We are looking for a dedicated and personable Customer Service Representative to join our team in Houston, Texas. In this role, you will serve as the first point of contact for customers, delivering exceptional service and addressing inquiries with precision and care. This position offers an excellent opportunity to grow your career while contributing to a meaningful organization in the non-profit sector.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound customer inquiries via phone and email.<br>• Handle both inbound and outbound calls to address customer needs and resolve issues efficiently.<br>• Schedule appointments and update customer records with accuracy and attention to detail.<br>• Process orders and perform data entry tasks, ensuring all information is correctly recorded.<br>• Collaborate with team members to provide seamless support and maintain service standards.<br>• Utilize Microsoft Word and Excel to create and maintain reports and documentation.<br>• Manage email correspondence, ensuring all communications are clear and timely.<br>• Maintain a positive and empathetic attitude toward customers at all times.<br>• Ensure compliance with company policies and procedures during every interaction.<br>• Identify opportunities to enhance customer experience and recommend improvements.
<p><strong>Job Title:</strong> Manager, Organizational Change Management – HR</p><p><strong>Location:</strong> Houston, TX | Hybrid, 4x a week onsite</p><p><strong>Employment Type: </strong>18 Week Contract To Hire</p><p><strong>Reports To:</strong> Sr. Manager, Organizational Change Management</p><p><strong>Job Summary</strong></p><p>The Manager, Organizational Change Management (OCM) – HR is a strategic role responsible for driving enterprise-wide HR transformation initiatives. This position leads the development and execution of change management strategies across all HR functions, ensuring alignment with organizational goals and fostering a culture of agility, engagement, and continuous improvement.</p><p>The OCM Manager will collaborate closely with HR leaders and cross-functional teams to support change initiatives and ensure consistent messaging across functions. This includes partnering with Talent, Total Rewards, HR Technology, and Communications to assess impacts, coordinate rollout strategies, and promote adoption of key programs. The role requires strong relationship-building skills and the ability to navigate diverse stakeholder needs while fostering a unified approach to organizational change.</p><p><strong>Essential Duties & Responsibilities</strong></p><ul><li>Lead change management efforts across assigned HR domains to support strategic initiatives and operational improvements.</li><li>Partner with HR leadership and business stakeholders to assess change impacts and develop tailored strategies for adoption and sustainability.</li><li>Design and implement comprehensive change management plans, including:</li><li>Stakeholder engagement</li><li>Communication strategies</li><li>Training and enablement programs</li><li>Organizational readiness assessments</li><li>Resistance management</li><li>Serve as a trusted advisor to HR leaders and cross-functional teams on change leadership and organizational effectiveness.</li><li>Support deployment and optimization of digital HR tools and platforms, including system implementations and upgrades.</li><li>Measure and report on change effectiveness, adoption rates, and employee engagement related to HR initiatives.</li><li>Collaborate with internal communications and learning teams to ensure consistent messaging and capability building.</li><li>Plan, coordinate, and activate HR functional campaigns and events.</li></ul>
<p><strong>Overview</strong></p><p>The Senior Compliance Analyst will be a key, experienced member of the Compliance Department, primarily responsible for the execution, enhancement, and oversight of the bank’s Financial Crimes Compliance program. This role involves independent decision-making, leading complex investigations, and mentoring junior staff. A deep, comprehensive understanding of <strong>Anti-Money Laundering (AML)</strong> and <strong>Bank Secrecy Act (BSA)</strong> regulations, <strong>Office of Foreign Assets Control (OFAC)</strong> sanctions, <strong>Know Your Customer (KYC)</strong> procedures, and the <strong>USA PATRIOT Act</strong> is mandatory. If you do not have significant experience in this area you will not be considered for the position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Advanced AML/BSA Investigations & Reporting:</strong></li><li>Lead and conduct complex, high-risk investigations into suspicious activity, transactions, and potential financial crimes.</li><li>Serve as a final reviewer or preparer of <strong>Suspicious Activity Reports (SARs)</strong> for filing with FinCEN, ensuring high quality and regulatory completeness.</li><li>Manage and provide subject matter expertise on complex alerts generated by monitoring systems.</li><li><strong>Enhanced Due Diligence (EDD) Management:</strong></li><li>Oversee and execute <strong>Enhanced Due Diligence (EDD)</strong> procedures for high-risk customers, including Foreign Correspondent Banks (FCBs), Money Service Businesses (MSBs), and Politically Exposed Persons (PEPs).</li><li>Review and approve complex Customer Due Diligence (CDD) and KYC files.</li><li><strong>Regulatory Implementation & Policy:</strong></li><li>Analyze new and evolving U.S. and international regulations (e.g., changes to BSA, OFAC, and FinCEN guidance) and assist in translating them into actionable, compliant internal policies and procedures.</li><li>Participate in regulatory change management projects and represent Compliance on cross-functional working groups.</li><li><strong>OFAC & Sanctions Expertise:</strong></li><li>Serve as a point person for escalated <strong>OFAC</strong> sanctions screening matches and potential violations, ensuring accurate blocking, rejecting, and reporting as required.</li><li><strong>Mentorship & Quality Assurance:</strong></li><li>Provide guidance and training to junior analysts on case management, regulatory interpretation, and best practices.</li><li>Conduct quality assurance (QA) reviews of analysts' work product (e.g., alert disposition, case narratives).</li></ul>
