We are looking for an experienced and driven Customer Service Manager to lead a dynamic call center team in Wylie, Texas. This long-term contract position requires a proactive leader to oversee a high-volume inbound service, sales, and collections team, ensuring exceptional customer experiences and operational efficiency. The ideal candidate will excel in managing workflows, enhancing team performance, and driving metrics related to sales conversion, collections, and customer satisfaction.<br><br>Responsibilities:<br>• Lead and manage a call center team responsible for handling customer inquiries, sales, and collections.<br>• Develop and implement strategies to improve customer service quality, sales conversion rates, and collections performance.<br>• Monitor team performance and key metrics, ensuring consistent execution and adherence to company standards.<br>• Optimize workflows and processes using advanced tools, including AI-powered systems, to improve efficiency and reduce missed calls.<br>• Facilitate training programs to enhance team skills and maintain high standards of professionalism.<br>• Oversee escalation procedures to ensure effective resolution of complex customer issues.<br>• Analyze data to identify trends and opportunities for operational improvements.<br>• Foster a positive and collaborative work environment that drives team engagement and accountability.<br>• Ensure compliance with company policies and industry regulations across all customer interactions.<br>• Collaborate with leadership to align team goals with broader organizational objectives.
We are looking for a dynamic and innovative Director of Digital Marketing to spearhead strategic initiatives and drive digital growth across B2B and B2C channels. Based in Coppell, Texas, this role will focus on enhancing customer engagement, optimizing digital experiences, and leveraging marketing technologies to deliver impactful results. The ideal candidate will bring a blend of strategic thinking, hands-on expertise, and a passion for data-driven decision-making.<br><br>Responsibilities:<br>• Develop and implement a comprehensive digital marketing strategy tailored to B2B and B2C audiences.<br>• Provide detailed performance analyses and actionable insights to executive leadership, ensuring alignment with organizational goals.<br>• Lead and mentor a high-performing digital marketing team, fostering growth and expertise.<br>• Design and execute automated, personalized lifecycle campaigns to boost customer acquisition, engagement, and retention.<br>• Collaborate with product and customer experience teams to enhance digital touchpoints throughout the customer journey.<br>• Oversee the marketing technology stack, including platforms such as Iterable and customer data platforms, ensuring optimal performance.<br>• Manage website strategy, including content updates, optimization, and user experience enhancements.<br>• Drive adoption and retention of the company’s mobile app through targeted digital campaigns.<br>• Develop strategies for loyalty and rewards programs, integrating them seamlessly into the broader digital experience.<br>• Work closely with cross-functional teams to ensure marketing initiatives align with broader business objectives.
We are looking for a highly skilled Tax Manager to join our detail-oriented services team in Carrollton, Texas. This role is ideal for an experienced tax expert who thrives in a dynamic environment and is passionate about delivering exceptional client service. As a key leader in the firm, you will oversee tax compliance, planning, and team management while ensuring adherence to regulatory standards.<br><br>Responsibilities:<br>• Manage the preparation and review of tax returns for corporations, partnerships, nonprofits, and individuals, ensuring accuracy and compliance.<br>• Develop and implement effective tax planning strategies to help clients minimize liabilities and optimize their financial outcomes.<br>• Lead and mentor a team of tax experts, fostering growth and promoting a culture of continuous improvement.<br>• Stay updated on changes in tax laws and regulations, ensuring the firm and clients remain compliant with all requirements.<br>• Identify and address tax-related risks by establishing robust controls and review processes.<br>• Participate in business development efforts, including networking and relationship-building with potential clients and industry professionals.<br>• Provide guidance on entity formation and tax implications for new business ventures.<br>• Utilize tax software such as CCH ProSystem Fx and CCH Sales Tax to streamline processes and improve efficiency.
