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2 results for Help Desk in Houston, TX
- the Woodlands, TX
- onsite
- Permanent / Full Time
- 120000 - 130000 USD / Yearly
- We are looking for an experienced Help Desk Manager to lead daily support operations and deliver a high-quality IT service experience for end users in The Woodlands, Texas. This role oversees ticket management, team performance, and hands-on support activities while helping maintain reliable access to core systems and user services. The ideal candidate brings strong leadership, sound technical judgment, and a practical approach to improving service desk processes and support outcomes.<br><br>Responsibilities:<br>• Direct day-to-day help desk operations, ensuring support requests are prioritized, assigned, and resolved within established service expectations.<br>• Guide and support service desk and deskside support staff, providing coaching, performance oversight, and clear direction on incident handling.<br>• Monitor ticket queues and service metrics to identify trends, remove bottlenecks, and improve overall response and resolution times.<br>• Oversee user account administration and access-related support activities within Active Directory, including troubleshooting authentication and permission issues.<br>• Coordinate escalation management for complex technical problems and work closely with internal teams to drive timely resolution.<br>• Maintain and refine ITSM processes for incidents, requests, and service delivery to strengthen consistency and user satisfaction.<br>• Provide hands-on assistance with deskside support needs when required, including diagnosing hardware, software, and end-user issues.<br>• Prepare operational reports and communicate service performance, recurring issues, and improvement opportunities to leadership.
- 2026-10-07T00:00:00Z
- Houston, TX
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for an HP Laptop Technician to support a short-term Contract assignment in Houston, Texas. This role focuses on diagnosing, rebuilding, and repairing a large batch of HP laptops with physical hardware issues, helping the onsite team complete work that cannot be absorbed internally. The ideal candidate brings hands-on repair experience, HP certification, and the ability to work a consistent onsite schedule for a 2-month engagement.<br><br>Responsibilities:<br>• Inspect HP laptops to identify hardware damage and determine the scope of repair needed before work begins.<br>• Replace damaged components such as cracked displays, missing keys, and other failed laptop parts to restore devices to working condition.<br>• Rebuild and configure repaired machines so they are ready for return to service after maintenance is completed.<br>• Manage a repair queue of approximately 100 laptops while maintaining accuracy, efficiency, and organized workflow practices.<br>• Perform hands-on troubleshooting to resolve device issues and confirm that repaired systems meet functional expectations.<br>• Work onsite 4 to 5 days each week in Houston, Texas, aligning with the required project schedule throughout the assignment.<br>• Coordinate with the client team to provide status updates, surface repair blockers, and support timely completion of the project.
- 2026-10-19T00:00:00Z