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20 results for Medical Customer Service Specialist in Fairfield, CA

Medical Customer Service Rep

San Francisco, CA
onsite
Temporary / Contract
18.05 - 18.5 USD / Hourly
We are looking for a Medical Customer Service Rep to support care coordination activities for a healthcare team serving patients, pharmacies, and nursing partners. This Long-term Contract position is based in San Francisco, California, and is ideal for someone who thrives in a high-volume environment, communicates with empathy, and can manage administrative work with accuracy and speed. The person in this role will help keep daily operations running smoothly by coordinating visits, handling service requests, and maintaining organized documentation across multiple systems. Responsibilities: • Coordinate patient and nursing visit appointments using internal healthcare technology and supporting third-party applications. • Respond to a steady flow of inbound inquiries from pharmacies, patients, and clinicians while delivering attentive and compassionate service. • Manage a high daily volume of Zendesk requests, ensuring updates are accurate, timely, and properly documented. • Confirm scheduled visits and adjust appointments as needed to support efficient care delivery. • Gather, review, and upload required records and supporting documents to maintain complete case files. • Balance competing priorities in a fast-moving setting while meeting service expectations and deadlines. • Work closely with internal teams and external partners to communicate updates, resolve issues, and improve coordination. • Build productive relationships with specialty pharmacies and nursing networks to support a reliable patient experience. • Identify opportunities to streamline workflows and share practical recommendations that enhance team operations.
2026-05-05T00:00:00Z

Medical Collections Specialist

Sacramento, CA
onsite
Temporary to Hire
24 - 26 USD / Hourly
We are looking for a skilled Medical Collections Specialist to join our team in Sacramento, California. This Contract to potential permanent position offers the opportunity to work in an engaging and fast-paced environment where attention to detail and strong communication skills are essential. The role focuses on managing medical claims, resolving discrepancies, and ensuring timely reimbursements, with the possibility of long-term placement based on performance. Responsibilities: • Review and interpret contracts to identify allowed amounts and ensure proper claim adjudication. • Analyze Explanation of Benefits (EOBs) to verify payment accuracy and patient liability. • Communicate effectively with insurance companies to dispute denied or underpaid claims, ensuring resolution. • Provide clear explanations to patients regarding their balances, claim outcomes, and financial responsibilities. • Draft compelling appeals to challenge claim denials and secure appropriate reimbursements. • Maintain a thorough understanding of various insurance products, including Medicare Advantage plans. • Manage high-volume workloads efficiently while maintaining accuracy and meeting production goals. • Collaborate with team members to handle complex claims and develop effective solutions. • Utilize analytical skills to make informed decisions on resolving claims and account discrepancies. • Ensure consistent and timely follow-up on accounts to achieve and exceed recovery targets.
2026-05-01T00:00:00Z

Medical Customer Service Rep - Elk Grove

Carmichael, CA
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a dedicated Medical Customer Service Representative to join our team on a contract basis in Carmichael, California. In this role, you will provide essential support to patients and medical staff by ensuring smooth communication and high-quality service delivery. This is a permanent position offering valuable experience in a fast-paced outpatient setting. Responsibilities: • Respond promptly to patient inquiries, providing accurate information and exceptional service. • Assist with scheduling appointments and managing patient calendars efficiently. • Verify medical insurance details and update patient records accordingly. • Handle inbound calls related to billing, scheduling, and general patient concerns. • Maintain and organize medical charts, ensuring data accuracy and confidentiality. • Perform reminder calls for upcoming appointments to enhance patient compliance. • Utilize electronic practice management systems to streamline office operations. • Collaborate with medical staff to optimize clinic workflows and patient experience. • Ensure compliance with all relevant medical office policies and procedures. • Operate standard office equipment and software to support daily administrative tasks.
2026-04-27T00:00:00Z

Customer Success Specialist

Sacramento, CA
onsite
Temporary / Contract
20 - 23 USD / Hourly
Job SummaryWe are seeking a motivated Customer Service Specialist to handle incoming customer inquiries via phone. This is a temporary contract position starting in early April and running through November, ideal for individuals with strong communication skills and proficiency in Microsoft Excel. You'll be part of a collaborative team focused on resolving issues efficiently and maintaining accurate records.Key Responsibilities<ul><li>Manage a high volume of incoming calls from customers, providing timely and professional assistance.</li><li>Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed.</li><li>Use Microsoft Excel to log call details, track customer interactions, and generate basic reports.</li><li>Maintain accurate documentation of customer inquiries and resolutions in our systems.</li><li>Collaborate with team members to ensure consistent service quality.</li><li>Adhere to company policies and procedures for data privacy and customer handling.</li></ul>
2026-04-06T00:00:00Z

