Add your latest resume to match with open positions.

3 results for Customer Service Manager in Lansing, MI

Customer Service Representative

Lansing, MI
onsite
Temporary to Hire
14.25 - 15.5 USD / Hourly
We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract to hire opportunity is well suited for someone who enjoys speaking with customers, handling a high volume of calls, and keeping information organized and accurate. The role offers a consistent schedule of 32 to 40 hours per week, and candidates must be available to commit to at least 32 hours weekly. No prior experience is required, making this an excellent opportunity for someone ready to build a career in customer service. Shifts are between 12pm and 8pm Monday-Sunday, 100% onsite. Responsibilities:• Respond to incoming customer calls professionally and provide clear, helpful support during each interaction.• Conduct outbound calls as needed to gather information, follow up on requests, or complete assigned outreach activities.• Enter orders and update customer details accurately in the appropriate systems while maintaining strong attention to detail.• Manage a steady call volume efficiently while delivering courteous service and resolving basic customer concerns.• Record conversation outcomes and maintain organized documentation for each customer contact.• Arrange work hours within available weekday and Saturday shift options while consistently meeting weekly scheduling expectations.
2026-05-12T00:00:00Z

Customer Service Representative

Lansing, MI
onsite
Temporary / Contract
14.25 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a healthcare organization in Lansing, Michigan on a Contract basis. In this role, you will serve as a reliable point of contact for internal employees, helping resolve day-to-day support needs while delivering responsive, detail-oriented service. This position is well suited to someone who is comfortable with technology, communicates clearly, and can manage a variety of service requests in a fast-paced environment. Responsibilities: • Respond to internal employee inquiries by phone and other support channels, providing timely assistance with help desk-related issues. • Troubleshoot basic technical concerns and guide users through solutions or escalate more complex problems when needed. • Coordinate office move activities, ensuring employees receive the support and information needed for smooth workspace transitions. • Document service interactions, update request details accurately, and maintain organized records of support activity. • Deliver high-quality customer service during each interaction, balancing efficiency with clear communication and empathy. • Handle inbound and outbound communications to follow up on open requests, clarify issues, and confirm resolution. • Use Microsoft Office and related tools to track tasks, prepare updates, and support daily administrative needs.
2026-05-13T00:00:00Z

Servicing Manager

Grand Blanc, MI
onsite
Permanent / Full Time
110000 - 115000 USD / Yearly
We are looking for an experienced Servicing Manager to oversee the servicing lifecycle for consumer and residential real estate loans in Grand Blanc, Michigan. This role is responsible for protecting portfolio quality, maintaining regulatory adherence, and ensuring critical post-closing activities are handled accurately from funding through payoff. The ideal candidate brings strong leadership in loan servicing operations, a proactive approach to risk control, and the ability to guide teams through changing regulatory expectations while maintaining excellent service standards. Hybrid schedule with great growth potential! Responsibilities:• Direct the full servicing process for consumer and residential real estate loans, ensuring smooth execution of post-funding activities through final payoff.• Oversee lien and title administration to confirm collateral is properly secured, documentation is accurate, and releases are completed promptly when obligations are satisfied.• Monitor servicing performance using operational and portfolio metrics, identifying trends in delinquency, accuracy, and workflow efficiency to strengthen results.• Lead compliance efforts related to mortgage servicing regulations, escrow requirements, reporting obligations, complaint handling, and foreclosure-related activities.• Manage escalated servicing matters by resolving member concerns, correcting operational issues, and implementing measures that reduce repeat occurrences.• Supervise payment processing and escrow administration to support timely transactions, accurate account maintenance, and a positive customer experience.• Guide and develop a specialized servicing team by setting expectations, reinforcing accountability, and promoting consistent service quality.• Coordinate audit readiness and regulatory updates by translating new requirements into clear procedures, training, and day-to-day operational practices.
2026-04-19T00:00:00Z