<p>We are looking for a Medical Customer Service Specialist to join our team, helping patients and healthcare providers navigate appointments, billing, and insurance questions. This position would be supporting the Indianapolis area.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Responsibilities for the position include the following:</strong></p><ul><li>Serve as the primary point of contact for patients, healthcare providers, and insurance companies regarding medical billing, appointments, authorizations, and general inquiries.</li><li>Accurately document and update patient information within electronic health records (EHR) or related systems.</li><li>Resolve billing questions, insurance claim issues, and patient concerns with empathy and professionalism.</li><li>Communicate effectively via phone, email, and online portals, ensuring timely and accurate information delivery.</li><li>Coordinate scheduling and appointment requests, and facilitate patient registration as needed.</li><li>Maintain knowledge of HIPAA guidelines and patient privacy standards at all times.</li><li>Collaborate with internal departments such as billing, admissions, and clinical staff to ensure a seamless patient experience.</li><li>Identify opportunities to enhance patient satisfaction and contribute to team process improvements.</li></ul><p><br></p>
<p>Join a leading healthcare organization as a Medical Front Desk Specialist. We’re seeking a detail-oriented professional to serve as the first point of contact for patients, visitors, and vendors. This is a prime opportunity for candidates who thrive in fast-paced environments and possess outstanding communication skills.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Greet and check in patients and visitors with professionalism and warmth</li><li>Schedule appointments, manage patient flow, and confirm insurance details</li><li>Answer and route phone calls; respond to general inquiries</li><li>Maintain accurate electronic and paper records</li><li>Collect patient documentation and co-pays</li><li>Coordinate between clinical staff and patients for seamless office operations</li><li>Support administrative tasks as needed</li></ul>
<p>Are you passionate about helping others and looking to make a difference in the healthcare industry? Our team is seeking a dedicated Patient Access Specialist to join a Carmel, IN based healthcare organization. This is an excellent opportunity for individuals with strong customer service skills and a desire to support patient care in an administrative capacity.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am -5pm</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist patients as they arrive, ensuring a positive and welcoming experience</li><li>Register patients and verify demographic, insurance, and billing information accurately</li><li>Schedule and confirm appointments, manage cancellations, and handle patient inquiries</li><li>Collect co-payments and provide information regarding billing procedures</li><li>Maintain patient confidentiality and uphold HIPAA/healthcare regulations</li><li>Communicate with clinical and administrative staff to coordinate patient care and services</li><li>Document all interactions, update patient records, and ensure accurate data entry</li></ul><p><br></p>
<p>We are seeking a patient-focused professional who excels in communication, organization, and delivering excellent service as a Medical Front Office Specialist. The location for this doctor's office is located near Community North Hospital.</p><p><br></p><p><strong>Hours</strong>:</p><p>Monday 8:15a – 5:30</p><p>Tuesday 8:15a – 5:30</p><p>Wednesday 9:30a – 5:00p</p><p>Thursday 9:30a – 5:30</p><p>Friday 8:15a – 4:00p</p><p><br></p><p>Responsibilities for the position include the following:</p><ul><li><strong>Patient Reception & Communication:</strong> Greet all patients warmly, manage patient sign-in, and keep them informed of any delays.</li><li><strong>Patient Flow Coordination:</strong> Maintain communication with clinical staff to ensure efficient patient flow and provide updates to waiting patients.</li><li><strong>Insurance & Documentation Management:</strong> Copy/scan and verify insurance cards, ensure medical record and referral accuracy, and organize patient charts.</li><li><strong>Scheduling & Appointment Management:</strong> Schedule patient appointments, medical tests, X-rays, and office procedures; manage rescheduling and no-shows.</li><li><strong>Financial Transactions:</strong> Collect co-payments and outstanding balances, update patient records, and verify demographics.</li><li><strong>Telephone & Team Support:</strong> Answer and transfer calls professionally, rotate late shifts, and provide relief support across front office functions.</li><li><strong>General Administrative Duties:</strong> Assist with new patient chart completion, cover other offices as needed, and perform other assigned tasks.