<p>We are seeking a skilled Service Desk Analyst to support our workforce by providing technical support, managing tickets, and safeguarding our IT environment. The ideal candidate will have hands-on experience with network basics, end-user support, and general cybersecurity awareness.</p><ul><li>Serve as the first point of contact for employees needing technical support via phone, email, chat, or in person.</li><li>Troubleshoot and resolve issues with desktops/laptops, operating systems (Windows/Mac), VPNs, network connectivity, printers, and typical enterprise applications (e.g. Microsoft 365, collaboration tools).</li><li>Manage user account setup/termination, access permissions, and password resets (e.g. Active Directory, identity management).</li><li>Log and track issues in ticketing systems (e.g. Service Desk tools, help-desk software), prioritize and escalate complex problems to higher-level IT or network/cybersecurity teams.</li><li>Perform basic network diagnostics and assist in network-related issues (connectivity, VPN, remote access).</li><li>Maintain hardware inventory, assist with device provisioning, and ensure compliance with company security and support policies.</li><li>Provide excellent customer service to end-users and ensure timely resolution of support tickets.</li><li>Help document support procedures, maintain a knowledge base, and contribute to continuous improvement of support processes.</li></ul>
<p>We are looking for a customer-focused and detail-oriented Service Desk Analyst to join our IT Support team. In this role, you will serve as the first point of contact for employees seeking technical assistance. You will troubleshoot issues, resolve incidents, escalate problems as needed, and help maintain a reliable, efficient, and user-friendly technology environment.</p><ul><li>Provide first-level support for hardware, software, network, and account-related issues via phone, email, chat, and ticketing system.</li><li>Troubleshoot and resolve issues related to Windows/Mac operating systems, Microsoft 365, VPN, printers, and standard business applications.</li><li>Create, update, and manage support tickets to ensure timely resolution and excellent customer service.</li><li>Escalate complex issues to Tier 2/3 teams when necessary, providing clear documentation of troubleshooting steps.</li><li>Onboard and offboard users by setting up accounts, configuring devices, and ensuring proper access permissions.</li><li>Maintain hardware inventory and assist with device deployments and updates.</li><li>Follow established procedures, knowledge base articles, and SLAs to ensure consistent support.</li><li>Contribute to process improvements, documentation updates, and user training initiatives.</li></ul>
<p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve end-user technical issues in a timely manner, ensuring minimal disruptions to business operations.</li><li>Troubleshoot and provide support for desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Install, configure, and maintain operating systems (Windows, macOS, and occasionally Linux) and software applications.</li><li>Assist with account setup, password resets, and user access management in Active Directory and other tools.</li><li>Provide support for Office 365 (Outlook, Teams, Word, Excel) and other common enterprise software applications.</li><li>Perform system updates, software deployments, and hardware upgrades as needed.</li><li>Maintain accurate records of troubleshooting processes and resolutions in the ticketing system.</li><li>Collaborate with other IT team members to resolve escalated issues and ensure consistent service delivery.</li><li>Educate and train end-users on basic system operations, software functionality, and best practices for productivity and security.</li><li>Support network connectivity issues, including Wi-Fi, VPNs, and local network connections, and escalate to the Network/Systems team when necessary.</li><li>Participate in IT projects such as new hardware deployments, office moves, or system migrations.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><br></p>
<p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve end-user technical issues in a timely manner, ensuring minimal disruptions to business operations.</li><li>Troubleshoot and provide support for desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Install, configure, and maintain operating systems (Windows, macOS, and occasionally Linux) and software applications.</li><li>Assist with account setup, password resets, and user access management in Active Directory and other tools.</li><li>Provide support for Office 365 (Outlook, Teams, Word, Excel) and other common enterprise software applications.</li><li>Perform system updates, software deployments, and hardware upgrades as needed.</li><li>Maintain accurate records of troubleshooting processes and resolutions in the ticketing system.</li><li>Collaborate with other IT team members to resolve escalated issues and ensure consistent service delivery.</li><li>Educate and train end-users on basic system operations, software functionality, and best practices for productivity and security.</li><li>Support network connectivity issues, including Wi-Fi, VPNs, and local network connections, and escalate to the Network/Systems team when necessary.</li><li>Participate in IT projects such as new hardware deployments, office moves, or system migrations.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><br></p>
