<p>We are offering an opportunity for a Software Engineer at our location in Jacksonville, Florida. In this role, you will be tasked with developing, testing, and deploying software solutions using a modern technology stack. You will work closely with product owners, designers, and other engineers in an Agile environment to deliver excellent user experiences. </p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Contribute to the creation and maintenance of software applications utilizing .NET Core, C#, and Angular JS.</p><p>• Develop and implement RESTful APIs to ensure seamless integration between various systems.</p><p>• Participate actively in designing and implementing microservices architecture.</p><p>• Write efficient SQL queries and manage SQL Server databases.</p><p>• Engage in all stages of the software development lifecycle, including gathering requirements, designing, coding, testing, and deploying.</p><p>• Write unit and integration tests, and contribute to automated testing initiatives.</p><p>• Utilize Git for version control and collaborate effectively with the team through code reviews.</p><p>• Apply Docker and containerization technologies for application deployment and management.</p><p>• Participate in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.</p><p>• Troubleshoot software defects and production issues.</p><p>• Stay abreast of the latest technology trends and best practices.</p><p>• Contribute to technical documentation and knowledge sharing within the team.</p><p>• Collaborate effectively with cross-functional teams including product, design, and QA.</p>
<p>We are offering an employment opportunity for a Systems Analyst, located in Jacksonville, Florida. As a Systems Analyst, you will play a crucial role in gathering information from various sources, analyzing this data to make informed decisions. You will also be responsible for maintaining and troubleshooting our PeopleSoft application, collaborating closely with our team and business function users. </p><p><br></p><p>Responsibilities</p><p>• Gather and analyze information from multiple sources to aid decision-making processes</p><p>• Utilize standard IS methodologies in designing solutions for business needs within a defined scope</p><p>• Provide production support for PeopleSoft customers, involving maintenance and development of application modules and interfaces</p><p>• Enhance, fix, and customize our PeopleSoft application using PeopleTools and other development tools</p><p>• Work directly with end users to understand requirements, designing technical solutions that align with business needs and application architecture</p><p>• Collaborate closely with management or senior analysts to ensure alignment with departmental practices</p><p>• Maintain strong written and oral communication skills and utilize them in working with business functional users to comprehend business requirements for system development and modifications</p><p>• Perform report development for end users</p><p>• Maintain a focus on performance tuning and integration tools, utilization of application engine, SQR, component interface, application design and PeopleCode tools.</p>
<p>As a Help Desk Technician, you will offer day-to-day technical support to end-users in a fast-paced IT environment. Your role includes diagnosing, resolving, and documenting hardware, software, and network-related issues, ensuring users experience minimal downtime. You will also play a vital role in managing and troubleshooting Active Directory (AD) and Group Policy (GP) configurations.</p>
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
<p>Cloud Network Security Engineer</p><p><br></p><p><strong>About the Role:</strong></p><p>We are seeking a highly skilled Cloud Network Security Engineer to join our dynamic team. The ideal candidate will have a strong background in cloud security, network engineering, and compliance frameworks, with a focus on Linux, PowerShell, and PCI compliance. This role will involve designing, implementing, and maintaining robust security measures to protect our cloud infrastructure and data.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Design, implement, and manage cloud network security solutions, including firewalls, intrusion detection/prevention systems (IDS/IPS), and virtual private networks (VPNs).