Add your latest resume to match with open positions.
2 results for Help Desk Support Manager in Fallbrook, CA
- Ladera Ranch, CA
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- <p>We are looking for a Help Desk/Desktop Support Analyst to deliver responsive IT support for users and serve as a key escalation point for more advanced technical issues in Sandy, UT. This role combines hands-on troubleshooting with customer-focused service, supporting desktop, network, server, and cloud-based environments while helping maintain efficient service desk operations. The ideal candidate is comfortable working independently, prioritizing competing requests, and partnering with internal teams and client contacts to resolve problems effectively.</p><p><br></p><p>Responsibilities:</p><p>• Address escalated service requests from frontline support staff and drive timely resolution of more complex technical problems.</p><p>• Troubleshoot desktop, server, network, and virtual environment issues, escalating specialized matters to the appropriate technical teams when needed.</p><p>• Provide direct assistance to end users and client-side IT contacts, both remotely and on site, to restore productivity and system access.</p><p>• Perform routine software or hardware setup tasks and support day-to-day operations across Microsoft-based environments.</p><p>• Maintain accurate ticket updates, service records, and troubleshooting documentation to ensure clear tracking of support activity.</p><p>• Create user guidance, deliver practical training, and prepare support materials when employees need help with equipment or applications.</p><p>• Review service desk incidents and requests to help improve response times, identify service concerns, and support a high standard of customer care.</p><p>• Monitor logs, server health, security-related alerts, and special services to detect issues early and apply corrective actions as appropriate.</p><p>• Contribute to process improvements, collaborate across teams on technical changes, and support the mentoring of Tier 1 analysts.</p><p>• Participate in urgent or after-hours response when critical incidents require immediate technical support.</p>
- 2026-09-11T00:00:00Z
- La Jolla, CA
- onsite
- Temporary / Contract
- 27 - 30 USD / Hourly
- <p>We are looking for an IT Support Specialist to provide dependable technical assistance for end users in California. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and account access issues while delivering a strong support experience. The role focuses on maintaining smooth desktop operations, responding to service requests efficiently, and helping employees stay productive in a Microsoft-based environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users.</p><p>• Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance.</p><p>• Manage user account support tasks within Active Directory, including access updates and basic account administration.</p><p>• Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed.</p><p>• Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records.</p><p>• Assist with setup, configuration, and ongoing support of end-user devices to ensure reliable daily operation.</p><p>• Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution.</p>
- 2026-08-28T00:00:00Z