9 results for Help Desk Manager in Littleton, MA

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary
34.2 - 39.6 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide technical assistance and support to end-users, ensuring smooth operations across hardware, software, and system platforms. This is a long-term contract position offering the opportunity to work onsite and contribute to a dynamic environment within the health and biotech industry. Responsibilities: • Provide onsite desktop support, addressing technical issues and ensuring optimal system functionality. • Assist users at IT kiosks with troubleshooting and resolving hardware or software concerns. • Manage and support Windows operating systems, including configuration and updates. • Utilize Office 365 tools to support end-user needs and resolve application-related issues. • Administer Active Directory tasks, such as user account management and permissions. • Work with Azure platforms to support IT infrastructure requirements. • Respond to service desk tickets to resolve technical issues efficiently and effectively. • Perform basic troubleshooting across hardware and software platforms to ensure seamless operations. • Collaborate with team members to identify and implement process improvements. • Maintain accurate records of issues and resolutions to enhance support services.
2026-03-13T00:00:00Z

Help Desk/Desktop Support Analyst

Medford, MA
remote
Temporary
25 - 30 USD / Hourly
Hours: part-time 15-20 hours per week Level 1 tasks - Onboarding tasks (permissions, etc.), hardware deployment, ordering hardware, inventory management, basic troubleshooting 3 days per week Ideally the candidate will have exp with Windows, Mac, and Chromebooks.
2026-03-13T00:00:00Z

Help Desk/Desktop Support Analyst

Auburn, NH
onsite
Temporary
0 - 0 USD / Yearly
Technical Support Team Lead Location: Auburn, NH Level: Experienced / Non‑Manager Overview The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments. The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution. Key Responsibilities Support daily management of support operations, including ticket queues, monitoring tasks, and incident response. Provide operational leadership to ensure work is prioritized in line with SLAs and business needs. Serve as a primary escalation point for high‑priority or high‑impact customer issues. Monitor SLA compliance, response times, and overall support quality. Coordinate workload distribution and coverage during business hours and critical events. Provide direction, guidance, and mentoring to support team members. Track and manage critical customer issues through resolution, including communication and follow‑up. Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution. Assist with refining and documenting support processes, workflows, and operational standards. Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues. Participate in post‑incident reviews and help identify corrective and preventative actions. Ensure customer communications are clear, timely, and consistent. Handle customer data, including PII, with appropriate security practices. Work additional hours as needed to support SLA‑driven or time‑sensitive events. Requirements Degree in Computer Science, IT, Engineering, or equivalent experience. 5+ years in technical support, NOC operations, or software support. Experience in a lead, senior, or acting supervisory capacity within a support organization. Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization. Working knowledge of networking concepts, Linux systems, and software support workflows. Proven ability to make operational decisions without direct managerial authority. Strong organizational skills and ability to manage competing priorities. Excellent verbal and written communication. Ability to work independently while aligning with leadership direction. High degree of flexibility and stress tolerance.
2026-02-26T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary
25.3365 - 29.337 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this long-term contract position, you will play a critical role in providing technical assistance and desktop support to users both remotely and onsite. This opportunity is ideal for individuals with a strong background in troubleshooting and resolving IT issues in a dynamic environment. Responsibilities: • Deliver onsite desktop support one day per week, ensuring timely resolution of hardware and software issues. • Respond to and manage service desk tickets, prioritizing tasks based on urgency and impact. • Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems. • Administer and maintain Active Directory accounts, including user access and permissions. • Provide guidance and technical support for end-users encountering system or application issues. • Collaborate with team members to identify and implement improvements to IT processes. • Document resolutions and maintain accurate records of support activities. • Assist in configuring and deploying hardware and software for new and existing users. • Ensure compliance with company policies and procedures related to IT systems. • Stay updated on emerging technologies and tools to enhance support capabilities.
2026-03-24T00:00:00Z