</li><li>Configure and maintain network security devices and software.</li><li>Monitor network traffic for security threats and anomalies.</li><li>Respond to security incidents and conduct incident investigations.</li><li>Develop and maintain security policies, procedures, and standards.</li><li>Ensure compliance with industry regulations, such as PCI DSS.</li><li>Collaborate with development, operations, and other teams to identify and mitigate security risks.</li><li>Stay up-to-date with emerging security threats and technologies.</li></ul><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor's degree in computer science, information technology, or a related field.</li><li>3+ years of experience in network security engineering. </li><li>Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their security features.</li><li>Expertise in Linux operating systems and command-line interfaces.</li><li>Proficiency in PowerShell scripting.</li><li>Understanding of network protocols (TCP/IP, HTTP, DNS, etc.).</li><li>Experience with security tools and technologies (e.g., firewalls, IDS/IPS, VPNs, SIEM).</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Certifications such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), or Certified Ethical Hacker (CEH). </li><li>Experience with PCI and SOC II compliance and security standards.</li><li>Knowledge of container technologies (e.g., Docker, Kubernetes).</li><li>Experience with automation and orchestration tools (e.g., Ansible, Terraform).</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p> We are looking for a <strong>Sr. BI Developer</strong> to join our data and analytics team. This role is perfect for someone who is passionate about turning data into actionable insights, building scalable BI solutions, and leveraging modern tools like <strong>Power BI, Python, and Microsoft Fabric</strong> to drive decision-making across the organization. You will partner with business stakeholders, data engineers, and analysts to design, develop, and optimize enterprise reporting and analytics solutions.</p><p><strong>What You’ll Do:</strong></p><ul><li>Design and develop advanced <strong>Power BI dashboards and reports</strong> that provide meaningful insights and support strategic initiatives.</li><li>Use <strong>Python</strong> for data wrangling, automation, and advanced analytics.</li><li>Work with <strong>Microsoft Fabric</strong> to design and optimize scalable data models and pipelines.</li><li>Collaborate with business users to gather requirements, translate them into technical solutions, and deliver high-quality BI products.</li><li>Implement and maintain best practices for BI development, data visualization, and performance tuning.</li><li>Ensure data accuracy, consistency, and security across reporting platforms.</li><li>Mentor junior developers and contribute to BI standards and governance frameworks.</li></ul><p><br></p>
We are looking for an experienced Controller to oversee all aspects of our finance and accounting operations in Jacksonville, Florida. This role will serve as a strategic partner to the executive management team, providing financial insights and driving the company’s continued growth. The ideal candidate is passionate about finance, thrives in scaling private companies, and excels in managing complex financial systems.<br><br>Responsibilities:<br>• Develop and enforce comprehensive financial policies, systems, and controls in alignment with applicable regulations.<br>• Provide strategic leadership for financial operations, including accounting, budgeting, forecasting, cash flow management, and compliance.<br>• Oversee all accounting functions, ensuring accurate financial analysis and reporting.<br>• Present financial findings and actionable recommendations to executive management.<br>• Manage company audits, ensuring timely and high-quality results.<br>• Supervise month-end close processes and preparation of financial statements.<br>• Coordinate intercompany accounting operations and ensure accuracy.<br>• Utilize advanced Excel functions, such as pivot tables and v-lookups, to analyze financial data.<br>• Leverage expertise in QuickBooks Enterprise to streamline financial processes.<br>• Monitor and optimize cash flow and treasury operations.