We are seeking a Tax Manager based in Fort Worth, Texas, who will primarily function in the public sector. The role is an exciting opportunity that involves the preparation and review of federal and multi-state income tax returns, tax planning and research, and providing high-quality client service. The role also necessitates effective teamwork and mentorship skills.<br><br>Responsibilities:<br><br>• Accurately prepare and review federal and multi-state income tax returns for individuals, corporations, partnerships, and nonprofit organizations<br>• Conduct tax planning and research to stay ahead of tax regulations and policies<br>• Work efficiently as part of a team to complete projects and assigned tasks within set deadlines<br>• Train and mentor staff to foster a conducive learning environment and improve team skills<br>• Deliver timely, high-quality client service that consistently meets or exceeds client and firm expectations<br>• Continually further your knowledge and skills through continuing education and ongoing detail oriented development<br>• Interact with clients and provide tailored tax advice to suit individual needs<br>• Utilize various accounting software systems including ADP - Financial Services, CCH ProSystem Fx, CCH Sales Tax, ERP - Enterprise Resource Planning<br>• Comply with accounting functions, auditing, and entity formation<br>• Apply knowledge of income tax accounting to enhance efficiency and accuracy.
We are looking for an experienced Tax Director or Manager to oversee corporate tax compliance and strategic financial planning in Rockwall, Texas. This role involves managing tax obligations across multiple entities, ensuring regulatory compliance, and driving innovative tax strategies to optimize financial outcomes. The ideal candidate will have a deep understanding of complex asset structures and tax planning within a dynamic, multi-entity environment.<br><br>Responsibilities:<br>• Prepare and file tax returns for various entities, including corporate entities, affiliated companies, and individual owners.<br>• Develop and implement creative and aggressive tax strategies to maximize financial efficiency.<br>• Collaborate with General Counsel on matters involving tax implications and legal compliance.<br>• Provide expertise in handling tax-related aspects of unique asset classes such as aircraft, marine equipment, intellectual property, and self-insurance structures.<br>• Oversee financial statement preparation and ensure accuracy across multiple entities.<br>• Conduct audits for general ledger accounts, workers’ compensation, and other compliance requirements.<br>• Manage filings for sales tax, franchise tax, and other regulatory obligations.<br>• Offer strategic guidance on auto leasing operations and associated tax treatments.<br>• Ensure compliance with tax laws and regulations while identifying opportunities for process improvements.<br>• Partner with leadership to align tax strategies with organizational goals.
<p>Management Resources is seeking an experienced Tax Manager for a<strong> contract to hire opportunity in Rockwall, Texas, this is 100% onsit</strong>e. This role involves overseeing strategic tax planning, compliance, and financial operations for a privately held organization with diverse business interests. The ideal candidate will bring a strong background in multi-entity tax management and a proven ability to work collaboratively with executive leadership to drive efficiency and compliance across a range of assets and entities.</p><p><br></p><p>Responsibilities:</p><p>• Lead the preparation and filing of tax returns for various ownership structures and entities.</p><p>• Develop and implement innovative tax strategies that align with organizational goals.</p><p>• Prepare consolidated financial statements and coordinate annual audit processes.</p><p>• Manage compliance with general ledger audits, workers’ compensation audits, and sales and franchise tax filings.</p><p>• Collaborate with legal counsel on entity structuring and tax-related implications.</p><p>• Provide financial documentation to support banking and regulatory requirements.</p><p>• Oversee year-end book closing and ensure accurate financial consolidation.</p><p>• Monitor tax implications for specialized assets, including aircraft, marine, and intellectual property.</p><p>• Resolve tax audits efficiently and maintain strong relationships with relevant authorities.</p><p>• Ensure payroll systems and reporting align with tax and financial requirements.</p>
We are looking for a detail-oriented Planning Coordinator to join our team in McKinney, Texas. In this role, you will oversee production planning and scheduling activities to ensure smooth operations and timely delivery. This position is ideal for someone with a strong background in inventory control and production planning who thrives in a collaborative environment.<br><br>Responsibilities:<br>• Develop and maintain production schedules, collaborating closely with the Production Manager and Sales team to align with business goals.<br>• Evaluate current and upcoming orders to prioritize tasks and optimize production workflows.<br>• Coordinate with the purchasing department to guarantee the availability of raw materials and maintain adequate inventory levels.<br>• Analyze closed shop orders and update routing times based on input from production and quality control teams.<br>• Prepare and distribute shop order documentation, ensuring all necessary drawings and components are available for production staff.<br>• Monitor production plan execution, identifying and addressing potential bottlenecks or challenges.<br>• Participate in regular production meetings to communicate updates and resolve scheduling conflicts.<br>• Provide general support across departments, including backup assistance for shipping and receiving operations.<br>• Perform additional responsibilities as assigned to support organizational goals.
