We are looking for a skilled Treasury Analyst to join our team on a long-term contract basis in Charlotte, North Carolina. This position offers the opportunity to work on cash forecasting, financial planning, and analysis in a dynamic environment. The ideal candidate will bring strong analytical skills, forecasting expertise, and a proactive approach to research and problem-solving.<br><br>Responsibilities:<br>• Develop and manage detailed cash forecasts, focusing on distribution funds to ensure financial accuracy.<br>• Prepare accrual budgets and translate them into comprehensive cash budgets using Adaptive Planning tools.<br>• Participate in variance analysis discussions and collaborate with FP& A teams to address discrepancies.<br>• Conduct reforecasting activities when necessary, ensuring alignment with organizational goals.<br>• Manage credit agreements, project financing, and depository arrangements, including withdrawal and transfer certificates.<br>• Compile debt service coverage ratios and oversee automated financial calculations for improved efficiency.<br>• Approve accounts payable batches and oversee key settlement forecasts to maintain compliance.<br>• Collaborate on tax equity-related projects to support organizational financial strategies.
<p>A dynamic organization in the South of Charlotte region is seeking a Senior Financial Analyst with strong command of the full financial statement package — income statement, balance sheet, and cash flow. This role plays a key part in analyzing financial performance, interpreting trends, and supporting strategic decision‑making across the business. The ideal candidate brings a blend of analytical rigor, business acumen, and the ability to translate complex financial data into clear insights.</p><p>There is hybrid flexibility. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze and interpret all three financial statements to identify trends, risks, and opportunities that impact business performance.</li><li>Develop and maintain financial models that integrate income statement, balance sheet, and cash flow drivers.</li><li>Prepare monthly and quarterly reporting packages, including variance analysis and forward‑looking insights.</li><li>Partner with accounting to ensure accurate financial results and alignment between operational activity and reported outcomes.</li><li>Support budgeting and forecasting processes, ensuring assumptions tie cohesively across all financial statements.</li><li>Evaluate working capital, liquidity, and cash flow impacts of business initiatives.</li><li>Conduct ad‑hoc analysis to support leadership decisions, including scenario modeling and sensitivity analysis.</li><li>Assist in improving financial reporting processes, tools, and data integrity.</li><li>Collaborate cross‑functionally to explain financial results and guide non‑finance stakeholders.</li></ul>
<p>We are looking for a skilled Part-Time Financial Analyst to join our team in Charlotte, North Carolina. In this role, you will play a pivotal part in maintaining and improving our financial reporting processes while providing insightful analysis to support business decisions. This is a Long-term Contract position, ideal for candidates with strong attention to detail, analytical abilities, and expertise in financial forecasting. Strong Excel skills needed. </p><p><br></p><p>Responsibilities:</p><p>• Prepare and analyze weekly cash flow forecasts, rolling profit and loss reports, balance sheet projections, and working capital forecasts.</p><p>• Develop and review monthly financial reports, including consolidated and brand-specific profit and loss statements, balance sheets, and cash flow statements.</p><p>• Compile and maintain scorecards and analysis packages to support organizational decision-making processes.</p><p>• Create finance slides and assist with commentary for monthly management presentations.</p><p>• Conduct detailed sales and marketing expense analyses to identify trends and areas for improvement.</p><p>• Generate department-specific profit and loss reports to track performance and adherence to budgets.</p><p>• Manage bank covenant forecasting and reporting, ensuring compliance with certificates and regulations.</p><p>• Produce summary files and other key financial documents to support organizational needs.</p>
<p>A growing manufacturing company in the Charlotte area is looking to add an <strong>Accounting Clerk / AP Specialist</strong> to their tight‑knit finance team. This is a great opportunity for someone who is motivated, eager to learn, and excited about building a long-term career in accounting.