Medical Payment Poster Specialist

Sacramento, CA
onsite
Temporary to Hire
24 - 26 USD / Hourly
We are looking for a Medical Payment Poster Specialist to join our team in Sacramento, California. This is an in-office, Contract position with the potential to become permanent, where you will play a crucial role in ensuring accurate and efficient posting of payments to patient accounts. If you have experience in medical billing and payment processing, we encourage you to apply. Responsibilities: • Accurately post insurance payments to individual patient accounts, ensuring compliance with contracts and organizational policies. • Verify payment amounts to ensure correctness and adherence to agreements. • Record patient payments in the designated system with precision. • Process denials and zero payments, flagging accounts for follow-up by medical collectors. • Apply takebacks and recoups following established procedures. • Communicate payment trends, including discrepancies, short payments, and denials, to leadership for resolution. • Reconcile daily payment postings against settlement reports to maintain balanced accounts. • Route payer correspondence to appropriate team members for timely follow-up. • Utilize a thorough understanding of contracts and policies to ensure accurate application during payment posting.
2026-05-01T00:00:00Z

Customer Service Representative

San Leandro, CA
onsite
Temporary / Contract
26 - 28 USD / Hourly
We are seeking an experienced and dedicated Customer Service Representative (CSR) for a temp-to-hire opportunity in San Leandro. The ideal candidate is reliable, highly responsive, detail-oriented, and an enthusiastic team player. Experience in order processing and cross-functional communication is strongly desired. Key Responsibilities:<ul><li>Order Processing: Review incoming orders, ensure data accuracy (ATP), document exceptions and special notes. Communicate proactively with transportation, sales, and warehouse teams to maintain seamless daily workflows.</li><li>Customer Experience: Deliver timely and professional updates related to orders. Serve as the company’s representative for customer inquiries via phone, email, or chat, ensuring customers feel heard and informed.</li><li>Issue Resolution: Proactively identify and help resolve customer issues, escalating complex cases when needed. Leverage product and process knowledge to build trust and deliver accurate, reliable support.</li><li>Attention to Detail: Guarantee data accuracy in all customer and order inputs. Strive for continuous process improvement and share recommended changes with leadership.</li><li>Reliability: Consistently demonstrate commitment to team goals and company values. Contribute positively to the department’s overall success.</li></ul>
2026-04-24T00:00:00Z

Customer Service Representative

Sacramento, CA
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position requiring in-office work five days a week. The ideal candidate will bring strong communication skills and a proactive approach to resolving customer inquiries and concerns. Responsibilities: • Respond to customer inquiries by actively listening and asking clarifying questions to ensure a thorough understanding of their needs. • Direct or escalate calls to the appropriate team members while collaborating with other departments to resolve customer issues. • Continuously expand knowledge of company services and processes to enhance customer support capabilities. • Report potential workflow disruptions or service issues to Customer Care leadership promptly to ensure timely resolutions. • Adhere to company policies, training guidelines, and legal requirements while delivering exceptional customer service.
2026-05-04T00:00:00Z

Customer Service Representative

Oakland, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
Provide customer support across phone, email, and chat channels while ensuring a positive customer experience. Responsibilities:<ul><li>Respond to customer inquiries and resolve issues</li><li>Track service requests and maintain records</li><li>Escalate complex matters as needed</li><li>Support customer satisfaction initiatives</li><li>Collaborate with internal teams on issue resolution</li></ul>
2026-04-24T00:00:00Z

Customer Service Representative

San Rafael, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a success-driven and attentive Customer Service Representative to join our team on a contract basis in San Rafael, California. In this role, you will act as a key liaison between customers and showroom staff, ensuring a seamless experience for all visitors and inquiries. If you thrive in a dynamic retail environment and enjoy providing exceptional service, this position is an excellent opportunity to showcase your skills. Responsibilities:<ul><li>Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving concerns promptly</li><li>Handle customer orders, process returns and exchanges, and provide information about products and services</li><li>Resolve customer complaints with patience and professionalism, ensuring customer satisfaction</li><li>Document customer interactions and maintain accurate records in customer management systems</li><li>Collaborate with internal teams to address customer needs and escalate issues when necessary</li><li>Identify opportunities to enhance customer experience and provide feedback to management</li><li>Uphold the company’s values and maintain a high standard of customer care</li><li>Stay up to date with company products, services, and policies</li></ul>
2026-05-01T00:00:00Z

