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13 results for Help Desk Support Manager in Grand Rapids, MI

Office Manager

South Haven, MI
onsite
Permanent / Full Time
65000.00 - 85000.00 USD / Yearly
We are looking for an experienced Office Manager to support daily financial and administrative operations in South Haven, Michigan. This position is ideal for someone who can oversee bookkeeping functions with accuracy, maintain organized records, and help keep the office running efficiently. The role combines hands-on accounting responsibilities with operational support, requiring strong attention to detail and confidence working independently. Responsibilities: • Manage complete bookkeeping activities, including maintaining accurate financial records and supporting day-to-day office operations. • Process vendor invoices, verify payment details, and ensure accounts payable are handled in a timely manner. • Monitor incoming payments, apply receipts correctly, and follow up on outstanding balances to support accounts receivable activities. • Reconcile bank accounts regularly to confirm accurate reporting and resolve discrepancies promptly. • Maintain financial data in QuickBooks Online and produce reports that support business decision-making. • Administer in-house payroll processing while ensuring accuracy, timeliness, and proper record retention. • Prepare and review inventory-related reports to help track stock activity and support operational planning.
2026-07-07T19:04:30Z

Software Development Project Manager

Norton Shores, MI
onsite
Permanent / Full Time
90000.00 - 110000.00 USD / Yearly
We are looking for a hands-on Software Development Project Manager to lead technical initiatives while remaining deeply involved in software development. This onsite opportunity in Norton Shores, Michigan is ideal for someone who can balance project oversight, team coordination, and daily coding in C# within a service-focused environment. The role requires strong judgment, practical engineering experience, and the ability to guide custom software efforts that support business operations and system connectivity. Responsibilities: • Lead software projects from planning through delivery, aligning timelines, priorities, and technical execution with business goals. • Contribute directly to application development on a daily basis, with a strong emphasis on writing and maintaining C# code. • Build and support custom software solutions that integrate with enterprise resource planning and financial systems. • Coordinate project resources, assign work effectively, and monitor progress to keep deliverables on track. • Create and manage rollout plans for new features, enhancements, and production releases. • Oversee quality standards by reviewing deliverables, addressing defects, and promoting reliable development practices. • Work with engineering and business stakeholders to define requirements, clarify scope, and resolve technical issues. • Support electronic data interchange processes and related integrations to ensure dependable data flow across systems.
2026-06-23T12:03:51Z

Finance Manager

Grand Rapids, MI
onsite
Permanent / Full Time
115000.00 - 130000.00 USD / Yearly
We are looking for a Finance Manager to provide financial leadership for operations and commercial decision-making in Grand Rapids, Michigan. This role will shape planning, forecasting, and cost analysis while turning complex business and manufacturing data into practical recommendations for leadership. The ideal candidate brings strong expertise in operational finance, pricing and margin analysis, inventory planning, and cash forecasting, along with the ability to partner across functions to improve performance and support growth. Responsibilities: • Lead the annual budget process, periodic forecasts, and monthly financial outlooks to support business planning and performance management. • Develop revenue, margin, and expense projections across customers, channels, and product categories, highlighting risks and opportunities for leadership review. • Create concise financial reports and presentations that translate results into clear recommendations for senior stakeholders. • Partner with operations teams to evaluate production performance, including yield, scrap, downtime, labor efficiency, and other plant drivers, and quantify their financial impact. • Oversee standard costing activities by maintaining cost assumptions, bills of materials, routing structures, and labor and overhead models across manufacturing processes. • Monitor unit conversion costs, shift-level performance, and profitability trends to identify areas for operational improvement and stronger cost control. • Support pricing decisions and customer profitability reviews by building financial models that assess margins, commercial terms, and quote viability. • Contribute to sales and operations planning, long-range planning, and scenario analysis to guide strategic decisions, investment priorities, and growth opportunities. • Evaluate capital projects and business cases using financial return measures, and assist with audit support, process documentation, and adherence to internal financial controls.
2026-07-09T13:33:37Z