</p><p><br></p><p><strong>Why this role is exciting</strong></p><ul><li><strong>Stable industry + strong team</strong> (you’ll work closely with an Accounting Manager and Financial Analyst)</li><li><strong>Clear growth path</strong> — offering a natural internal step-up for the right person</li><li><strong>Hands-on, well-rounded accounting exposure</strong> across AP, AR, reporting, and vendor/customer interaction</li></ul><p><strong>What They’re Looking For</strong></p><ul><li>Someone <strong>motivated, curious, and quick to learn</strong></li><li>Well-rounded accounting experience (AP & AR), <strong>or</strong> a recent accounting graduate with strong fundamentals</li><li>Comfortable pitching in where needed — including <strong>occasional phone coverage</strong> at the front desk</li><li>Strong Excel skills (pivot tables); familiarity with ERP systems helpful</li></ul><p><strong>Responsibilities</strong></p><p><strong>Accounts Payable & Financial Processing</strong></p><ul><li>Review, process, and post invoices accurately</li><li>Match invoices to packing slips</li><li>Obtain approvals and enter raw material invoices</li><li>Park invoices pending approval</li><li>Print checks + process ACH payments</li><li>Upload payment files to the bank</li><li>Match checks to invoices & prepare remittances</li><li>Assist with cash forecasts</li><li>Prepare month-end accruals and recurring invoice schedules</li><li>Reconcile credit card and bank accounts</li><li>Complete general ledger and subledger reconciliations</li><li>Provide ad hoc financial research & analysis</li></ul><p><strong>Vendor Relations</strong></p><ul><li>Respond to vendor inquiries</li><li>Set up and update vendor records</li><li>Encourage vendors to transition to ACH</li><li>Review vendor statements for missing invoices</li><li>Maintain strong, timely vendor relationships</li></ul><p><strong>Accounts Receivable & Customer Support</strong></p><ul><li>Review aging reports and perform weekly collections calls</li><li>Post and reconcile daily AR transactions</li><li>Follow up on past-due accounts</li><li>Prepare monthly AR and trade reports</li><li>Maintain accurate customer account records</li><li>Provide professional, timely customer communication</li></ul><p><strong>Compliance & Confidentiality</strong></p><ul><li>Maintain accuracy, integrity, and confidentiality in all financial processes</li><li>Contribute to continuous improvement of accounting systems & workflows</li><li>Handle other tasks as assigned</li></ul><p><br></p>
<p>We’re partnering with a growing organization seeking a Senior Data Analyst to serve as the internal NetSuite subject matter expert and lead financial reporting and analytics initiatives.</p><p>This role sits at the intersection of Finance and Data, working closely with a collaborative finance team to elevate reporting, system optimization, and executive-level financial visibility. The ideal candidate will take ownership of NetSuite reporting architecture and build scalable dashboards in Microsoft Power BI that drive informed decision-making across the organization.</p><p><br></p><p>What You’ll Own:</p><p><strong>NetSuite Leadership</strong></p><ul><li>Serve as the internal NetSuite SME (Saved Searches, Suite Analytics Connect, system architecture)</li><li>Optimize reporting accuracy and improve overall system usage</li><li>Strengthen data governance and financial visibility</li><li>Support ongoing system enhancements and continuous improvement</li></ul><p><strong>Executive-Level Reporting</strong></p><ul><li>Build and scale Power BI dashboards connected directly to NetSuite (ODBC/API or data warehouse)</li><li>Develop advanced DAX measures and complex KPI calculations</li><li>Automate refreshes and manage workspace security</li><li>Create intuitive, drill-down dashboards for Finance and Operations</li></ul><p><strong>Advanced Analytics</strong></p><ul><li>Write complex SQL queries to unify disparate datasets</li><li>Deliver variance analysis and forecasting insights</li><li>Move reporting beyond descriptive analytics toward predictive insights</li></ul><p><strong>Stakeholder Collaboration</strong></p><ul><li>Partner closely with Finance and department leaders</li><li>Standardize data inputs for cleaner, more reliable reporting</li><li>Present actionable insights and recommendations to executive leadership</li></ul>
We are looking for an experienced Accounts Receivable Analyst to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a key role in managing financial transactions and ensuring the accuracy of accounts receivable processes. This is an opportunity to work in a dynamic environment within the construction industry.<br><br>Responsibilities:<br>• Oversee the accounts receivable portfolio to ensure timely collection of outstanding balances.<br>• Perform commercial collections activities, maintaining clear and attentive communication with clients to resolve payment issues.<br>• Process cash applications accurately and efficiently, ensuring all payments are recorded.<br>• Handle billing functions, including generating invoices and reconciling accounts.<br>• Monitor cash activity and prepare reports detailing financial transactions.<br>• Utilize SAP software for managing accounts receivable and tracking financial data.<br>• Collaborate with internal teams to address discrepancies and improve payment workflows.<br>• Ensure compliance with company policies and industry standards in all financial operations.<br>• Analyze accounts receivable trends and provide insights to support decision-making.
