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2 results for Help Desk Support Manager in Grand Rapids, MI
- Grand Rapids, MI
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance and keep end-user systems running smoothly for a Long-term Contract position in Grand Rapids, Michigan. This role supports employees by resolving technology issues, improving the user experience, and helping maintain reliable desktop and device operations. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a practical understanding of common business applications and support processes.<br><br>Responsibilities:<br>• Investigate and resolve user issues involving desktops, laptops, tablets, operating systems, software applications, and related peripheral equipment.<br>• Deliver technical guidance to employees on the effective use of hardware and software, including support for onboarding activities and new user setup.<br>• Maintain accurate service records by documenting incidents, resolutions, access requests, and knowledge resources within ticketing and support logs.<br>• Contribute to IT initiatives by assisting with equipment rollouts, software testing, data recovery efforts, and technology migration activities.<br>• Configure, install, update, back up, and maintain workstation environments to support dependable daily operations.<br>• Apply established policies and procedures to system changes and support tasks while helping uphold regulatory and organizational compliance standards.<br>• Manage and respond to service desk tickets in a timely manner, escalating issues when needed to ensure efficient resolution.<br>• Support user account and access-related tasks, including basic administration within tools such as Active Directory.<br>• Assist with Windows-based desktop support needs, including troubleshooting within Microsoft Windows 10 environments.
- 2026-10-07T00:00:00Z
- Grand Rapids, MI
- onsite
- Temporary to Hire
- 24.7 - 28.6 USD / Hourly
- We are looking for a Desktop Support Analyst to join our Telecom Services team in Grand Rapids, Michigan in a contract capacity with permanent potential. This role focuses on delivering reliable desktop support for end users by resolving hardware and software issues, preparing and deploying systems, and helping maintain a stable computing environment. The ideal candidate is comfortable working in a fast-paced support setting, providing remote assistance, and contributing to team processes that improve service quality and user experience.<br><br>Responsibilities:<br>• Troubleshoot desktop, laptop, and thin-client issues by identifying root causes, repairing faults, and restoring end-user productivity.<br>• Handle support tickets and service requests efficiently, including remote problem resolution and coordination for equipment shipment when hands-on repair is needed.<br>• Install, configure, image, and deploy new computer systems while helping organize rollout activities for hardware refreshes and user onboarding.<br>• Perform software updates, hardware replacements, backup support, and diagnostic testing to keep devices secure, current, and fully operational.<br>• Support IT initiatives by contributing to departmental and cross-functional projects involving end-user technology and workplace systems.<br>• Guide fellow desktop support team members on standard procedures, provide process training, and reinforce consistent service delivery practices.<br>• Create and maintain support documentation and knowledge resources to strengthen team troubleshooting and improve issue resolution times.<br>• Track desktop support activity for compliance with established standards, and help ensure asset records and inventory processes remain accurate.<br>• Assist with hardware and software purchasing planning by offering operational input on support needs, device standards, and deployment readiness.
- 2026-10-13T00:00:00Z