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5 results for Telecommunications Specialist in Lansing, MI
- Ann Arbor, MI
- onsite
- Temporary to Hire
- 22.80 - 26.40 USD / Hourly
- <p>We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies.</p><p><br></p><p>Responsibilities:</p><p>• Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.</p><p>• Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.</p><p>• Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.</p><p>• Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.</p><p>• Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.</p><p>• Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.</p><p>• Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.</p><p>• Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.</p><p>• Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.</p>
- 2026-09-24T19:13:47Z
- Grand Rapids, MI
- onsite
- Temporary to Hire
- 24.70 - 28.60 USD / Hourly
- We are looking for a Desktop Support Analyst to join our Telecom Services team in Grand Rapids, Michigan in a contract capacity with permanent potential. This role focuses on delivering reliable desktop support for end users by resolving hardware and software issues, preparing and deploying systems, and helping maintain a stable computing environment. The ideal candidate is comfortable working in a fast-paced support setting, providing remote assistance, and contributing to team processes that improve service quality and user experience.<br><br>Responsibilities:<br>• Troubleshoot desktop, laptop, and thin-client issues by identifying root causes, repairing faults, and restoring end-user productivity.<br>• Handle support tickets and service requests efficiently, including remote problem resolution and coordination for equipment shipment when hands-on repair is needed.<br>• Install, configure, image, and deploy new computer systems while helping organize rollout activities for hardware refreshes and user onboarding.<br>• Perform software updates, hardware replacements, backup support, and diagnostic testing to keep devices secure, current, and fully operational.<br>• Support IT initiatives by contributing to departmental and cross-functional projects involving end-user technology and workplace systems.<br>• Guide fellow desktop support team members on standard procedures, provide process training, and reinforce consistent service delivery practices.<br>• Create and maintain support documentation and knowledge resources to strengthen team troubleshooting and improve issue resolution times.<br>• Track desktop support activity for compliance with established standards, and help ensure asset records and inventory processes remain accurate.<br>• Assist with hardware and software purchasing planning by offering operational input on support needs, device standards, and deployment readiness.
- 2026-10-13T13:38:46Z
- Okemos, MI
- onsite
- Temporary / Contract
- 23.28 - 26.95 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support end users in Okemos, Michigan within the real estate and property sector. This Long-term Contract position focuses on resolving day-to-day technical issues, maintaining stable desktop operations, and delivering responsive assistance across Microsoft-based environments. The ideal candidate is comfortable handling service requests, troubleshooting workstation problems, and supporting users with professionalism and efficiency.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by internal users.<br>• Diagnose and resolve common hardware, software, and access problems to minimize business disruption.<br>• Manage incoming service desk tickets, document troubleshooting steps, and ensure timely follow-up through resolution.<br>• Support user account needs within Active Directory, including access-related requests and routine updates.<br>• Install, configure, and maintain Microsoft Windows 10 systems to meet operational requirements.<br>• Escalate more complex incidents when necessary while keeping users informed on progress and next steps.
- 2026-10-13T14:38:40Z
- Burton, MI
- onsite
- Temporary / Contract
- 33.25 - 38.50 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join our team in Burton, Michigan on a short-term Contract assignment starting next week. This fully onsite role supports day-to-day technical needs for internal users, handling common desktop and access issues with a responsive, service-oriented approach. The ideal candidate brings hands-on experience with Microsoft Windows environments, user support, and practical troubleshooting across a range of end-user incidents.<br><br>Responsibilities:<br>• Provide front-line technical assistance for end users experiencing workstation, login, printing, and network connectivity issues.<br>• Resolve support requests through remote troubleshooting or onsite assistance at user locations as needed.<br>• Manage and update service desk tickets to ensure issues are documented, prioritized, and closed in a timely manner.<br>• Support user account access and password-related requests within Active Directory.<br>• Diagnose desktop and laptop problems in Microsoft Windows 10 environments and apply effective solutions.<br>• Escalate more complex incidents when necessary while maintaining clear communication with users and internal stakeholders.<br>• Install, configure, and support standard desktop hardware and software used across the organization.
- 2026-09-17T15:14:17Z
- Grand Rapids, MI
- onsite
- Temporary / Contract
- 19.00 - 22.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance and keep end-user systems running smoothly for a Long-term Contract position in Grand Rapids, Michigan. This role supports employees by resolving technology issues, improving the user experience, and helping maintain reliable desktop and device operations. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a practical understanding of common business applications and support processes.<br><br>Responsibilities:<br>• Investigate and resolve user issues involving desktops, laptops, tablets, operating systems, software applications, and related peripheral equipment.<br>• Deliver technical guidance to employees on the effective use of hardware and software, including support for onboarding activities and new user setup.<br>• Maintain accurate service records by documenting incidents, resolutions, access requests, and knowledge resources within ticketing and support logs.<br>• Contribute to IT initiatives by assisting with equipment rollouts, software testing, data recovery efforts, and technology migration activities.<br>• Configure, install, update, back up, and maintain workstation environments to support dependable daily operations.<br>• Apply established policies and procedures to system changes and support tasks while helping uphold regulatory and organizational compliance standards.<br>• Manage and respond to service desk tickets in a timely manner, escalating issues when needed to ensure efficient resolution.<br>• Support user account and access-related tasks, including basic administration within tools such as Active Directory.<br>• Assist with Windows-based desktop support needs, including troubleshooting within Microsoft Windows 10 environments.
- 2026-10-07T15:38:59Z