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4 results for Customer Experience Specialist in Houston, TX

Customer Experience Specialist

Houston, TX
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to support borrowers in a fast-paced contact center environment in Houston, Texas. This Long-term Contract opportunity is ideal for someone who enjoys resolving customer concerns, communicating clearly, and handling a wide range of account-related inquiries effectively. In this role, you will assist with mortgage servicing topics, payment questions, escrow and tax matters, refinance requests, and early-stage delinquency conversations while using multiple platforms and AI-enabled tools. You will join a team that offers structured training, ongoing coaching, and strong opportunities for long-term growth. Responsibilities: • Respond to a high volume of inbound and outbound customer interactions related to mortgage servicing and general account support. • Guide customers through questions involving payments, escrow activity, tax details, refinancing options, and other account concerns with accuracy and care. • Address early-stage past-due accounts up to 60 days delinquent while maintaining a service-focused and detail-oriented approach. • Navigate several internal systems and AI-assisted resources to research accounts, document conversations, and provide timely resolutions. • Compose clear follow-up communication through email and related service channels when additional support or clarification is needed. • Troubleshoot routine customer issues, including access or connectivity-related concerns, and direct more complex matters to the appropriate team when necessary. • Participate in scheduled training, coaching, and post-training workflow expectations, including periodic rotational Saturday coverage with compensatory time provided. • Maintain quality standards, compliance expectations, and accurate records during every customer interaction.
2026-09-17T00:00:00Z

Director of Customer Experience

Houston, TX
onsite
Permanent / Full Time
120000 - 145000 USD / Yearly
We are looking for a strategic customer experience leader to guide brand perception, client engagement, and service excellence for our Houston, Texas team. This role is ideal for someone who can balance growth-focused marketing with responsive issue resolution, especially in environments serving diverse stakeholder groups. The successful candidate will strengthen customer loyalty, elevate educational product messaging, and build confidence with clients when service disruptions occur. Responsibilities: • Lead customer experience and brand initiatives that improve satisfaction, retention, and long-term account value across the Houston, Texas market. • Shape marketing strategies for educational products, including textbook-related materials, to ensure messaging resonates with business customers and end users. • Direct service recovery efforts when shipping or delivery issues arise, ensuring concerns are resolved quickly and customer confidence is restored. • Manage relationships across varied audiences, balancing the needs of clients, internal teams, sales partners, and operational stakeholders at the same time. • Rebuild trust with customers through thoughtful communication, consistent follow-through, and solutions that address underlying service concerns. • Use digital marketing and analytics insights to refine outreach efforts, measure engagement, and strengthen brand awareness. • Partner with sales and operations leadership to align customer experience goals with revenue growth, account development, and service performance. • Oversee customer experience strategies that connect support, branding, and business development into a unified client journey.
2026-09-09T00:00:00Z

Customer Service Manager

Baytown, TX
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-09-04T00:00:00Z

Client Services Associate

Houston, TX
onsite
Permanent / Full Time
85000 - 110000 USD / Yearly
Our client is looking for a Client Services Assistant with relevant experience to support a wealth management team in Houston, Texas. This position is ideal for someone who brings strong financial services experience, communicates confidently with high-net-worth clients, and thrives in a deadline-driven environment. The successful candidate will play a key role in maintaining service quality, coordinating account-related activities, and ensuring day-to-day operations run smoothly. Responsibilities:• Serve as a primary point of contact for client service inquiries, delivering timely and attentive support to high-net-worth individuals and internal partners.• Coordinate account documentation, service requests, and follow-up activities to help ensure accurate processing and a seamless client experience.• Maintain detailed records and update client information within Salesforce and other internal systems to support organized and compliant workflows.• Prepare, review, and track reports, spreadsheets, and service-related materials using Microsoft Excel and related office tools.• Partner with advisors and operations staff to manage priorities, resolve issues, and keep client deliverables on schedule.• Monitor deadlines across multiple service activities, ensuring items are completed thoroughly, accurately, and on time.• Support wealth management and advisory service processes by assisting with administrative and operational tasks tied to client accounts.
2026-08-21T00:00:00Z