We are looking for an experienced International Tax Senior Manager to join our team in Charlotte, North Carolina. In this role, you will oversee critical international tax functions, including compliance, transfer pricing, and tax planning, while working closely with divisions, Treasury, and Accounting teams. This is an opportunity to contribute to strategic decision-making and ensure adherence to U.S. international tax regulations.<br><br>Responsibilities:<br>• Prepare and oversee the completion of U.S. tax forms, including Form 5471, to ensure accurate foreign entity reporting.<br>• Collaborate with the Director of Income Tax Accounting to provide foreign income data for quarterly and annual tax provisions.<br>• Implement, monitor, and document global transfer pricing policies to ensure compliance and efficiency.<br>• Offer technical tax guidance to international business operations to optimize day-to-day activities.<br>• Support the Vice President of Tax in evaluating and implementing transfer pricing studies conducted by external consultants.<br>• Analyze tax and business implications of acquisitions, divestitures, and restructurings related to foreign operations.<br>• Identify and propose foreign tax planning opportunities, presenting recommendations to senior leadership.<br>• Advise on legal entity structures and operational changes to minimize tax liabilities for foreign operations.<br>• Assist in managing international aspects of U.S. tax audits and foreign affiliate audits, including drafting responses and supporting appeals.<br>• Provide strategic advice to the Corporate Treasury team to optimize global cash management and minimize tax implications.
We are looking for a detail-oriented Senior Inventory Accounting Analyst to join our team in Mooresville, North Carolina. This is a long-term contract position ideal for someone with extensive experience in cost accounting and inventory management. The role requires strong analytical skills and the ability to collaborate effectively with various stakeholders to ensure accurate inventory costing and financial reporting.<br><br>Responsibilities:<br>• Analyze inventory and costing data to develop tools and reports that enhance understanding of product and service costs.<br>• Participate in weekly physical inventory counts to ensure accurate tracking and valuation.<br>• Collaborate with internal and external management teams to determine appropriate costs for distributed products, raw materials, and logistics services.<br>• Provide support for other accounting functions, including accounts receivable and accounts payable, as needed.<br>• Ensure accurate freight costing and logistics analysis for both internal and external third-party providers.<br>• Utilize advanced Excel skills to streamline processes and improve data accuracy.<br>• Maintain a substantial understanding of product costing, particularly within the distribution industry.<br>• Work onsite initially, transitioning to a hybrid schedule once fully acclimated to the role.