<p>The Parts Sales Agent is responsible for the accurate and timely processing of parts orders and warranty claims, ensuring a smooth customer experience from order intake to fulfillment. This position manages the receipt, verification, and entry of customer orders, proactively tracking their status and communicating updates regarding delivery schedules. Maintaining precise records of pricing, shipping dates, inventory levels, and transaction details is essential to the role. Using a specialized database or tracking system, the Parts Sales Agent oversees all aspects of parts sales and warranty distribution.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Receive and confirm parts orders, checking inventory availability in the accounting platform.</li><li>Verify that customers are within their credit terms and clearly communicate order information.</li><li>Enter orders into the accounting system and coordinate effectively with warehouse teams.</li><li>Provide accurate shipping quotes for customer inquiries and orders.</li><li>Prepare shipping labels and manage documentation for outgoing shipments.</li><li>Generate sales orders and invoices for all processed transactions.</li><li>Monitor customer credit terms and initiate credit memos for product returns as needed.</li><li>Organize and maintain daily files related to inventory and customer transactions.</li><li>Digitally archive and upload relevant documents to company cloud storage.</li><li>Communicate regularly with customers by phone and email, delivering prompt and professional service.</li><li>Respond to customer inquiries, address issues, and process purchase orders in a courteous manner.</li><li>Provide up-to-date inventory information on request.</li><li>Collaborate with the Service Manager and warehouse staff to ensure efficient order management and inventory synchronization.</li></ul><p><br></p>
IMPORTANT – to be considered for this job you can call Chris Willhite at 972-789-9590 or you can contact Chris Willhite directly on LinkedIn or send a message (email address is on LinkedIn profile) <br> Core Responsibilities: • Evaluate potential acquisitions by assessing site suitability, access to utilities, and overall development feasibility. • Oversee the due diligence process, including working with municipalities to determine public utility availability and exploring private utility options. • Collaborate with regulatory attorneys, consultants, and municipalities to address annexation, permitting, and entitlement issues. • Manage site development activities, including grading, drainage, and infrastructure design, ensuring compliance with all local and state regulations. • Coordinate with external consultants, engineers, and contractors to complete surveys, environmental studies, and engineering plans. • Prepare and maintain project schedules, budgets, and reports to ensure timely and costeffective completion of development milestones. • Assist in the preparation of offering memorandums and presentations for internal and investor review. Additionally, we seek a candidate who embodies our core values of being Humble, Hungry, and Smart: • Humble: Display humility in interactions, open to learning, and receptive to feedback. Foster a collaborative and inclusive work environment. • Hungry: Demonstrate a strong work ethic, ambition, and a proactive approach to achieving goals. Exhibit a passion for real estate investment and a drive for continuous improvement. • Smart: Possess exceptional interpersonal and analytical skills. Make informed decisions and contribute to the intellectual capital of the team. Key Skills: • Builds positive relationships with team members that foster a strong work environment • Ability to multi-task and prioritize in a fast-paced environment • Proven ability to manage time effectively to ensure established deadlines are met • Excellent organizational skills and strong attention to detail • Independent and self-motivated detail oriented with excellent research, writing and communication skills • Demonstrates flexibility as work demands change • Seeks to improve existing work practices / processes Preferred Qualifications: • Bachelor’s degree in civil engineering or related field • Humble, Hungry, and Smart • A minimum of 5-years of experience in real estate land development • Strong knowledge of Texas land development processes, municipal regulations, and ETJ requirements. • Proficient in AutoCAD, GIS, and project management tools. Compensation: • permanent Paid Salary – amount dependent on experience • Incentive Bonus structure available • Medical Benefits available • Paid time off for personal use and holidays • Retirement plan including 401(k) and company matching
