<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and supporting enterprise IT systems across hardware, software, and network environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 desktop and technical support for Windows and macOS environments</li><li>Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, mobile devices)</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform device imaging, configuration, deployment, and lifecycle management</li><li>Manage user accounts and permissions in Active Directory and Azure AD</li><li>Support VPN connectivity, network access, and basic troubleshooting</li><li>Respond to and resolve tickets using ITSM tools (ServiceNow, Jira, Zendesk, etc.)</li><li>Escalate complex issues to systems, network, or security teams as needed</li><li>Document solutions, procedures, and troubleshooting steps</li><li>Assist with onboarding/offboarding of employees and equipment setup</li></ul><p><br></p>
<p>We are seeking a skilled <strong>Application Support Engineer</strong> with hands-on experience in <strong>Salesforce</strong>, <strong>Oracle</strong>, or similar enterprise application environments. This role focuses on supporting, troubleshooting, and optimizing the applications that power our organization. You will work closely with end users, technical teams, and vendors to resolve issues, ensure system stability, and maintain seamless application functionality across business units.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2/Tier 3 support for enterprise applications, including Salesforce, Oracle Cloud, SIS platforms, or third-party integrated systems</li><li>Diagnose and resolve application issues involving configuration, workflows, permissions, integrations, and system performance</li><li>Collaborate with cross-functional teams to support and enhance system functionality</li><li>Monitor and maintain data integrity, perform routine audits, and participate in cleanup initiatives</li><li>Work with APIs, middleware tools, or integration platforms to troubleshoot system-to-system communication</li><li>Assist with application upgrades, patching cycles, and regression testing</li><li>Support the creation, modification, and maintenance of automations, workflows, and forms in Salesforce, Oracle, or related systems</li><li>Document support processes, troubleshooting steps, known issues, and application configurations</li><li>Communicate updates, issues, and timelines to stakeholders in a clear and professional manner</li><li>Participate in ongoing improvements to application performance, user experience, and reliability</li></ul><p><br></p>
<p>We are seeking a <strong>Low Voltage Technician</strong> to install, maintain, and troubleshoot low voltage systems including structured cabling, security, and communication infrastructure. This role is ideal for a hands-on technician who takes pride in clean installs, strong documentation, and delivering reliable systems for customers.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Install, terminate, test, and label <strong>low voltage cabling</strong> (Cat5e, Cat6, fiber)</li><li>Install and support <strong>access control, CCTV, alarm, and AV systems</strong></li><li>Perform cable pathways (J-hooks, conduit, raceway) and rack builds</li><li>Troubleshoot connectivity issues using cable testers and diagnostic tools</li><li>Read and interpret blueprints, schematics, and floor plans</li><li>Maintain accurate documentation of installations and service work</li><li>Coordinate with project managers, electricians, and end users on-site</li><li>Follow safety standards, building codes, and best practices</li></ul><p><br></p>
<p>Are you the person everyone calls when something needs to be fixed <em>right now</em>? Do you love being hands-on with hardware, tackling technical challenges, and keeping IT operations running smoothly? If so, you’ll love this Smart Hands opportunity.</p><p>We’re hiring a <strong>Smart Hands IT Support Technician</strong> to support day-to-day operations across networking, hardware deployment, troubleshooting, and onsite technical support for a major enterprise environment. This role is perfect for someone with strong foundational IT skills, excellent communication, and a passion for solving problems in real time.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>As the go-to onsite technical resource, you will:</p><ul><li>Provide hands-on support for servers, network devices, desktops, and peripherals</li><li>Rack, stack, and cable equipment in data rooms or IDF/MDF locations</li><li>Troubleshoot hardware issues, perform swaps, and execute break/fix tasks</li><li>Assist with network troubleshooting, patching, and physical connectivity</li><li>Support device imaging, deployments, and workstation setup</li><li>Work with remote engineering teams to be their “hands and eyes” onsite</li><li>Handle equipment moves, installations, and site-level tech changes</li><li>Document work, complete tickets, and follow standard operating procedures</li><li>Maintain professional communication with end users and vendors</li></ul><p><br></p>
