist to support financial operations for a healthcare setting in Massachusetts. This Contract position focuses on billing accuracy, benefit coordination, account maintenance, and responsive service for residents and families. The ideal candidate brings hands-on experience with medical billing workflows, government program eligibility processes, and account reconciliation while working effectively in a fast-paced business office environment. Responsibilities:• Oversee Medicaid application processing, periodic eligibility reviews, and continued benefit administration to help maintain uninterrupted coverage.• Keep resident census information current by coordinating admissions, transfers, discharges, and related financial records with accuracy.• Generate private-pay billing statements and patient liability invoices, while handling payment posting, collection efforts, and follow-up on outstanding balances.• Submit consolidated billing claims, research discrepancies, and work through billing issues to support timely resolution.• Prepare daily bank deposits, verify balances, reconcile deposit activity, and complete electronic submissions accurately.• Address questions from residents and family members regarding invoices, account status, and other financial matters in a clear and attentive manner.• Maintain resident personal needs accounts and perform regular reconciliations to ensure proper documentation and account accuracy.• Support the Business Office Manager with month-end close activities, audit preparation, reporting tasks, and additional office initiatives as needed.
2026-09-01T00:00:00Z

Customer Service Representative

Billerica, MA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to join our team in Billerica, Massachusetts in an onsite contract-to-permanent role. This position supports service and sales operations by handling customer inquiries, coordinating administrative tasks, and keeping quote and order information accurate across multiple systems. The ideal candidate is comfortable in a fast-moving environment, can manage several priorities at once, and is eager to learn new processes with limited supervision. Responsibilities: • Support back-office service and sales activities by preparing and updating quotations for service work, depot requests, and customer orders. • Monitor open quotes and inquiries, follow up with customers or internal teams as needed, and close completed or expired records accurately. • Process customer and sales team requests, including order status updates, delivery information, tracking details, and general account support. • Enter and maintain information across Excel and internal customer management systems, ensuring data is routed to the correct teams and kept up to date. • Assist with return authorization activities by reviewing open cases, coordinating shipment-related steps, and resolving outdated records. • Respond to inbound customer contacts professionally while also supporting outbound follow-up related to quotes, service inquiries, and open opportunities. • Help the team stay organized by taking on clerical and administrative work that supports day-to-day operations in a high-volume setting.
2026-09-15T00:00:00Z

Customer service representative

Northborough, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-09-01T00:00:00Z

Patient Access Specialist

Milford, NH
onsite
Temporary to Hire
17.5 - 19.45 USD / Hourly
Patient Access Representative Full Time - Monday-Friday - 7:30am-4:00pm We are looking for a Patient Access Specialist to support patient intake and account setup for a hospital in New Hampshire. This contract opportunity with potential for a permanent role is ideal for someone who combines strong administrative accuracy with a compassionate approach to patient interactions. In this role, you will help ensure registration, insurance verification, documentation, and payment-related activities are completed correctly while maintaining compliance with organizational and regulatory standards. Responsibilities:• Manage patient admissions and pre-registration activities by gathering demographic details, insurance information, and required documentation before scheduled services.• Create and update patient accounts with a high level of accuracy, including medical record assignment, order processing, and data entry needed for timely service delivery.• Review insurance eligibility and benefit information, apply the correct plan details in the system, and support accurate billing and clean claim performance.• Discuss financial responsibility with patients or guarantors, collect point-of-service payments and overdue balances, and explain available payment arrangements when appropriate.• Guide patients, guardians, or guarantors through consent paperwork and required notices, ensuring signatures, supporting documentation, and educational materials are completed and distributed properly.• Perform medical necessity screening for applicable services, communicate potential coverage limitations to Medicare patients, and document required notices in accordance with established procedures.• Deliver courteous and empathetic service during in-person and phone interactions while following departmental policies and patient experience expectations.• Use auditing and reporting tools to identify account issues, correct registration errors, and help maintain documentation quality across accounts, departments, and facilities.• Provide audit results and related statistical information to leadership to support performance standards and operational accuracy.
2026-09-14T00:00:00Z

