We are looking for an experienced finance operations leader to oversee a high-performing outsourced shared services environment for a publicly traded company in Louisville, Kentucky. This role is centered on strengthening service delivery, reinforcing financial controls, and improving the efficiency of core accounting processes across multiple transaction areas. The ideal candidate will serve as the primary liaison with an external provider while collaborating with internal stakeholders to elevate performance, support compliance, and advance process improvement initiatives.<br><br>Responsibilities:<br>• Direct the day-to-day governance of an outsourced finance and shared services team, ensuring dependable execution across core accounting operations.<br>• Act as the main onshore contact for the external service provider, building a productive partnership focused on accountability and consistent results.<br>• Oversee operational areas such as accounts payable, accounts receivable, cash application, reconciliations, journal entries, master data, employee expenses, fixed assets, payroll support, and month-end close activities.<br>• Establish and monitor service expectations through defined metrics, including SLAs, KPIs, scorecards, quality standards, productivity measures, and capacity planning.<br>• Work closely with the outsourced provider to address resourcing needs, resolve performance concerns, and drive ongoing operational enhancements.<br>• Strengthen the control environment by promoting compliance, audit preparedness, and appropriate segregation of duties across finance processes.<br>• Partner with Accounting, Treasury, FP&A, IT, Procurement, Internal Audit, and other business teams to align finance operations with organizational goals.<br>• Identify and implement opportunities to streamline workflows, introduce automation, and support broader finance transformation efforts.<br>• Lead and support an onshore Finance Operations and Controls Analyst to ensure effective execution of priorities and controls oversight.
We are looking for a detail-oriented Logistics Clerk to join our team in Louisville, Kentucky in a contract role with permanent potential. This position supports daily shipping and receiving operations by handling documentation, coordinating order readiness, and maintaining accurate records. The ideal candidate is organized, responsive, and comfortable working closely with warehouse and production teams in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and organize shipping documents such as bills of lading, packing records, and order labels to support timely outbound deliveries.<br>• Partner with shipping personnel on the floor to confirm orders are complete and ready before materials are loaded for transport.<br>• Inspect incoming deliveries against purchase orders to confirm quantities and item accuracy prior to storage.<br>• Enter shipping and receiving information into the inventory system with a high level of accuracy and timeliness.<br>• Respond to routine internal questions about shipment status and direct carrier-related update requests to the appropriate team lead.<br>• Help maintain clean, orderly, and efficient shipping, receiving, and storage areas to support daily workflow.
We are looking for an Accounts Receivable Clerk to join a team in a contract-to-permanent capacity. This position focuses on maintaining accurate receivables records, supporting timely payment activity, and helping keep customer accounts current. The ideal candidate brings strong organizational skills, sound judgment in collections follow-up, and the ability to manage billing and cash posting tasks with accuracy.<br><br>Responsibilities:<br>• Process customer invoices and maintain accurate accounts receivable records to support timely payment activity.<br>• Monitor outstanding balances and conduct consistent follow-up with commercial clients to encourage prompt resolution of open items.<br>• Apply incoming payments to the appropriate customer accounts and investigate discrepancies when remittances do not align with account activity.<br>• Review aging reports regularly and take action to reduce overdue balances while documenting collection efforts clearly.<br>• Support day-to-day cash collection activities by coordinating with customers and internal teams to resolve billing or payment questions.<br>• Prepare account updates and status information for leadership, highlighting issues that may affect collections or cash flow.<br>• Maintain organized documentation related to invoices, payment postings, and collection communications for audit readiness.<br>• Assist with billing-related tasks and contribute to process improvements that strengthen accuracy and efficiency within receivables operations.
We are looking for an accomplished finance leader to partner closely with plant and business leadership in Madison, Indiana. This role will guide financial planning, operational analysis, and performance reporting for a manufacturing environment while helping leaders make sound, data-driven decisions. The position is well suited for someone who combines strong cost accounting expertise with a hands-on approach to improving efficiency, profitability, and overall plant results.<br><br>Responsibilities:<br>• Collaborate with leaders across operations, supply chain, logistics, and research functions to identify ways to improve efficiency and strengthen margins.<br>• Direct the budgeting, forecasting, month-end review, and ongoing financial reporting processes for the manufacturing site.<br>• Create and refine financial and operational performance indicators that help leadership track results and prioritize actions.<br>• Evaluate production costs, inventory levels, working capital, and capital investments to uncover risks and improvement opportunities.<br>• Oversee standard costing practices, cost accounting controls, and initiatives designed to enhance inventory accuracy and valuation.<br>• Prepare financial models, scenario analyses, and business cases that support strategic decisions and operational priorities.<br>• Contribute to lean manufacturing efforts and cross-functional improvement projects aimed at reducing waste and increasing productivity.<br>• Present key financial insights, business trends, and actionable recommendations to senior leadership.<br>• Lead, coach, and develop finance team members while promoting accountability, accuracy, and continuous improvement within the function.
