Robert Half is seeking a Senior Systems Engineer who thrives in dynamic environments and brings emotional intelligence, empathy, and a customer-centric mindset to every solution. This is an exciting opportunity to collaborate with industry experts and drive meaningful change through technology. This is a direct permanent role in the Kalamazoo, MI area working Hybrid onsite. <br> What You’ll Do Partner with cross-functional teams to capture requirements and deliver IT solutions that support business goals. Design, implement, and manage monitoring and alert systems with automated responses to ensure business continuity. Mentor and guide technology teams, sharing knowledge and best practices. Establish and maintain standards for systems design, testing, implementation, support, and security. Create and maintain documentation including SOPs, knowledge base articles, and troubleshooting guides. Drive scripting and automation to streamline operations and solve recurring issues. Act as a top-tier resource for resolving complex technical problems. Collaborate with IT leadership to identify skill gaps and evolve the IT function.
<p>Position Overview</p><p>We are seeking a highly motivated and experienced Product Owner (Senior) to support our IT Service Center operations. This role will be responsible for defining and prioritizing the product backlog, managing stakeholder relationships, and driving the successful delivery of Technology Service Center initiatives. The ideal candidate will have a strong background in IT service management, Agile methodologies, and stakeholder engagement, paired with excellent communication and leadership skills.</p><p>Key Responsibilities</p><ul><li>Define, maintain, and prioritize the Service Center product backlog based on business value and stakeholder needs.</li><li>Serve as the primary liaison between stakeholders and the Service Center team, ensuring requirements are captured and integrated into service delivery.</li><li>Collaborate on developing and communicating the vision and strategy for the Service Center, aligning with business goals.</li><li>Identify and implement continuous improvement opportunities to enhance service quality, efficiency, and customer satisfaction.</li><li>Write and refine user stories for IT service management, ensuring they are clear, concise, and actionable.</li><li>Actively participate in sprint planning, reviews, and retrospectives, guiding the Service Center team toward successful outcomes.</li><li>Monitor performance metrics and feedback, leveraging data to drive service improvements.</li><li>Partner with cross-functional teams to ensure services are delivered on time and according to requirements.</li><li>Identify and mitigate risks impacting the delivery of Technology Service Center initiatives.</li></ul><p><br></p><p><br></p>
We are looking for a dedicated Help Desk Analyst to provide exceptional IT support across our organization, including office and field operations. This role requires a proactive individual who can resolve technical issues, manage IT systems, and ensure smooth operations for end-users. The ideal candidate will possess strong problem-solving abilities and a commitment to staying updated on technology trends.<br><br>Responsibilities:<br>• Manage and operate the IT Help Desk, ensuring timely resolution of open tickets and efficient support to end-users.<br>• Configure and set up new hardware and software for employees, providing basic training as needed.<br>• Perform project-based tasks as assigned by the IT Director, adhering to deadlines and quality standards.<br>• Oversee the Antivirus Server and Windows Update Server to ensure devices are secure and up-to-date.<br>• Utilize remote support tools to assist personnel with troubleshooting and resolving technical issues.<br>• Maintain detailed documentation for IT processes, systems, and department activities.<br>• Participate in webinars, conferences, and training sessions to enhance technical knowledge and skills.<br>• Ensure proper management of printers, copiers, and scanners, including troubleshooting and routine maintenance.<br>• Provide after-hours support for urgent issues or project implementations as necessary.<br>• Collaborate with vendors and other stakeholders to address system needs and ensure optimal functionality.
We are looking for an experienced Sales Manager to lead and drive sales efforts for a manufacturing company based in Grand Rapids, Michigan. This role requires a dynamic individual who can manage a team, oversee strategic accounts, and identify new business opportunities to foster growth. The ideal candidate will bring expertise in sales leadership and a proven track record in technology-related industries.<br><br>Responsibilities:<br>• Lead and manage a team of six sales representatives, providing guidance, training, and performance evaluations.<br>• Develop and implement strategic plans to increase sales and expand into new markets.<br>• Identify and pursue new business opportunities across target industries, including retail, manufacturing, and municipal accounts.<br>• Oversee key accounts, such as Meijer, ensuring growth and maintaining strong client relationships.<br>• Collaborate with shared services teams to streamline processes and enhance sales efficiency.<br>• Monitor sales performance metrics and report progress to senior management.<br>• Conduct market research to identify potential customers and industry trends.<br>• Negotiate contracts and pricing agreements to secure profitable deals.<br>• Present sales strategies and results during regular team meetings.<br>• Transition from daily office presence to a hybrid schedule as the role progresses.
