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10 results for Customer Service Manager in Jacksonville, FL

Desktop Support Engineer

Jacksonville, FL
onsite
Temporary / Contract
- USD / Hourly
OverviewProvide hands-on support for end users in a Windows-based environment.Responsibilities<ul><li>Troubleshoot hardware/software issues</li><li>Support Active Directory, O365, and endpoint devices</li><li>Install, configure, and maintain desktops/laptops</li><li>Escalate complex issues as needed</li></ul>
2026-05-05T11:44:01Z

Application Support Specialist

St, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices. Responsibilities:• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.• Track system behavior and performance trends, responding proactively to disruptions before they affect users.• Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.• Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.• Create user-facing guidance and provide practical training to help end users navigate applications more effectively.• Administer access controls by supporting user account setup, permissions management, and data protection practices.• Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.• Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.• Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.
2026-04-27T13:04:45Z

Certified Azure Virtual Desktop Senior Engineer

Jacksonville, FL
onsite
Permanent / Full Time
- USD / Yearly
The Senior Azure Virtual Desktop (AVD) Engineer is a key technical expert within IT Operations, responsible for designing, deploying, and supporting Azure Virtual Desktop and associated cloud infrastructure services. This senior role calls for deep technical skills, strong operational processes, and a focus on effective customer engagement to support a wide range of users including clinicians, analysts, executives, and technical staff.Working as part of the IT operations team, the Senior AVD Engineer collaborates with application owners, physicians, business leaders, and executives to ensure the delivery of reliable, scalable, and secure virtual desktop and remote application solutions across the organization.Based on general knowledge.
2026-05-04T14:08:41Z

Network Manager

Jacksonville, FL
onsite
Permanent / Full Time
74000.00 - 118000.00 USD / Yearly
We are looking for an experienced Network Manager to lead technical operations and team performance in Jacksonville, Florida. This role blends hands-on engineering oversight with people leadership, cross-functional coordination, and customer-facing communication to ensure projects are delivered on time, within budget, and to required quality standards. The ideal candidate brings strong design knowledge, management experience, and the ability to improve processes across engineering, manufacturing, and support functions. Responsibilities: • Direct engineering and technical activities from initial concept through final delivery, ensuring schedules, budgets, and quality expectations are achieved. • Plan team capacity, assess resource needs, and adjust assignments to support shifting project demands and priorities. • Lead employee performance management by contributing to hiring decisions, conducting evaluations, and addressing development or performance issues when needed. • Partner with program leadership to establish project timelines, cost targets, and measurable execution plans. • Introduce and refine operational processes that strengthen efficiency, consistency, and overall productivity across the department. • Support enhancements to product data workflows, configuration control practices, and formal change review activities. • Collaborate with quality, procurement, manufacturing, and proposal teams to align technical work with broader business and production goals. • Provide regular progress updates to senior leadership and serve as a point of contact for customer communication when required. • Verify that designs satisfy technical requirements, applicable standards, and performance expectations for reliability and safety. • Mentor technicians and mechanics while working closely with production teams on tooling, fabrication methods, assembly improvements, and equipment selection.
2026-04-22T15:13:51Z

Director of Marketing

Chicago, FL
remote
Permanent / Full Time
140000.00 - 150000.00 USD / Yearly
We are looking for a strategic marketing leader to guide a portfolio of luxury outdoor furniture brands and elevate their presence across consumer and trade audiences. This role partners closely with senior leadership to shape integrated marketing efforts that strengthen brand identity, support commercial goals, and expand market reach. The ideal candidate brings strong experience in multi-brand marketing, team leadership, and performance-driven planning within a premium or design-focused environment. Responsibilities:• Create and lead comprehensive marketing strategies for six distinct brands, ensuring each approach reflects its unique market position while supporting broader business objectives.• Translate sales priorities, product introductions, and channel needs into annual and long-term marketing roadmaps that drive sustainable growth.• Direct the development of campaigns across digital platforms, print materials, live experiences, and industry events to deliver consistent and compelling brand visibility.• Identify opportunities for collaboration across the brand portfolio to increase efficiency, extend audience reach, and strengthen overall market impact.• Oversee the marketing calendar and coordinate execution timelines so initiatives are delivered accurately and on schedule.• Work closely with sales leadership to support trade-focused programs, showroom experiences, and event initiatives that deepen customer engagement.• Use performance data and customer insights to improve acquisition strategies, strengthen retention efforts, and increase long-term customer value.• Report on key marketing metrics to executive stakeholders, translating results into clear recommendations and actionable next steps.• Guide the creation of brand materials such as catalogs, lookbooks, campaign assets, and sales enablement tools while maintaining a luxury standard.• Lead, coach, and develop the marketing team while managing budgets with a focus on efficiency, return on investment, and measurable business results
2026-05-11T21:33:41Z