<p>We’re seeking a <strong>Software Engineer</strong> with strong <strong>C# and .NET</strong> experience and exposure to <strong>full-stack development</strong> to help build, enhance, and support modern business applications. This role is ideal for someone who enjoys working across the stack—back-end services, APIs, and front-end interfaces—while collaborating closely with product, QA, and business stakeholders.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, develop, and maintain applications using <strong>C# and .NET (.NET Core / .NET 6+)</strong></li><li>Build and support <strong>RESTful APIs</strong> and backend services</li><li>Contribute to <strong>full-stack development</strong>, including front-end features and UI enhancements</li><li>Work with relational databases using <strong>SQL Server</strong> (queries, schema design, performance tuning)</li><li>Collaborate with cross-functional teams to translate requirements into technical solutions</li><li>Debug, troubleshoot, and resolve application issues across environments</li><li>Participate in code reviews and contribute to engineering best practices</li><li>Support CI/CD pipelines and application deployments</li></ul><p><br></p>
We are looking for a highly organized and motivated Administrative Assistant to join our team in St Augustine, Florida. In this Contract to permanent role, you will play a vital part in ensuring the efficiency of daily operations by managing client files, coordinating communications, and supporting various administrative tasks. This position offers the opportunity to contribute to a growing team dedicated to delivering excellent service and results.<br><br>Responsibilities:<br>• Organize and maintain client files, tax records, and related documentation to ensure easy access and accuracy.<br>• Prepare and submit property tax appeal documents to the appropriate agencies in a timely manner.<br>• Monitor deadlines, track appeal statuses, and update internal databases and county systems.<br>• Draft detailed correspondence, forms, and reports to assist consultants in their work.<br>• Schedule and coordinate meetings, hearings, and appointments with clients and county officials.<br>• Handle sensitive client information with discretion and maintain confidentiality at all times.<br>• Provide support during high-volume tax appeal periods, including performing data entry and scanning documents.<br>• Assist in managing billing processes, invoicing, and tracking payments.<br>• Perform general administrative duties as needed to support office operations.
We are looking for an experienced Systems Engineer to join our team in Jacksonville, Florida. This role requires a skilled individual with attention to detail to analyze customer needs, design system solutions, and ensure seamless integration. You will play a key part in driving technical excellence and delivering high-quality outcomes for our clients.<br><br>Responsibilities:<br>• Generate requirements traceability matrices based on customer specifications, statements of work, or other documentation.<br>• Design system architecture solutions by leveraging a broad understanding of hardware and software capabilities.<br>• Provide project updates and address engineering issues during Systems Engineering Technical Review events and In-Progress Reviews.<br>• Conduct both early-stage testing on pre-release products and on-site testing at customer locations.<br>• Oversee the installation and testing processes at customer sites, providing regular status reports.<br>• Collaborate with the marketing team to develop accurate and detailed technical proposals and responses to Requests for Information (RFIs).<br>• Estimate the level of effort required for training device development based on customer needs.<br>• Ensure the proper handling and safekeeping of government-furnished equipment and materials.<br>• Perform additional tasks as required to support project and organizational goals.
We are looking for an experienced Office Manager to join our team in Jacksonville, Florida. This contract-to-permanent position requires a highly organized and detail-oriented individual who can handle administrative tasks, manage vendor payments, and oversee office operations efficiently. The ideal candidate will excel at communication, project coordination, and maintaining a smooth workflow in a dynamic environment.<br><br>Responsibilities:<br>• Oversee daily office operations, ensuring all administrative tasks are completed efficiently and accurately.<br>• Manage accounts payable processes, including vendor payments and maintaining accurate financial records.<br>• Coordinate ordering and replenishment of office supplies to ensure a well-stocked and functional workspace.<br>• Serve as the primary receptionist, handling incoming calls, greeting visitors, and managing correspondence.<br>• Support project management activities by organizing schedules, tracking progress, and ensuring effective communication among team members.<br>• Perform data entry tasks to maintain accurate and up-to-date records.<br>• Build and maintain positive relationships with vendors, clients, and team members to foster collaboration and trust.<br>• Monitor and manage office budgets, ensuring cost-effective solutions for operational needs.<br>• Ensure compliance with LEED accounts payable standards and other relevant policies.<br>• Identify opportunities for improving office processes and implement solutions to enhance efficiency.