We are looking for an ERP Project Manager to support enterprise financial systems initiatives in Louisville, Kentucky. This Long-term Contract opportunity is ideal for someone who is detail oriented and can coordinate project activities, strengthen financial data accuracy, and guide stakeholders through complex ERP-related work. The role will focus on improving reporting reliability, maintaining strong controls, and helping ensure accounting records and system data remain aligned.<br><br>Responsibilities:<br>• Lead ERP project activities from planning through execution, keeping timelines, deliverables, and stakeholder expectations on track.<br>• Oversee financial system processes to help maintain accurate general ledger activity and dependable accounting records.<br>• Coordinate data validation efforts, including integrity checks and testing, to confirm system outputs are complete and reliable.<br>• Support preparation and review of trial balance information to ensure consistency between source data and financial reports.<br>• Work with cross-functional teams to monitor quality standards and resolve issues affecting financial data or system performance.<br>• Manage the accuracy of vendor and customer master data files so operational and accounting transactions are properly supported.<br>• Facilitate communication among business users, accounting teams, and technical partners to drive project progress and issue resolution.<br>• Document project updates, risks, and action plans while ensuring key milestones are clearly communicated to leadership.
<p>Our client, a stable and growing manufacturing organization, is seeking an <strong>Accounts Payable & Operations Coordinator</strong> to join their team. This is a unique opportunity to step into a highly visible role that combines accounting, reporting, operations support, and customer interaction while working directly with local plant leadership and the corporate accounting team.</p><p><br></p><p>This position offers significant exposure across the business, meaningful career growth potential, annual merit increases, and the opportunity to make an immediate impact on a small, collaborative team.</p><p><br></p><p>Why This Opportunity?</p><ul><li>Highly visible role working directly with Plant Leadership and Corporate Accounting.</li><li>Opportunity to learn from long-tenured employees before upcoming retirements and become a key member of the team.</li><li>Exposure to accounting, operations, reporting, inventory, and customer-facing responsibilities.</li><li>Small-team environment where your contributions are noticed and valued.</li><li>Annual performance-based merit increases and long-term growth opportunities.</li><li>Stable organization with strong benefits and a commitment to employee development.</li></ul><p>What You'll Be Doing</p><ul><li>Process and track vendor invoices while investigating discrepancies and maintaining vendor records.</li><li>Support accounts payable activities and assist with month-end and year-end close processes.</li><li>Handle light accounts receivable functions, customer billing, and payment processing.</li><li>Operate truck scales, maintain shipping documentation, and generate billing based on product weights.</li><li>Prepare operational and financial reports for leadership and corporate accounting teams.</li><li>Participate in conference calls, presentations, and monthly reporting activities.</li><li>Manage purchase order documentation and support inventory and maintenance-related purchasing activities.</li><li>Communicate regularly with customers, vendors, truck drivers, plant personnel, and corporate stakeholders.</li><li>Provide backup support across accounting and operational functions to ensure smooth plant operations.</li></ul><p>Benefits</p><ul><li>Medical, Dental, and Vision Insurance</li><li>401(k) with Company Match</li><li>Life Insurance</li><li>Short-Term Disability</li><li>Paid Vacation and Sick Time</li><li>11 Paid Holidays</li><li>Annual Merit Increases</li><li>Ongoing Training and Career Development Opportunities</li></ul><p><br></p><p><br></p>
We are looking for a detail-oriented Staff Accountant to support the financial operations of a growing organization in Jeffersonville, Indiana. This role is ideal for someone with a solid foundation in accounting who can manage day-to-day financial activity while contributing to accurate reporting and project-level cost tracking. The position offers the opportunity to work across core accounting functions and provide dependable financial support to leadership.<br><br>Responsibilities:<br>• Monitor and maintain construction-related job costs to help ensure accurate tracking of project expenses and financial performance.<br>• Assist with budget planning and ongoing budget oversight by comparing actual results to financial expectations.<br>• Prepare and submit pay application packages and supporting documentation for lender review in a timely manner.<br>• Complete bank account reconciliations and resolve discrepancies to maintain accurate cash records.<br>• Support the monthly close process by compiling financial data and producing monthly financial statements.<br>• Manage accounts receivable activities, including invoicing, payment tracking, and follow-up on outstanding balances.<br>• Oversee accounts payable processing by reviewing invoices, coordinating approvals, and ensuring timely vendor payments.<br>• Provide additional accounting analysis and special project support as needed for company leadership and organizational priorities.