Enterprise Planner

Kalamazoo, MI
onsite
Permanent / Full Time
60000.00 - 75000.00 USD / Yearly
Position TitleEnterprise PlannerJob PurposeTo ensure accurate, complete, and timely planning information that enables the Supply Chain team to meet customer demand while supporting efficient production, inventory management, and supplier execution. This position is responsible for maintaining planning data, production requirements, and system accuracy to ensure materials, schedules, and information are aligned across the enterprise. Success in this role is measured by planning accuracy, data integrity, proactive communication, and dependable execution that enables the broader Supply Chain organization to perform effectively.Essential Duties & ResponsibilitiesPlanning & Scheduling· Develop and maintain accurate production and material plans based on forecasts, customer demand, inventory levels, and production capacity.· Convert demand into actionable material requirements using ERP/MRP planning tools.· Review demand changes daily and adjust planning recommendations accordingly.· Ensure production schedules are supported with complete and accurate planning information.· Identify material shortages, capacity constraints, and schedule risks early and communicate recommended solutions.ERP & Master Data· Maintain planning parameters including lead times, safety stock, reorder points, lot sizes, minimum order quantities, and order multiples.· Maintain accurate Bills of Material and planning-related item data.· Ensure ERP planning data remains complete, accurate, and current.Inventory Planning· Monitor inventory health including excess inventory, slow-moving inventory, stock-out risks, and safety stock compliance.· Recommend inventory adjustments that support service levels while minimizing working capital.· Assist with inventory reconciliation and cycle count investigations.Inbound Logistics & Shipment Management· Manage inbound purchase orders and shipment visibility from supplier dispatch through final delivery.· Monitor shipment status using carrier, freight forwarder, broker, and transportation management system (TMS) portals.· Track and proactively communicate shipment delays, schedule changes, customs holds, and delivery risks.· Review shipment documentation for accuracy and support inbound transportation record management.· Escalate transportation disruptions and recommend mitigation plans to minimize impact on production and customer service.Cross-Functional Coordination· Coordinate planning activities with Production, Purchasing, Customer Service, Quality Assurance, Warehouse and Sales.
2026-07-09T15:03:43Z

Freight AR Specialist

Grand Rapids, MI
onsite
Permanent / Full Time
70000.00 - 100000.00 USD / Yearly
We are looking for a detail-oriented Freight AR Specialist to support accounts receivable, billing accuracy, and collections activities for a logistics operation in Grand Rapids, Michigan. This position plays an important role in maintaining healthy customer accounts, improving cash flow, and partnering with internal teams to address payment concerns. The ideal candidate brings strong billing and credit knowledge, sound judgment, and the ability to manage account issues with professionalism and urgency. Responsibilities: • Oversee a portfolio of customer accounts by tracking aging activity, reviewing payment behavior, and addressing overdue balances in a timely manner. • Prepare, validate, and submit invoices through customer and third-party billing systems to promote accurate and prompt payment. • Investigate account discrepancies such as disputes, deductions, and partial payments, then coordinate resolution with the appropriate stakeholders. • Evaluate credit-related requests, support decisions on account terms and exposure, and assist with establishing new customer profiles. • Partner with Sales to assess receivable trends, discuss collection strategies, and prioritize follow-up efforts across assigned accounts. • Serve as a financial point of contact for Sales and Operations by providing insight into payment history, account standing, and potential credit concerns. • Post incoming payments accurately and maintain complete, up-to-date records within the accounts receivable process. • Develop recovery plans for delinquent or high-risk accounts in collaboration with Sales, Operations, and leadership teams. • Contribute to month-end close activities by assisting with reconciliations, reporting, and other accounts receivable support tasks. • Recommend process enhancements that strengthen billing, credit, and collection performance while supporting overall cash flow objectives.
2026-07-02T17:30:09Z

ERP/CRM Developer

Zeeland, MI
onsite
Permanent / Full Time
80000.00 - 100000.00 USD / Yearly
We are looking for an ERP/CRM Developer to join our team in Zeeland, Michigan and contribute to the ongoing enhancement of Microsoft Dynamics 365 Business Central solutions. This role is well suited for a developer who enjoys building practical business applications, connecting systems, and improving data quality in a growing environment. You will work closely with colleagues across technical and operational teams to deliver reliable customizations, integrations, and documentation that support customer onboarding and day-to-day business needs. Responsibilities: • Create, enhance, and validate AL extensions in Microsoft Dynamics 365 Business Central to support customer and operational requirements. • Build and maintain integrations between Business Central, C# web applications, and external platforms through APIs and connected services. • Use Microsoft Power Platform tools such as Power BI and Power Automate to extend functionality and improve reporting and workflow automation. • Investigate technical issues, perform debugging, and resolve defects across newly developed features and existing applications. • Support software updates and ongoing application maintenance to keep solutions stable, secure, and aligned with business needs. • Manage data migration and conversion activities for new customer implementations while preserving accuracy and consistency. • Partner with team members and stakeholders to translate business needs into technical solutions, test plans, and functional outcomes. • Prepare clear technical documentation, development specifications, and supporting materials for implemented solutions.
2026-07-07T15:18:44Z