</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this role, you will provide exceptional assistance to customers by addressing their inquiries, resolving issues, and offering solutions tailored to their needs. This is a Contract to permanent position, offering an excellent opportunity for detail-oriented growth in the payments industry. <strong> The hours for this role will be 1:00pm-10:00pm Monday-Friday EST. </strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer concerns promptly and effectively.</p><p>• Clearly explain product features, pricing options, and associated charges to customers.</p><p>• Utilize customer service systems and tools efficiently to deliver timely support and solutions.</p><p>• Follow established procedures to resolve standard problems while seeking guidance when necessary.</p><p>• Ensure adherence to quality standards and meet call center performance metrics.</p><p>• Encourage customers to use self-service tools and platforms for greater convenience.</p><p>• Provide information about promotions, upgrades, and new product offerings.</p><p>• Offer rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as required to support the overall customer service operation.</p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: 10:00pm-9:00am (4x10) Tuesday-Friday/Sat EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: 8:00am-5:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
<p>Join our team as a Medical Payment Posting Specialist and play a crucial role in supporting the healthcare revenue cycle. You will ensure accurate and timely posting of medical payments, helping healthcare organizations maintain financial integrity and deliver outstanding patient service.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am -5pm</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately post insurance and patient payments into billing systems</li><li>Review explanation of benefits (EOB) documents for proper payment allocation</li><li>Reconcile payments with patient accounts and billing records</li><li>Identify and resolve posting discrepancies, including denials and underpayments</li><li>Communicate with internal teams or insurance providers regarding payment issues</li><li>Maintain compliance with industry standards and HIPAA regulations</li><li>Assist with month-end close processes as related to payment posting</li></ul><p><br></p>
We are looking for a dedicated Member Services Representative to join our team in Carmel, Indiana. This Contract to permanent position is ideal for someone who thrives in a fast-paced environment and values precision and efficiency in their work. The role involves direct interaction with members, requiring strong organizational skills and the ability to handle interruptions while maintaining focus.<br><br>Responsibilities:<br>• Perform data entry tasks with speed and accuracy to maintain and update member records.<br>• Handle incoming inquiries from members and provide prompt, detail-oriented assistance.<br>• Manage interruptions effectively while prioritizing tasks to ensure deadlines are met.<br>• Utilize Microsoft Office tools, including Excel and Word, to support administrative functions.<br>• Process and file documents accurately to maintain organized records.<br>• Communicate effectively via email to address member concerns and provide updates.<br>• Operate copying equipment to produce necessary documents for member services.<br>• Maintain a high level of customer service to ensure member satisfaction and resolve issues efficiently.
<p>Are you detail-oriented, organized, and passionate about supporting patient care? Our client, a healthcare organization in Carmel, Indiana, is seeking an Insurance Authorization Specialist to streamline and manage insurance authorization processes with precision and professionalism.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am -5pm</p><p><br></p><p><strong>Responsibilities for the position include the following: </strong></p><ul><li>Secure timely insurance authorizations for medical procedures, tests, and medications</li><li>Collaborate with providers, insurance companies, and patients to ensure authorization completeness and accuracy</li><li>Verify coverage details, eligibility, and benefit limits</li><li>Maintain thorough records and communicate updates across internal teams</li><li>Troubleshoot authorization issues and advocate for patients to maximize their access to care</li></ul>
We are looking for a Front Desk Coordinator to join our team on a contract basis in Indianapolis, Indiana. In this role, you will be the first point of contact for visitors, ensuring a welcoming and attentive experience while managing essential front desk operations. This position is ideal for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Greet visitors and ensure they feel welcomed upon arrival.<br>• Manage the check-in process for contractors and other guests.<br>• Respond to phone inquiries using a multi-line switchboard system.<br>• Maintain accurate records of visitor logs and contractor check-ins.<br>• Assist with general administrative tasks to support front desk operations.<br>• Ensure the reception area remains clean, organized, and well-maintained.<br>• Communicate effectively with internal teams to relay visitor information.<br>• Follow established procedures for handling sensitive information.<br>• Provide timely support for any front desk-related issues or concerns.
