<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
<p>We are looking for a skilled IT Support Analyst to join our team in Brunswick, Georgia. In this position, you will play a pivotal role in ensuring seamless technical operations, providing support for various systems including Windows OS, macOS, Microsoft 365, and Active Directory. If you thrive in a fast-paced environment and enjoy solving technical challenges while delivering exceptional customer service, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to Windows OS and macOS systems.</p><p>• Provide support and administration for Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, permissions, and group policies using Active Directory.</p><p>• Install, configure, and maintain desktop hardware, software, and peripheral devices.</p><p>• Record and document support activities, solutions, and processes within the ticketing system.</p><p>• Escalate complex technical issues to senior IT team members when necessary.</p><p>• Offer guidance and training to users on best practices and self-service tools.</p><p>• Ensure customer satisfaction through prompt and effective technical support.</p><p>• Collaborate with cross-functional teams to improve IT operations and service delivery.</p>
<p>We’re seeking a Desktop Support Specialist (Tier 2–3) to provide hands-on technical support across Azure-connected environments. You’ll handle escalated tickets, perform system imaging, support device lifecycle management, and assist with Intune and Active Directory administration.</p>
<p>We are looking for a dedicated Technical Support Specialist to provide expert assistance for SaaS applications and ensure smooth operations for our clients. This position requires strong analytical skills, proactive problem-solving, and effective communication to troubleshoot issues and enhance system performance. This is a Contract-to-permanent opportunity located in Jacksonville, Florida.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for SaaS applications, resolving issues efficiently and maintaining system reliability.</p><p>• Investigate and diagnose software problems, collaborating with development teams to implement solutions.</p><p>• Conduct regular maintenance, updates, and performance monitoring for supported applications.</p><p>• Create comprehensive documentation for support activities, including troubleshooting procedures and user guides.</p><p>• Assist in deploying new software applications and updates, ensuring seamless integration.</p><p>• Provide training and guidance to users on application functionality and best practices.</p><p>• Analyze recurring issues to identify root causes and recommend improvements.</p><p>• Collaborate with IT staff to maintain system security and ensure data integrity.</p><p>• Participate in on-call rotations to provide timely support during critical incidents.</p><p>• Coordinate with external vendors to address third-party application-related concerns.</p>
<p>We’re seeking an <strong>IT Support Specialist</strong> to join our team and provide hands-on technical support across desktops, hardware, software, and network environments. This is an excellent opportunity for someone early in their IT career who enjoys solving problems, working with end users, and growing their technical skillset in a fast-paced environment.</p><p><strong>What You’ll Do:</strong></p><ul><li>Provide day-to-day <strong>desktop and end-user support</strong> across Windows/Mac environments</li><li>Perform <strong>smart hands</strong> tasks: hardware swaps, device setups, basic network troubleshooting</li><li>Install, configure, and maintain PCs, monitors, peripherals, and office equipment</li><li>Support end users with software setup, password resets, access issues, and general troubleshooting</li><li>Document issues and resolutions in a ticketing system</li><li>Assist with new hire onboarding, workstation builds, and asset management</li><li>Work with senior IT staff when escalating more complex technical issues</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We are seeking a talented and detail-oriented <strong>Business Intelligence Analyst</strong> to join our team in Jacksonville, FL. This contract-to-perm opportunity offers a chance to make a meaningful impact by enhancing our data analytics and reporting infrastructure. The ideal candidate is passionate about data, skilled in visualization tools, and committed to delivering actionable insights to internal teams and external clients. This is an onsite role in Jacksonville FL.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Technical Support</strong>: Provide daily support for both on-site and remote employees, resolving hardware/software issues and coordinating with third-party vendors for escalations.</li><li><strong>Data Environment Management</strong>: Maintain and monitor the Power BI and Snowflake environments, ensuring data accuracy, process efficiency, and timely error resolution.</li><li><strong>Dashboard Maintenance</strong>: Update and optimize existing Power BI dashboards and apps to meet evolving business needs, while troubleshooting reporting issues.</li><li><strong>Report Development</strong>: Collaborate with stakeholders to design and build new dashboards, data models, and analytical tools aligned with strategic goals.</li><li><strong>Visualization & Accessibility</strong>: Create intuitive, visually compelling reports for desktop and mobile platforms, ensuring clarity and ease of use.</li><li><strong>User Training & Documentation</strong>: Educate users on new or updated reports, provide clear documentation, and assist with access or functionality issues.</li><li><strong>Security & Access Control</strong>: Manage user permissions within Power BI, ensuring compliance with internal policies and data governance standards.</li><li><strong>Process Improvement</strong>: Identify opportunities to streamline and automate reporting processes for greater efficiency.</li><li><strong>Cross-Functional Collaboration</strong>: Support customer care initiatives by understanding client needs and partnering with internal teams to deliver effective solutions.</li><li><strong>Compliance</strong>: Adhere to company policies and regulatory requirements at both local and national levels.</li></ul>
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
<p>We’re seeking an Application Support Specialist to support enterprise SaaS platforms and ensure smooth day-to-day operations. You’ll investigate and resolve application issues, manage user provisioning in Azure AD, and collaborate with vendors or internal teams to maintain uptime and data integrity. This is a great opportunity for someone who enjoys a blend of technical troubleshooting and customer interaction.</p>
