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5 results for Customer Experience Specialist in Houston, TX

Customer Service Manager

Baytown, TX
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-07-30T00:00:00Z

Customer Service Supervisor

Houston, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment. Responsibilities:• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.
2026-08-14T00:00:00Z

Client Services Associate

Houston, TX
onsite
Permanent / Full Time
85000 - 110000 USD / Yearly
Our client is looking for a Client Services Assistant with relevant experience to support a wealth management team in Houston, Texas. This position is ideal for someone who brings strong financial services experience, communicates confidently with high-net-worth clients, and thrives in a deadline-driven environment. The successful candidate will play a key role in maintaining service quality, coordinating account-related activities, and ensuring day-to-day operations run smoothly. Responsibilities:• Serve as a primary point of contact for client service inquiries, delivering timely and attentive support to high-net-worth individuals and internal partners.• Coordinate account documentation, service requests, and follow-up activities to help ensure accurate processing and a seamless client experience.• Maintain detailed records and update client information within Salesforce and other internal systems to support organized and compliant workflows.• Prepare, review, and track reports, spreadsheets, and service-related materials using Microsoft Excel and related office tools.• Partner with advisors and operations staff to manage priorities, resolve issues, and keep client deliverables on schedule.• Monitor deadlines across multiple service activities, ensuring items are completed thoroughly, accurately, and on time.• Support wealth management and advisory service processes by assisting with administrative and operational tasks tied to client accounts.
2026-08-21T00:00:00Z

Call Center Representative

Sugar Land, TX
onsite
Temporary / Contract
15 - 16 USD / Hourly
We are looking for a customer-focused Call Center Representative to support members and employees within a fast-paced Financial Services environment in Sugar Land, Texas. This Contract position is ideal for someone who communicates clearly, handles service issues with professionalism, and takes pride in delivering accurate account support. The person in this role will respond to inquiries, guide callers through available services, and help ensure day-to-day service operations run smoothly. Responsibilities: • Respond to incoming calls and inquiries from members and employees, providing clear information and timely support. • Address routine service concerns independently and escalate more complex issues to leadership with relevant details and recommended next steps. • Promote appropriate products and services by identifying member needs and explaining available options. • Update and maintain account records in internal systems with accuracy and attention to detail. • Review assigned reports to monitor service quality, identify discrepancies, and support operational accuracy. • Process member wire transfer requests in accordance with established procedures and compliance standards. • Document interactions thoroughly and follow internal guidelines to ensure consistent customer service. • Assist with additional service or administrative tasks as needed to support call center operations.
2026-08-21T00:00:00Z

Coordinator, Customer Service

Houston, TX
onsite
Temporary / Contract
22 - 30 USD / Hourly
We are looking for a customer-focused Coordinator, Customer Service to support employees and internal stakeholders by answering questions, resolving service concerns, and coordinating timely follow-up. This Long-term Contract position is based in Houston, Texas, and requires strong communication, organization, and problem-solving skills in a fast-paced support environment. The person in this role will manage service requests, use internal tools to track and update cases, and collaborate across departments to ensure issues are handled efficiently. Responsibilities: • Manage incoming service requests by creating, assigning, and maintaining customer tickets with accurate and timely updates. • Respond to employee and customer inquiries, clarify concerns, and connect individuals with the appropriate resources for resolution. • Partner with internal teams to investigate service-related issues and help drive prompt, effective outcomes. • Use company software and online systems to process requests, document interactions, and support benefit-related and general service tasks. • Apply attentive listening and clear communication to understand needs, identify problems, and recommend appropriate next steps. • Operate telephony tools professionally while handling a steady volume of calls and service inquiries. • Maintain organized records and complete follow-up activities to ensure a consistent customer service experience. • Provide support during evening hours when business needs require schedule flexibility. • Assist with additional administrative or service-related duties as assigned.
2026-08-18T00:00:00Z