SUMMARY:<br>The Senior Accountant is responsible for hiring, developing, and supervising multiple staff accountants for the purpose of producing timely and accurate internal financial statements prepared in accordance with generally accepted accounting principles for the purpose of monitoring the results of operations and management reporting. A successful candidate will demonstrate leadership skills to support the goals and objectives of the organization, be organized and detail-oriented, able to adhere to strict deadlines, and maintain a high degree of accuracy and integrity.<br>ESSENTIAL FUNCTIONS:<br>• Responsible for leading assigned staff accountants during month-end close for multiple entities and locations to:<br>o Review, approve and ensure that transactions are recorded and reconciled to subsystems as required<br>o Review and record all monthly inventory counts and related COGS, prepaid and accrual journal entries, among others<br>o Reconcile assigned balance sheet accounts, and adjust as needed<br>o Review and approve staff’s balance sheet account reconciliations, providing guidance and assistance to resolve outstanding items<br>o Prepare and oversee timely and accurate bank account reconciliations to include researching and recording any outstanding items<br>o Conduct analytical review of statements of operations and balance sheets and document monthly variances in partnership with site general managers and staff<br>o Participating in weekly assets calls with corporate teams and clubs<br>• Communicate pertinent financial information to site general managers and corporate leaders as necessary<br>• Oversee the preparation and review of monthly sales and use tax returns in partnership with Tax Director<br>• Assist site general managers, FP& A, and corporate staff on the preparation of annual operating and capital budgets<br>• Work with Accounting department leadership to ensure compliance with company accounting policies, internal controls, and GAAP<br>• Identify, recommend and implement improvements to accounting procedures and internal controls to promote compliance, consistency, and efficiency<br>• Serve as a “go-to” problem-solver for staff<br>• Collaborate with other senior accountants, promoting ongoing and timely communication among the team<br>• Prepare and review audit schedules as assigned<br>• Safeguard the company’s assets by ensuring that all company policies, procedures, and internal controls are followed<br>• Actively participate in the Company’s systems projects, including the new ERP implementation<br>• Perform other duties as required. These duties may include assignments in job classifications other than their own<br><br>EDUCATION and/or EXPERIENCE:<br>• Four-year Accounting degree with 3 to 6 years industry accounting experience preferred<br>• Supervisory experience of at least 1 to 2 years preferred<br>• CPA license is not required but is a plus<br>• Experience leading the monthly closing cycle and preparation of multiple site internal financial statements<br>• Experience with Microsoft Office products, especially Microsoft Excel and Word. Intermediate to advanced level Excel skills required.<br>• Great Plains Dynamics/eEnterprise system, FYIsoft reporting
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
We are looking for an experienced Accounting Manager/Supervisor to oversee and enhance our accounting operations in Denton, Texas. This role requires a detail-oriented leader who excels in financial management, internal controls, and team development. If you thrive in a fast-paced environment and are passionate about driving operational excellence, we invite you to join our team.<br><br>Responsibilities:<br>• Manage day-to-day accounting operations, ensuring compliance and accuracy across all financial activities.<br>• Prepare and review journal entries, monthly financial statements, and account reconciliations with precision and timeliness.<br>• Supervise, mentor, and support a team of direct reports involved in general ledger and monthly close processes.<br>• Develop and implement improvements to accounting policies, internal controls, and operational procedures.<br>• Work collaboratively with cross-functional teams, including Operations and Sales, to ensure data completeness and accuracy.<br>• Conduct monthly account reconciliations, investigate discrepancies, and make necessary adjustments.<br>• Coordinate with external auditors by preparing required documentation and addressing audit inquiries.<br>• Optimize processes within Accounts Payable and Accounts Receivable to enhance efficiency and accuracy.<br>• Partner with the Controller to refine and scale the monthly financial close process.<br>• Lead initiatives for process improvements and system upgrades to support evolving business needs.
