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2 results for Help Desk Support Manager in Grand Rapids, MI

Help Desk/Desktop Support Analyst

Holland, MI
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a manufacturing environment in Holland, Michigan. This Long-term Contract position focuses on preparing end-user equipment, supporting workstation readiness, and resolving common desktop issues so employees can work efficiently. The role is well suited to someone who enjoys hands-on technical work, organized asset handling, and responsive user support in a fast-paced setting. Responsibilities: • Prepare laptops for deployment by imaging or building devices and verifying that required company applications are installed and ready for use. • Receive newly delivered hardware, organize equipment into inventory, and distribute assigned assets to employees as needed. • Process returned devices by evaluating condition, identifying technical issues, cleaning equipment for redeployment, or coordinating disposal when items are no longer usable. • Set up employee work areas by installing IT hardware, mounting monitors, and arranging cabling neatly to support a functional workspace. • Provide front-line support for endpoint problems, including diagnosing and resolving issues related to Windows 10 and Microsoft Office applications. • Track and update support activity through service desk tickets to maintain accurate records and timely resolution of requests. • Assist with basic account and access-related tasks within Active Directory as part of end-user support activities.
2026-08-12T00:00:00Z

Help Desk Analyst - Part Time

Kalamazoo, MI
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a dependable Help Desk Analyst to provide hands-on technical support for onsite users in Kalamazoo, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day hardware and software issues, preparing equipment for end users, and keeping workstations running efficiently. The role supports a paper and packaging environment and requires a practical, service-focused approach to desktop support. Responsibilities: • Respond to incoming support requests, assess technical issues, and determine the appropriate next steps for resolution. • Prepare and deploy desktops and laptops by imaging systems, installing required applications, and confirming device readiness for users. • Set up, maintain, and troubleshoot workstations to ensure reliable performance across daily operations. • Install and configure printers and related hardware, including resolving connectivity and device communication problems. • Diagnose and address common hardware and software issues affecting laptops, desktops, and peripheral equipment. • Perform software installations, updates, and upgrades while verifying compatibility and proper functionality. • Support hardware refresh activities, including component replacements and equipment upgrades as needed. • Provide onsite desktop support in a fast-paced operational setting while documenting completed work and recurring issues.
2026-08-24T00:00:00Z