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2 results for Help Desk Support Manager in Grand Rapids, MI
- Grand Rapids, MI
- onsite
- Permanent / Full Time
- 55000 - 65000 USD / Yearly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users.<br><br>Responsibilities:<br>• Provide first-line technical support to resolve issues related to hardware, software, and applications.<br>• Manage service desk tickets, ensuring timely resolution and documentation of solutions.<br>• Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications.<br>• Administer Active Directory and Azure Active Directory accounts, including configurations and updates.<br>• Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance.<br>• Collaborate with team members to improve application functionality and system performance.<br>• Conduct basic troubleshooting for network connectivity and SQL Server-related issues.<br>• Assist with the deployment and configuration of new software applications and updates.<br>• Maintain accurate records of technical support activities and provide reports to management.<br>• Offer training and guidance to end users on system usage and best practices.
- 2026-05-01T00:00:00Z
- Ada, MI
- onsite
- Temporary / Contract
- 23 - 28 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware and software issues while delivering responsive customer service. The role focuses on maintaining a stable desktop environment, supporting Microsoft Windows systems, and ensuring support requests are handled efficiently from intake through resolution.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users<br>• Diagnose and resolve Microsoft Windows and Windows 10 problems involving system performance, access, and standard business applications<br>• Manage service desk requests by documenting incidents, updating ticket status, and ensuring timely follow-up with users<br>• Support user account administration tasks within Active Directory, including access-related updates and basic account maintenance<br>• Troubleshoot common hardware, software, and connectivity concerns using established support procedures and sound technical judgment<br>• Escalate more complex incidents when necessary while providing clear notes and relevant findings to the next support tier<br>• Assist with workstation setup, software installation, and routine configuration changes to keep users productive<br>• Maintain accurate support records and contribute to consistent service delivery across the desktop support function
- 2026-05-11T00:00:00Z