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4 results for Product Support Specialist in Lansing, MI
- Grand Rapids, MI
- onsite
- Contract / Temporary to Hire
- 23.00 - 28.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join our team in Grand Rapids, Michigan. This is a contract-to-permanent position, offering an excellent opportunity to contribute to technical support operations while advancing your career. In this role, you will provide front-line assistance to users, ensuring smooth functionality of hardware, software, and system access.<br><br>Responsibilities:<br>• Provide Tier 1 support for hardware, software, and user inquiries, resolving issues efficiently and escalating complex problems when necessary.<br>• Manage and troubleshoot user accounts and permissions within Active Directory.<br>• Configure and maintain Windows 10/11 operating systems and associated applications.<br>• Monitor and respond to incoming service desk tickets, ensuring timely resolution and user satisfaction.<br>• Clearly explain technical solutions to non-technical users to facilitate understanding and resolution.<br>• Oversee daily help desk operations, including triaging and routing support requests.<br>• Follow up with users to confirm that issues have been resolved to their satisfaction.<br>• Maintain up-to-date knowledge of system functionality, navigation, and processes.<br>• Perform additional technical support duties as assigned, ensuring the overall reliability of IT services.
- 2026-04-08T15:24:05Z
- Grand Rapids, MI
- onsite
- Permanent
- 55000.00 - 65000.00 USD / Yearly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users.<br><br>Responsibilities:<br>• Provide first-line technical support to resolve issues related to hardware, software, and applications.<br>• Manage service desk tickets, ensuring timely resolution and documentation of solutions.<br>• Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications.<br>• Administer Active Directory and Azure Active Directory accounts, including configurations and updates.<br>• Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance.<br>• Collaborate with team members to improve application functionality and system performance.<br>• Conduct basic troubleshooting for network connectivity and SQL Server-related issues.<br>• Assist with the deployment and configuration of new software applications and updates.<br>• Maintain accurate records of technical support activities and provide reports to management.<br>• Offer training and guidance to end users on system usage and best practices.
- 2026-03-26T14:28:42Z
- Flint, MI
- onsite
- Permanent
- 110000.00 - 135000.00 USD / Yearly
- <p><strong>IT Operations Manager</strong></p><p><br></p><p><strong><u>Position Summary:</u></strong></p><p>The IT Operations Manager is responsible for overseeing all technology operations across the organization. This role provides strategic leadership, ensures system reliability and security, and manages day-to-day IT operations. The IT Manager will lead internal IT staff, manage vendors, and ensure alignment between technology and business needs.</p><p></p><p><strong><u>Duties and Responsibilities:</u></strong></p><p>• Lead and manage the organization’s IT operations and strategy</p><p>• Oversee Microsoft 365 environment, including security, access, and configuration</p><p>• Manage IT staff, including support personnel and future hires</p><p>• Develop and enforce IT policies, procedures, and security standards</p><p>• Ensure cybersecurity best practices, including MFA, endpoint protection, and monitoring</p><p>• Manage vendor relationships (internet, phone systems, software providers)</p><p>• Oversee onboarding/offboarding processes and system access controls</p><p>• Monitor system performance and ensure uptime and reliability</p><p>• Manage IT budget, forecasting, and cost optimization</p><p>• Lead IT projects and system improvements</p><p>• Ensure compliance with regulatory and organizational requirements</p><p>• Maintain documentation of systems, processes, and configurations</p><p>• Provide escalation support for complex technical issues</p><p>• Communicate IT performance and initiatives to executive leadership</p><p>• Maintain a positive, service-oriented relationship with all staff</p><p>• Support organizational mission and operational needs</p><p></p><p><strong><u>Core Systems focus:</u></strong></p><p>• Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)</p><p>• Identity and access management</p><p>• Endpoint/device management</p><p>• Security tools and monitoring systems</p><p>• Vendor-managed infrastructure (network, internet, etc.)</p><p> </p><p><strong><u> Qualifications:</u></strong></p><p>• 5+ years of experience in IT operations or systems administration</p><p>• 2+ years in a leadership or senior-level role</p><p>• Strong experience with Microsoft 365 administration and security</p><p>• Experience managing vendors and IT projects</p><p>• Strong understanding of cybersecurity best practices</p><p>• Excellent problem-solving and decision-making skills</p><p>• Strong communication skills with both technical and non-technical staff</p><p></p><p><strong><u>Preferred:</u></strong></p><p>• Experience in healthcare or regulated environments</p><p>• Familiarity with endpoint management and security tools</p><p>• Experience building or scaling IT operations</p><p><br></p><p><strong><u>Education:</u></strong></p><p>• Bachelor’s degree in IT-related field or equivalent experience</p>
- 2026-04-09T17:33:43Z
- Grand Blanc, MI
- onsite
- Permanent
- 85000.00 - 90000.00 USD / Yearly
- <p><strong>Local Candidates to the Detroit Metro Area Only Please: </strong></p><p>We are looking for an experienced Treasury Analyst/Assistant Treasurer to join our client's team in Northern Oakland County. Given this role will be supporting the Florida teams this opportunity is primarily remote but candidates will need to commute to the Northern Oakland location for trainings, team events, important meetings etc. This role is pivotal in driving deposit growth, enhancing cash management performance, and delivering tailored treasury solutions to business members. The ideal candidate will collaborate with internal teams and business members to provide expert guidance and optimize financial outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Support the growth of deposits and improve cash management strategies to meet organizational goals.</p><p>• Partner with lending and branch teams to identify opportunities, analyze business member needs, and recommend suitable treasury products and services.</p><p>• Deliver consultative treasury solutions that strengthen business relationships and enhance member engagement.</p><p>• Perform detailed analyses of treasury product offerings, including financial performance and contribution to strategic objectives.</p><p>• Lead the collection of data and conduct competitive analysis to support strategic planning initiatives.</p><p>• Compile and maintain documentation and procedures for the setup and management of treasury products and services.</p><p>• Provide operational, analytical, and project support for treasury operations.</p><p>• Conduct cash flow analysis and review financial statements to assist in decision-making.</p><p>• Ensure internal and external support materials for treasury services are accurate and up-to-date.</p><p>• Collaborate with teams to improve workflows and optimize treasury processes.</p>
- 2026-03-31T22:38:44Z