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1 result for Help Desk Technician Ii in Lynnwood, WA
- Tacoma, WA
- onsite
- Temporary / Contract
- 40 - 50 USD / Hourly
- <p>We are seeking an experienced IT Support Specialist to serve as the primary technical support resource for a manufacturing company supporting approximately 25–30 users and about 60 network-connected devices. This role is ideal for a well-rounded IT professional who can independently manage day-to-day technical issues, deliver excellent end-user support, and help maintain a stable IT environment in a small-team setting. The IT Support Specialist will provide support across Windows systems, Microsoft 365, hardware, peripherals, backups, and connectivity issues, while also assisting with basic network administration and partnering with external consultants when escalation is needed. Based on general knowledge.</p><p><br></p><p><strong>Location:</strong> Onsite; 40 hours/week</p><p><strong>Duration:</strong> 3 months</p><p><strong>Pay Rate:</strong> $40-$50/hourly</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary IT support resource for 25-30 users across Windows, Microsoft Office Suite, Microsoft 365, hardware, peripherals, and connectivity-related issues.</li><li>Provide hands-on troubleshooting and timely end-user support to maintain daily business operations.</li><li>Support backup and recovery processes to help ensure business continuity.</li><li>Manage onboarding and offboarding activities, including account setup, device preparation, and user support.</li><li>Troubleshoot basic hardware, printer, peripheral, and workstation issues.</li><li>Provide basic network support, including connectivity troubleshooting, device hookups, and general configuration tasks.</li><li>Act as the primary IT contact during the absence of the Information Systems Manager.</li><li>Independently assess technical issues and determine when escalation to an external consultant is necessary.</li><li>Communicate priorities, issues, and system health updates to leadership, including the direct supervisor.</li><li>Document support processes and identify opportunities to improve workflows, standardization, and the overall user experience.</li><li>Recommend practical improvements that help move the IT function from a reactive support model to a more proactive operational approach.</li></ul>
- 2026-11-10T00:00:00Z