<p>We are seeking a highly motivated and analytical Business Intelligence (BI) Analyst to join our team. In this role, you will be responsible for transforming raw data into actionable insights that drive strategic business decisions. You will work closely with cross-functional teams to understand their data needs, develop and maintain BI tools and reports, and communicate findings to key stakeholders. The ideal candidate is passionate about data, possesses strong analytical and problem-solving skills, and has a proven ability to translate complex information into clear and concise recommendations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Collect, analyze, and interpret complex data sets from various sources to identify trends, patterns, and insights.</li><li>Develop and maintain BI tools, dashboards, and reports that visualize data and track key performance indicators (KPIs).</li><li>Collaborate with stakeholders across different departments to understand their data requirements and deliver solutions that meet their needs.</li><li>Perform data validation and quality assurance to ensure the accuracy and reliability of information.</li><li>Identify opportunities for process improvements and data-driven decision-making.</li><li>Present findings and recommendations to management and other stakeholders in a clear and compelling manner.</li><li>Stay up-to-date with the latest BI trends and technologies.</li><li>Document BI processes, procedures, and data flows.</li></ul><p><br></p>
<p>We are seeking a<strong> C++ Developer</strong> with experience in developing applications using <strong>Visual Studio</strong> and working with <strong>APIs</strong>. The ideal candidate should demonstrate a passion for coding, a commitment to quality, and the ability to learn quickly in a fast-paced environment.</p>
<p>We are seeking a motivated <strong>IT Support Specialist</strong> to join our team and provide hands-on technical support to end-users. The ideal candidate will have strong experience with Windows environments, Active Directory, PC builds, and ticketing systems. This role requires a proactive problem-solver who can balance technical expertise with excellent customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first- and second-level support for end-users in a Windows environment.</li><li>Manage <strong>Active Directory</strong>, including user account setup, password resets, and group policy updates.</li><li>Perform <strong>PC builds, imaging, and deployment</strong> of new hardware.</li><li>Troubleshoot hardware, software, and network-related issues in a timely manner.</li><li>Log, track, and resolve issues using a <strong>ticketing system</strong> (Avanti experience a plus).</li><li>Document troubleshooting steps, processes, and solutions for knowledge-sharing.</li><li>Collaborate with team members to escalate complex issues and ensure resolutions.</li><li>Support IT projects, upgrades, and rollouts as needed.</li></ul><p><br></p>
<p>Design, implement, and maintain enterprise networks to ensure optimal performance, scalability, and security. Collaborate with cross-functional teams to resolve network-related issues and support business operations.</p>
<p>We are looking for an experienced Project Manager to oversee and enhance digital product strategies while ensuring optimal member experience. This role requires a proactive leader capable of driving innovation and collaborating with internal teams to deliver impactful solutions. The position is based in Jacksonville, Florida, and offers the opportunity to contribute to the growth and success of digital services.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategies to monitor and evaluate the performance of digital products using data analysis and reporting tools.</p><p>• Collaborate with credit union management and marketing teams to increase member engagement with digital services by creating educational resources.</p><p>• Supervise and mentor the Digital Support Specialist, providing leadership, training, and detailed guidance.</p><p>• Stay informed about evolving digital and e-service trends to identify innovative delivery channels that enhance member adoption and retention.</p><p>• Coordinate the planning and execution of new system and technology initiatives to ensure seamless integration.</p><p>• Oversee digital channels to maintain service reliability and improve user experience.</p><p>• Work with cross-functional teams to ensure new digital features align with organizational goals and member expectations.</p><p>• Conduct research to identify opportunities for product and process enhancements, and define project scopes.</p><p>• Assist in preparing the annual department budget and managing capital expenditures.</p><p>• Ensure compliance with organizational policies, including adherence to the Bank Secrecy Act and Customer Identification Program.</p>