EDI Analyst

Holland, MI
onsite
Temporary / Contract
51.46 - 59.59 USD / Hourly
We are looking for an experienced EDI Analyst to support business-critical electronic data interchange operations in Holland, Michigan. This Long-term Contract opportunity is ideal for a senior-level candidate who can work independently, provide technical guidance, and collaborate closely with leadership in an on-site environment. The role focuses on maintaining and improving EDI processes, translating business needs into technical solutions, and helping ensure reliable data exchange across partner and internal systems. Candidates with Microsoft Dynamics 365 exposure and experience in food manufacturing will be viewed favorably. Responsibilities: • Lead day-to-day EDI analysis and support activities, serving as a senior technical resource for issue resolution and process improvement. • Partner closely with management and cross-functional teams to define requirements, clarify data exchange needs, and recommend practical technical solutions. • Develop, review, and maintain technical specifications, mapping documentation, and process models to support accurate EDI transactions. • Monitor EDI workflows to identify errors, troubleshoot transaction problems, and drive timely resolution to minimize business disruption. • Support on-site collaboration with stakeholders to assess existing integrations and strengthen the reliability and efficiency of EDI operations. • Contribute expertise to ERP-related EDI work, including coordination with Microsoft Dynamics 365 environments where applicable. • Provide knowledgeable guidance on best practices for electronic data interchange design, testing, implementation, and ongoing support.
2026-06-19T15:23:45Z

Customer Service Lead

Grand Rapids, MI
onsite
Temporary to Hire
22.80 - 26.40 USD / Hourly
We are looking for a Customer Service Lead to guide daily support operations for a growing machinery manufacturing organization. This contract opportunity with potential for a permanent role is ideal for a hands-on leader who can balance team oversight, customer issue resolution, and service performance in a high-volume environment. The person in this role will help strengthen service quality, coach representatives and external partners, and coordinate closely with internal teams to keep customer-facing processes running smoothly. Responsibilities: • Direct the day-to-day work of customer service representatives and third-party support partners, fostering accountability and strong service results. • Oversee inbound service activity across multiple queues, adjusting priorities and resources to maintain timely response levels. • Resolve complex customer concerns with professionalism, including issues that require escalation beyond the frontline team. • Provide ongoing coaching through team huddles, one-on-one meetings, and formal feedback discussions to improve performance and consistency. • Track service metrics and queue performance, using data to identify trends and support achievement of service targets. • Contribute to onboarding and continuous training efforts covering products, procedures, and customer interaction standards. • Help document and refine department processes, including standard operating procedures and other service workflows. • Support operational tasks such as returns coordination, warranty claim administration, order review activities, and product liability case follow-up. • Partner with cross-functional teams on projects, website listing updates, service partner system training, and departmental reporting needs.
2026-06-22T18:34:08Z

Platform Engineer

Kalamazoo, MI
remote
Permanent / Full Time
175000.00 - 225000.00 USD / Yearly
We are looking for a Platform Engineer to advance the reliability, security, and scalability of our engineering platform in Kalamazoo, Michigan. This position focuses on building a consistent developer experience by strengthening automation, deployment practices, infrastructure standards, and operational visibility. The ideal candidate will shape platform capabilities with a product mindset, enabling internal teams to deliver software more safely and efficiently while supporting enterprise growth and modern AI-enabled services. Responsibilities: • Define and evolve a platform strategy that improves consistency, resilience, and ease of use for internal engineering teams. • Build and maintain CI/CD frameworks that support dependable delivery, stronger release controls, and reduced operational risk. • Create and manage infrastructure as code solutions, including reusable Terraform components that promote standardization across environments. • Embed security into platform workflows through automated guardrails such as secrets management, policy enforcement, encryption controls, and secure configuration practices. • Develop release automation and progressive delivery approaches that improve deployment safety and accelerate recovery when issues arise. • Establish observability capabilities across distributed services to enhance monitoring, troubleshooting, and service performance insights. • Partner with engineering leaders, developers, and external vendors to implement platform standards and communicate technical tradeoffs clearly. • Improve cloud operations by strengthening identity and access controls, governance practices, and runtime visibility across AWS-based environments.
2026-06-18T13:43:44Z