<p>We’re seeking a <strong>Network Security Analyst</strong> to join our team and play a critical role in protecting our infrastructure, data, and users. In this role, you’ll analyze security events, safeguard network systems, and support both proactive and reactive security initiatives across the organization. If you’re passionate about threat detection, system hardening, and staying a step ahead of emerging risks, this is the opportunity for you.</p><p><br></p><p><strong>About the Role</strong></p><p>The Network Security Analyst will be responsible for monitoring, analyzing, and improving the security of our networks and systems. You’ll collaborate closely with IT, infrastructure, and security teams to identify vulnerabilities, respond to incidents, implement security controls, and strengthen our overall security posture.</p><p>This role is ideal for someone who is detail-oriented, analytical, and comfortable working in a dynamic, fast-paced environment where security is a top priority.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor network traffic and security alerts using SIEM, IDS/IPS, and other monitoring tools</li><li>Investigate suspicious activity, assess potential threats, and respond to security incidents</li><li>Perform vulnerability assessments and assist with remediation plans</li><li>Maintain and strengthen firewall, VPN, and endpoint security configurations</li><li>Assist with implementation of security policies, standards, and procedures</li><li>Support patch management and system-hardening efforts across the organization</li><li>Conduct regular audits to ensure compliance with industry and organizational security requirements</li><li>Collaborate with cross-functional teams to assess risks for new technologies, vendors, and systems</li><li>Document findings, incident reports, and recommended improvements</li><li>Stay up to date with emerging cybersecurity trends, threats, and best practices</li></ul><p><br></p>
<p>We’re seeking a Business Intelligence Analyst with expertise in Power BI to deliver reporting and insights that support data-driven strategy. You’ll collaborate with stakeholders to design dashboards, integrate data from Azure sources, and optimize existing reports for accuracy and performance. This role combines technical acumen with business understanding.</p>
<p>We’re seeking a skilled Help Desk Technician (Tier 2–3) to provide advanced support for end users in a dynamic, fast-paced environment. You’ll handle escalated technical issues, resolve complex system and network incidents, and ensure seamless integration with Azure Active Directory. This role involves close collaboration with internal IT teams to diagnose recurring issues, improve documentation, and enhance system reliability. </p>
<p><strong>Security Analyst</strong></p><p>We are seeking a highly motivated <strong>Security Analyst</strong> to join our team and help strengthen our security posture across the organization. In this role, you will be responsible for monitoring threats, analyzing security events, and supporting ongoing efforts to protect our systems, data, and users.</p><p><strong>Overview</strong></p><p>The ideal candidate has strong analytical skills, a deep understanding of cybersecurity principles, and the ability to collaborate across technical and business teams. This position offers the opportunity to make a direct impact through hands-on security monitoring, incident response, and continuous improvement initiatives.</p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor security alerts, logs, and systems to detect potential threats or unusual activity.</li><li>Conduct initial triage and investigation of security incidents.</li><li>Assist in vulnerability assessments and recommend remediation steps.</li><li>Support security audits, compliance tasks, and documentation efforts.</li><li>Help develop, maintain, and enforce security policies and best practices.</li><li>Collaborate with IT and engineering teams to ensure secure configurations and operations.</li><li>Participate in incident response processes, including root cause analysis and corrective actions.</li></ul><p><br></p>
<p><br></p><p>We are seeking a highly motivated and experienced Software Developer to join our team and play a pivotal role in a critical legacy application modernization project. The successful candidate will be responsible for re-architecting, developing, and migrating our existing legacy application to a robust, scalable, and modern web-based application. This role requires a strong understanding of web development best practices, excellent problem-solving skills, and a solid foundation in the Microsoft technology stack and related web technologies.</p><p><br></p><p>Responsibilities</p><p>• Design, develop, test, deploy, and maintain high-quality, scalable, and secure web applications.</p><p>• Lead the conversion of functionalities from a legacy application to a modern web-based .Net MVC framework.</p><p>• Write clean, efficient, and well-documented code in .Net Core, C#, and JavaScript.</p><p>• Develop and consume RESTful APIs to facilitate communication between various application components and external services.</p><p>• Design and manage database schemas, and interact with MySQL databases effectively.</p><p>• Implement responsive and user-friendly interfaces using Bootstrap and other front-end technologies.</p><p>• Participate in all phases of the software development lifecycle, including requirements gathering, design, development, testing, deployment, and support.</p><p>• Collaborate closely with product owners, business analysts, and other developers to translate business requirements into technical solutions.</p><p>• Identify and troubleshoot software defects and provide timely resolutions.</p><p>• Stay up-to-date with emerging technologies and industry trends to recommend and implement improvements.</p><p>• Contribute to code reviews and mentor junior developers.</p><p><br></p><p>Qualifications</p><p>Required Skills & Experience</p><p>• Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.</p><p>• Proven experience in software development, with a strong portfolio of web application development.</p><p>• Expertise in .NET framework and C# programming language.</p><p>• Strong experience with ASP.NET MVC.</p><p>• Proficiency in JavaScript and modern front-end development concepts.</p><p>• Solid understanding and practical experience with Bootstrap for responsive web design.</p><p>• Demonstrable experience developing and consuming API's (RESTful services).</p><p>• Proficiency in MySQL database design, query optimization, and management.</p><p>• Experience with version control systems (e.g., Git).</p><p>• Strong analytical, problem-solving, and debugging skills.</p><p>• Excellent communication and interpersonal skills.</p><p><br></p><p>Preferred Skills</p><p>• Experience with other front-end frameworks (e.g., React, Angular, Vue.js) is a plus.</p><p>• Familiarity with cloud platforms (e.g., Azure, AWS, GCP).</p><p>• Experience with automated testing frameworks and practices.</p><p>• Knowledge of software design patterns and architectural principles.</p><p>• Experience in migrating legacy systems.</p>