<p>We’re seeking an <strong>IT Project Manager</strong> to lead and deliver technology initiatives that drive impact across our organization. This is a dynamic role for a problem-solver who thrives at the intersection of technology, business, and people. If you enjoy turning complex challenges into successful outcomes, we want to hear from you!</p><p>What You’ll Do</p><ul><li>Lead the planning, execution, and delivery of IT projects—ensuring they meet scope, timeline, and budget.</li><li>Collaborate with stakeholders across business and technical teams to define requirements and align expectations.</li><li>Manage cross-functional teams, vendors, and third-party partners to achieve project goals.</li><li>Develop detailed project plans, risk assessments, and mitigation strategies.</li><li>Ensure compliance with IT standards, security policies, and best practices.</li><li>Provide clear communication and status updates to executives and stakeholders.</li></ul><p><br></p>
<p>We’re seeking a <strong>Controller</strong> to lead our accounting operations, drive process improvements, and provide strategic financial insights. This key leadership role partners with executives to ensure accurate reporting, strong internal controls, and efficient financial processes.</p><p>If you’re a results-driven leader ready to elevate accounting operations and influence business strategy, we’d love to connect!</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Lead and mentor the accounting team (AP, AR, payroll, GL)</li><li>Oversee monthly, quarterly, and annual financial reporting in compliance with GAAP</li><li>Manage internal controls, tax filings, audits, and regulatory compliance</li><li>Collaborate with leadership on budgeting, forecasting, and strategic planning</li><li>Optimize accounting systems and support ERP upgrades or implementations</li></ul><p><br></p>
The Office Administrator is responsible for ensuring the efficient day-to-day operations <br>of the office. This role supports management, staff, and clients by performing administrative tasks, <br>coordinating office activities and maintaining effective communication across the organization. <br>Responsibility Details:<br>The following is a list of the main responsibilities of which most are completed daily and / or required to perform a subsequent function. Additional duties / responsibilities may be communicated and approved by the General Manager as required to support other team members.<br>• Shipping and receiving of all packages.<br>• Shipping invoice processing.<br>• Log test samples upon receipt with proper labeling.<br>• Maintain sample inventory and ensure proper storage and handling conditions are met.<br>• Serve as the primary point of contact for office operations and administrative support for visitors, <br>vendors, and customers.<br>• Answer and direct phone calls, emails, and other correspondence.<br>• Maintain and organize office records, files, and documentation (electronic and physical).<br>• Manage all visitors and maintain the visitor process (Logs, badges, etc.)<br>• Support coordination, scheduling, meetings, and appointments, including preparing agendas and <br>meeting materials of internal meetings and clients’ visits, as needed.<br>• Coordinate catering services and room setup for internal meetings, training, and client visits.<br>• Perform mail handling and distribution duties.<br>• Manage office supplies inventory and place orders as needed.<br>• Assist with onboarding of new employees, including preparing workspaces, providing welcome <br>materials and office supplies, coordinating building access, and scheduling orientation sessions as <br>needed.<br>• Process invoices, expense reports, and basic bookkeeping tasks as assigned.<br>• Ensure the office environment is clean, safe, and well-maintained.<br>• Assist with data entry, filing, scanning, and document management as required.<br>• Handle sensitive information with confidentiality and professionalism.<br>• Perform other administrative duties as required to support business operations
<p>We’re looking for a hands-on, versatile <strong>Network & Systems Administrator</strong> with strong virtualization and networking experience to join our growing team. This role is ideal for a well-rounded IT professional eager to work across a broad range of technologies in a dynamic environment.</p><p><br></p><p>You'll be responsible for designing, building, and maintaining core infrastructure — with a particular focus on <strong>VMware virtualization</strong>, <strong>networking fundamentals</strong>, and <strong>enterprise storage systems</strong>. If you're comfortable spinning up virtual servers from the ground up, assigning vCPUs and virtual networks, managing firewalls, and ensuring storage performance and availability — we want to talk to you.</p><p>W</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Set up, configure, and manage virtualized server environments (VMware).