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12 results for Customer Service Manager in Jacksonville, FL

Social Media Manager

Jacksonville, FL
onsite
Permanent / Full Time
100000.00 - 115000.00 USD / Yearly
We are looking for a Social Media Manager to lead the brand’s social presence in Jacksonville, Florida and create compelling content that strengthens audience engagement across key platforms. This role blends strategy, content development, analytics, and community management, making it ideal for someone who can turn insights into high-performing social programs. The successful candidate will partner across teams and with external agencies to expand reach, elevate creative quality, and deliver a responsive, customer-focused social experience. Responsibilities: • Build and oversee a multi-platform social media calendar that supports campaign goals, brand visibility, and ongoing audience engagement. • Create and refine platform-specific content, including written copy, short-form video concepts, and creative direction for in-house or agency-produced assets. • Drive fresh, platform-native ideas that improve content performance and capture attention quickly in crowded social feeds. • Track conversations, keywords, emerging trends, and engagement patterns to identify opportunities for content improvement and audience growth. • Establish performance metrics for social channels, prepare recurring reports, and present clear insights that guide future strategy decisions. • Work closely with marketing, sales, product, compliance, and outside partners to ensure social initiatives align with business objectives and brand standards. • Lead social response workflows and support social care team operations to deliver timely, high-quality interactions with customers and followers. • Maintain social media practices that meet applicable regulatory and policy requirements while protecting brand reputation. • Support on-site events when needed by helping activate social coverage and extend audience engagement beyond digital channels.
2026-09-09T12:14:09Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-08-12T18:23:36Z

Mailroom Operator 1

Jacksonville, FL
remote
Temporary / Contract
1.00 - 18.00 USD / Hourly
We are looking for a dependable fully on-site Mailroom Operator 1 to support daily mailroom and receiving activities in office for a client site in Jacksonville, Florida. This Contract position is ideal for someone who enjoys hands-on administrative work, takes pride in organized operations, and delivers a detail-oriented experience to internal customers. The role combines mail handling, shipping coordination, inventory support, and general facility assistance in a fast-paced onsite environment. Responsibilities:• Receive, sort, and route incoming letters, parcels, and deliveries to the appropriate departments in a timely manner.• Prepare outgoing mail and shipments by packaging materials, generating carrier labels, and coordinating dispatch through approved shipping providers.• Use tracking tools to log, monitor, and confirm the movement of mail and packages while resolving delivery issues with carriers when needed.• Support receiving dock activities by checking incoming shipments against packing records or invoices and forwarding documentation to the appropriate team members.• Maintain stock levels for office, mailroom, and print areas, including paper, toner, and other commonly used supplies.• Assist with company store or supply area operations by organizing merchandise, replenishing shelves, and monitoring product condition and expiration dates.• Keep the mailroom and related workspaces clean, orderly, and ready for daily operations.• Partner with facility management and onsite stakeholders to address service requests, respond to concerns, and escalate operational risks appropriately.
2026-08-25T16:14:04Z

Help Desk Support Analyst

Jacksonville, FL
onsite
Temporary to Hire
18.21 - 21.09 USD / Hourly
We are looking for a Help Desk Support Analyst to join a team in Jacksonville, Florida in a contract-to-permanent capacity. This position is ideal for someone who combines hands-on technical support experience with strong analytical thinking and careful documentation practices. The role focuses on resolving service desk issues, identifying underlying causes of recurring problems, and turning technical findings into clear updates that support business decisions. Responsibilities: • Resolve incoming help desk requests by troubleshooting technical issues, documenting findings, and delivering timely support to end users. • Investigate recurring incidents to determine underlying causes and recommend practical corrective actions that reduce repeat issues. • Review technical information and support data to identify trends, exceptions, and opportunities for service improvement. • Maintain accurate ticket records, support notes, and written procedures to ensure clear communication across teams. • Use Excel and data visualization tools to organize large volumes of information and present meaningful insights. • Partner with internal teams, customers, and external contacts to clarify issues, share updates, and support effective problem resolution. • Manage multiple assignments in a fast-paced environment while adjusting priorities based on business needs and ticket volume. • Contribute to a collaborative support environment while also working independently to move issues forward with minimal oversight.
2026-09-09T19:08:41Z

