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2 results for Customer Experience Specialist in Houston, TX

Customer Service Representative

Houston, TX
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Customer Service Representative to support customers with account inquiries, service requests, and billing-related questions in Houston, Texas. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping people, communicating clearly, and managing detailed customer information in a fast-paced setting. The person in this role will serve as a key point of contact, ensuring customers receive accurate guidance while service issues are addressed promptly and professionally. Responsibilities: • Assist customers with setting up new accounts, transferring service, and arranging service suspension or restoration as needed. • Respond to questions about rates, charges, and service guidelines by providing clear and courteous explanations. • Review account concerns related to billing, usage changes, and meter activity to identify issues and support resolution. • Work closely with field personnel to schedule and follow up on service requests, meter-related activity, and assigned work orders. • Update and maintain customer records in the billing system with a high level of accuracy and completeness. • Accept payments, document account activity, and help customers understand available payment arrangement options when applicable. • Communicate important service-related updates, including planned interruptions, meter work, and policy changes. • Address customer concerns professionally, de-escalate challenging situations, and route complex matters to the appropriate team when necessary. • Follow established procedures, service standards, and applicable regulations in all customer interactions and account handling.
2026-05-22T00:00:00Z

Content Specialist

Houston, TX
onsite
Temporary to Hire
38 - 44 USD / Hourly
We are looking for a Content Specialist to join our team in Texas on a contract basis with the potential for a long-term opportunity. This role is ideal for a creative and highly organized individual who can shape compelling written and digital content that supports brand visibility and audience engagement. The position focuses on developing, refining, and managing content across multiple channels while maintaining a consistent editorial voice. You will work closely with internal stakeholders to deliver effective messaging for web, blog, and social media platforms. Responsibilities: • Create and manage content for digital channels, including blogs, website pages, social platforms, and campaign materials. • Review and refine written materials to ensure clarity, accuracy, consistency, and alignment with brand standards. • Develop editorial content that supports marketing goals and strengthens audience engagement. • Plan and execute social media content strategies that reflect business priorities and campaign objectives. • Write and adapt messaging for social media advertising initiatives across relevant platforms. • Coordinate content calendars and maintain organized publishing schedules for ongoing initiatives. • Produce video script content that supports promotional, educational, or brand-focused communications. • Monitor content performance and recommend updates to improve reach, quality, and user engagement.
2026-05-20T00:00:00Z