<p>Protiviti Engagement- Contract Role </p><p>We are partnering with a confidential financial services client undergoing a transition in waterfall payment modeling and CLO conversion. To support this initiative, we are expanding the project team with skilled CLO Modelers and Reporting Analysts.</p><p><br></p><p>• Reporting Analyst (3-5 years' experience)</p><p>• CLO Modeler (3–5 years' experience)</p><p><br></p><p>What You’ll Do</p><p>• Support the transition of complex payment waterfalls into automated systems</p><p>• Convert Collateralized Loan Obligations (CLOs) into modeled structures</p><p>• Collaborate closely with Relationship Management teams as responsibilities shift</p><p>• Deliver clear, intuitive reporting using BI tools and reporting engines</p><p>• Conduct due diligence on loan portfolios, including CLO structures</p><p>• Analyze and evaluate credit risk models to ensure alignment with regulatory and organizational standards</p><p>• Develop and implement strategies to optimize leveraged loan and credit risk frameworks</p><p>• Monitor and enhance risk management processes to improve efficiency and compliance</p><p>• Provide insights and recommendations to strengthen credit and loan risk practices</p><p>• Lead workflow improvements and support data‑driven decision‑making across the risk management function</p><p><br></p><p>Skills We’re Looking For</p><p>• CDO Suite expertise (required for CLO Modelers)</p><p>• Strong SQL and Excel proficiency</p><p>• Experience with reporting engines and BI tools</p><p>• Knowledge of CLOs or structured credit products (strong plus)</p><p>• Background in financial modeling, credit risk, or structured loan analysis</p><p><br></p><p>Locations</p><p>• Charlotte, NC (Hybrid Onsite) - Atlanta and Greensboro can also work. </p><p>• Remote option available for experienced CLO Modelers</p><p><br></p><p>Timeline</p><p>• Duration expected to span 6–8 months</p><p>• Target start date: March </p><p><br></p>
<p>We are partnering with a rapidly growing organization in the energy who is looking to add a <strong>Financial Reporting Manager</strong> to join our expanding finance team. This is a highly visible role with regular exposure to executive leadership, including the C‑Suite.</p><p><br></p><p><strong>Position Overview</strong></p><p>The <strong>Financial Reporting Manager</strong> will lead the preparation, analysis, and presentation of financial statements and reporting packages. This person will own month‑end and quarter‑end reporting cycles, support technical accounting assessments, and play a critical role in ensuring compliance with U.S. GAAP. Strong communication skills are essential, as this position interfaces frequently with senior leadership, auditors, and cross‑functional teams.</p><p>This is a <strong>hybrid role</strong> based in <strong>North Charlotte</strong>, offering a blend of remote flexibility and in‑office collaboration.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the preparation and review of monthly, quarterly, and annual financial statements in accordance with U.S. GAAP.</li><li>Manage the consolidation and reporting process across multiple entities and business units.</li><li>Prepare executive‑level reporting packages and deliver insights to the CFO, Controller, and other C‑Suite leaders.</li><li>Ensure accuracy and integrity of financial results through strong internal review and controls.</li><li>Partner with FP& A, Operations, and Project teams to support financial reporting needs and business initiatives.</li><li>Oversee external audit processes, including preparation of supporting schedules and documentation.</li><li>Research technical accounting matters and draft supporting memos.</li><li>Drive process improvements and automation within the reporting function.</li><li>Support system enhancements and integrations—<strong>NetSuite experience is a major plus</strong>.</li><li>Mentor and provide guidance to junior accounting staff.</li></ul><p><br></p><p><strong>Required Qualifications</strong></p><ul><li>Bachelor’s degree in Accounting, Finance, or related field; CPA highly preferred.</li><li>5–8+ years of progressive accounting or reporting experience (public accounting and/or corporate reporting experience strongly valued).</li><li>Deep knowledge of <strong>U.S. GAAP</strong> and financial reporting standards.</li><li>Expert‑level <strong>Excel</strong> skills (advanced formulas, data modeling, pivot tables).</li><li>Exceptional written and verbal communication skills; proven ability to present financial information to executives.</li><li>Strong attention to detail and ability to manage multiple deadlines in a fast‑paced, high‑growth environment.</li><li>Experience leading or supporting audits.</li><li><strong>NetSuite ERP experience strongly preferred</strong>, especially in a scaling or multi‑entity environment.</li></ul><p><br></p>