</li><li>Build and maintain virtual and physical servers, assigning virtual CPUs and configuring virtual networking.</li><li>Install, configure, and support firewalls, routers, switches, and VPNs.</li><li>Troubleshoot and manage LAN/WAN/SD-WAN infrastructure and IP addressing/subnetting.</li><li>Provide Tier 3 technical support and system troubleshooting across hardware, applications, and office equipment.</li><li>Administer and maintain SAN, NAS, and DAS storage systems.</li><li>Manage and support authentication systems like Active Directory, Okta, and RADIUS.</li><li>Monitor and maintain security systems including firewalls, antivirus, and intrusion detection.</li><li>Oversee system backups, disaster recovery, and business continuity processes.</li><li>Ensure infrastructure compliance with HIPAA, PCI, and internal security standards.</li><li>Support and manage Microsoft 365, Azure AD, and Entra environments.</li><li>Collaborate with vendors for technology procurement and implementation.</li><li>Stay current with emerging technologies, vulnerabilities, and best practices.</li></ul>
<p>Are you a talented Database Developer passionate about transforming data into actionable insights? We're seeking a <strong>skilled and experienced Database Developer</strong> to join our team in Jacksonville, Florida. This is a <strong>contract-to-permanent opportunity</strong> for someone who thrives on designing robust database solutions, optimizing data flow, and building powerful reporting tools.</p><p>In this role, you'll be instrumental in shaping our data infrastructure and delivering critical business intelligence. We're looking for a professional with a strong command of <strong>SQL Server</strong> and a proven track record in <strong>business intelligence (BI)</strong>.</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li><strong>Architect & Optimize:</strong> Design, develop, and maintain high-performance database systems using <strong>Microsoft SQL Server</strong>.</li><li><strong>Query & Develop:</strong> Write and optimize complex SQL queries and stored procedures to support diverse data needs.</li><li><strong>Visualize & Report:</strong> Create impactful and dynamic dashboards and reports with <strong>Power BI</strong>, turning raw data into clear, actionable insights.</li><li><strong>Integrate & Transform:</strong> Implement and manage efficient <strong>ETL processes</strong> to ensure seamless data transformation and integration from various sources.</li><li><strong>Warehouse & Streamline:</strong> Design and build data warehouses and data marts that optimize data storage and retrieval for analytical purposes.</li><li><strong>Unify Data:</strong> Integrate disparate datasets into cohesive, unified databases, enabling real-time data access and analysis.</li><li><strong>Ensure Data Quality:</strong> Proactively clean and maintain databases, ensuring data accuracy and integrity by identifying and resolving inconsistencies, irrelevant entries, and missing values.</li><li><strong>Drive Efficiency:</strong> Utilize advanced database features like triggers and efficient table querying to maximize operational performance.</li><li><strong>Generate Insights:</strong> Produce comprehensive statistical reports that reveal key data trends and provide valuable insights to stakeholders across the organization.</li></ul><p><br></p>
<p>We’re seeking a Backend Developer to support a growing construction company in managing and maintaining the software applications that connect their sales, construction, and finance operations. This role will focus on developing and refining integrations between internal applications and enterprise systems.</p>
We are looking for a skilled Systems Administrator to join our team on a long-term contract basis in Jacksonville, Florida. In this role, you will manage and maintain system operations, ensuring high performance and reliability across various platforms. This is an excellent opportunity to work with cutting-edge technologies while supporting critical organizational functions.<br><br>Responsibilities:<br>• Manage and maintain cloud infrastructure, ensuring optimal performance and scalability.<br>• Administer and troubleshoot Active Directory to support user access and security requirements.<br>• Oversee the configuration and maintenance of Microsoft Office 365 applications.<br>• Provide support for phone systems, resolving any technical issues in a timely manner.<br>• Ensure the smooth operation of Windows 11 environments, including updates and patches.<br>• Monitor and manage Amazon Web Services (AWS) resources to support business needs.<br>• Collaborate with other IT professionals to implement system improvements and upgrades.<br>• Create and maintain comprehensive documentation for systems and processes.<br>• Perform regular system health checks and monitor for potential issues.<br>• Respond to and resolve technical support tickets with efficiency and professionalism.
