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2 results for Records Specialist in Framingham, MA
- Lincoln, RI
- onsite
- Permanent / Full Time
- 60000 - 65000 USD / Yearly
- We are looking for a Collections Specialist to support accounts receivable activities and help maintain healthy customer payment practices in Rhode Island. This role focuses on managing outstanding balances, addressing billing questions, and working with internal teams to resolve account issues efficiently. The ideal candidate brings strong communication skills, sound judgment, and a detail-oriented approach to customer interactions while maintaining accuracy and confidentiality.<br><br>Responsibilities:<br>• Review assigned customer accounts to identify overdue balances and prioritize collection efforts based on aging and risk.<br>• Maintain accurate documentation of account activity, including payment commitments, outreach attempts, and customer interactions.<br>• Investigate billing concerns and disputed charges by partnering with internal departments to reach timely resolutions.<br>• Monitor invoice due dates and promised payment timelines, and send follow-up reminders to encourage prompt settlement.<br>• Respond to customer inquiries related to invoices, statements, payment status, and account history with clarity and courtesy.<br>• Evaluate prior billing and payment trends to identify accounts that may require proactive outreach or alternative collection strategies.<br>• Work directly with customers to establish practical repayment arrangements when standard payment terms cannot be met.<br>• Prepare updates on delinquent balances, collection results, and portfolio performance for internal review.<br>• Process incoming payments and applicable refunds accurately and within established timelines.<br>• Follow all applicable regulations, internal policies, and confidentiality standards when handling account information.
- 2026-08-19T00:00:00Z
- Middleboro, MA
- onsite
- Permanent / Full Time
- 65000 - 85000 USD / Yearly
- <p>We are seeking an experienced Collections Specialist to join a well-established, family-owned technology company near Lakeville, MA. For over 100 years, this organization has served as a trusted technology partner to clients across a variety of industries, earning a reputation for exceptional service and long-term customer relationships.</p><p><br></p><p>In this role, you will work closely with a loyal client base to resolve billing discrepancies, manage outstanding receivables, and ensure timely collections. As a key member of the accounting team, you will play an important role in supporting the company's financial health and cash flow.</p><p><br></p><p>If you are looking for a stable, long-term opportunity with a growing organization that values its employees and promotes a collaborative culture, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate customer and distributor credit worthiness.</p><p>• Assess credit risk in granting credit terms and establish credit lines.</p><p>• Collect from all our customers and record payments.</p><p>• Communicate via email and telephonically with customers, vendors, and Ockers employees.</p><p>• Investigate disputed balances and correct errors such as misapplied payments, late charges, direct deposit errors, or overpayments.</p><p>• Create AR reports and work both internally and externally to keep accounts current.</p><p>• Keep information in an organized and accessible system for review and backup.</p><p>• Perform other duties as requested.</p><p><br></p><p>Required Experience:</p><p>• 5+ years' experience in a Collections role</p><p>• Bachelor's degree or experience equivalent</p><p>• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities</p><p>• Experience with ERP systems and proficiency in Excel and Outlook</p><p>• Strong internal and external customer service abilities</p>
- 2026-08-11T00:00:00Z