Patient Access Specialist

Nashua, NH
onsite
Temporary / Contract
17.25 - 18.25 USD / Hourly
We are offering a long-term contract employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries. Responsibilities: • Engage in patient-facing activities and provide a high level of customer service.• Process patient credit applications with accuracy and efficiency.• Responsible for answering inbound calls and dealing with patient queries promptly.• Maintain an up-to-date record of patient credit information.• Perform authorizations, benefit functions, and billing functions as part of the role.• Participate in clinical trial operations as required.• Monitor patient accounts and take necessary actions based on account status.
2026-09-10T00:00:00Z

Patient Access Specialist

Nashua, NH
onsite
Temporary to Hire
17.5 - 20 USD / Hourly
We are looking for a Patient Access Specialist to support patient intake and registration activities for a healthcare organization in Nashua, New Hampshire. This Contract to permanent opportunity is ideal for someone who combines strong customer service skills with accuracy in administrative and financial processes. In this role, you will help create a smooth patient experience by verifying information, explaining required documentation, and supporting compliant account setup before and during service. Responsibilities: • Manage patient admissions, registration, and pre-registration activities for scheduled and walk-in services while ensuring records are complete and accurate. • Verify demographic and insurance details, assign or confirm medical record numbers, and enter information correctly to support billing and claim accuracy. • Review physician orders and medical necessity criteria, identify documentation needs, and provide patients with clear instructions related to their visit. • Explain consent forms, notices, and patient education materials to patients or authorized representatives, obtain required signatures, and document completion appropriately. • Conduct inbound and outbound calls to gather missing account information, discuss patient financial responsibility, and collect point-of-service payments or outstanding balances when applicable. • Use insurance verification tools to confirm eligibility, select the correct coverage plan, and record benefit details that support reimbursement and clean claim submission. • Deliver compassionate, service-focused interactions that align with organizational standards for patient satisfaction and clear, accurate communication. • Monitor account quality through audits and reporting tools, correct registration issues, and share accurate data with leadership to maintain compliance and performance standards.
2026-09-15T00:00:00Z

Patient Access Representative

Boston, MA
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are seeking a Patient Access Representative to join their healthcare team. This individual will play a critical role in providing exceptional customer service while supporting patient registration, appointment scheduling, insurance verification, and front-end administrative functions. The Patient Access Representative serves as one of the first points of contact for patients and is responsible for ensuring an efficient and positive patient experience.The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced healthcare environment. Strong communication skills, attention to accuracy, and the ability to handle sensitive patient information confidentially are essential.Responsibilities include greeting and checking in patients, verifying demographic and insurance information, obtaining and updating patient records, scheduling appointments, answering incoming phone calls, collecting copays and payments, explaining registration procedures, assisting patients with questions regarding insurance coverage, maintaining accurate documentation within the electronic medical record (EMR) system, and ensuring compliance with HIPAA and organizational policies.
2026-09-08T00:00:00Z

Client Services Assistant/Legal Support Specialist

Boston, MA
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for an experienced and service-oriented individual to support front-of-house operations and administrative workflows in our office. This position plays a key role in creating a welcoming experience for clients and visitors while helping attorneys and business teams stay organized and prepared. The ideal candidate is comfortable balancing reception responsibilities with detailed administrative work in a fast-paced legal or business services environment. Responsibilities: • Welcome clients, guests, and visitors, maintain visitor records, and ensure the reception area operates efficiently throughout the day. • Manage incoming telephone traffic by answering calls promptly, directing inquiries to the appropriate contacts, and handling communications with care. • Coordinate room reservations and meeting arrangements, including scheduling conference spaces and organizing catering, technology, and required materials. • Assign workspace or office accommodations for visiting personnel and confirm all arrangements are prepared before arrival. • Provide administrative support through preparation of expense documentation, payment-related requests, and business intake or matter-related materials. • Assist with calendar coordination and travel planning to support attorneys or internal stakeholders with changing schedules and priorities. • Prepare, review, and assemble documents, mailings, and presentation binders while maintaining accurate electronic files and organized records. • Monitor details closely across high-volume tasks, helping ensure written materials, logistics, and administrative processes are completed accurately and on time.
2026-08-13T00:00:00Z