<p>We are seeking an experienced Senior Technical Project Manager to lead large-scale, enterprise-level technology initiatives. This role requires strategic oversight, executive-level communication, and the ability to manage complex, multi-phase programs across infrastructure, networking, and software environments. This is a leadership position responsible for driving delivery excellence, aligning technology strategy with business objectives, and mentoring junior project managers.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead large, cross-functional IT programs from initiation through deployment</li><li>Manage project portfolios, budgets, forecasting, and executive reporting</li><li>Drive enterprise infrastructure, cloud, networking, and systems initiatives</li><li>Oversee risk management, change control, and governance processes</li><li>Facilitate executive steering committees and stakeholder alignment</li><li>Ensure resource planning and vendor management across multiple teams</li><li>Implement and refine PMO standards, documentation, and best practices</li><li>Mentor junior PMs and support professional development within the team</li></ul>
<p>We are looking for an experienced Transactional Accounting Manager to oversee and enhance accounts receivable and accounts payable processes for our organization. This role requires a strategic individual who can lead process improvements, ensure operational efficiency, and maintain compliance with accounting standards. The ideal candidate will thrive in a hybrid work environment and have experience centralizing operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Centralization Leadership</strong></p><ul><li>Design and implement the migration of divisional accounting processes into a unified, centralized structure.</li><li>Partner with divisional leaders to ensure smooth knowledge transfer and process alignment.</li></ul><p><strong>Process Optimization</strong></p><ul><li>Analyze, redesign, and implement best-in-class processes for all transactional accounting functions.</li><li>Drive efficiency, accuracy, and scalability to support future growth.</li></ul><p><strong>Accounts Payable (AP) Management</strong></p><ul><li>Oversee end-to-end AP processes, including invoice processing, payments, vendor setup/maintenance, and resolution of discrepancies.</li><li>Lead vendor reconciliation efforts to maintain accurate records and financial integrity.</li></ul><p><strong>Accounts Receivable (AR) Management</strong></p><ul><li>Direct the AR cycle, including billing, cash application, collections, and customer account management.</li><li>Ensure timely and accurate receipt of payments and lead customer reconciliation initiatives.</li></ul><p><strong>Sales Data Integration</strong></p><ul><li>Manage and optimize the sales loading process, ensuring accurate and timely data integration into the accounting system.</li></ul><p><strong>Team Building & Leadership</strong></p><ul><li>Recruit, train, and supervise a team responsible for transactional accounting activities.</li><li>Foster a culture of accountability, continuous improvement, and professional development.</li></ul><p><strong>Hands-On Execution</strong></p><ul><li>Perform day-to-day transactional accounting tasks during the initial phase to ensure operational continuity and build foundational knowledge of processes.</li></ul><p><strong>System Implementation & Optimization</strong></p><ul><li>Utilize SAGE Intacct for core accounting functions; experience with SAGE Intacct is highly desirable.</li><li>Collaborate with IT and finance leadership to optimize system usage and support ongoing training.</li></ul><p><br></p>
We are looking for a skilled Accounting Manager/Supervisor to oversee financial operations and ensure the accuracy of accounting processes within our organization. This role is vital in maintaining compliance and delivering precise financial reports, while also improving efficiency in accounting practices.<br><br>Responsibilities:<br>• Manage month-end close processes, ensuring all financial activities are completed accurately and on schedule.<br>• Oversee general ledger activities, maintaining organized and reliable accounting records.<br>• Conduct financial statement audits and collaborate with external auditors to ensure compliance.<br>• Reconcile accounts on a regular basis to verify accuracy and identify discrepancies.<br>• Prepare and review journal entries to maintain precise financial documentation.<br>• Implement and monitor internal controls to safeguard financial assets.<br>• Analyze financial data and reports to provide insights for decision-making.<br>• Supervise and mentor accounting staff, fostering growth and ensuring team productivity.<br>• Collaborate with other departments to improve accounting processes and resolve issues.<br>• Ensure adherence to accounting standards and regulatory requirements.
