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2 results for Learning Specialist in Fallbrook, CA
- Tustin, CA
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- <p>🚀 High-Volume Collections Specialist (Call Center Environment)</p><p>Are you a driven communicator who thrives in a fast-paced, high-energy environment? Do you enjoy problem-solving, hitting goals, and turning challenging conversations into positive outcomes? If so, we want to meet you!</p><p>Our team is looking for a <strong>motivated and detail-oriented High-Volume Collections Specialist</strong> who can confidently manage a busy call queue while delivering a top-notch customer experience. This is a great opportunity to join a results-driven team where your performance makes a direct impact.</p><p>💼 What You’ll Do</p><ul><li>Make a high volume of outbound calls to customers with past-due accounts—own your pipeline and drive resolutions</li><li>Handle inbound calls with professionalism, empathy, and a solutions-oriented mindset</li><li>Negotiate payment plans and settlements within approved guidelines to maximize recovery</li><li>Accurately update and maintain customer account details in the system</li><li>Follow up on payment commitments and ensure timely resolution</li><li>Consistently meet or exceed weekly/monthly collection goals and performance metrics</li><li>Partner cross-functionally to resolve complex account issues</li><li>Escalate accounts when needed while maintaining ownership of outcomes</li><li>Ensure full compliance with all federal, state, and company collection policies</li><li>Deliver a positive customer experience—even in challenging conversations</li></ul><p>✅ What You Bring</p><ul><li>Experience in <strong>high-volume collections, call center, or customer service</strong> environments</li><li>Strong communication skills with the ability to negotiate effectively and build rapport quickly</li><li>Ability to multitask, prioritize, and stay organized in a fast-paced, metrics-driven setting</li><li>Comfort working toward goals, quotas, and performance KPIs</li><li>Solid computer skills (MS Office, collections or accounting systems)</li><li>High attention to detail and accuracy in documentation</li><li>High school diploma or equivalent required (additional finance/collections training is a plus)</li></ul><p>🌟 Why You’ll Love This Role</p><ul><li>High-energy, team-oriented environment</li><li>Clear performance goals with opportunity to excel</li><li>Make a real impact by helping customers find solutions</li><li>Opportunity to sharpen your negotiation and communication skills</li></ul>
- 2026-06-23T00:00:00Z
- San Diego, CA
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- <p>Our client in the property management industry is seeking a detail-oriented and proactive <strong>Collections Specialist</strong> to join their team. This individual will play a key role in managing outstanding accounts, communicating with tenants and clients regarding past-due balances, and supporting the company’s overall cash flow objectives. The ideal candidate will have strong communication skills, excellent follow-up habits, and the ability to handle sensitive financial matters professionally and effectively.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor accounts receivable aging and identify delinquent accounts</li><li>Contact tenants, residents, and customers regarding overdue balances via phone, email, and written correspondence</li><li>Maintain accurate records of collection activity, payment arrangements, and account status updates</li><li>Work with property managers and internal accounting staff to resolve billing discrepancies and payment issues</li><li>Prepare and distribute notices related to past-due accounts in accordance with company policies and applicable regulations</li><li>Reconcile tenant ledgers and account balances</li><li>Process payments and update account information in accounting and property management systems</li><li>Assist with month-end reporting related to collections and receivables</li><li>Escalate accounts as needed for legal review, eviction proceedings, or outside collections</li></ul><p><br></p>
- 2026-06-24T00:00:00Z