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2 results for Help Desk in Houston, TX

Houston, TX
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees • Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner • Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date • Support user account administration tasks, including password resets and access updates within Active Directory • Install, configure, and maintain Microsoft Windows 10 systems and standard workstation applications • Escalate complex incidents when needed and coordinate with other IT teams to ensure effective resolution • Deliver clear guidance to users on technical issues and system usage, including support for Spanish-speaking employees when required
2026-06-09T00:00:00Z

Houston, TX
onsite
Temporary / Contract
22.1635 - 25.663 USD / Hourly
We are looking for a Laptop Technician to support a short-term Contract assignment in Houston, Texas. This role will focus on diagnosing, rebuilding, and repairing a high-volume inventory of HP laptops with common hardware issues such as damaged screens and missing keyboard components. The position requires hands-on onsite work for most of the week and is ideal for someone who can follow a fixed schedule while delivering quality hardware repair results. Responsibilities:• Diagnose hardware problems across a set of HP laptops and determine the appropriate repair approach for each device.• Perform hands-on repairs, including screen replacements, keyboard key repairs, and other component-level fixes needed to restore equipment to working condition.• Rebuild laptops as needed to ensure systems are fully functional and ready for return to service.• Manage a repair workload of approximately 100 devices while maintaining accuracy, consistency, and repair quality.• Work onsite four to five days each week to complete repairs within the expected project timeline.• Document repair progress, completed work, and any outstanding hardware issues requiring additional attention.• Coordinate effectively with the internal team to help reduce backlog and keep the repair project on schedule.
2026-06-24T00:00:00Z