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3 results for Help Desk Analyst Ii in Houston, TX
- Houston, TX
- onsite
- Permanent / Full Time
- 70000 - 90000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees<br>• Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner<br>• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date<br>• Support user account administration tasks, including password resets and access updates within Active Directory<br>• Install, configure, and maintain Microsoft Windows 10 systems and standard workstation applications<br>• Escalate complex incidents when needed and coordinate with other IT teams to ensure effective resolution<br>• Deliver clear guidance to users on technical issues and system usage, including support for Spanish-speaking employees when required
- 2026-06-09T00:00:00Z
- Houston, TX
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- We are looking for an Operations Analyst II (Contractor) to support planning, coordination, and process execution for operational activities in Houston, Texas. This Long-term Contract position works closely with deployment, business operations, and product leadership to keep projects organized, documented, and aligned with business goals. The ideal candidate brings strong analytical ability, advanced Excel skills, and a disciplined approach to reporting, quality, and cross-functional collaboration.<br><br>Responsibilities:<br>• Coordinate operational planning efforts and support day-to-day execution across deployment, business operations, and product teams.<br>• Build and maintain productive working relationships with internal partners to support project progress and business objectives.<br>• Evaluate operational needs to define project scope, gather requirements, and document findings in a clear and organized manner.<br>• Prepare recurring and ad hoc reports by collecting data, analyzing results, and presenting concise summaries for stakeholders.<br>• Monitor process quality and help uphold established standards to ensure consistent service delivery.<br>• Track key activities, organize supporting documentation, and provide updates that improve visibility into operational work.<br>• Contribute to team priorities by assisting with related assignments and supporting broader operational initiatives as needed.
- 2026-06-01T00:00:00Z
- Houston, TX
- onsite
- Temporary / Contract
- 47 - 49 USD / Hourly
- <p><strong>Requirements</strong></p><p>Extensive experience troubleshooting issues in <strong>large-scale enterprise network environments</strong>, including multi-site and distributed infrastructure</p><p>Hands-on experience with <strong>Palo Alto technologies</strong>, including:</p><ul><li>Next-Generation Firewalls (PA Series)</li><li>Panorama (centralized management)</li><li>Prisma (cloud security platform)</li></ul><p>Strong experience supporting <strong>Cisco networking environments</strong>, including:</p><ul><li>Routers and switches</li><li>Wireless infrastructure</li><li>Firewall/security appliances</li></ul><p>Deep troubleshooting expertise across key networking protocols and technologies:</p><ul><li><strong>Routing:</strong> OSPF, EIGRP, BGP</li><li><strong>Switching:</strong> Spanning Tree</li><li><strong>Secure connectivity:</strong> IPSEC / SSL VPNs, DMVPN</li></ul><p>Experience performing <strong>packet-level analysis using Wireshark</strong> for root cause identification, latency issues, and application performance troubleshooting</p><p>Working knowledge of <strong>Cisco ISE / NAC</strong> for network access control, authentication, and segmentation</p><p>Experience utilizing <strong>network monitoring and management protocols/tools</strong>, including SNMP, NetFlow, and IP SLA</p><p><br></p>
- 2026-06-10T00:00:00Z