Customer Service Representative

Livermore, CA
onsite
Temporary to Hire
23 - 24 USD / Hourly
Robert Half client is seeking a Customer Service Representative to join our team onsite in Livermore, California. This contract opportunity with potential for permanent employment is ideal for someone who enjoys supporting customers, coordinating with internal teams, and keeping orders moving accurately from quote to delivery. In this role, you will handle a mix of customer communication, order administration, and return processing while using business systems and reporting tools to maintain service quality and follow-through. Customer Service Representative Responsibilities:• Partner with teams such as Finance, Sales, Purchasing, Engineering, and Product Management to resolve customer needs and support day-to-day service operations.• Respond to sales-related questions, help manage delivery expectations, and participate in district sales meetings by capturing key discussion points and follow-up items.• Create customer quotations in Epicor, update existing quotes as needed, and distribute pricing details directly to customers or through the sales team.• Review special account instructions and validate order details, including shipping information, requested dates, pricing, customer part numbers, and quantities before final processing.• Track open orders using Epicor, production reporting, and status tools to help maintain on-time shipment and proactively raise concerns when commitments may be at risk.• Communicate regularly with internal contacts to clarify priorities, align on scheduling, and manage customer-requested ship and delivery dates.• Process product returns by preparing return documentation, sending required forms to customers, and monitoring each case through completion, including credit memo follow-up.• Follow established sales operations procedures and document opportunities for improvement by opening corrective action cases in Epicor when needed.• Support additional customer service and administrative tasks assigned by management to help meet department goals.• Use Microsoft Office, Power BI, and web-based portals to maintain records, communicate updates, and support reporting needs. If you are interested in this Customer Service Representative opportunity, please submit your resume today.
2026-05-05T00:00:00Z

Customer Service Manager

Stockton, CA
onsite
Temporary to Hire
30.4 - 35.2 USD / Hourly
We are looking for a Customer Service Manager to lead branch operations and deliver an outstanding client experience in Stockton, California. This contract opportunity has the potential to become permanent and is ideal for a detail-oriented banking candidate who can balance service excellence, team leadership, sales growth, and operational oversight in a financial services environment. The role will guide daily branch activity, strengthen customer relationships, and help build a high-performing team that meets business goals while maintaining strong controls and compliance standards. Responsibilities: • Direct daily branch activities, including teller operations, cash handling oversight, balancing functions, and frontline service support to keep the office running smoothly. • Lead, coach, and develop branch employees by setting clear expectations, providing regular feedback, and holding recurring one-on-one and team meetings. • Support business growth by promoting deposit, consumer, and business banking solutions and by building strong relationships with new and existing customers. • Review and authorize customer and branch transactions within established approval limits while ensuring accuracy and sound judgment. • Monitor branch compliance, conduct operational reviews, and identify control gaps to reduce risk and maintain audit readiness. • Maintain staffing plans and work schedules that provide consistent coverage and a high level of service throughout the branch. • Resolve complex customer concerns with professionalism, urgency, and practical solutions that protect both client relationships and the organization. • Partner in recruiting, onboarding, and retaining team members who contribute to a positive, service-driven branch culture. • Participate in branch initiatives, community outreach, training sessions, and policy review efforts, recommending process improvements when appropriate. • Uphold security procedures, protect confidential information, and assist with additional branch certifications or duties as business needs require.
2026-04-29T00:00:00Z

Client Services Representative

San Francisco, CA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
Jeff Abrams is seeking a dedicated Client Services Representative to join his exceptional client's team. In this role, you will play a key part in delivering outstanding client experiences while managing a range of financial services and administrative tasks. This position is ideal for someone who thrives in a client-focused environment and is committed to providing personalized, high-quality support.Responsibilities:• Facilitate updates to beneficiary designations, ensuring accuracy and compliance with firm policies. • Process wire transfers securely and in accordance with regulatory requirements. • Manage rollover requests by coordinating with custodians, preparing documentation, and ensuring smooth transitions. • Respond promptly and effectively to client inquiries, providing detailed information on financial products and services. • Build and maintain strong client relationships through proactive and personalized communication. • Guide new clients through the onboarding process to ensure a seamless and welcoming experience. • Oversee client transactions, including deposits, withdrawals, account updates, and balance inquiries. • Partner with financial advisors to ensure client activities align with their financial strategies and goals. • Maintain accurate and current client records within Salesforce. • Follow up on pending client requests to ensure timely and complete resolutions. If you are interested in this role, please reach out to Jeff Abrams via LinkedIn.
2026-04-17T00:00:00Z

