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1 result for Customer Service Manager in Lansing, MI
- Brighton, MI
- onsite
- Permanent / Full Time
- 90000 - 100000 USD / Yearly
- We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight.<br><br>Responsibilities:<br>• Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio.<br>• Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards.<br>• Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations.<br>• Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly.<br>• Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members.<br>• Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs.<br>• Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs.<br>• Foster a team environment centered on accountability, communication, collaboration, and member-focused service.
- 2026-07-10T00:00:00Z