We are looking for an experienced Human Resources Manager to lead people-focused initiatives at our Elizabethtown, Kentucky location. This role is ideal for someone who can build trust across the plant, address employee concerns with confidence, and help shape a positive, accountable workplace culture. The successful candidate will partner closely with leaders and employees to strengthen engagement, support organizational change, and reduce turnover through practical HR strategies.<br><br>Responsibilities:<br>• Lead day-to-day employee relations efforts by addressing workplace concerns, guiding conflict resolution, and promoting fair, consistent HR practices across the site.<br>• Partner with plant leadership to foster a strong workplace culture that encourages engagement, accountability, and respect at every level of the organization.<br>• Develop and implement retention initiatives aimed at improving employee satisfaction and reducing turnover in a manufacturing environment.<br>• Maintain a visible presence on the plant floor to build relationships with employees, understand operational challenges, and provide hands-on HR support.<br>• Advise managers on performance issues, corrective actions, policy interpretation, and other people-related matters to ensure sound decision-making.<br>• Oversee HR administrative activities, including policy communication, documentation, and support for employee benefit-related processes.<br>• Support organizational change efforts by helping leaders communicate effectively, manage transitions, and maintain workforce stability during periods of change.<br>• Identify trends in employee feedback, attendance, and morale, then recommend actions that improve the overall employee experience.
We are looking for an Accounts Payable Clerk to support daily payment operations and help maintain accurate financial records in Louisville, Kentucky. This role focuses on processing invoices efficiently, coordinating with vendors and internal teams, and keeping payables activity organized and up to date. The ideal candidate brings solid accounts payable experience, strong attention to detail, and the ability to manage deadlines in a fast-paced accounting environment.<br><br>Responsibilities:<br>• Review, code, and enter a high volume of supplier invoices while ensuring accuracy and proper general ledger alignment.<br>• Verify billing documents against purchase orders, receipts, and required approvals before submitting items for payment.<br>• Coordinate scheduled payment runs and ensure vendors are paid within established terms and deadlines.<br>• Reconcile vendor statements, investigate open items, and resolve payment or billing issues in partnership with internal stakeholders.<br>• Maintain current vendor files, including tax documentation, and support compliance-related recordkeeping requirements.<br>• Contribute to 1099 preparation, account reconciliations, and other recurring accounts payable reporting activities.<br>• Support month-end close by helping track accruals, reviewing balances, and preparing payables-related documentation.<br>• Organize accounts payable records for audit readiness and recommend improvements that strengthen accuracy and internal controls.
<p>We are looking for a Project Accountant to support the financial management of active projects in Louisville, Kentucky. This role focuses on maintaining accurate project cost records, tracking progress-based financial activity, and helping ensure timely monthly and annual close processes. The ideal candidate brings strong project accounting experience, works well with project managers, and is comfortable using accounting-based systems in a deadline-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage financial activities for construction projects, including cost tracking, budget monitoring, and revenue recognition tied to project progress.</p><p>• Prepare and reconcile project-related accounting records to support month-end and year-end close requirements.</p><p>• Review percentage-of-completion reporting to help maintain accurate financial results across active jobs.</p><p>• Coordinate project closeout accounting tasks, ensuring final costs, billings, and documentation are properly completed.</p><p>• Partner with project managers to resolve financial questions, follow up on outstanding items, and improve visibility into project performance.</p><p>• Maintain accurate records in Deltek and Deltek Vision to support reporting, compliance, and audit readiness.</p>
<p>We are looking for a detail-oriented Legal Assistant to support a busy litigation practice in the Lexington, Kentucky area. This role focuses on coordinating case activity, preparing and submitting court documents, and helping attorneys stay organized in a fast-paced legal environment. The ideal candidate brings prior experience in civil litigation and is comfortable managing deadlines, filings, and scheduling with a high level of accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate attorney calendars, hearings, deadlines, and client-related appointments to keep litigation matters on track.</p><p>• Prepare, review, and submit court documents through electronic filing systems in accordance with court rules and deadlines.</p><p>• Provide day-to-day administrative and case support for a high-volume medical malpractice and civil litigation workload.</p><p>• Maintain organized case files, track key dates, and ensure legal documentation is current and accessible.</p><p>• Communicate with courts, clients, medical offices, and other parties to gather information and support case progression.</p><p>• Assist with drafting correspondence, assembling pleadings, and preparing materials needed for filings and litigation activities.</p>