Inpatient Coding Specialist

Sacramento, CA
remote
Temporary / Contract
30 - 39 USD / Hourly
We are looking for an Inpatient Coding Specialist to join our team in Sacramento, California. This contract position involves reviewing and analyzing medical records to accurately assign diagnostic and procedural codes based on established guidelines and regulations. The role requires a thorough understanding of inpatient coding principles to ensure compliance with federal and state requirements while supporting efficient revenue cycle processes. Responsibilities:• Accurately assign ICD-10-CM and ICD-10-PCS codes to inpatient records based on medical documentation.• Ensure proper grouping into Medicare Severity Diagnosis Related Groups (DRG) or All Patient Refined Diagnosis Related Groups (APR-DRG) for optimal reimbursement.• Abstract required data elements from medical records in alignment with facility-specific guidelines.• Monitor discharged but not billed accounts to facilitate timely and compliant revenue cycle processing.• Collaborate with clinical documentation specialists and medical staff to validate and enhance documentation.• Maintain high standards of coding accuracy and productivity while adhering to quality benchmarks.• Utilize software tools such as Epic, 3M Encoder, and other coding systems to validate and compile medical information.• Analyze and ensure compliance with coding, billing, and data collection regulations.• Address missing or unclear information by seeking clarification and ensuring proper documentation.• Independently manage workload and prioritize tasks to meet departmental productivity standards.
2026-04-29T00:00:00Z

Patient Billing Specialist (20hrs. a week)

San Francisco, CA
onsite
Permanent / Full Time
28 - 32 USD / Hourly
Patient Billing Specialist (20 hours per week)Mission‑driven nonprofit seeks a detail‑oriented Bookkeeper to support patient billing and core accounting operations. Responsibilities include patient invoicing and billing (private pay, Medicare, insurance), managing an EHR system, A/P and A/R, and accurate entry into QuickBooks.Collaborate with internal teams on reporting and audits.Ideal for someone highly organized, detail‑driven, and comfortable learning new systems.Must have QuickBooks experience!Flexibility in schedule and days worked!
2026-05-04T00:00:00Z

Medical Receptionist

San Francisco, CA
onsite
Temporary / Contract
24 - 24 USD / Hourly
We are looking for a welcoming and organized Medical Receptionist to join a long-established oncology practice in San Francisco, California. This is a Contract position supporting a close-knit office that values compassionate service and teamwork in a patient-focused environment. The person in this role will help create a smooth front-desk experience while assisting with daily communication and administrative coordination. Candidates who are detail oriented, eager to learn, and comfortable in a small medical office will do well in this opportunity. Responsibilities: • Welcome patients and visitors at the front desk, ensuring a courteous and efficient check-in experience. • Manage incoming and outgoing phone calls and messages while providing clear, supportive communication to patients. • Coordinate scheduling activities and help maintain an orderly flow for daily appointments. • Assist a small administrative team with tasks that support care delivery for a steady patient volume each day. • Enter and update information accurately using office computer systems and MACPractice software. • Contribute to a positive patient experience through attentive service and a collaborative approach with staff. • Provide dependable reception coverage during standard weekday business hours. • Participate in an on-site working interview process to demonstrate fit for the role and office environment.
2026-05-05T00:00:00Z

Patient Admin Specialist (PAS)

Castro Valley, CA
onsite
Temporary / Contract
25 - 29 USD / Hourly
We are looking for a Patient Admin Specialist (PAS) to support front-desk operations and patient registration activities in an outpatient clinic in Castro Valley, California. This Long-term Contract opportunity is ideal for someone who enjoys creating a welcoming patient experience while keeping scheduling, documentation, and daily administrative processes organized. In this role, you will help coordinate appointments and surgery-related scheduling, respond to non-clinical patient inquiries, and support smooth communication across the clinic team. Responsibilities: • Welcome patients at the front desk, guide them through check-in and check-out, and address routine questions related to appointments, payments, and visit logistics. • Coordinate new patient intake and assist with scheduling needs, including surgery appointments and other follow-up visits based on provider availability and clinic priorities. • Work closely with providers and staff to align scheduling plans, communicate time-sensitive needs, and help address urgent administrative requests promptly. • Support patient and physician interactions by using approved reference materials, office tools, and clinic procedures to provide accurate non-clinical assistance. • Maintain clinic records and administrative databases, update directories and patient-related information, and complete internal documentation with attention to detail. • Respond to non-clinical messages received through CRM platforms and patient communication channels, escalating issues to the appropriate team when needed. • Manage incoming and outgoing office communications by sorting faxes, distributing mail, and organizing clinic documents through proper filing practices. • Contribute to efficient daily operations by handling a variety of front-office tasks while meeting established service expectations and departmental standards.
2026-05-01T00:00:00Z

