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6 results for Customer Experience Specialist in Houston, TX

Customer Service Representative

Houston, TX
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Customer Service Representative to support customers with account inquiries, service requests, and billing-related questions in Houston, Texas. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping people, communicating clearly, and managing detailed customer information in a fast-paced setting. The person in this role will serve as a key point of contact, ensuring customers receive accurate guidance while service issues are addressed promptly and professionally. Responsibilities: • Assist customers with setting up new accounts, transferring service, and arranging service suspension or restoration as needed. • Respond to questions about rates, charges, and service guidelines by providing clear and courteous explanations. • Review account concerns related to billing, usage changes, and meter activity to identify issues and support resolution. • Work closely with field personnel to schedule and follow up on service requests, meter-related activity, and assigned work orders. • Update and maintain customer records in the billing system with a high level of accuracy and completeness. • Accept payments, document account activity, and help customers understand available payment arrangement options when applicable. • Communicate important service-related updates, including planned interruptions, meter work, and policy changes. • Address customer concerns professionally, de-escalate challenging situations, and route complex matters to the appropriate team when necessary. • Follow established procedures, service standards, and applicable regulations in all customer interactions and account handling.
2026-07-29T00:00:00Z

Customer Service Supervisor

Houston, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment. Responsibilities:• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.
2026-07-10T00:00:00Z

Customer Service Rep-Level 2 - Experienced (6 - 10 Years)

Houston, TX
onsite
Temporary / Contract
16 - 17 USD / Hourly
We are looking for an experienced Customer Service Representative to support a busy customer care operation in Houston, TX. This Long-term Contract position is well suited for someone who can manage complex service issues with professionalism, sound judgment, and a strong commitment to customer satisfaction. The right candidate will be comfortable working across multiple platforms, documenting interactions thoroughly, and delivering consistent service in a fast-paced environment. Prior exposure to energy or utilities settings is helpful, though not required. Responsibilities:• Resolve escalated customer inquiries with professionalism, empathy, and a focus on practical solutions.• Record customer interactions, case updates, and outcomes accurately to maintain complete and reliable service documentation.• Use CRM, ticketing, and related business systems efficiently while managing multiple tasks at the same time.• Investigate billing questions, service concerns, and account-related issues to provide timely and accurate responses.• Monitor service results against established performance indicators and contribute to strong customer satisfaction outcomes.• Apply company policies, procedures, and compliance standards consistently during customer interactions and case handling.• Partner with internal teams such as billing, claims, revenue support, or operations to address customer needs and close open issues.• Support onboarding, training, or knowledge-sharing efforts by helping reinforce service procedures and best practices when needed.
2026-07-22T00:00:00Z

Client Services Associate

Houston, TX
onsite
Permanent / Full Time
85000 - 110000 USD / Yearly
Our client is looking for a Client Services Assistant with relevant experience to support a wealth management team in Houston, Texas. This position is ideal for someone who brings strong financial services experience, communicates confidently with high-net-worth clients, and thrives in a deadline-driven environment. The successful candidate will play a key role in maintaining service quality, coordinating account-related activities, and ensuring day-to-day operations run smoothly. Responsibilities:• Serve as a primary point of contact for client service inquiries, delivering timely and attentive support to high-net-worth individuals and internal partners.• Coordinate account documentation, service requests, and follow-up activities to help ensure accurate processing and a seamless client experience.• Maintain detailed records and update client information within Salesforce and other internal systems to support organized and compliant workflows.• Prepare, review, and track reports, spreadsheets, and service-related materials using Microsoft Excel and related office tools.• Partner with advisors and operations staff to manage priorities, resolve issues, and keep client deliverables on schedule.• Monitor deadlines across multiple service activities, ensuring items are completed thoroughly, accurately, and on time.• Support wealth management and advisory service processes by assisting with administrative and operational tasks tied to client accounts.
2026-07-15T00:00:00Z

Call Center Representative

Sugar Land, TX
onsite
Temporary / Contract
15 - 16 USD / Hourly
We are looking for a customer-focused Call Center Representative to support members and employees within a fast-paced Financial Services environment in Sugar Land, Texas. This Contract position is ideal for someone who communicates clearly, handles service issues with professionalism, and takes pride in delivering accurate account support. The person in this role will respond to inquiries, guide callers through available services, and help ensure day-to-day service operations run smoothly. Responsibilities: • Respond to incoming calls and inquiries from members and employees, providing clear information and timely support. • Address routine service concerns independently and escalate more complex issues to leadership with relevant details and recommended next steps. • Promote appropriate products and services by identifying member needs and explaining available options. • Update and maintain account records in internal systems with accuracy and attention to detail. • Review assigned reports to monitor service quality, identify discrepancies, and support operational accuracy. • Process member wire transfer requests in accordance with established procedures and compliance standards. • Document interactions thoroughly and follow internal guidelines to ensure consistent customer service. • Assist with additional service or administrative tasks as needed to support call center operations.
2026-07-29T00:00:00Z

Digital Marketing Specialist

Galveston, TX
onsite
Temporary to Hire
39.5865 - 45.837 USD / Hourly
We are looking for a creative and self-directed Digital Marketing Specialist to support marketing initiatives for the Parking & Ground Transportation team in Galveston, Texas. This contract-to-permanent opportunity is ideal for someone who enjoys producing engaging digital content across social media, email, video, and web platforms while collaborating with internal marketing partners. The role requires a hands-on, detail-oriented individual who can capture content onsite, shape compelling visual stories, and help maintain a consistent online presence. Responsibilities: • Develop and publish digital content for social platforms, email communications, and web channels to strengthen audience engagement. • Produce video projects from planning through final edit, including onsite filming, footage selection, and post-production enhancements. • Design marketing assets such as graphics, promotional visuals, and short-form multimedia content using industry-standard creative tools. • Update and maintain website content in WordPress, ensuring information remains accurate, timely, and visually aligned with brand standards. • Partner with the Parking & Ground Transportation team, the Digital Marketing Coordinator, and other stakeholders to execute marketing priorities and campaign deliverables. • Monitor digital campaign performance using analytics tools and apply insights to improve reach, interaction, and overall effectiveness. • Create and distribute email marketing materials and newsletters that support departmental communications and ongoing promotions. • Stay current on emerging social media trends, content formats, and platform best practices to keep campaigns fresh and relevant.
2026-07-17T00:00:00Z