<p><strong>Position: Systems Engineer (MSP)</strong></p><p>Robert Half is seeking an experienced Systems Engineer for our partner in IT Managed Services. This role is responsible for delivering advanced technical services across a range of infrastructure environments. The position supports clients on complex issues and plays an active role in maintaining strong client relationships through reliable system performance and project execution.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role. Local travel to client sites is required, with some remote flexibility. </strong></p><p><br></p><p><strong>Core Responsibilities:</strong></p><ul><li>Manage day-to-day administration of client IT environments, including on-prem and cloud-based infrastructure.</li><li>Develop and maintain data backup strategies and disaster recovery plans in alignment with business continuity goals.</li><li>Establish and enforce security protocols around user authentication and system auditing.</li><li>Design and deploy customized infrastructure solutions to meet client-specific technical requirements.</li><li>Conduct network analysis and support advanced routing, switching, and connectivity needs.</li><li>Provide guidance and escalation support to service desk and field personnel on technical incidents.</li><li>Collaborate with account teams to scope and present solutions to stakeholders.</li><li>Lead implementation of infrastructure and systems projects with minimal supervision.</li><li>Troubleshoot and resolve high-impact or escalated support issues across client environments.</li></ul><p><br></p>
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
<p><strong>Job Title: Field Systems Engineer – IT Infrastructure & Client Services</strong></p><p><br></p><p><strong>Overview:</strong></p><p> Robert Half is seeking a tech-savvy, solutions-oriented Field Systems Engineer who thrives in client-facing environments and enjoys building strong, long-term relationships through technical excellence. This role offers a unique mix of on-site support, systems engineering, and strategic consulting in a managed services environment. You'll be guiding clients through infrastructure modernization, cybersecurity enhancement, and cloud transformation.</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Act as the primary technical contact for a portfolio of business clients, managing all aspects of their IT systems.</li><li>Architect, configure, and support a range of systems including servers, network gear, firewalls, and data protection tools.</li><li>Plan and execute server transitions, network refreshes, and virtualization rollouts using Hyper-V or VMware.</li><li>Deploy and manage cloud platforms like Microsoft 365, Azure, and SharePoint.</li><li>Offer advanced troubleshooting for escalated service tickets beyond the helpdesk or remote operations center.</li><li>Conduct regular system audits, performance assessments, and preventive maintenance tasks.</li><li>Recommend and implement security solutions, including MFA, EDR, and compliance support across HIPAA, PCI, and other frameworks.</li><li>Participate in technical planning sessions with client stakeholders to align IT strategy with business goals.</li><li>Contribute to internal process improvements and stay on top of evolving tech stacks and industry best practices.</li></ul><p><br></p>
<p><strong>Job Title: Field Systems Engineer – IT Infrastructure & Client Services</strong></p><p><br></p><p><strong>Overview:</strong></p><p>Robert Half is seeking a tech-savvy, solutions-oriented Field Systems Engineer who thrives in client-facing environments and enjoys building strong, long-term relationships through technical excellence. This role offers a unique mix of on-site support, systems engineering, and strategic consulting in a managed services environment. You'll be guiding clients through infrastructure modernization, cybersecurity enhancement, and cloud transformation.</p><p><br></p><p><strong>This is a Direct/Permanent Hire position, that will require a hybrid in-office schedule.</strong></p><p><strong>Travel to local clients is required. Must have a valid driver's license and active insurance policy.</strong></p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Act as the primary technical contact for a portfolio of business clients, managing all aspects of their IT systems.</li><li>Architect, configure, and support a range of systems including servers, network gear, firewalls, and data protection tools.</li><li>Plan and execute server transitions, network refreshes, and virtualization rollouts using Hyper-V or VMware.</li><li>Deploy and manage cloud platforms like Microsoft 365, Azure, and SharePoint.</li><li>Offer advanced troubleshooting for escalated service tickets beyond the helpdesk or remote operations center.</li><li>Conduct regular system audits, performance assessments, and preventive maintenance tasks.</li><li>Recommend and implement security solutions, including MFA, EDR, and compliance support across HIPAA, PCI, and other frameworks.</li><li>Participate in technical planning sessions with client stakeholders to align IT strategy with business goals.