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1 result for Help Desk Support Manager in Indianapolis, IN
- Indianapolis, IN
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Indianapolis, Indiana. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting ability, clear communication skills, and hands-on experience managing service requests and desktop support tasks.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and Windows-related issues, ensuring timely resolution for end users.<br>• Investigate and resolve routine hardware, software, and account-access problems through effective troubleshooting practices.<br>• Manage incoming service requests, document issue details accurately, and track progress through ticketing systems such as JIRA and service desk platforms.<br>• Support user account administration activities, including access updates and directory-related tasks within Active Directory.<br>• Install, configure, and maintain Microsoft Windows 10 systems and standard business applications across user workstations.<br>• Assist employees with application support needs, including common productivity tools and Adobe Acrobat.<br>• Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams.<br>• Contribute to desktop support operations by identifying recurring issues and recommending practical solutions to improve service quality.
- 2026-10-07T00:00:00Z