We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. In this role, you will play a pivotal part in ensuring seamless communication between customers, sales staff, and internal teams. This position requires a proactive approach to managing orders, resolving inquiries, and delivering exceptional service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and sales staff requests regarding orders, updates, and issue resolution.<br>• Monitor the progress of orders from entry through shipment, ensuring timely updates and proactive communication.<br>• Utilize tools such as Outlook, Smartsheet, Excel, and Acumatica to organize and maintain accurate order records.<br>• Collaborate effectively with production, shipping, and sales departments to address delays or discrepancies.<br>• Ensure all customer interactions are handled professionally, efficiently, and with attention to detail.<br>• Update and maintain customer and order data within company systems to ensure accuracy.<br>• Participate in initiatives to improve customer service processes and enhance overall efficiency.
We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. This Contract-to-Permanent position offers an exciting opportunity to support our customers and sales staff by ensuring seamless order management and resolution of inquiries. If you thrive in a fast-paced environment and enjoy delivering exceptional service, we encourage you to apply.<br><br>Responsibilities:<br>• Address customer and sales team inquiries regarding orders, resolving concerns in a timely and detail-oriented manner.<br>• Monitor the progress of orders from initiation to shipment, providing regular updates to stakeholders.<br>• Utilize tools such as Outlook, Smartsheet, Excel, and Acumatica to manage and maintain accurate order records.<br>• Coordinate with production, shipping, and sales teams to address and resolve order delays or discrepancies.<br>• Respond to customer requests with efficiency and attention to detail, ensuring satisfaction.<br>• Maintain and update customer and order information in company databases.<br>• Support efforts to enhance customer service processes through continuous improvement initiatives.
We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. In this Contract-to-career position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and resolving issues efficiently. This role offers an excellent opportunity to contribute to a dynamic environment while building long-term career potential.<br><br>Responsibilities:<br>• Address customer inquiries and assist sales staff with order updates, ensuring timely and accurate responses.<br>• Monitor and track orders throughout their lifecycle, providing regular updates to customers and stakeholders.<br>• Utilize software tools such as Outlook, Smartsheet, Excel, and Acumatica to manage order data and maintain precise records.<br>• Collaborate with production, shipping, and sales teams to resolve delays or discrepancies effectively.<br>• Handle customer requests with professionalism and attention to detail to ensure a seamless experience.<br>• Update customer profiles and order information in company systems to maintain data integrity.<br>• Support process improvement initiatives aimed at enhancing customer service workflows.<br>• Respond to inbound calls and manage outbound communication to address customer needs.<br>• Accurately input order details into company systems while maintaining high standards of quality.
We are looking for a skilled Collections Specialist to join our team on a contract basis in Waterford, Wisconsin. This position will focus on managing accounts receivable and ensuring timely collection of outstanding balances while providing exceptional customer service. The role is fully remote and will last approximately 6-8 weeks.<br><br>Responsibilities:<br>• Monitor and analyze accounts receivable aging reports to identify overdue accounts.<br>• Communicate with customers regarding past-due balances and ensure timely resolution of outstanding payments.<br>• Address and resolve customer inquiries related to billing discrepancies, short payments, and account issues.<br>• Research and resolve both internal and external inquiries to provide accurate problem resolution.<br>• Prepare and distribute account statements to customers as needed.<br>• Assist with invoicing processes and handle ad hoc requests from the team.<br>• Provide feedback to improve collections processes and enhance efficiency.<br>• Manage assigned accounts by maintaining up-to-date records and tracking payment activities.<br>• Utilize software tools such as Salesforce and NetSuite to support collections tasks effectively.
We are looking for a detail-oriented Collections Specialist to join our team in New Berlin, Wisconsin. This role involves managing customer accounts, ensuring timely payments, and providing exceptional service to resolve outstanding balances. The ideal candidate will bring expertise in accounts receivable and collections processes, along with strong communication skills.<br><br>Responsibilities:<br>• Follow up with customers to address overdue accounts and negotiate payment arrangements.<br>• Maintain accurate records of all collection activities and account statuses.<br>• Handle inbound calls to assist customers with billing inquiries and payment concerns.<br>• Provide backup support for cash application processes to ensure smooth financial operations.<br>• Collaborate with internal teams to resolve discrepancies and improve collection outcomes.<br>• Monitor account aging reports to identify and prioritize collection efforts.<br>• Communicate professionally and effectively with customers to maintain positive relationships.<br>• Ensure compliance with company policies and relevant regulations during collection activities.
<p>We are looking for a dedicated Collections Specialist to join our team in Brookfield, Wisconsin. This contract position offers an excellent opportunity to contribute to the success of a wholesale distribution company by managing accounts receivable functions. The role is fully onsite and involves close collaboration with the credit manager to support the credit and collections department.</p><p><br></p><p>Responsibilities:</p><p>• Manage the aging of accounts for an assigned region or division to ensure timely collection of receivables.</p><p>• Communicate regularly with customers to collect outstanding balances and resolve payment issues.</p><p>• Perform credit checks and approve orders based on established guidelines.</p><p>• Generate credit reports and recommend adjustments to credit limits when necessary.</p><p>• Prepare collection letters, payment plans, and documentation for uncollectible accounts to be sent to third parties.</p><p>• Process check requests for refunds and credit card payments, ensuring accurate record-keeping.</p><p>• Collaborate with operational teams to address disputes and make necessary account adjustments.</p><p>• Maintain detailed and up-to-date notes for all customer accounts, including aging reviews and risk assessments.</p><p>• Research account credits and review general ledger entries related to accounts receivable.</p><p>• Handle miscellaneous tasks such as bankruptcy claims, equipment aging reviews, and preparing proof of claims as directed.</p>