</li><li>Contribute to internal process improvements and stay on top of evolving tech stacks and industry best practices.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Administrative Assistant. This role combines calendar management, scheduling meetings, greeting visitors and administrative support, requiring strong organizational skills and a commitment to delivering exceptional service. The ideal candidate will ensure smooth daily operations while maintaining a welcoming environment for clients and staff.</p><p><br></p><p>This is a permanent placement opportunity offering health insurance coverage, 401k contribution, generous paid time off and holidays. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Maintain a visitor log, issue visitor passes, and coordinate with relevant team members for scheduled appointments.</p><p>• Manage incoming phone calls using a multi-line phone system, directing calls to the appropriate departments.</p><p>• Perform accurate data entry tasks to support administrative tasks for office.</p><p>• Assist with scheduling appointments and maintaining office calendars.</p><p>• Provide administrative support by preparing documents and reports using Microsoft Word.</p><p>• Handle mail distribution and manage courier services as needed.</p><p>• Order and manage office supplies, coordinate maintenance requests, and liaise with vendors.</p><p>• Maintain organized records and filing systems for efficient retrieval of information.</p><p>• Collaborate with team members to address client inquiries and resolve issues promptly.</p>
We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.<br><br>Responsibilities:<br>• Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.<br>• Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.<br>• Set up and maintain peripheral devices such as printers, monitors, and projectors.<br>• Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.<br>• Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.<br>• Provide end-user training and guidance on technology best practices and security protocols.<br>• Collaborate with infrastructure, security, and application teams to resolve complex technical issues.<br>• Support and maintain displays and projectors in meeting rooms to ensure functionality.<br>• Troubleshoot basic networking issues using appropriate tools and methods.
<p>We are looking for a dedicated Inside Sales Representative to join our Client team in McHenry, Illinois for a Warehouse Distribution Center. This role is integral to ensuring smooth communication between our operations and customers, while maintaining excellent service standards. The position focuses on building strong relationships with clients and supporting various operational and administrative tasks. </p><p><br></p><p>Compensation: $60k-$65k </p><p>Monday-Friday – Onsite</p><p>7:30am-4:00pm </p><p>Benefits: Medical, and Dental 10 days PTO, 10 paid holidays, 5 sick days</p><p><br></p><p>Responsibilities:</p><p>• Act as the key point of contact for customers, addressing their needs and ensuring satisfaction through effective communication.</p><p>• Develop and maintain long-term relationships with customers by fostering trust and open dialogue.</p><p>• Prepare and issue accurate quotations for new orders based on customer requests.</p><p>• Maintain and update trackers while leading review meetings to ensure operational efficiency.</p><p>• Process customer orders, place internal purchase requests, and monitor on-time delivery performance.</p><p>• Coordinate operations review meetings with customers to address concerns and improve service.</p><p>• Manage inventory levels to balance sufficient supply with the avoidance of excess stock.</p><p>• Schedule and oversee incoming shipments from international sourcing locations and outgoing shipments to customers.</p><p>• Participate in continuous improvement initiatives to enhance operational processes.</p><p>• Assist with warehouse duties</p>
<p>Robert Half is partnering with a Milwaukee area manufacturing client in the recruiting for an experienced Senior AP/AR Shared Services Manager to oversee and optimize accounts payable and receivable operations across their entities. This role requires a dynamic leader who thrives in a fast-paced environment, driving efficiency and ensuring compliance across financial processes. You will play a key role in mentoring teams, enhancing workflows, and collaborating with stakeholders to achieve operational excellence.</p><p><br></p><p>This is a permanent placement opportunity offering hybrid work schedule, 4+ weeks of PTO, annual bonus eligibility and generous 401k match.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Lead and mentor the accounts receivable and accounts payable teams, fostering growth and promoting a culture of continuous improvement.</p><p>• Supervise daily operations to ensure timely and accurate processing of transactions.</p><p>• Develop and monitor performance metrics to enhance efficiency, accuracy, and compliance within AR and AP functions.