<p><strong>Summary</strong></p><p>We are seeking a <strong>Monitoring and Incident Response Team Member (MIRT)</strong> to support a 24/7/365 operation monitoring network and infrastructure performance and managing incident communications. This role serves as the primary escalation point for service outages or degradations and works closely with government management to coordinate troubleshooting and stakeholder communications.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle Tier 1/2 Service Desk escalations via tickets, phone, or Teams.</li><li>Follow up on outstanding requests and ensure timely resolution.</li><li>Monitor network and services continuously and respond to incidents.</li><li>Coordinate troubleshooting efforts with Network Managers, Engineers, and Service Providers.</li><li>Manage conference bridges for incident resolution and provide after-action reports.</li><li>Close tickets upon resolution and ensure proper documentation.</li><li>Develop and maintain SOPs and other operational documentation.</li><li>Support network devices and assist with incident management processes.</li></ul>
<p>We are seeking a <strong>Client Support Analyst</strong> who is passionate about problem-solving, process improvement, and delivering exceptional client service. This role is instrumental in supporting our Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across deregulated energy markets.</p><p>The ideal candidate thrives in a fast-paced environment, brings a detail-oriented mindset, and demonstrates strong communication and analytical skills to ensure operational excellence and client satisfaction.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary post-deal liaison between Brokers and the Sales Team, managing inquiries and operational escalations with professionalism and accuracy.</li><li>Conduct operational analyses and develop reports to support informed business decisions under the direction of senior analysts or leadership.</li><li>Research and resolve complex post-deal issues, including enrollment rejections, billing discrepancies, commission inquiries, regulatory complaints, and early termination notifications.</li><li>Collaborate cross-functionally with internal teams to improve processes and enhance client experience across all phases of the customer lifecycle.</li><li>Manage and track deliverables, ensuring alignment with service-level agreements (SLAs) and company standards.</li><li>Identify and recommend opportunities for process enhancements and efficiency improvements.</li><li>Support ongoing business initiatives through both qualitative and quantitative research and analysis.</li></ul><p><br></p>
<p>Follow Shad on LinkedIn at #chalkboardtalk for videos on his open roles! Shad and his team at Robert Half is recruiting for a West Houston Client that is looking for a motivated Financial Analyst to join our Petrochemicals team in Houston, Texas. This role offers an exciting opportunity to analyze financial data, develop forecasts, and contribute to strategic decision-making in the energy and natural resources sector. The ideal candidate will bring strong analytical skills and proficiency with tools like SAP and Power BI to support the team’s financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and manage budgets and forecasts to ensure accurate financial planning.</p><p>• Analyze financial data and provide actionable insights to support strategic decisions.</p><p>• Utilize SAP to manage financial transactions and reporting effectively.</p><p>• Develop and maintain dashboards and reports using Microsoft Power BI.</p><p>• Collaborate with cross-functional teams to streamline financial processes and improve efficiency.</p><p>• Monitor financial performance and identify trends or areas for improvement.</p><p>• Assist with monthly and quarterly financial reporting requirements.</p><p>• Ensure compliance with company policies and regulatory standards in financial operations.</p><p>• Support ad-hoc financial analysis and special projects as needed.</p><p><br></p><p>Company's compensation make up is base salary, bonus potential and benefits.</p><p class="MsoNormal">For confidential consideration for this opportunity please<br>e-mail Shad at [email protected] with your Microsoft Word Resume with in Financial Analyst<br>the subject line.</p>
<p>Follow Shad on LinkedIn at #CHALKBOARDTALK and watch his videos on his open roles. Shad and his team at Robert Half is working with a West Houston Energy Client is looking for a Financial analyst. This newly created role will support supply, inventory and marketing. Role will work with various areas of the business to provide high quality advice on financial impacts through exceptional analytical and financial modeling skills. A snapshot of role will be Planning & forecasting and responsible for tracking company’s financial performance against a plan, analyzing business performance and market conditions to create forecasts, and help senior management make tactical and strategic decisions by providing periodic reports. Company's compensation make up is base salary, bonus potential and benefits and a hybrid work model. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with in the subject line.</p>
