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3 results for Customer Service Manager in Lansing, MI

Customer Service Representative

Lansing, MI
onsite
Temporary to Hire
14.25 - 15.5 USD / Hourly
We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and supporting accurate reporting in a structured call center setting. The role offers a flexible self-scheduling model within available shift windows, with an expected commitment of 32 to 40 hours each week and a minimum availability of 32 hours required. Shifts available are Monday-Friday between 12pm and 8pm, Saturday and Sunday, 11am-7pm. Responsibilities:• Handle a steady flow of inbound customer calls with professionalism, accuracy, and a service-focused approach.• Conduct scripted telephone surveys to gather public opinions and community feedback.• Record responses accurately and adhere to quality and compliance standards throughout each call.• Maintain clear and courteous communication across every interaction to ensure a positive customer experience.• Manage workload effectively within a fast-paced call center environment while meeting scheduling expectations.• Follow established procedures, call handling standards, and documentation practices for each customer interaction.
2026-07-30T00:00:00Z

Card Services Manager

Brighton, MI
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight. Responsibilities: • Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio. • Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards. • Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations. • Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly. • Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members. • Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs. • Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs. • Foster a team environment centered on accountability, communication, collaboration, and member-focused service.
2026-07-10T00:00:00Z

IT Service Delivery Manager

Grand Blanc, MI
onsite
Temporary to Hire
57 - 66 USD / Hourly
We are looking for an IT Service Delivery Manager to support site-level technology operations and strengthen alignment between business priorities and IT services in Michigan. This contract position with potential for a permanent role will serve as a key partner to local leadership, helping translate operational needs into effective IT solutions while promoting consistency, communication, and service excellence. The ideal candidate brings strong experience in infrastructure projects and service delivery management, along with the ability to lead cross-functional coordination, resolve escalations, and improve end-user satisfaction. Responsibilities: • Partner with site leadership and enterprise IT teams to align technology services, operational priorities, and process improvements across the assigned location. • Assess local business needs and determine how site services, systems, and IT support activities are affected, then communicate priorities and risks to leadership. • Serve as the primary escalation contact for technology-related concerns, coordinating timely resolution before issues develop into formal escalations. • Lead discussions, executive updates, and governance-related meetings to keep stakeholders informed on service performance, project progress, and operational impact. • Support incident, problem, and change management activities by evaluating site-level effects, coordinating planned downtime, and managing clear user communications. • Review and route approvals for requests such as changes, moves, project intake items, and interface-related needs while ensuring proper follow-through. • Work with business partners and IT teams to identify service gaps, improve standardization, and streamline processes that create confusion for end users. • Contribute to capital planning and infrastructure initiatives by helping define technology requirements, budgets, adoption risks, and stakeholder communication plans. • Monitor service outcomes and user feedback, analyze trends, and validate that reported issues affecting multiple users are fully resolved. • Provide coverage planning for key meetings and deliverables, including maintaining on-call and out-of-office coordination for the broader team as needed.
2026-08-07T00:00:00Z