<p>We are looking for an experienced Controller to lead core accounting operations for our client in Central Kentucky. This role oversees financial reporting, cash management, compliance, and internal controls while partnering with senior leadership to support sound fiscal decision-making. The ideal candidate brings strong technical accounting expertise, a collaborative leadership style, and the ability to guide both daily operations and long-range financial priorities.</p><p><br></p><p>Responsibilities:</p><p>• Direct the institution’s accounting activities across general ledger operations, fixed assets, grants, accounts payable, and treasury functions to maintain accurate and timely financial records.</p><p>• Lead, coach, and support accounting team members by setting expectations, developing talent, and promoting consistent performance and accountability.</p><p>• Monitor short-term and long-range cash activity, evaluate liquidity needs, and recommend effective use of available operating funds to optimize financial position.</p><p>• Produce clear financial and operational reporting on cash balances, investment performance, receivables, and other key indicators for leadership review.</p><p>• Analyze general ledger accounts and financial trends to identify drivers affecting fiscal health and provide insight for management decisions.</p><p>• Oversee the continued enhancement and effective use of financial systems, collaborating with finance, human resources, payroll, and information technology teams as needed.</p><p>• Manage the preparation for internal and external audits, coordinate audit activity, and help ensure adherence to federal and state requirements as well as institutional policies.</p><p>• Supervise year-end close activities, review balance sheet reconciliations, and direct the preparation of annual financial statements, audit work papers, and required state reporting.</p><p>• Strengthen internal control practices by developing, implementing, and monitoring procedures that protect assets and preserve the integrity of financial data.</p><p>• Serve as a key advisor to finance leadership and maintain productive relationships with banks, auditors, government agencies, and campus departments on accounting matters.</p>
We are looking for an experienced Office Manager/Bookkeeper to support the daily financial and administrative operations of a growing legal practice in Louisville, Kentucky. This position combines hands-on accounting work with office coordination, requiring someone who is organized, discreet, and comfortable handling sensitive financial information. The ideal candidate brings strong reconciliation skills, confidence working with high-value transactions, and a steady approach to supporting both staff and leadership.<br><br>Responsibilities:<br>• Oversee day-to-day bookkeeping activities, including processing payables, tracking receivables, and maintaining accurate financial records for operating expenses and vendor invoices.<br>• Perform detailed account reconciliations, with a strong focus on trust activity, settlement-related transactions, and accurate allocation of funds between clients, expenses, and firm accounts.<br>• Maintain the trust account ledger and ensure all disbursements and related documentation are recorded with precision and confidentiality.<br>• Coordinate payroll submission through Paychex for a 16-person team and verify employee pay data for accuracy before each payroll cycle.<br>• Record, review, and post monthly expenses in QuickBooks while supporting organized financial reporting and month-end close activities.<br>• Partner with the firm’s external accounting and tax advisors to provide documentation needed for month-end review and tax preparation.<br>• Manage office administration tasks such as purchasing supplies, monitoring inventory, and helping keep the workplace running efficiently.<br>• Support annual administrative processes, including malpractice insurance applications, employee benefit plan review with the broker, and planning quarterly team events.<br>• Track employee administrative records and assist with general HR-related coordination as needed.
We are looking for an experienced Accounting Manager/Supervisor to lead core accounting operations and ensure accurate financial reporting for the business in Louisville, Kentucky. This role oversees month-end and year-end activities, supports compliance and tax reporting, and provides analysis that helps leadership understand financial performance. The ideal candidate brings strong knowledge of reconciliations, journal entries, job costing, and payables and receivables management, along with the ability to coordinate effectively with external accountants and internal stakeholders.<br><br>Responsibilities:<br>• Lead the preparation of financial information used to present complete and reliable consolidated business results.<br>• Produce monthly and annual internal financial statements, interpret key trends, and support related distribution and compliance activities.<br>• Perform detailed job cost reviews to evaluate project performance and improve financial visibility.<br>• Administer and monitor the organization's accounting system to support efficient and accurate recordkeeping.<br>• Review payroll tax documentation for accuracy and ensure supporting records are properly maintained.<br>• Prepare inventory reporting for outside accounting partners and assist with fiscal year-end closing activities.<br>• Complete state sales tax filings on schedule and help coordinate responses during state audit processes.<br>• Oversee accounts payable and accounts receivable functions, ensuring timely processing and resolution of related issues.<br>• Manage commercial and workers' compensation insurance administration, including related financial coordination.