We are looking for an experienced Data Engineer to join our dynamic team in Wyoming, Michigan, for a Contract-to-Permanent position. In this role, you will play a key part in designing and managing data systems, developing data pipelines, and ensuring optimal data governance practices across multi-cloud environments. This position offers an exciting opportunity to contribute to cutting-edge healthcare data solutions while collaborating with cross-functional teams.<br><br>Responsibilities:<br>• Design and implement robust data architecture frameworks, including modeling, metadata management, and database security.<br>• Create and maintain scalable data models that support both operational and analytical needs.<br>• Develop and manage data pipelines to extract, transform, and load data from diverse sources into a centralized data warehouse.<br>• Collaborate with various departments to translate business requirements into technical specifications.<br>• Monitor and optimize the performance of data assets, ensuring reliability and efficiency.<br>• Implement and enforce data governance policies, including data retention, backup, and security protocols.<br>• Stay updated on emerging technologies in data engineering, such as AI tools and cloud-based solutions, and integrate them into existing systems.<br>• Establish and track key performance indicators (KPIs) to measure the effectiveness of data systems.<br>• Provide mentorship and technical guidance to team members to foster a collaborative work environment.<br>• Evaluate and adopt new tools and technologies to enhance data capabilities and streamline processes.
We are looking for a motivated and detail-oriented Help Desk Analyst to join our team in Kalamazoo, Michigan. This long-term contract position offers an excellent opportunity to assist with equipment upgrades and provide technical support to ensure smooth operations. The ideal candidate will have a strong foundation in technical troubleshooting, and experience with Chromebooks is highly valued.<br><br>Responsibilities:<br>• Assist with the replacement and upgrade of computer hardware, ensuring all equipment is installed and configured correctly.<br>• Provide technical support to resolve basic issues related to PCs, laptops, and Chromebooks.<br>• Identify and troubleshoot hardware and software problems promptly and effectively.<br>• Maintain accurate records of equipment swaps and technical support activities.<br>• Collaborate with team members to ensure a seamless transition during equipment refreshes.<br>• Educate end-users on basic troubleshooting techniques and system functionalities.<br>• Perform routine maintenance and updates on workstations to optimize performance.<br>• Support the setup and configuration of new desktops and workstations as needed.<br>• Ensure all technical issues are escalated appropriately when beyond the scope of expertise.
<p>We are seeking a seasoned <strong>Technical Product Owner</strong> with 5 to 10 years of experience to join a dynamic product team. This role is ideal for candidates with hands-on experience working with platforms such as ServiceNow, SAP, or similar enterprise systems, and who are comfortable engaging in architectural discussions with technical stakeholders.</p>
<p>We are seeking a skilled Desktop Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems. This role involves supporting end-users, maintaining hardware and software, and ensuring system security across the organization.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices.</li><li>Install, configure, and troubleshoot Windows operating systems and related applications.</li><li>Manage and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.</li><li>Administer Active Directory for user account creation, password resets, and group policy management.</li><li>Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, and printers.</li><li>Install and maintain antivirus software and ensure endpoint security compliance.</li><li>Assist with software deployments, updates, and patch management.</li><li>Document support activities and maintain accurate asset inventory records.</li><li>Provide excellent customer service and communicate technical solutions clearly to non-technical users.</li></ul><p><br></p>
<p>We are looking for an experienced Software Developer to join our dynamic team in Whitehall, Michigan. In this role, you will leverage your expertise in web development to design, enhance, and maintain cutting-edge websites and applications. This position offers the opportunity to work on diverse projects, requiring both creativity and technical proficiency.</p><p><br></p><p>Responsibilities:</p><p>• Develop, maintain, and optimize websites and web applications using modern programming languages and frameworks.</p><p>• Collaborate with cross-functional teams to gather requirements and ensure seamless integration of web solutions.</p><p>• Implement and customize content management systems (CMS) to meet business needs.</p><p>• Utilize full-stack frameworks such as MEAN and LAMP to build and deploy scalable applications.</p><p>• Design and implement e-commerce platforms and enterprise resource planning (ERP) systems.</p><p>• Ensure high-performance and responsive design through the use of HTML, CSS, and JavaScript.</p><p>• Participate in Agile software development lifecycle (SDLC) processes to deliver projects on time and within scope.</p><p>• Perform database development and management to support application functionality.</p><p>• Troubleshoot and resolve issues related to web applications and platforms.</p><p>• Stay updated with emerging technologies and best practices to continually improve development processes.</p>
We are looking for a skilled Software Developer to join our team in Norton Shores, Michigan. In this role, you will contribute to the design, development, and testing of innovative software solutions, ensuring high performance and reliability. This is a great opportunity for professionals with a passion for coding and problem-solving in a collaborative environment.<br><br>Responsibilities:<br>• Develop, test, and maintain software applications using C# and the .NET Framework.<br>• Collaborate with team members to design and implement solutions that align with project goals.<br>• Utilize Microsoft SQL Server for data management and integration tasks.<br>• Work with Visual Studio to write, debug, and optimize code.<br>• Implement and support Electronic Data Interchange (EDI) processes.<br>• Participate in the full software development lifecycle, from requirements gathering to deployment.<br>• Create automated testing scripts to ensure software quality and performance.<br>• Contribute to Agile development practices by actively participating in sprints and team meetings.<br>• Perform code reviews to maintain coding standards and improve overall software quality.
<p>We are seeking a motivated and detail-oriented Product Owner with 2 to 5 years of relevant experience to join our product team. The ideal candidate will play a key role in driving product development by aligning stakeholder needs with strategic goals and ensuring seamless execution from concept to delivery.</p>
