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6 results for Help Desk Support Manager in Fallbrook, CA

IT Help Desk Support Specialist

Irvine, CA
onsite
Temporary / Contract
25 - 40 USD / Hourly
Desktop Support Technician IILocation: Irvine, CADepartment: Information TechnologyReports To: IT ManagerPosition SummaryWe are seeking a skilled and customer-focused Desktop Support Technician II to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.Key Responsibilities<ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
2026-07-30T00:00:00Z

Help Desk/Desktop Support Analyst

Ladera Ranch, CA
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive, high-quality technical support for client environments in Ladera Ranch, California. This role supports end users directly, handles advanced issues escalated from frontline support, and helps maintain stable desktop, server, network, and cloud-based systems. The ideal candidate is comfortable balancing daily ticket work with incident troubleshooting, documentation, and collaboration across technical teams to improve service delivery. Responsibilities: • Resolve escalated support requests from frontline analysts, ensuring issues are addressed within expected service timelines. • Investigate and troubleshoot complex desktop, server, network, and virtual environment problems, including urgent incidents that may require after-hours response. • Provide direct assistance to client staff on site or remotely, restoring productivity and determining when specialized teams should be engaged. • Perform basic system and software installations, configuration tasks, and user support across supported business environments. • Maintain accurate service records, including ticket updates, troubleshooting notes, resolution details, and follow-up actions. • Create user guidance, reference materials, and informal training sessions to help employees use equipment and systems effectively. • Partner with technical leadership and cross-functional teams to identify operational needs and recommend improvements to tools, workflows, or business applications. • Review system logs, server health indicators, security-related events, and infrastructure alerts to detect issues and apply corrective action when needed. • Support service desk quality by reviewing open incidents, monitoring response effectiveness, and helping mentor entry-level analysts on support practices and technical troubleshooting. • Follow established confidentiality, security, and access standards while supporting client systems and protecting sensitive information.
2026-07-27T00:00:00Z

Customer Service Manager

Irvine, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment. Responsibilities:• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.
2026-08-13T00:00:00Z

Customer Support Specialist

Carlsbad, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
A leading manufacturing company in North County San Diego is expanding its customer support team and is looking for a Customer Support Specialist who enjoys solving problems, building relationships, and keeping orders moving. This role is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with Sales, Production, Shipping, and Purchasing to ensure customers receive outstanding service from start to finish. You'll be more than just the voice answering the phone—you'll become a trusted resource for customers while helping coordinate orders, product availability, and delivery timelines. ResponsibilitiesCustomer Support<ul><li>Serve as the primary point of contact for customers via phone and email</li><li>Provide updates regarding production schedules, inventory availability, and shipment status</li><li>Process customer requests, returns, and warranty inquiries</li><li>Build lasting relationships by delivering prompt and professional service</li><li>Resolve customer concerns while maintaining a positive customer experience</li></ul>Operations Support<ul><li>Coordinate with manufacturing and warehouse teams regarding order fulfillment</li><li>Monitor open orders and communicate delays proactively</li><li>Maintain customer accounts within the ERP system</li><li>Generate reports and assist with administrative projects</li><li>Support Sales with quotes, documentation, and account maintenance</li></ul>
2026-07-27T00:00:00Z

Front Desk Assistant

Banning, CA
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Front Desk Assistant to support daily front office operations and community activity coordination in California. This contract position has the potential to become permanent and is ideal for someone who enjoys providing excellent customer service, managing administrative tasks, and helping create a welcoming experience for residents and guests. The role blends reception responsibilities with event and facility support, requiring strong organization, professionalism, and the ability to adapt in a fast-paced environment. Responsibilities: • Welcome residents, guests, and visitors, provide accurate information, and direct them to the appropriate location or staff member. • Manage a multi-line phone system by answering incoming calls, relaying messages, and routing inquiries efficiently. • Support facility reservations by coordinating scheduling details, confirming room setups, and assisting individuals or groups with space requests. • Assist with community programs and special events by helping organize logistics for social gatherings, performances, and celebrations. • Maintain calendars, records, and data entry related to facility use, scheduled activities, and departmental reporting. • Prepare reports, compile statistics, and assist with administrative projects that support recreation and front desk operations. • Process payments for assigned programs, activities, and event ticket sales while maintaining accurate records. • Monitor front desk resources and shared materials, including informational displays, posted notices, and equipment check-out items. • Report facility concerns, safety issues, or visitor-related problems to the appropriate staff or security personnel as needed.
2026-08-13T00:00:00Z

Front Desk Assistant

Banning, CA
onsite
Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for a Front Desk Assistant to support daily front office operations and help create a welcoming experience for residents, guests, and community members in California. This contract-to-permanent position is ideal for someone who is organized, service-focused, and comfortable balancing reception duties with administrative support in a fast-paced environment. The person in this role will assist with scheduling, event coordination, reporting, and general office tasks while maintaining clear communication with visitors, staff, and program participants. Responsibilities: • Welcome visitors, provide directions, and respond to general questions with a thorough and helpful approach. • Manage incoming calls through a multi-line phone system, route calls appropriately, and record accurate messages when needed. • Support facility and room scheduling by coordinating setup needs with individuals, community groups, and club representatives. • Assist with planning and coordinating community programs and special events, including social gatherings, performances, and celebrations. • Enter and maintain scheduling information, helping prepare recurring calendars and related administrative records. • Collect program or event fees, issue tickets, and handle basic front desk transactions accurately. • Prepare reports, compile data, and assist with special projects to support departmental operations and planning. • Keep public information areas current by restocking flyers, updating posted notices, and maintaining community boards. • Monitor front desk activity and communicate facility, equipment, or visitor concerns to the appropriate staff or security team. • Provide administrative support to department leadership, including help with marketing materials and routine office documentation.
2026-08-13T00:00:00Z