We are looking for a Front Desk Coordinator to support daily front office operations for a healthcare-focused setting. This Contract position is ideal for someone who enjoys creating a welcoming first impression, keeping schedules organized, and assisting patients through the check-in process. The role blends customer service, administrative coordination, and appointment support in a detail-oriented environment where accuracy and clear communication are essential.<br><br>Responsibilities:<br>• Welcome patients and visitors courteously, answer incoming calls, and direct questions to the appropriate staff members.<br>• Manage appointment calendars by booking, confirming, rescheduling, and canceling visits while maintaining accurate scheduling records.<br>• Register arriving patients, verify essential information, and ensure check-in procedures are completed efficiently.<br>• Support front office workflow by handling routine receptionist tasks, monitoring patient flow, and maintaining an organized reception area.<br>• Communicate clearly with patients regarding office procedures, arrival expectations, and general visit-related information.<br>• Enter and update basic patient and appointment details with attention to accuracy and confidentiality.<br>• Help maintain a neat workplace appearance by following dress expectations such as scrubs or business casual attire.<br>• Complete pre-employment screening requirements, including background screening and required substance screening, before starting the assignment.
<p>We are looking for a Customer Service Representative to support customer outreach and service operations. This long-term contract opportunity is well suited for someone who communicates clearly, works comfortably in a remote setting, and can manage frequent phone-based interactions with accuracy and consistency. The role involves handling high-volume outbound and customer service calls, documenting information carefully, and delivering a positive experience during each interaction. <strong><u>This is a remote position, however, you must live in the state of Kentucky for this role. The hours for the position are Monday-Friday, 10am-7pm EST.</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Place a large number of outbound calls each day while maintaining a detail-oriented and customer-focused approach.</p><p>• Respond to customer questions, provide accurate information, and guide callers through next steps as needed.</p><p>• Enter and update customer details, order information, and call outcomes with a high level of accuracy.</p><p>• Maintain consistent communication standards by listening carefully and addressing concerns effectively.</p><p>• Work independently in a remote environment while meeting productivity and quality expectations.</p><p>• Use employer-required equipment setup standards, including a wired internet connection and approved computer accessories, to ensure reliable performance.</p><p>• Support order-related activities and general customer service tasks across inbound and outbound interactions.</p>
We are looking for a Customer Service Admin to support day-to-day administrative and customer-facing operations for a manufacturing organization in Louisville, Kentucky. This contract position is ideal for someone who is highly organized, attentive to detail, and comfortable managing time-sensitive information across multiple systems. The person in this role will help ensure customer and product records remain accurate while coordinating order-related documentation and responding to requests from both internal teams and external contacts.<br><br>Responsibilities:<br>• Maintain accurate customer, product, and order information by updating records across multiple databases, documents, and business platforms.<br>• Coordinate the timely preparation and distribution of orders, shipping details, invoices, samples, schedules, and other critical communications with a high level of accuracy.<br>• Respond to questions and service requests from customers and internal departments in a clear, solution-focused manner.<br>• Partner with cross-functional team members to investigate discrepancies, resolve issues, and keep transactions moving on schedule.<br>• Support ongoing relationship management by delivering dependable service to both internal stakeholders and external customers.<br>• Research account, product, or order-related information and provide clear updates or documentation as needed.<br>• Assist with administrative projects and contribute to additional operational tasks based on business priorities.
We are looking for a Staff Accountant to support core accounting operations for a growing financial services organization in Louisville, Kentucky. This role is well suited for someone with strong attention to detail who enjoys maintaining accurate financial records, managing payables, and contributing to a smooth monthly close process. The position offers the chance to work across multiple accounting functions while building experience in a collaborative and expanding environment.<br><br>Responsibilities:<br>• Process vendor invoices and payments accurately while maintaining organized accounts payable records and resolving discrepancies in a timely manner.<br>• Prepare and post journal entries to support daily accounting activity and ensure the general ledger remains complete and accurate.<br>• Perform bank and balance sheet reconciliations, investigate variances, and follow through on corrective actions as needed.<br>• Assist with month-end close by compiling supporting schedules, reviewing account activity, and meeting reporting deadlines.<br>• Maintain loan-level accounting records and verify that related transactions are recorded in accordance with company policies.<br>• Review financial data across accounting systems to confirm consistency, accuracy, and proper classification of transactions.<br>• Support ongoing improvement of accounting workflows and help implement process updates within day-to-day operations.<br>• Collaborate with internal stakeholders to gather documentation, answer accounting questions, and strengthen reporting accuracy.
