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4 results for Desktop Support Analyst in Jacksonville, FL

Helpdesk Analyst

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an experienced IT Help Desk Analyst to provide technical support for end users across a Microsoft-centric environment. The ideal candidate will have strong experience supporting Microsoft 365, Azure/Entra ID, Windows desktops, and common end-user technologies while delivering exceptional customer service.Responsibilities<ul><li>Serve as the primary point of contact for IT support requests via phone, email, chat, and ticketing system.</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues.</li><li>Support and administer Microsoft 365 applications including:</li><li>Outlook</li><li>Teams</li><li>OneDrive</li><li>SharePoint</li><li>Exchange Online</li><li>Manage user accounts, passwords, and permissions in:</li><li>Active Directory</li><li>Azure AD / Microsoft Entra ID</li><li>Configure and troubleshoot Multi-Factor Authentication (MFA) and Single Sign-On (SSO).</li><li>Provision, deploy, and support laptops, desktops, mobile devices, and peripherals.</li><li>Assist with onboarding and offboarding activities, including account creation and device setup.</li><li>Support endpoint management tools such as Microsoft Intune and Autopilot.</li><li>Document incidents, resolutions, and procedures within the ticketing system.</li><li>Escalate complex issues to infrastructure, security, or engineering teams as appropriate.</li><li>Ensure compliance with IT security policies and best practices.</li></ul>
2026-08-04T00:00:00Z

Application Support Engineer

Jacksonville, FL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support. Responsibilities: • Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization. • Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards. • Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security. • Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes. • Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures. • Manage and support network access control solutions such as Portnox or comparable platforms. • Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls. • Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services. • Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems. • Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
2026-07-17T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-08-12T00:00:00Z

Tax Engagement Support Specialist

Jacksonville, FL
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a TESS Specialist (Tax Engagement Support Specialist) to support office operations for a contract position based in Jacksonville, FL. This role is well suited for someone who is organized, dependable, and comfortable handling day-to-day administrative tasks in a structured environment. The ideal candidate will help keep workflows efficient, provide general office support, and contribute to smooth coordination across routine business activities. Responsibilities:• Coordinate daily administrative activities to help maintain an organized and efficient office environment.• Manage general documentation, filing, and record upkeep to support accurate and accessible information.• Assist with scheduling, correspondence, and routine follow-up to keep office tasks on track.• Provide operational support for standard office processes and ensure timely completion of assigned work.• Respond to internal requests and help direct inquiries to the appropriate contacts or resources.• Prepare basic materials, reports, or updates as needed to support office management functions.• Help maintain office supplies and monitor routine administrative needs for the team.c
2026-08-07T00:00:00Z