We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange.<br>• Offer hands-on support for mobile devices such as Android smartphones and iPads.<br>• Deliver exceptional customer service to assist staff in a high-pressure healthcare environment.<br>• Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete.<br>• Conduct network troubleshooting to address connectivity issues and ensure reliable operations.<br>• Manage hardware inventory, including tracking and deploying necessary equipment.<br>• Assist field personnel with online troubleshooting and station setup as required.<br>• Collaborate with team members to maintain system functionality and resolve technical challenges.<br>• Ensure compliance with organizational IT protocols and practices.
We are looking for an IT Specialist to join our team in Ann Arbor, Michigan. This is a Contract to permanent opportunity within a non-profit organization dedicated to making a positive impact in the community. The ideal candidate will have a strong foundation in IT support and a desire to grow their expertise in systems administration, cybersecurity, and data operations. This role offers the chance to collaborate with internal teams and external providers while contributing to meaningful projects.<br><br>Responsibilities:<br>• Provide technical support for hardware, software, and connectivity issues, ensuring smooth operations for both onsite and remote users.<br>• Assist users with technical challenges related to online portals, fostering a seamless user experience.<br>• Document system updates and effectively communicate changes to staff.<br>• Manage onboarding and offboarding processes, including account setup, permissions, and hardware configuration.<br>• Support Microsoft 365 and Azure AD administration tasks in collaboration with external IT vendors.<br>• Maintain data integrity and ensure adherence to established protocols for system and file structures.<br>• Implement system enhancements and update internal documentation to reflect changes.<br>• Participate in cybersecurity efforts, including audits and vendor recommendations, to ensure a secure IT environment.<br>• Coordinate with external IT service providers on upgrades, maintenance, and technology needs assessments.<br>• Assist in technology procurement and inventory management to support organizational operations.
The Desktop Administrator will be responsible for diagnosing and troubleshooting PC systems, software/hardware updates, maintaining backups, diagnostics of failing components, and imaging/deployment of new systems. The desktop administrator supports end users remotely to resolve their PC problems along with arranging for systems to be shipped to the administrator for resolution. This position relies on instructions and pre-established guidelines to perform the functions of the job<br>Functions/Responsibilities:<br>• Provide subject matter expertise in resolving incidents and problems.<br>• Execution of service requests.<br>• Contributes to the planning and organization of the deployment of new systems.<br>• Participates in departmental and cross-departmental IT projects.<br>• Lead and train fellow desktop administrators in organizational procedures.<br>• Assists in organizational training<br>• Contributor of the knowledge store used by the desktop support team.<br>• Monitor activities performed by the desktop support team and ensure that execution is compliant with procedures.<br>• Ensure that asset management library is accurate.<br>• Follows best practices and standards for the desktop support team.<br>• Execute the asset management procedure.<br>• Contributes to the project planning of hardware and software procurement process.<br>Required Experience:<br><br>What you bring to the team:<br>Competencies:<br>• 2+ years’ experience in desktop support · Microsoft certifications relating to desktop support preferred<br>• CompTIA A+ Certification is preferred<br>• Excellent customer service skills<br>• Strong inter-personal and communication skills<br>• Strong troubleshooting skills<br>• Ability to explain and document procedures verbally and in writing<br>• Demonstrated ability to act proactively<br>• Demonstrated ability to prioritize and document tasks / activity<br>• Demonstrated ability to enact improvements within IT environment / end-user experience<br>• Experience working in a fast-paced support environment <br>• Experience using ticketing tool to react to failures, requests and escalations<br>• Experience with desktop imaging, inventory, and reporting tools<br>• Strong familiarity and support experience with thin-clients technology<br>• Strong understanding of support requirements related to Windows Desktop OS<br>• OS security (rights, privileges, account) and hardening (upgrades, patches, registry) techniques<br>• Experience in Active Directory management<br>• Experience in PowerShell Scripting preferred<br>• Experience in SalesForce strongly preferred<br>• Basic understanding of phone support (basic troubleshooting, setup)<br>• Basic understanding of support requirements related to Windows Server OS<br>• Basic understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.)<br>Education:<br>Associate’s degree (or higher) or 2+ years detail oriented work experience<br>Required License(s)/Certification(s):<br>Valid, active driver’s license with a good driving record as defined by the Company’s current insurance provider.
<p><strong>Workday Finance Product Lead</strong></p><p><strong>Department:</strong> Corporate Finance Systems</p><p> <strong>Confidential Search</strong></p><p> <strong>Location:</strong> Remote (Quarterly travel to Michigan headquarters)</p><p><strong>Role Overview</strong></p><p>Our client, a global leader in its industry, is seeking a Workday Finance Product Lead to serve as the finance-facing owner of its Workday Financial Management platform. This role sits at the intersection of accounting, finance operations, and enterprise systems, with primary responsibility for ensuring Workday supports accurate financial reporting, scalable processes, and strong internal controls across a complex, international organization.</p><p>This position is ideal for a finance professional with deep accounting experience who has led Workday Financials implementations and served as a Workday administrator. The role partners closely with global accounting and finance leadership to translate financial requirements into effective system design and execution.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the finance product owner for Workday Financial Management, representing accounting and finance priorities across the organization</li><li>Lead and support Workday Financials implementations, enhancements, and ongoing system administration</li><li>Partner with accounting and finance leadership to align Workday functionality with close, reporting, procurement, expense, and project accounting processes</li><li>Develop and maintain a finance-driven roadmap that supports reporting accuracy, operational efficiency, and future growth</li><li>Translate accounting and finance requirements into detailed functional designs and Workday configurations</li><li>Oversee functional delivery of initiatives, ensuring adherence to financial controls, timelines, and quality standards</li><li>Provide guidance on Workday integrations, data flows, and downstream reporting dependencies</li><li>Serve as a key escalation point for system-related accounting issues, driving root-cause analysis and sustainable solutions</li><li>Collaborate with internal teams and external partners to support compliance, audit readiness, and risk management</li><li>Support governance, documentation, and change management related to financial systems</li></ul><p>For immediate and confidential consideration please apply today. If you have questions, or if you would like more information, please call Jeff Sokolowski directly at (248)365-6131.</p>
