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3 results for Customer Service Manager in Lexington, KY

Customer Success Specialist

Lexington, KY
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
Robert Half is looking for a Customer Success Specialist to support policyholders with responsive, detail-oriented service in Lexington-Fayette, Kentucky. This contract opportunity is ideal for someone who enjoys helping customers, managing a steady call volume, and creating positive experiences during routine service requests and sensitive claim-related conversations. The role offers a permanent schedule across a rotating four-day workweek, with the potential to move into a permanent position that includes licensing support and long-term benefits. This position requires a Property and Casualty insurance license Prior to starting the job. The company will reimburse you for out-of-pocket expenses. Responsibilities:• Handle a consistent stream of inbound customer calls related to property and casualty insurance policies, typically averaging around 30 interactions per day.• Review account documentation and policy notes to provide accurate information, clarify prior activity, and address customer questions effectively.• Gather initial details for claim-related calls and ensure a smooth handoff to the claims team while maintaining a calm and reassuring customer experience.• Identify opportunities for additional products or services during customer conversations and route potential leads to the appropriate sales team.• Enter and update client information in internal systems with a high level of accuracy and attention to detail.• Deliver thoughtful, solution-oriented support that strengthens customer relationships and reflects strong service standards.• Navigate CRM and related computer applications to document interactions, track follow-up needs, and maintain organized customer records.
2026-05-07T00:00:00Z

Customer Success Specialist

Lexington, KY
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
Robert Half is seeking a motivated Sales Representative to join a growing insurance agency. This role is responsible for building client relationships, identifying coverage needs, and providing tailored insurance solutions. Prior insurance experience is not required, but prior sales experience is a plus. Must have a Property & Casualty insurance prior to starting the position. Salary plus bonus (with strong benefits) Responsibilities:<ul><li>Develop and maintain a book of business</li><li>Identify client needs and recommend appropriate P&C coverage</li><li>Generate new business and meet sales goals</li><li>Provide excellent customer service throughout the sales process</li></ul>
2026-05-12T00:00:00Z

Sr. Customer Service Representative

Lexington, KY
onsite
Temporary to Hire
15 - 16.5 USD / Hourly
Robert Half is looking for an experienced Sr. Customer Service Representative to support long-term lodging requests for clients in the hospitality industry. This Contract to Permanent position is ideal for someone who combines strong customer service instincts with sharp negotiation skills and a solid understanding of hotel market dynamics. The person in this role will manage complex reservation needs, deliver solutions aligned with client policies, and build productive relationships with hotel partners to achieve service and savings goals. 2nd shift positions - Call Center - Contract to Hire Position Responsibilities:• Coordinate extended-stay reservation requests, primarily for bookings of 30 nights or more, while ensuring each solution aligns with client expectations and service standards.• Evaluate lodging options and make sound decisions based on client-specific travel policies, budget targets, and availability constraints.• Prepare and present high-quality reservation choices with consistency, accuracy, and a strong focus on customer satisfaction.• Lead negotiations for longer-term accommodations, including requests of 45 nights or more, in accordance with established policies and operational procedures.• Handle challenging negotiation scenarios involving tight inventory, limited purchasing leverage, compressed response times, and client savings objectives.• Analyze booking activity to uncover cost-saving opportunities, support market consolidation strategies, and strengthen overall client value.• Develop and maintain hotel partner relationships to obtain competitive rates, discounts, and proposal opportunities from both existing and new suppliers.• Resolve day-to-day issues involving clients and hotel properties, including reservation changes, stay extensions, and early departures, while meeting required turnaround times.• Partner with account management and related internal teams to recommend lodging solutions that support broader client program goals and network optimization.• Participate in assigned meetings, training sessions, and additional duties as needed to support team and business objectives.
2026-05-12T00:00:00Z