<p><strong>Overview:</strong></p><p>We are seeking an experienced <strong>Accounts Payable Manager</strong> to join our fast‑growing, fast‑paced organization. This is a <strong>hands-on, working manager role</strong> responsible for both day‑to‑day AP operations and people leadership. The ideal candidate has prior <strong>management or team lead experience</strong>, thrives in a dynamic environment, and is comfortable driving process improvements as the company scales. <strong>NetSuite or similar ERP experience is strongly preferred.</strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee the full-cycle Accounts Payable process, ensuring timely and accurate invoice processing, approvals, payment runs, and vendor management.</li><li>Lead, mentor, and develop the AP team; manage workloads, performance, and ongoing training.</li><li>Serve as a hands-on manager, stepping into daily processing as needed to support team workload and deadlines.</li><li>Ensure compliance with internal controls, company policies, and audit requirements.</li><li>Manage AP aging, month-end close tasks, reconciliations, and reporting.</li><li>Partner with Procurement, Accounting, and FP& A to streamline workflows and resolve discrepancies.</li><li>Implement process improvements to support scalability, automation, and efficiency.</li><li>Maintain vendor relationships, resolve payment issues, and negotiate terms when applicable.</li><li>Oversee 1099 preparation and other year-end AP responsibilities.</li><li>Utilize <strong>NetSuite</strong> (preferred) or similar ERP systems to manage AP workflows and reporting.</li></ul>
We are looking for an experienced Accounts Payable Supervisor/Manager to join our team in Concord, North Carolina. In this role, you will oversee critical financial operations, ensuring accuracy and efficiency in accounts payable processes. You will also lead a dedicated team while driving improvements in workflows and procedures.<br><br>Responsibilities:<br>• Supervise and provide guidance to a team of four accounts payable professionals.<br>• Oversee the full accounts payable cycle, including invoice coding, processing, and payment execution.<br>• Manage payment methods such as automated clearing house (ACH) transactions and check runs.<br>• Ensure timely and accurate posting of payments and cash applications.<br>• Drive process improvements and implement forward-thinking strategies to enhance efficiency.<br>• Maintain compliance with company policies and financial regulations.<br>• Collaborate with other departments to resolve discrepancies and streamline operations.<br>• Monitor cash flow and manage reporting related to accounts payable activities.<br>• Provide training and development opportunities to team members to enhance skillsets.<br>• Ensure smooth day-to-day operations while working onsite four days per week.
<p>Project Destination – Subject Matter Expert (SME)</p><p>Location: Remote (U.S. – excluding Alaska & Hawaii)</p><p>Duration: Contract | March 2026 – December 2026</p><p>Pay Rate: $50/hr+ (flexible based on experience)</p><p>Overview</p><p>Our client is seeking a Project Destination Subject Matter Expert (SME) to support a confidential initiative within their Consumer Lending division (Auto & Card). This role requires deep expertise in travel‑related programs, credit card travel rewards, and regulatory compliance. The SME will serve as a key advisor to cross‑functional teams and ensure alignment with business, operational, and compliance standards.</p><p><br></p><p>Key Responsibilities</p><p>• Act as the primary SME for a confidential project within the credit card and travel rewards space.</p><p>• Provide expert guidance on business requirements, program structure, and compliance considerations for travel rewards programs.</p><p>• Support regulatory, risk, and background check processes tied to travel‑related initiatives.</p><p>• Partner with cross‑functional stakeholders (operations, compliance, product, legal, etc.) to ensure program alignment and execution.</p><p>• Offer strategic insights to help shape program design, controls, and customer experience.</p><p><br></p>