Systems Engineer

Jacksonville, FL
onsite
Permanent / Full Time
80000.00 - 90000.00 USD / Yearly
We are looking for a Systems Engineer to support the reliability and performance of critical cloud-based business applications in Jacksonville, Florida. This role focuses on day-to-day platform operations, incident resolution, and service improvement across production environments. The ideal candidate is comfortable working across infrastructure, application support, and automation while partnering with cross-functional teams to maintain compliance and deliver a strong customer experience. Responsibilities: • Monitor cloud applications and platform components to identify service degradation, abnormal behavior, and data issues before they affect users. • Perform routine operational tasks such as system checks, maintenance activities, patching coordination, and software version updates to keep environments stable. • Investigate production incidents independently, restore service as quickly as possible, and contribute to major incident response efforts when escalations occur. • Document root causes, corrective actions, and follow-up recommendations after incidents to strengthen operational processes and reduce repeat issues. • Partner with security and compliance stakeholders to gather audit support materials, address findings, and help maintain required control standards. • Work with sales and customer support teams to troubleshoot client-facing technical problems through log review, environment analysis, and issue replication. • Create and maintain automation scripts in Shell or Python to simplify recurring support tasks and improve operational efficiency. • Support containerized and middleware-based environments by assisting with Kubernetes operations and resolving common issues involving web, database, cache, and messaging services. • Participate in an on-call rotation and respond to production emergencies in a timely manner to help maintain service availability.
2026-09-09T12:14:09Z

Sr Systems Administrator

Jacksonville, FL
onsite
Temporary / Contract
- USD / Hourly
Our client is looking for a Systems Administrator to support and maintain enterprise infrastructure, Microsoft technologies, and user access management.Responsibilities<ul><li>Administer Windows Server environments</li><li>Manage Active Directory, Group Policy, and user account administration</li><li>Support Microsoft 365 and Azure services</li><li>Monitor system performance and troubleshoot issues</li><li>Assist with server upgrades, patching, and maintenance</li><li>Manage backups and disaster recovery processes</li><li>Support virtualization technologies and storage environments</li></ul>
2026-09-08T17:18:41Z

IT Support

Jacksonville, FL
onsite
Temporary / Contract
- USD / Hourly
We are seeking an IT Support Specialist to provide hands-on technical support to end users in a fast-paced environment. This role is ideal for someone with strong troubleshooting skills, excellent customer service, and experience supporting Microsoft technologies.Responsibilities<ul><li>Provide desktop and laptop support for end users</li><li>Troubleshoot Windows operating systems and Office 365 issues</li><li>Support hardware, software, printers, and mobile devices</li><li>Manage user accounts and permissions within Active Directory</li><li>Install, configure, and deploy workstations and software</li><li>Document issues and resolutions within the ticketing system</li><li>Escalate complex technical issues when necessary</li></ul>
2026-09-08T17:18:41Z

Network Manager

Jacksonville, FL
onsite
Permanent / Full Time
74000.00 - 118000.00 USD / Yearly
We are looking for an experienced Network Manager to lead technical operations and team performance in Jacksonville, Florida. This role blends hands-on engineering oversight with people leadership, cross-functional coordination, and customer-facing communication to ensure projects are delivered on time, within budget, and to required quality standards. The ideal candidate brings strong design knowledge, management experience, and the ability to improve processes across engineering, manufacturing, and support functions. Responsibilities: • Direct engineering and technical activities from initial concept through final delivery, ensuring schedules, budgets, and quality expectations are achieved. • Plan team capacity, assess resource needs, and adjust assignments to support shifting project demands and priorities. • Lead employee performance management by contributing to hiring decisions, conducting evaluations, and addressing development or performance issues when needed. • Partner with program leadership to establish project timelines, cost targets, and measurable execution plans. • Introduce and refine operational processes that strengthen efficiency, consistency, and overall productivity across the department. • Support enhancements to product data workflows, configuration control practices, and formal change review activities. • Collaborate with quality, procurement, manufacturing, and proposal teams to align technical work with broader business and production goals. • Provide regular progress updates to senior leadership and serve as a point of contact for customer communication when required. • Verify that designs satisfy technical requirements, applicable standards, and performance expectations for reliability and safety. • Mentor technicians and mechanics while working closely with production teams on tooling, fabrication methods, assembly improvements, and equipment selection.
2026-08-12T12:18:41Z

Sr. Desktop Engineer

Jacksonville, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for a skilled Sr. Desktop Engineer to join our team in Jacksonville, Florida. In this contract to permanent position, you will play a key role in managing and optimizing enterprise IT environments through advanced desktop engineering solutions. If you have a strong background in client engineering, system configuration, and enterprise-level IT support, this opportunity could be the perfect fit for your expertise. Responsibilities:• Develop, test, and maintain Windows operating system images and application packages for enterprise environments.• Manage and configure Microsoft Intune for device provisioning and policy enforcement.• Administer and maintain Microsoft System Center Configuration Manager, ensuring optimal software deployment and system performance.• Implement and support Active Directory, Group Policy, and Windows Server Update Services to maintain secure and efficient user environments.• Troubleshoot complex IT issues, applying advanced problem-solving skills to resolve technical challenges.• Utilize PowerShell and other scripting tools to automate processes and enhance system functionality.• Ensure proper management of file systems, permissions, and client security measures.• Oversee mobile device management processes, including provisioning and policy management.• Collaborate with cross-functional teams to deploy Office 365 desktop applications and ensure seamless integration.• Perform software asset license management and metering to ensure compliance and cost control.
2026-08-19T15:48:47Z