Help Desk/Desktop Support Analyst

North Waltham, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide high-quality technical support to end users while contributing to the stability and improvement of IT systems. Based in Waltham, Massachusetts, this position requires a blend of technical expertise, problem-solving abilities, and excellent communication skills to ensure seamless IT operations. Responsibilities: • Deliver Tier 1 and Tier 2 technical support for hardware, software, identity, and collaboration tools. • Diagnose and resolve issues related to Windows and macOS devices, Microsoft 365 applications, and mobile devices. • Perform user lifecycle management tasks, including onboarding, access updates, and offboarding. • Configure, provision, and support laptops, mobile devices, and peripherals. • Maintain accurate records of IT assets and devices. • Administer and support core IT platforms such as Microsoft 365 and endpoint management systems. • Investigate recurring issues, identify root causes, and propose solutions for operational improvements. • Collaborate with Infrastructure and Security teams to implement fixes and preventive measures. • Develop and update knowledge base articles and runbooks to standardize processes. • Assist with testing and deployment of system updates and enhancements.
2026-03-20T00:00:00Z

Office Manager

Boston, MA
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for an experienced Office Manager to oversee administrative operations and ensure the office runs smoothly. Based in Boston, Massachusetts, this contract position requires a detail-oriented individual with strong organizational and multitasking skills. The ideal candidate will excel in managing office supplies, handling accounts payable, and performing receptionist duties. Responsibilities: • Oversee daily administrative functions to maintain an organized and efficient office environment. • Manage inventory and ensure timely ordering and replenishment of office supplies. • Process accounts payable transactions with accuracy and attention to detail. • Greet visitors and handle receptionist duties, including managing incoming calls and correspondence. • Coordinate office maintenance and liaise with vendors for necessary services. • Support team members with administrative tasks and ensure compliance with company policies. • Maintain accurate records and documentation for office expenses and supplies. • Monitor and improve office procedures to enhance productivity and workflow. • Assist in scheduling meetings and coordinating calendars for team members. • Handle other administrative duties as assigned to support overall office operations.
2026-03-25T00:00:00Z

Front Desk Coordinator

Franklin, MA
onsite
Contract / Temporary to Hire
18 - 20 USD / Hourly
Robert Half's client in Franklin MA is looking for long term coverage to help cover a leave. Responsibilities include: - Greetings - Incoming calls - Scheduling meetings - Data entry - Basic MS Word - Filing and other admin tasks Duration: April 1st to October 2nd Hours: 8am-5pm M-F Pay: $18+ depending on experience
2026-03-25T00:00:00Z

Front Desk Coordinator

Brighton, MA
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a Front Desk Coordinator to join our team on a contract basis in Brighton, Massachusetts. In this role, you will be the first point of contact for clients and visitors, ensuring a welcoming and attentive atmosphere. Your ability to manage multiple tasks and provide excellent customer service will be essential to creating a smooth and efficient front desk experience. Responsibilities: • Serve as the primary point of contact at the front desk, greeting clients and visitors with courtesy. • Handle incoming calls on a multi-line phone system, ensuring prompt and accurate call routing. • Manage concierge services, assisting guests with inquiries and providing relevant information. • Operate and maintain a switchboard system for phone lines ranging from 1 to 10. • Respond to inbound calls efficiently, addressing client questions and concerns. • Maintain an organized and clean reception area to uphold a positive image. • Coordinate with internal teams to ensure smooth communication and scheduling. • Track and manage visitor logs and appointments. • Provide administrative support as needed, including document preparation and data entry.
2026-03-25T00:00:00Z

Part-Time Front Desk

Brookline, MA
onsite
Temporary
18 - 21 USD / Hourly
We are seeking a part-time (two days a week) front desk coordinator. per week—while our regular front desk team member is on maternity leave. Responsibilities:<ul><li>Be the welcoming face of our office, greeting all visitors and patients professionally and courteously.</li><li>Manage inbound phone calls, schedule appointments, and handle general administrative tasks.</li><li>Maintain accurate records and ensure data confidentiality.</li><li>Support the team as needed with daily operations.</li><li>Address visitor questions and route inquiries to appropriate staff.</li></ul>
2026-03-19T00:00:00Z