<p>We are looking for an experienced Director of Accounting to join one of our most prestigious clients in Dallas, Texas. This role is integral to ensuring the accuracy and efficiency of financial operations within the healthcare industry organization. The ideal candidate will possess strong leadership abilities and a deep understanding of accounting principles to support financial reporting, compliance, and team development.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute accurate financial statements, including monthly, quarterly, and annual reports, while ensuring compliance with US GAAP and regulatory standards.</p><p>• Manage daily accounting operations, including general ledger maintenance and payroll processing, to uphold established policies and controls.</p><p>• Oversee the month-end close process by reviewing reconciliations, journal entries, and variance analyses, while coordinating with the FP& A team to align financial entries with budgeted projections.</p><p>• Ensure compliance with federal, state, and local tax regulations by collaborating with the Controller and external advisors to prepare and file accurate tax returns.</p><p>• Approve and review treasury transactions such as bank transfers and wire templates to maintain financial accuracy and security.</p><p>• Lead and mentor the general ledger accounting team, fostering a culture of collaboration, accountability, and continuous attention to detail and growth.</p><p>• Identify and implement process improvements to enhance the efficiency and accuracy of financial operations.</p><p>• Coordinate with external auditors during financial statement audits to ensure timely and accurate reporting.</p><p>• Maintain and update accounting systems, ensuring proper functionality and integration with financial processes.</p><p><br></p><p>If interested, please send your resume to [email protected]</p>
We are looking for an Order Management Specialist to support our customer service and logistics operations in Irving, Texas. This role involves managing order entry, inventory tracking, and ensuring data accuracy while fostering positive relationships with customers and internal teams. The ideal candidate will excel in providing prompt and effective solutions to customer inquiries and logistical challenges.<br><br>Responsibilities:<br>• Process and manage customer orders, ensuring accuracy and timely entry into the system.<br>• Monitor inventory levels to prevent stock shortages or overages and support inventory allocation strategies.<br>• Collaborate with the logistics team to track incoming shipments and resolve any discrepancies.<br>• Address and resolve customer concerns related to orders, shipping delays, and inventory issues.<br>• Maintain and update the customer relationship database, ensuring accurate documentation of logistical requirements and preferences.<br>• Synchronize data across systems to ensure consistency and reliability.<br>• Communicate effectively with sales teams, retailers, and distributors to support order fulfillment and logistics.<br>• Participate in discussions to improve inventory management and allocation processes.<br>• Provide exceptional customer service by responding promptly to inquiries and delivering solutions.<br>• Support logistics managers in maintaining smooth operations and meeting supply chain objectives.
We are looking for a detail-oriented Staff Accountant to join our team in Richardson, Texas. In this role, you will play a critical part in maintaining accurate financial records, preparing reports, and ensuring compliance with accounting standards. This position offers an excellent opportunity to contribute to the financial health and operational efficiency of our healthcare organization.<br><br>Responsibilities:<br>• Prepare comprehensive financial reports on a monthly, quarterly, and annual basis, ensuring accuracy and insightful analysis.<br>• Support the month-end closing process and assist in preparing for annual audits.<br>• Collaborate with departments to develop annual budgets and monitor program expenditures.<br>• Conduct financial audits and site visits, preparing detailed audit responses for internal review.<br>• Ensure adherence to established internal control procedures to safeguard financial integrity.<br>• Compile and file grant reports for federal, state, and local funding sources, reconciling them with the general ledger and resolving discrepancies.<br>• Reconcile assigned balance sheet accounts monthly, applying governmental and organizational accounting standards.<br>• Prepare and submit timely federal and state financial reports to applicable agencies.<br>• Monitor and reconcile accounts payable sub-ledger with the general ledger to maintain accuracy.<br>• Analyze Budget vs. Actual spending for grants and provide recommendations to program managers for compliance and efficiency.