Software Support Specialist

Yulee, FL
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Software Support Specialist to deliver responsive technical assistance for a SaaS environment and help users get the most value from the platform. This Contract position is based in Yulee, Florida, and is ideal for someone who enjoys solving application issues, guiding customers through configuration questions, and working across teams to improve the support experience. The role blends hands-on troubleshooting with documentation, user enablement, and close coordination with product and engineering partners. Responsibilities: • Provide first- and second-level support for customers using the company’s cloud-based software, addressing functional and technical questions in a timely manner. • Investigate application errors, access concerns, configuration challenges, and performance-related issues to restore normal system use. • Record support activity thoroughly in the case management system, including findings, corrective actions, and repeatable troubleshooting steps. • Route advanced or unresolved problems to the appropriate internal teams while supplying clear diagnostic details to speed resolution. • Replicate customer-reported issues and collect relevant evidence to support deeper analysis and root cause identification. • Manage incoming ticket volume proactively and prioritize work to maintain agreed response and resolution targets. • Help users during onboarding and setup while advising on effective platform usage and configuration best practices. • Validate bug fixes, product updates, and new releases to confirm expected behavior before or after deployment. • Develop and update knowledge articles, user guides, and support documentation to improve self-service resources. • Partner with product and engineering stakeholders to identify recurring trends, recommend improvements, and deliver user training on platform capabilities.
2026-08-31T17:45:53Z

Infrastructure Project Engineer

Jacksonville, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for an Infrastructure Project Engineer to serve as the primary technical leader for a healthcare-focused client environment in Jacksonville, Florida. This contract-to-permanent opportunity combines hands-on engineering, project ownership, and client-facing partnership, with a strong emphasis on reliability, security, and well-documented operations. The person in this role will guide infrastructure improvements, resolve complex technical issues, and help maintain a stable Microsoft-based ecosystem that supports critical business and compliance needs. Responsibilities: • Direct infrastructure initiatives from planning through completion, including platform upgrades, server replacements, cloud-related efforts, and other environment improvements while keeping schedules and records up to date. • Build, configure, monitor, and retire physical and virtual server systems across Windows Server, VMware, and Hyper-V environments. • Administer and enhance Microsoft technologies such as Microsoft 365, Entra ID, Intune, Azure, Exchange, and Active Directory to support secure and efficient operations. • Serve as the senior escalation resource for difficult technical problems involving servers, networking, cloud services, and endpoint connectivity. • Strengthen system security by managing endpoint protection and application control tools, including ThreatLocker or comparable zero-trust solutions. • Perform hands-on network support work involving switches, routing, firewalls, VLANs, DHCP, DNS, and circuit-related troubleshooting. • Produce and maintain clear technical documentation in knowledge management platforms and share expertise with other engineers through active collaboration. • Meet service expectations by tracking work accurately in ticketing and project systems, documenting activity in real time, and supporting defined SLA commitments.
2026-08-19T15:33:46Z

Web Developer

Jacksonville, FL
onsite
Permanent / Full Time
90000.00 - 110000.00 USD / Yearly
We are looking for a Web Developer to take ownership of our Shopify environment and help deliver a dependable, high-performing online shopping experience in Jacksonville, Florida. This position centers on backend-focused Shopify development, platform connectivity, and scalable feature delivery while also supporting updates within established design standards. You will collaborate closely with marketing and IT teams to strengthen site functionality, improve performance, and serve as the go-to internal resource for the eCommerce platform. Responsibilities: • Lead day-to-day development and support for the Shopify storefront, ensuring stable functionality, strong performance, and a smooth customer journey. • Enhance and maintain custom applications and existing code to support business needs and long-term platform scalability. • Manage and refine the connection between Shopify and NetSuite through Celigo, addressing reliability and data accuracy across systems. • Investigate and resolve technical issues affecting orders, inventory synchronization, customer records, and other integrated processes. • Design and implement new site capabilities, backend logic, and functional improvements based on operational and customer experience goals. • Partner with marketing stakeholders to launch campaign pages, promotional updates, and tracking-related enhancements within the site. • Optimize site speed, technical efficiency, and conversion-related functionality to improve overall eCommerce performance. • Work across marketing and IT teams to deliver practical solutions and gradually transition platform knowledge from external consultants to internal ownership.
2026-08-14T14:13:42Z