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2 results for Help Desk Support Manager in Indianapolis, IN
- Indianapolis, IN
- onsite
- Temporary
- 0 - 0 USD / Yearly
- We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position offers an excellent opportunity to showcase your expertise in IT support and troubleshooting. The ideal candidate will play a vital role in ensuring smooth technical operations and providing exceptional service to end-users.<br><br>Responsibilities:<br>• Respond promptly to incoming service desk tickets and provide effective solutions to technical issues.<br>• Manage and maintain user accounts within Active Directory, ensuring proper permissions and security protocols.<br>• Troubleshoot and resolve software and hardware problems related to Microsoft Windows 10 systems.<br>• Provide guidance and support to end-users experiencing technical difficulties.<br>• Monitor system performance and address potential issues proactively.<br>• Document resolutions and maintain accurate records of support interactions.<br>• Install, configure, and update software applications as required.<br>• Collaborate with other IT team members to implement improvements and optimize workflows.<br>• Deliver exceptional customer service while maintaining a detail-oriented approach.<br>• Ensure compliance with internal IT policies and procedures.
- 2026-03-25T00:00:00Z
- Franklin, IN
- onsite
- Permanent
- 60000 - 75000 USD / Yearly
- <p>We are looking for a dedicated Customer Service Supervisor to lead and support a team in delivering excellent service and ensuring operational efficiency. Based in Franklin, Indiana, this role requires a hands-on approach to overseeing order fulfillment processes and maintaining high customer satisfaction. The ideal candidate will possess strong organizational skills and a commitment to fostering a collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide a team of five customer service representatives, ensuring productivity and quality standards are met.</p><p>• Oversee the complete order processing cycle, from entry to fulfillment, while identifying areas for improvement.</p><p>• Address and resolve customer inquiries or complaints promptly, maintaining a high level of satisfaction.</p><p>• Collaborate with internal departments to streamline communication and ensure seamless operations.</p><p>• Monitor team performance and provide regular feedback to support skill development.</p><p>• Implement strategies to enhance the efficiency of customer service processes and workflows.</p><p>• Ensure compliance with company policies and industry standards in all customer service activities.</p><p>• Prepare and analyze reports related to customer service metrics and team performance.</p><p>• Participate in recruiting and training efforts to build a strong customer service team.</p><p>• Act as a liaison between the team and management, facilitating clear communication and reporting.</p>
- 2026-03-04T00:00:00Z