President

Holland, MI
onsite
Permanent / Full Time
90000.00 - 130000.00 USD / Yearly
We are looking for an experienced President to lead strategic growth and strengthen client partnerships. This role will guide business performance, shape market-facing initiatives, and align commercial efforts with long-term organizational goals. The ideal candidate brings executive leadership experience, strong business development capabilities, and the ability to translate analysis into effective action across teams. Responsibilities: • Set the overall business direction and drive execution of growth strategies that support revenue and market expansion. • Build and maintain senior-level client relationships while identifying new opportunities to strengthen the organization’s presence in key industries. • Oversee sales performance by monitoring pipeline activity, evaluating results, and guiding teams toward measurable objectives. • Lead reporting efforts that turn business data into clear insights for decision-making, forecasting, and operational planning. • Partner with cross-functional leaders to coordinate sales and operations planning and improve alignment between commercial goals and delivery capabilities. • Support innovation and long-term competitiveness by collaborating with teams involved in research and development initiatives. • Represent the organization in high-level public and client-facing settings, ensuring consistent messaging and a strong reputation. • Review account performance regularly and direct action plans that improve service quality, customer satisfaction, and overall business outcomes.
2026-06-12T14:38:38Z

Controller

Ada, MI
remote
Temporary / Contract
45.00 - 65.00 USD / Hourly
We are looking for a Controller to support financial planning, cost oversight, and performance analysis for a construction-focused operation. This Long-term Contract position will play a key role in monitoring budgets, interpreting financial results, and helping leadership make informed business decisions. The ideal candidate brings strong analytical skills, hands-on forecasting experience, and the ability to work comfortably with project-based financial data and QuickBooks Online. Responsibilities:• Prepare and evaluate financial reports to identify trends, risks, and opportunities that affect business performance.• Analyze budget-to-actual results and explain key variances to support timely decision-making.• Develop forecasts and financial projections that help leadership plan resources and manage operational goals.• Review project and job cost data to improve cost control and strengthen profitability across construction activities.• Maintain accurate financial records and reporting processes within QuickBooks Online.• Partner with engineering and operations leadership to provide financial insight on ongoing work and business priorities.• Support month-end and periodic reporting activities by ensuring data is complete, organized, and reliable.• Contribute recommendations that improve financial visibility, reporting accuracy, and overall business performance.
2026-07-09T21:08:37Z

Legal Assistant

Grand Rapids, MI
onsite
Permanent / Full Time
55000.00 - 70000.00 USD / Yearly
We are looking for a Legal Assistant to support a busy legal team in Grand Rapids, Michigan. This role focuses on litigation-related administrative and case support, helping attorneys stay organized and prepared for court deadlines and client matters. The ideal candidate is detail-oriented, dependable, and comfortable managing filings, schedules, and documentation in a fast-paced legal environment. Responsibilities: • Prepare, review, and submit court documents through electronic filing systems while ensuring accuracy and compliance with procedural requirements. • Coordinate attorney calendars by tracking hearings, filing deadlines, meetings, and other case-related commitments. • Arrange meetings, court dates, and other legal appointments, confirming all scheduling details with internal and external parties. • Provide day-to-day support to attorneys handling commercial litigation matters, including document organization and matter coordination. • Maintain case files and litigation records so materials are current, accessible, and properly documented. • Assist with court filings and related legal paperwork by following deadlines, formatting standards, and jurisdictional rules.
2026-07-02T17:30:09Z

Medical Recruiter

Kalamazoo, MI
remote
Temporary / Contract
30.40 - 35.20 USD / Hourly
We are looking for an experienced Medical Recruiter to support hiring efforts for healthcare organizations. This Long-term Contract position is ideal for a recruiting specialist who can manage full-cycle talent acquisition, build strong candidate pipelines, and maintain an organized hiring process in a fast-paced environment. The ideal candidate brings a solid background in recruitment systems, candidate outreach, and coordination across multiple stakeholders. M-F, EST hours of 8am-5pm Responsibilities:• Lead full-cycle recruitment for healthcare-related roles, from sourcing and screening through interview coordination and offer support.• Build and maintain talent pipelines using job boards, applicant tracking tools, CRM platforms, and proactive outreach methods.• Conduct initial candidate evaluations to assess skills, experience, and alignment with position requirements.• Coordinate background verification steps and support onboarding activities in partnership with internal teams.• Track candidate progress accurately within recruiting systems and maintain up-to-date hiring records and documentation.• Partner with hiring managers to understand staffing priorities, refine search strategies, and improve time-to-fill outcomes.• Use platforms such as CareerBuilder and other sourcing channels to identify applicants with relevant experience for hard-to-fill openings.• Support recruitment-related administrative processes that may involve HR, benefits, or enterprise systems as needed. M-F
2026-06-16T15:53:42Z