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2 results for Help Desk Tier 3 in Irving, TX
- Dallas, TX
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- We are looking for a motivated Technical Support- Tier 1 specialist to join a customer-focused IT team in Dallas, Texas. This position supports employees with day-to-day technical issues across desktops, applications, mobile devices, and meeting technology in a services environment. It is well suited for someone with early-career IT experience who enjoys solving problems, delivering high-quality support, and building a strong foundation in enterprise technology.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop and laptop issues, peripheral devices, printers, and commonly used business applications.<br>• Resolve service requests and incidents by diagnosing problems, guiding users through solutions, and escalating more complex matters when needed.<br>• Create, update, and close support tickets with clear documentation of issues, troubleshooting steps, and outcomes.<br>• Set up and image workstations, prepare equipment for new hires, and support hardware replacement initiatives.<br>• Manage routine account support tasks within Active Directory, including basic user access and profile assistance.<br>• Assist employees with remote connectivity, mobile device support, and general access to firm technology resources.<br>• Support conference rooms and meetings by helping with audio/visual equipment, virtual meeting tools, and room readiness.<br>• Contribute to technology rollouts, software installations, system upgrades, and other endpoint support projects.<br>• Participate in an after-hours on-call rotation to help address urgent support needs outside standard business hours.
- 2026-04-23T00:00:00Z
- Roanoke, TX
- onsite
- Temporary / Contract
- 27.7115 - 32.087 USD / Hourly
- <p>We are looking for a skilled Desktop Support Analyst to join our team in Northlake, Texas. This contract position involves providing technical assistance and support to ensure smooth operation of hardware, software, and specialized systems within a manufacturing environment. The role requires a proactive individual who excels at troubleshooting, customer service, and adapting to a fast-paced workplace.</p><p><br></p><p><strong>Title: Desktop Support </strong></p><p><strong>Location: Northlake, Tx </strong></p><p><strong>Duration: 2-3 months contract </strong></p><p><strong>Pay: $28-32 per hour</strong></p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive hardware and software support for devices such as PCs, laptops, printers, and iPads used in a manufacturing setting.</p><p>• Manage equipment setups, relocations, and onboarding processes for new users while handling peripheral procurement.</p><p>• Image and reimage devices efficiently using specialized tools and systems.</p><p>• Provide technical assistance for Microsoft 365 applications, including Outlook, Teams, and Excel.</p><p>• Ensure adherence to safety protocols, including wearing appropriate gear like lab coats, safety shoes, and hair or beard nets when on the production floor.</p><p>• Troubleshoot hardware and software problems, ensuring minimal disruption to operations.</p><p>• Maintain a detailed inventory of devices and peripherals while ensuring timely updates and replacements.</p>
- 2026-04-21T00:00:00Z