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2 results for Customer Service Manager in Lansing, MI
- East Lansing, MI
- onsite
- Temporary / Contract
- 17 - 20 USD / Hourly
- <ul><li>Providing introductory information, such as a product manual explanation, to prospective and new customers</li><li>Handling customer complaints and troubleshooting issues with products or services</li><li>Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received</li><li>Accessing databases to retrieve account information for customers</li><li>Letting customers know about additional products or services that might benefit them</li><li>Escalating queries and concerns when necessary</li><li>Updating customer records following each contact</li><li>Staying up to date on the latest products and services an organization provides</li></ul>
- 2026-10-20T00:00:00Z
- Lansing, MI
- onsite
- Temporary / Contract
- 17 - 18 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to support riders and visitors with knowledgeable, courteous service in Lansing, Michigan. This is a Contract position within the transport industry, focused on delivering a positive customer experience through responsive communication, accurate information sharing, and dependable administrative support. The ideal candidate is comfortable handling public inquiries, resolving service-related concerns, and managing daily transactions with a high level of accuracy and professionalism. Must be available: <strong>Monday-Friday 7am-7pm and Saturday and Sunday 8:50am-5pm</strong>. Shifts will vary, 40/hours a week.</p><p><br></p><p>Responsibilities:</p><p>• Guide customers on routes, fares, schedules, and available transit options so they can make informed travel decisions.</p><p>• Respond to questions, concerns, and service feedback from riders, vendors, and staff in a respectful and solution-oriented manner.</p><p>• Demonstrate emotional resilience and professionalism when assisting customers who may be experiencing frustration or service-related concerns, using de-escalation skills to maintain a positive customer experience.</p><p>• Handle lost-and-found intake and release activities in accordance with established organizational procedures.</p><p>• Complete daily sales and payment activities for fare products, including cash, check, and card transactions, while maintaining accurate reconciliations.</p><p>• Monitor and balance the cash drawer and fare media records to support reliable end-of-day accounting.</p><p>• Open and close customer service locations by following site procedures and maintaining readiness for daily operations.</p><p>• Provide coverage for front desk and customer experience team functions as needed, while supporting department projects, meetings, and training initiatives.</p>
- 2026-10-16T00:00:00Z