<p>Growing company is expanding and adding a Real Estate Analyst to their growing team. In this role, you will play a critical part in driving financial planning, analysis, and strategy to support key business operations. The ideal candidate will possess strong analytical skills, a deep understanding of financial systems, and the ability to translate complex data into actionable insights.</p><p><br></p><p>This position will make a strategic impact and offers upward mobility as the company continues to meet its growth plans.</p><p><br></p><p>Responsibilities:</p><ul><li>Support procurement and insights departments to lead the development and maintenance of departmental KPIs and dashboards.</li><li> Develop and maintain operational and financial models to provide forward-looking financial and operational business impacts.</li><li> Provide weekly updates of reports to different functional groups and help track KPIs and progress of initiatives.</li><li> Conduct ad-hoc analyses to support the senior leadership team and various departments with business needs.</li><li> Assist in the development and implementation of best practices and procedures.</li><li> Attend team meetings, phone conferences, and training as needed or required.</li><li> Perform other duties and responsibilities as assigned.</li></ul><p><br></p><p>For confidential consideration, submit your resume to [email protected]</p>
We are looking for a skilled Business Analyst to join our team in Houston, Texas. In this long-term contract position, you will play a key role in bridging business needs with technical solutions, ensuring seamless collaboration between stakeholders, software engineers, and external system providers. The ideal candidate will excel in analyzing requirements, delivering high-quality solutions, and supporting business processes while contributing to system and workflow improvements.<br><br>Responsibilities:<br>• Collaborate with business stakeholders to gather, draft, and validate business and functional requirements.<br>• Work with technical teams to design solutions that align with business objectives and IT strategies.<br>• Configure systems for business readiness, including workflows, templates, and setups.<br>• Partner with external vendors to coordinate core development efforts and ensure project deliverables.<br>• Create and execute test plans to ensure compliance with specifications and quality standards.<br>• Identify opportunities for business process enhancements and propose value-adding solutions.<br>• Provide user support, troubleshoot issues, and manage incidents effectively.<br>• Develop project plans and assist in implementing change initiatives to meet business goals.<br>• Manage a backlog of change requests and oversee their timely delivery.<br>• Document knowledge, train users, and share expertise within the organization.
<p>A company in Downtown Houston is looking for a Payroll Analyst to join their team on a contract to hire basis. This role is 100% onsite.</p><p><br></p><p>Responsibilities:</p><p>• Process bi-weekly payroll using PeopleSoft North American Payroll module with high attention to accuracy and compliance.</p><p>• Serve as the payroll subject matter expert for designated client accounts, ensuring timely resolution of issues.</p><p>• Conduct detailed audits to verify payroll data integrity and compliance with company policies and regulations.</p><p>• Collaborate with internal departments to resolve payroll discrepancies and ensure seamless communication.</p><p>• Collect, calculate, and input payroll data while maintaining accurate records.</p><p>• Export and review timesheets from the time and attendance system for payroll processing, addressing any discrepancies found.</p><p>• Ensure proper handling of additional pay components, including bonuses, garnishments, loans, and deductions.</p><p>• Manage payroll inbox inquiries and follow up with employees to provide excellent customer service.</p><p>• Assist in both internal and external audits related to payroll operations.</p><p>• Work collaboratively with team members to meet deadlines during critical payroll periods.</p>
<p>Our client, a $7B Utility company is looking for a Corporate Accounting Manager to lead a team focused on general ledger accounting for holding companies, a centralized service company, and other unregulated companies, not to include gas or electric utilities. In addition, this position oversees certain accounting processes across all business segments.</p><p><br></p><p>Essential Functions</p><p> </p><ul><li>Ensure that all necessary general ledger entries for assigned entities are identified and recorded timely to facilitate the monthly accounting close</li><li>Assign, monitor, and facilitate work of staff accountants</li><li>Approve journal entries, account reconciliations, trial balances, and schedules used for SEC filings</li><li>Oversee the preparation of and review schedules for regulatory filings, including the FERC Form 60</li><li>Oversee audit schedule preparation and interact with internal and external auditors</li><li>Answer questions from leadership, FP& A, and other interested parties about assigned entities and transactions</li><li>Perform, test, and ensure the adequacy of internal controls related to closing the books</li><li>Determine appropriate accounting treatment for complex transactions, working with the Accounting Research team as needed</li><li>Support projects, such as acquisitions and divestitures, system implementations, implementation of new accounting standards, etc.</li><li>Seek and implement improvements to processes</li><li>Coach, develop, and provide feedback to staff</li><li>Troubleshoot posting system generated general ledger entries</li></ul><p><br></p>
