<p><strong>Overview</strong></p><p>Robert Half is searching for a Business Analyst with significant experience working with Dynamics 365 (D365), for our client in Madison, WI. The Dynamics Analyst will support Microsoft Dynamics 365 CRM, updates/upgrades to the system, integrations with CRM, process improvement, requirements gathering, and work directly with end-users.</p><p><br></p><p><strong>This is a Direct Hire position that will require an onsite work schedule (5 days).</strong></p><p><strong>Relocation assistance may be available for highly qualified candidates.</strong></p><p><br></p><p><strong>*SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE*</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Support daily use of Dynamics 365 CRM across the business groups.</p><p>• Work with internal teams to understand business needs and translate them into documented requirements for system updates or new capabilities.</p><p>• Produce functional specifications and user stories that guide development work.</p><p>• Facilitate discovery sessions to evaluate workflows and identify areas where CRM functionality can streamline processes.</p><p>• Configure and adjust Dynamics 365 Customer Engagement modules including Sales, Customer Service, and Marketing.</p><p>• Assist with data migration tasks, system integrations, and CRM reporting needs.</p><p>• Review current processes to identify gaps and propose practical solutions that improve system performance and user experience.</p><p>• Coordinate with technical teams and project stakeholders to deliver CRM enhancements on schedule.</p><p>• Provide user training, documentation, and general support.</p><p>• Monitor new features and updates released for Dynamics 365 Customer Engagement and apply best practices.</p>
<p><strong>Shared Services Supervisor - AP, AR, Credit / Collections and Treasury</strong></p><p><strong>Overview</strong></p><p>Our company, a global leader in industrial manufacturing and engineering solutions, is seeking an experienced and dynamic Shared Services Supervisor to oversee our credit, collections, accounts receivable/payable, and treasury operations. This role is vital for ensuring cash flow optimization, compliance with internal controls, and supporting corporate financial strategies. This role is based in the northern suburbs of Chicago and requires a hybrid schedule of two days per week on-site.</p><p><strong>About the Role</strong></p><p>This position reports to a great hiring manager and is perfect for a self-starter with strong financial acumen and proven leadership skills. A key component of this role is managing and optimizing the performance of external third-party resources. You will also be instrumental in driving continuous process improvement and maximizing financial performance across our global business units.</p><p><strong>Key Responsibilities</strong></p><p>· <strong>External Resource Management:</strong> Direct daily activities, set KPIs, conduct performance reviews, and act as the escalation point for external resources supporting credit, collections, and A/P.</p><p>· <strong>Credit & Collections Management:</strong> Own the end-to-end process for various global business units, including setting credit limits, developing collection strategies, and achieving DSO targets.</p><p>· <strong>Treasury Operations:</strong> Lead daily cash management, funds transfers, cash forecasting, and administer treasury systems.</p><p>· <strong>Leadership & Process Improvement:</strong> Supervise and mentor internal credit personnel, ensure compliance with internal controls, and identify opportunities for automation and efficiency.</p><p><strong>Why Join Us?</strong></p><p>This is a great opportunity to join a private equity-owned company with a rich history in the industry. You will be part of a team that is synonymous with safety, quality, reliability, and innovation, and have the chance to make a significant impact on our global financial operations. The hybrid work model offers a flexible and balanced work-life environment.</p><p> </p><p>The company offers insurance, 401K, holiday pay and vacation pay for benefits and more</p>