<p>Are you a detail-oriented accounting professional with a passion for real estate and a knack for cash-based accounting? Our client, a dynamic and growing company in the commercial real estate industry, is seeking a Staff Accountant to join their team in beautiful Jacksonville Beach, FL. This is a 100% on-site role offering a collaborative environment, growth potential, and excellent benefits.</p><p><br></p><p><strong>Why You’ll Love This Role</strong></p><ul><li>Be part of a thriving real estate company with a strong portfolio and exciting projects.</li><li>Work in a fast-paced, multi-entity environment where your contributions truly matter.</li><li>Enjoy a beachside office location and a team that values precision, integrity, and innovation.</li></ul><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage Accounts Payable, Accounts Receivable, and Billing processes.</li><li>Prepare and post journal entries and reconcile bank accounts, credit cards, and other GL accounts.</li><li>Oversee cash flow and ensure accuracy in cash-based accounting practices.</li><li>Lead month-end and year-end close processes.</li><li>Create and maintain financial statements with precision and timeliness.</li><li>Collaborate across departments to ensure financial accuracy and compliance.</li></ul><p><br></p>
<p>We are looking for a motivated and detail-oriented individual to join our team as a Social Media Specialist in Neptune Beach, Florida. This part-time position is contract-to-hire. This position offers an excellent opportunity to showcase your skills in administrative tasks and social media management while contributing to the success of our organization. If you are adaptable and eager to take on diverse responsibilities, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Perform a variety of administrative tasks, including organizing files, scheduling appointments, and managing correspondence.</p><p>• Utilize conditional formatting and other tools to create and maintain organized spreadsheets.</p><p>• Support corporate social media initiatives by developing engaging content and monitoring online channels.</p><p>• Plan and execute social media campaigns to enhance brand visibility and engagement.</p><p>• Analyze social media trends and provide strategic recommendations to optimize online presence.</p><p>• Design graphics and visuals for social media posts to maintain a cohesive brand image.</p><p>• Manage multiple social media accounts, ensuring timely updates and interaction with followers.</p><p>• Collaborate with team members to align social media strategies with overall marketing goals.</p><p>• Monitor the performance of social media tools and adjust strategies to improve effectiveness.</p><p>• Stay up-to-date on emerging social media platforms and tools to maintain a competitive edge.</p>
<p>We’re looking for a talented <strong>Graphic Designer</strong> to elevate the visual identity of our lifestyle and design brands. In this role, you’ll lead creative efforts across print and digital channels—bringing ideas to life through compelling campaigns, marketing collateral, and brand experiences.</p>
<p>We’re looking for a talented <strong>Graphic Designer</strong> to elevate the visual identity of our lifestyle and design brands. In this role, you’ll lead creative efforts across print and digital channels—bringing ideas to life through compelling campaigns, marketing collateral, and brand experiences.</p>
<p><strong>About the Role</strong></p><p>We are seeking an experienced <strong>Digital Product Manager</strong> with a strong background in <strong>banking and financial services</strong> to drive the strategy, development, and execution of digital products and platforms. This individual will oversee the end-to-end product lifecycle, from concept to delivery, ensuring solutions enhance the customer experience, meet regulatory requirements, and align with business objectives.</p><p>The ideal candidate is a forward-thinking leader with deep knowledge of financial technologies, digital banking trends, and customer-centric product development.</p><p><strong>Key Responsibilities</strong></p><ul><li>Define and execute product strategy, roadmaps, and goals for digital banking and financial products</li><li>Lead the design and implementation of new features and enhancements across web and mobile channels</li><li>Collaborate with business stakeholders, engineering teams, and UX/UI designers to deliver seamless digital experiences</li><li>Conduct market research and competitive analysis to identify new opportunities for innovation in financial services</li><li>Ensure compliance with banking regulations, data privacy, and security standards in all product initiatives</li><li>Use data and analytics to measure product performance, customer adoption, and ROI</li><li>Manage vendor relationships and evaluate third-party tools for integration opportunities</li><li>Lead product discovery sessions and translate customer feedback into actionable requirements</li></ul><p><br></p>
<p>Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li><li>Diagnose and resolve hardware, software, and network issues efficiently.</li><li>Meticulously log and track all support requests within our ticketing system.</li><li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li><li>Ensure seamless escalation of complex issues to specialized IT teams.</li><li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li><li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li><li>Stay informed on the latest IT policies and security best practices to provide informed support.</li><li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li><li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li></ul>