<p>We are looking for a detail-oriented Investor Relations Analyst to join our team in Houston, Texas. This role is ideal for an individual with strong financial acumen and excellent communication skills, eager to contribute to investor engagement and corporate reporting. As part of the team, you will play a key role in preparing presentations, crafting investor communications, and maintaining relationships with stakeholders.</p><p><br></p><p><strong>Investor Relations Analyst Responsibilities:</strong></p><p>• Develop and deliver presentations for shareholders, analysts, and investment groups to effectively communicate company performance and strategy.</p><p>• Build and nurture relationships with sell-side and buy-side analysts, providing timely and accurate responses to inquiries.</p><p>• Collaborate on the creation of investor communication materials, including conference call scripts, press releases, regulatory filings, and website content.</p><p>• Prepare and manage internal reporting for senior leadership and Boards of Directors, ensuring accuracy and timeliness.</p><p>• Analyze shareholder activity and peer trends to support targeted shareholder engagement initiatives.</p><p>• Design and update communication tools, such as websites, to ensure the dissemination of accurate and timely information.</p><p>• Work with finance teams to analyze financial results and compile key statistics for earnings announcements and investor discussions.</p><p>• Coordinate the marketing calendar, including conferences, roadshows, and corporate visits, to optimize investor outreach.</p><p>• Ensure compliance in all communications with the investment community, including press releases and social media updates.</p>
<p>We are offering an exciting opportunity for a Senior Revenue Accounting Analyst in Houston. The ideal candidates must have in-depth knowledge of GAAP including expertise in ASC 985-606. Looking for someone that is high-energy, hands-on and someone that can work independently. </p><p>Responsibilities: </p><ul><li>Collaborate with Legal, Sales, Sales Operations, AR in structuring and reviewing revenue contracts providing sound technical accounting guidance</li><li>In charge of the Order Management cycle by setting up contracts in the Revenue Module in the ERP system</li><li>Read and interpret detailed contracts to ensure adherence to company policies and resolve any revenue issues</li><li>Prepare journal entries, reconciliations, and other control activities</li><li>Perform analysis for financial metrics including ARR, Backlog and RPO disclosure</li><li>Maintain control documentation for revenue related processes and key controls in compliance with Sarbanes Oxley</li><li>Research accounting guidance and facilitate technical accounting memos that analyze and conclude on accounting issues and its impact on company financials. Analyze and interpret accounting standards to support new business requirements</li><li>Identify and implement accounting system improvements in the Revenue area</li><li>Collaborate with operations management and IT for process improvements</li></ul><p> </p><p>Must have a degree in Accounting or Finance and 3+ years’ experience of relevant revenue accounting experience. CPA license is highly preferred and at least 2 years of public company revenue recognition experience. </p><p> </p><p>This is an outstanding opportunity to join a company that is experiencing high growth! </p>
<p>We are looking for a versatile IT Generalist who is comfortable working across desktop support, systems administration, and network troubleshooting. This is a hands-on, broad technical role ideal for someone who enjoys variety, can adapt quickly, and has strong problem-solving skills. You will support day-to-day IT operations, maintain infrastructure, and play a key role in ensuring all systems remain secure, stable, and efficient.</p><ul><li>Provide Tier 1–3 support for Windows/Mac endpoints, hardware, applications, and peripherals</li><li>Troubleshoot software issues, performance problems, and device connectivity</li><li>Support Microsoft 365, VPN, printers, VoIP, collaboration tools, etc.</li><li>Assist with managing servers (Windows/Linux), virtual environments, backups, and patching</li><li>Maintain Active Directory user accounts, groups, and permissions</li><li>Support cloud platforms such as Azure, AWS, or other hosted systems</li><li>Help with system monitoring, performance tuning, and routine maintenance</li><li>Troubleshoot basic network issues (DNS, DHCP, VLANs, routing, Wi-Fi, firewalls)</li><li>Manage and monitor switches, routers, and access points</li><li>Work with senior engineers on network upgrades and configuration changes</li><li>Assist with IT projects, deployments, and new technology rollouts</li><li>Maintain documentation for systems, policies, and procedures</li><li>Ensure compliance with IT standards and security requirements</li><li>Support asset management and procurement tasks</li></ul>
<p><strong>About the Role:</strong></p><p>We’re looking for a <strong>Developer</strong> skilled in <strong>SAP Joule</strong> to build intelligent applications and automation workflows. You’ll work on integrating Joule’s AI capabilities into enterprise systems to enhance efficiency and decision-making.</p>