<p>We are looking for a detail-oriented and organized Executive Assistant to provide vital support to a small, collaborative team in Charlotte, North Carolina. This role involves managing administrative tasks, overseeing bookkeeping functions, and ensuring smooth communication across the team. The ideal candidate will be proactive and skilled in financial operations, with a strong ability to maintain accuracy and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Administrative & Executive Support</strong></p><ul><li>Collaborate with fellow administrators to deliver exceptional service and consistent support across the organization.</li><li>Manage complex travel logistics for investment professionals, including:</li><li>Full-cycle travel planning</li><li>Monitoring flight schedules and adjustments</li><li>Coordinating group travel and aligning schedules across teams</li><li>Completing expense reports and related documentation</li><li>Maintain and manage executive calendars; proactively identify conflicts and respond quickly to unexpected scheduling changes.</li><li>Coordinate board meetings, investment-related travel, and multi‑party scheduling needs.</li></ul><p><strong>Office & Operational Support</strong></p><ul><li>Organize internal and external meetings, including onsite and offsite arrangements.</li><li>Partner with third‑party vendors and service providers.</li><li>Occasionally assist with select personal requests (e.g., family travel) for senior leaders.</li><li>Build strong, professional relationships with executives across partner companies, advisory contacts, and other external stakeholders.</li><li>Support general office operations and maintain shared spaces as needed.</li><li>Own long-term administrative projects and manage them with minimal oversight.</li><li>Maintain the highest level of confidentiality, professionalism, and discretion.</li></ul><p><strong>Team Culture & Function-Specific Expertise</strong></p><ul><li>Demonstrate a positive attitude, reliability, and a commitment to excellence.</li><li>Offer assistance proactively and complete tasks independently.</li><li>Over time, develop subject‑matter expertise in certain operational areas (e.g., events, IT coordination, philanthropic activities, office services, office relocations).</li><li>Experience with office moves is helpful but not required.</li></ul><p><br></p>
<p>We are seeking a Product Support Representative to join our team in Cornelius. This is a fully on-site position with the hours of 10-6 Monday-Friday. A good fit for the role has interest in the stock market and learning more about it! </p><p><br></p><p>The Product Support Representative serves as the primary point of contact for both prospective and current customers in a subscription‑based environment. This role supports users with product navigation, technical troubleshooting, and billing inquiries while ensuring a seamless, positive customer experience. Representatives play a critical role in customer satisfaction, retention, and upselling by providing timely, accurate, and empathetic support across phone, email, and chat.</p><p>In this role, you will help customers understand and utilize the system, assist with account and billing needs, troubleshoot software issues, document interactions in the CRM, and collaborate with internal teams to improve products and processes. You will also maintain continual knowledge of market trends, stock market activity, and educational content to better serve users.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Customer Support & Communication</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat regarding product use, troubleshooting, and billing.</li><li>Answer all assigned communications promptly and professionally.</li><li>Verify customer information in every interaction.</li><li>Provide accurate, timely product guidance, training, and technical support.</li><li>Deliver empathetic support to drive customer satisfaction and retention.</li><li>Identify upselling opportunities for products, services, and courses.</li></ul><p><strong>Billing & Account Management</strong></p><ul><li>Process customer orders, account updates, and payment method changes.</li><li>Escalate billing concerns to the Billing Department.</li><li>Escalate non-standard refunds to the Product Support Manager.</li></ul><p><strong>Technical Troubleshooting & Escalation</strong></p><ul><li>Troubleshoot technical issues within your scope.</li><li>Escalate complex issues to Product Development through proper channels.</li></ul><p><strong>Documentation & CRM Management</strong></p><ul><li>Log all customer interactions, issues, and resolutions accurately.</li></ul><p><strong>Internal Collaboration</strong></p><ul><li>Communicate customer feedback and recurring issues to leadership.</li><li>Support product improvements through beta testing and feedback.</li><li>Moderate live streams, webcasts, and educational sessions as needed.</li></ul><p><strong>Product & Market Knowledge</strong></p><ul><li>Stay up to date on market conditions, educational content, and active promotions.</li><li>Participate in training plans, paper trading, and company portfolio contests.</li></ul><p><strong>Process & Product Improvement</strong></p><ul><li>Suggest improvements for literature, products, website content, and processes.</li><li>Report any identified errors to management.</li></ul>
