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2 results for Help Desk Analyst Ii in Houston, TX
- Houston, TX
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Houston, Texas. This Long-term Contract position focuses on resolving day-to-day issues involving desktop systems, software, printers, telecommunications, and network connectivity within a Microsoft-based environment. The role also supports routine infrastructure administration and partners with IT leadership to keep workplace technology operating efficiently.<br><br>Responsibilities:<br>• Deliver timely support for employees experiencing issues with PCs, desktop workstations, printers, software, phone systems, and network access.<br>• Set up, configure, and maintain computers, peripherals, and approved applications in alignment with company technology standards.<br>• Diagnose reported technical problems independently and collaborate with the IT Manager when escalation or additional coordination is needed.<br>• Provide onboarding support by guiding new team members on the proper use of hardware, software, and common workplace tools.<br>• Maintain accurate tracking of technology assets, including hardware inventory, software records, and related support documentation.<br>• Assist with video conferencing preparation, meeting setup, and troubleshooting for end users before and during scheduled sessions.<br>• Contribute to departmental initiatives and complete additional technology-related projects as assigned.<br>• Provide occasional support outside standard business hours, including evenings or weekends, when business needs require coverage.
- 2026-10-21T00:00:00Z
- the Woodlands, TX
- onsite
- Permanent / Full Time
- 120000 - 130000 USD / Yearly
- We are looking for an experienced Help Desk Manager to lead daily support operations and deliver a high-quality IT service experience for end users in The Woodlands, Texas. This role oversees ticket management, team performance, and hands-on support activities while helping maintain reliable access to core systems and user services. The ideal candidate brings strong leadership, sound technical judgment, and a practical approach to improving service desk processes and support outcomes.<br><br>Responsibilities:<br>• Direct day-to-day help desk operations, ensuring support requests are prioritized, assigned, and resolved within established service expectations.<br>• Guide and support service desk and deskside support staff, providing coaching, performance oversight, and clear direction on incident handling.<br>• Monitor ticket queues and service metrics to identify trends, remove bottlenecks, and improve overall response and resolution times.<br>• Oversee user account administration and access-related support activities within Active Directory, including troubleshooting authentication and permission issues.<br>• Coordinate escalation management for complex technical problems and work closely with internal teams to drive timely resolution.<br>• Maintain and refine ITSM processes for incidents, requests, and service delivery to strengthen consistency and user satisfaction.<br>• Provide hands-on assistance with deskside support needs when required, including diagnosing hardware, software, and end-user issues.<br>• Prepare operational reports and communicate service performance, recurring issues, and improvement opportunities to leadership.
- 2026-10-07T00:00:00Z