Desktop Support Technician

Jacksonville, FL
onsite
Temporary / Contract
19.79 - 22.91 USD / Hourly
We are looking for a Desktop Support Technician to deliver on-site technical assistance for employees in Jacksonville, Florida. This Contract position is suited for someone who enjoys solving end-user issues, preparing hardware for deployment, and supporting Windows-based environments in a busy workplace. The role combines hands-on device setup, troubleshooting, and customer-focused service to help keep daily operations running smoothly. Responsibilities: • Prepare, configure, and roll out desktop and laptop equipment, including replacing components and completing hardware upgrades as needed. • Image and refresh computers using approved deployment methods while ensuring each device is set up according to established standards. • Install, support, and maintain Windows 11 systems so that machines remain secure, stable, and ready for business use. • Diagnose and resolve technical problems involving computers, printers, monitors, mobile devices, and other user-facing peripherals. • Assist employees with operating system issues, application problems, connectivity concerns, and general workstation configuration requests. • Record support activity thoroughly in the ticketing system, including issue details, troubleshooting steps, resolutions, and asset tracking information. • Support employee onboarding and offboarding by setting up workstations, validating access, and confirming equipment readiness. • Follow defined IT procedures, security requirements, and escalation paths when handling incidents and service requests.
2026-05-08T17:43:45Z

Infrastructure Project Engineer

Jacksonville, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for an Infrastructure Project Engineer to serve as the primary technical leader for a healthcare-focused client environment in Jacksonville, Florida. This contract-to-permanent opportunity combines hands-on engineering, project ownership, and client-facing partnership, with a strong emphasis on reliability, security, and well-documented operations. The person in this role will guide infrastructure improvements, resolve complex technical issues, and help maintain a stable Microsoft-based ecosystem that supports critical business and compliance needs. Responsibilities: • Direct infrastructure initiatives from planning through completion, including platform upgrades, server replacements, cloud-related efforts, and other environment improvements while keeping schedules and records up to date. • Build, configure, monitor, and retire physical and virtual server systems across Windows Server, VMware, and Hyper-V environments. • Administer and enhance Microsoft technologies such as Microsoft 365, Entra ID, Intune, Azure, Exchange, and Active Directory to support secure and efficient operations. • Serve as the senior escalation resource for difficult technical problems involving servers, networking, cloud services, and endpoint connectivity. • Strengthen system security by managing endpoint protection and application control tools, including ThreatLocker or comparable zero-trust solutions. • Perform hands-on network support work involving switches, routing, firewalls, VLANs, DHCP, DNS, and circuit-related troubleshooting. • Produce and maintain clear technical documentation in knowledge management platforms and share expertise with other engineers through active collaboration. • Meet service expectations by tracking work accurately in ticketing and project systems, documenting activity in real time, and supporting defined SLA commitments.
2026-05-05T16:38:44Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
- USD / Hourly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns.• Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments.• Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed.• Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented.• Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs.• Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency.• Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience.
2026-04-20T11:48:44Z

Help Desk/Desktop Technician

Gainesville, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives. Responsibilities:• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.
2026-04-20T11:48:44Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
- USD / Hourly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.• Provide operational support for backup and recovery processes, including work with Veeam-based solutions when used by clients.• Serve as a higher-level resource for Tier 1 support staff by guiding troubleshooting efforts and helping identify root causes for recurring problems.• Manage support requests through a ticketing platform such as ConnectWise, maintaining accurate notes, status updates, and timely resolution of assigned work.• Deliver technical assistance across multiple customer environments, adjusting quickly to different configurations, priorities, and support expectations.• Create and update technical documentation, knowledge articles, and process guides to improve consistency and efficiency within the support team.• Contribute to project-based work such as upgrades, migrations, and new client environment setup as needed.• Communicate clearly with end users and stakeholders to provide progress updates, explain solutions, and maintain a positive support experience.
2026-04-20T11:48:44Z