Client Accounts Specialist

San Francisco, CA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Client Accounts Specialist to join our team in San Francisco, California. This role involves managing billing processes and client accounts while ensuring exceptional service delivery. The ideal candidate will bring expertise in accounting software systems and customer service to streamline operations and improve client satisfaction. For immediate consideration, please contact Leon Chang directly via Linked-In. Responsibilities:Invoice Management: Prepares and posts client invoices per attorney revisions and client guidelines.Cash Application: Reconciles and applies payments (checks, wires, ACH, credit cards); processes refunds as needed.Bank Deposits: Organizes and deposits checks into correct accounts.Trust Accounts: Records deposits, transfers, and withdrawals for client and state bar trust accounts.Recordkeeping: Maintains accurate electronic files for invoices, cash receipts, disbursements, overpayments, refunds, wires, transfers, write-offs, and unapplied cash.Reporting: Provides accrual, budget, and rate data to attorneys/clients as requested.Expense Processing: Records third-party expenses and disbursements in expense systems.Account Management: Monitors unapplied cash, reallocates payments when bills are revised, and ensures trust funds are used appropriately.Collections Support: Assists with collection efforts when needed.
2026-05-01T00:00:00Z

Patient Registration Supervisor

Sacramento, CA
onsite
Temporary / Contract
28 - 30 USD / Hourly
We are looking for a capable clinical operations supervisor to support evening and overnight teams in a fast-paced healthcare environment in Sacramento, California. This Contract position is ideal for someone who can guide staff effectively, maintain steady daily operations, and build strong working relationships across departments. The person in this role will help oversee frontline activity, address operational concerns, and promote a consistent, team-focused approach to patient support services. Responsibilities: • Provide day-to-day supervision for approximately 20 evening and night shift team members, offering direction, support, and performance oversight. • Serve as the on-call point of contact for operational issues that arise outside standard daytime coverage. • Review and act on daily operational reports to monitor staffing, workflow, and service needs. • Conduct regular staff rounding to stay informed on shift activity, address concerns, and reinforce expectations. • Lead daily team huddles to communicate priorities, share updates, and align staff on department goals. • Coordinate with ancillary departments to support smooth operations and timely resolution of cross-functional needs. • Handle employee matters such as schedule-related concerns, corrective action processes, and staff guidance in accordance with workplace policies. • Support training and transition activities during the onboarding period to ensure readiness for the assigned shift schedule.
2026-04-29T00:00:00Z

Customer Service Admin

Oakland, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are looking for a Customer Service Administrator to support customer service operations through order processing, issue resolution, and administrative coordination. This role combines customer support and administrative duties, including responding to inquiries, maintaining customer records, processing orders, and assisting internal teams. The ideal candidate has strong communication skills and a customer-focused mindset. Responsibilities<ul><li>Respond to customer inquiries by phone and email</li><li>Process orders, service requests, and account updates</li><li>Maintain accurate customer records and documentation</li><li>Coordinate with internal teams to resolve issues</li><li>Track service metrics and prepare reports</li><li>Provide general administrative support to the customer service team</li></ul>
2026-05-01T00:00:00Z

Patient Registration

French Camp, CA
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a detail-oriented Patient Registration team member to support a healthcare team in California. This Long-term Contract opportunity is ideal for someone who is organized, patient-focused, and confident working with registration and insurance-related processes in a clinical setting. The person in this role will help ensure accurate intake documentation, clear communication with patients and families, and timely coordination of registration activities. Responsibilities: • Gather demographic and account details from patients or family members and enter information accurately into the hospital registration system. • Review intake documentation for completeness and resolve missing or inconsistent details before processing records. • Confirm insurance, Medi-Cal, and other coverage information by checking identification cards, labels, and eligibility records. • Align patient account information with the correct financial classifications to support proper billing and registration accuracy. • Explain registration guidelines, healthcare policies, and required procedures so patients understand next steps and expectations. • Guide patients to the correct clinic, office, or treatment area based on the services they need. • Support appointment-related tracking or coordination processes as needed within the clinic environment. • Maintain a detail-oriented and service-oriented approach when assisting patients, families, and internal healthcare staff.
2026-05-01T00:00:00Z