<p>We are looking for a detail-oriented Sr. Accountant to support core accounting operations in Louisville, Kentucky. The senior accountant will own month end close, financial analysis, budget/actual performance, and preparing/presenting financial reports. This is an excellent opportunity for a self-starter that enjoys working in a fast-paced evolving work environment. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage general ledger activities, including journal entries, account reconciliations, and maintaining accurate financial records</li><li>Lead and support the month-end and year-end close process</li><li>Prepare and analyze financial statements and related reports</li><li>Perform variance analysis and provide insights into financial results</li><li>Reconcile balance sheet accounts and investigate discrepancies</li><li>Assist with audit preparation and support compliance with internal controls</li><li>Partner with cross-functional teams to gather financial data and improve reporting processes</li><li>Help identify opportunities to streamline accounting procedures and enhance efficiency</li></ul><p><br></p>
<p>We are seeking a hands-on contract <strong>ERP Implementation Project Coordinator</strong> to support a manufacturing organization through the final stages of its Microsoft Dynamics 365 Business Central implementation and December go-live. This role will focus heavily on <strong>developing and documenting Standard Operating Procedures (SOPs)</strong> associated with new processes and workflows resulting from the Business Central implementation. The consultant will also provide hands-on project support, helping drive action items to completion and taking ownership of a variety of implementation-related tasks as needs arise.</p><p>This is an execution-focused role for someone who is comfortable working across functions, organizing information, documenting processes, following up on outstanding items, and doing whatever is needed to help keep the implementation moving toward go-live.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop, write, and organize <strong>Standard Operating Procedures (SOPs)</strong> for new and revised processes resulting from the D365 Business Central implementation.</li><li>Meet with process owners and subject matter experts to understand current and future-state workflows and translate them into clear, usable documentation.</li><li>Assist with managing and completing an implementation <strong>action-item task list.</strong></li><li>Track open items, owners, due dates, dependencies, and completion status and proactively follow up to keep work moving.</li><li>Provide hands-on support for implementation tasks that may fall outside traditional project management responsibilities.</li><li>Assist with documenting business processes, workflows, decisions, and system-related procedures.</li><li>Coordinate with internal stakeholders, implementation partners, and functional teams as needed.</li><li>Identify gaps or unresolved items that could impact implementation readiness and escalate them appropriately.</li><li>Support testing, training documentation, data/process validation, and other go-live readiness activities as needed.</li><li>Help ensure required documentation and operational processes are in place prior to the December go-live.</li></ul>
We are looking for a Customer Service Representative to join our team in Louisville, Kentucky in a Contract to Permanent role. This position focuses on delivering responsive support across chat, phone, and order-related inquiries while ensuring each customer receives timely, accurate assistance. The ideal candidate is service-minded, organized, and confident managing questions, follow-up tasks, and cross-functional coordination in a fast-paced environment.<br><br>Responsibilities:<br>• Deliver prompt assistance through website chat and customer communications, clarify needs, and connect complex matters with the right internal teams while remaining accountable for the overall customer experience.<br>• Record conversations, service requests, lead details, follow-up commitments, and account updates accurately in company systems to maintain complete and reliable customer records.<br>• Research customer concerns, address issues directly when possible, and manage escalations through resolution with regular updates to customers on status and next steps.<br>• Provide internal support for quotes, order entry, order tracking, and service-related requests by coordinating with the appropriate departments to ensure timely handling.<br>• Process post-sale service needs such as returns, refunds, claims, warranty matters, and RMAs in alignment with established policies and procedures.<br>• Offer first-level product and technical guidance by gathering key application details, using available resources, and involving technical specialists when deeper review is needed.<br>• Follow up proactively on delayed orders, pending information, open claims, unresolved questions, and other outstanding matters until a clear resolution or action plan is in place.<br>• Maintain a calm, attentive approach in challenging interactions by demonstrating empathy, patience, and strong listening skills while working toward positive outcomes.<br>• Partner closely with Sales, Operations, Marketing, Shipping, Service, Engineering, Procurement, and related teams to secure accurate information and resolve customer requests efficiently.