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2 results for Help Desk Tier 3 in Irving, TX
- Lancaster, TX
- onsite
- Temporary to Hire
- 24.03 - 26.44 USD / Hourly
- <p>We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT TECHNICIAN</strong></p><p><strong>LOCATION: LANCASTER, TX ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $24.03 - $26.44</strong></p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.</p><p>• Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.</p><p>• Support user accounts and access needs within an Active Directory domain while following company security and support procedures.</p><p>• Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.</p><p>• Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.</p><p>• Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.</p><p>• Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.</p><p>• Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.</p>
- 2026-09-25T00:00:00Z
- Dallas, TX
- onsite
- Temporary / Contract
- 27 - 32 USD / Hourly
- <p>We are seeking a Desktop Support Technician to provide onsite technical support for end users in a corporate environment. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, supporting Windows workstations, and ensuring timely resolution of technical problems while delivering excellent customer service.</p><p><br></p><p><strong>POSITION: </strong>Desktop Support Technician</p><p><strong>LOCATION:</strong> Dallas, TX (100% Onsite)</p><p><strong>DURATION:</strong> 6+ Month Contract</p><p><strong>RATE:</strong> $27-$32/HOUR</p>
- 2026-10-09T00:00:00Z