<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>We’re partnering with a growing organization in Jacksonville to bring on an IT Support / Systems Support Specialist who will play a key role in supporting end users and maintaining core IT infrastructure. This is a hands-on role ideal for someone strong in Microsoft environments with foundational networking experience.</p><p>What You’ll Be Doing:</p><ul><li>Provide desktop and systems support across Windows 11 environments</li><li>Manage and troubleshoot Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)</li><li>Administer and support Active Directory (user provisioning, permissions, group policies)</li><li>Troubleshoot basic networking issues (connectivity, VPN, printers, switches, routers)</li><li>Support onboarding/offboarding and user access management</li><li>Assist with system updates, patching, and security best practices</li><li>Document processes and resolve tickets efficiently</li></ul><p><br></p>
Overview We are seeking a skilled Level 2 Network Engineer with strong hands-on experience supporting and managing Cisco Meraki network environments. The ideal candidate will have 5+ years of detail oriented network engineering experience, strong troubleshooting capabilities, and the ability to support routing, switching, wireless, firewall, and SD-WAN technologies in a distributed enterprise environment. This role collaborates closely with senior engineers, escalates complex issues appropriately, and ensures reliable network operations across all locations.
<p>We are looking for a skilled IT Support Analyst to join our dynamic team in Brunswick, Georgia. In this role, you will play a key part in providing technical assistance, managing infrastructure, and ensuring smooth operations across hardware, software, and network systems. This is a contract to permanent position, offering an excellent opportunity to grow within a collaborative and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve hardware, software, and network-related issues to maintain seamless operations.</p><p>• Install, configure, and repair enterprise infrastructure, including servers, storage systems, and virtual environments.</p><p>• Plan and implement upgrades for hardware and software platforms, coordinating with vendors and stakeholders.</p><p>• Enhance and maintain monitoring, automation, and configuration solutions to improve system efficiency.</p><p>• Create and update detailed documentation for infrastructure services and processes.</p><p>• Ensure backup systems are functional and respond effectively to incidents.</p><p>• Provide timely and attentive support for end-user requests and technical issues.</p><p>• Collaborate with the IT team to uphold cybersecurity standards and compliance.</p><p>• Deliver clear communication and outstanding customer service to diverse users.</p><p>• Participate in on-call rotations during evenings, weekends, and holidays to address urgent technical needs.</p>
<p><strong>Position Summary</strong></p><p>The Project Manager will lead cross-functional engineering initiatives from concept through commercialization, ensuring successful delivery within a Stage Gate product development environment. This role requires strong experience managing complex projects that integrate mechanical, electrical, and software engineering disciplines. As a collaborative and proactive leader, the Project Manager builds strong relationships across departments, drives accountability, and keeps teams focused on achieving results. Balancing strategic oversight with hands-on execution, this role ensures projects are completed on time, within budget, and with the urgency and quality required to support overall business objectives while fostering a culture of transparency, collaboration, and high performance.</p><p><br></p><p><strong>Essential Duties and Responsibilities</strong></p><ul><li>Manage multiple concurrent engineering projects of varying scope, including product development, sales engineering support, implementation efforts, and production support.</li><li>Lead teams through the Stage Gate development process, ensuring alignment with business strategy, customer requirements, and market timelines.</li><li>Develop, maintain, and communicate detailed project plans, schedules, resource allocations, budgets, and risk assessments.</li><li>Coordinate cross-functional teams, including mechanical, electrical, and software engineers, as well as quality, procurement, application support, customer support, marketing, and finance.</li><li>Monitor project performance using key metrics (CPI, SPI) and drive corrective actions when needed.</li><li>Identify, evaluate, and mitigate project risks while maintaining momentum and urgency.</li><li>Utilize project management tools (e.g., MS Project, JIRA) to plan, track, and manage multiple initiatives.</li><li>Develop and manage project financials, ensuring alignment with budget expectations and financial goals.</li><li>Create and maintain product roadmaps that align engineering deliverables with strategic business objectives and market schedules.</li><li>Serve as the primary point of contact for stakeholders, delivering clear and timely communication on project status, milestones, risks, and changes.</li><li>Drive accountability and motivate cross-functional teams to meet objectives.</li><li>Champion project management best practices and mentor teams on process discipline and continuous improvement.</li><li>Support a high-performance culture built on accountability, transparency, and collaboration.</li></ul><p><br></p><p><br></p><p><br></p>
We are looking for a dedicated Administrative Assistant to join our team in Jacksonville, Florida. This is a contract position ideal for someone with excellent organizational skills and a passion for providing outstanding support. The role offers an opportunity to contribute to a non-profit organization and work in a dynamic, collaborative environment.<br><br>Responsibilities:<br>• Manage incoming and outgoing calls, ensuring prompt and attentive communication.<br>• Provide exceptional customer service by addressing inquiries and resolving concerns.<br>• Perform accurate data entry tasks to maintain organized records and documentation.<br>• Handle email correspondence, responding to messages in a timely and efficient manner.<br>• Schedule and coordinate appointments to optimize team productivity.<br>• Utilize Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook, to create and manage documents, presentations, and schedules.<br>• Support team members with administrative tasks and ensure seamless workflow.<br>• Maintain a high level of organization to prioritize and complete multiple assignments.<br>• Collaborate with colleagues to enhance overall operational efficiency.<br>• Assist in general office duties to ensure smooth daily operations.
<p>Low-Voltage Installer to assist in the installation of conduit, wire, able, equipment, components, and devices associated with energy management systems including electric/electronic controls, devices, panels, sensors, and components.</p>
We are looking for an experienced Systems Engineer to join our team in Jacksonville, Florida. This role requires a skilled individual with attention to detail to analyze customer needs, design system solutions, and ensure seamless integration. You will play a key part in driving technical excellence and delivering high-quality outcomes for our clients.<br><br>Responsibilities:<br>• Generate requirements traceability matrices based on customer specifications, statements of work, or other documentation.<br>• Design system architecture solutions by leveraging a broad understanding of hardware and software capabilities.<br>• Provide project updates and address engineering issues during Systems Engineering Technical Review events and In-Progress Reviews.<br>• Conduct both early-stage testing on pre-release products and on-site testing at customer locations.<br>• Oversee the installation and testing processes at customer sites, providing regular status reports.<br>• Collaborate with the marketing team to develop accurate and detailed technical proposals and responses to Requests for Information (RFIs).<br>• Estimate the level of effort required for training device development based on customer needs.<br>• Ensure the proper handling and safekeeping of government-furnished equipment and materials.<br>• Perform additional tasks as required to support project and organizational goals.
We are looking for a skilled LV Technician to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in installing and maintaining low-voltage systems, including energy management and control devices. This role requires a hands-on, detail-oriented individual who can execute detailed installations while ensuring high-quality results.<br><br>Responsibilities:<br>• Interpret and follow project documents, including blueprints, schematics, and operation sequences, to ensure proper installation.<br>• Assist field foremen with tasks and learn from their expertise to enhance your skills.<br>• Execute conduit and wire installations as per project requirements, ensuring accuracy and quality.<br>• Label and pull wires throughout the installation process, adhering to standards.<br>• Mount control panels, junction boxes, and other electrical devices using appropriate tools.<br>• Install conduit systems and manage cable infrastructure with precision.<br>• Bend and run conduit as required to meet project specifications.<br>• Wire panels and devices based on project drawings and guidelines.<br>• Troubleshoot and resolve communication issues within systems, using tools like multimeters.<br>• Provide leadership and build trust with team members and customers to ensure smooth project execution.