</p><p>• Manage accounts receivable processes, including billing, collections, cash applications, and credit management.</p><p>• Strategize to improve AR aging and reduce days sales outstanding while maintaining strong customer relationships.</p><p>• Oversee accounts payable operations, including invoice processing, vendor management, and payment scheduling.</p><p>• Resolve vendor and customer disputes or discrepancies promptly and effectively.</p><p>• Identify and implement process improvements, driving automation and leveraging technology to streamline workflows.</p><p>• Prepare detailed financial reports and analyses for AR and AP metrics, supporting month-end and year-end close processes.</p><p>• Ensure robust internal controls to safeguard assets and maintain compliance with accounting standards and regulations.</p>
<p>We are looking for an experienced Audit Manager to join a dynamic public accounting firm in Milwaukee, Wisconsin. This role offers a unique blend of growth opportunities, flexible work arrangements, and the potential for future partnership. If you are passionate about providing exceptional audit services while contributing to a collaborative and supportive workplace, this position is for you.</p><p><br></p><p>For immediate consideration call Bill Johannes at 414-662-3416 or connect on Linked-In . All conversations will be confidential. If you or someone you know would qualify for any of the positions listed below feel free to have them call me as well. Thanks for any consideration and I look forward to helping you. God Bless.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage audit engagements from planning to completion, ensuring adherence to established timelines and quality standards.</p><p>• Supervise and mentor audit staff, fostering development and maintaining high performance levels.</p><p>• Build and maintain strong client relationships by addressing inquiries, providing regular updates, and ensuring satisfaction.</p><p>• Review and finalize workpapers, financial statements, and audit deliverables, ensuring compliance with standards and accuracy.</p><p>• Handle complex technical issues and provide guidance on auditing and accounting standards.</p><p>• Collaborate with firm partners to strategize and improve client service delivery.</p><p>• Oversee the preparation and implementation of audit programs and procedures.</p><p>• Ensure compliance with regulatory requirements and industry standards throughout all engagements.</p><p>• Identify opportunities to improve audit processes and contribute to the firm’s growth initiatives.</p>
<p>Robert Half is seeking an experienced Litigation Paralegal to join an industry leading firm in downtown Milwaukee, WI. In this role, you will be expected to perform various tasks such as managing discovery, drafting case pleadings, and preparing trial exhibits. This position is integral to our firm's commitment to providing exceptional service in a fast-paced, challenging legal environment.</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Efficiently manage discovery, including handling organization, searches, productions, redactions, and document dispositions</li><li>Analyze and organize large amounts of information, including summarizing and indexing medical records and other data sets</li><li>Draft case pleadings with precision and attention to detail</li><li>Prepare trial exhibits, ensuring they are accurate and relevant</li><li>Maintain a system of electronic file management, ensuring all files are updated and easily accessible</li><li>Handle docketing duties, keeping track of upcoming court dates and deadlines</li><li>Participate in trial preparation, performing various tasks as required</li><li>Utilize Case Management Software and CompuLaw for efficient handling of cases</li><li>Manage billing functions and meet billable hour expectations</li><li>Conduct briefing and calendar management activities</li><li>Oversee claim administration and handle cases involving Toxic Torts and Civil Litigation</li><li>Exhibit strong communication skills, working well independently and as part of a team.</li></ul>
We are looking for an experienced Benefits Manager to join our team in Brookfield, Wisconsin. This role requires someone who can oversee and optimize the organization's benefits programs, ensuring they align with employee needs and company objectives. The ideal candidate will bring expertise in benefits design, coordination, and analysis to support a thriving workforce.<br><br>Responsibilities:<br>• Develop and manage comprehensive employee benefits programs, including health, retirement, and wellness initiatives.<br>• Analyze and evaluate current benefits offerings to ensure competitiveness and cost-effectiveness.<br>• Collaborate with leadership to align benefits strategies with overall organizational goals.<br>• Provide guidance and support to employees regarding benefit options and enrollment processes.<br>• Coordinate with external vendors to ensure timely and accurate delivery of benefits services.<br>• Design innovative benefits solutions to meet the evolving needs of the workforce.<br>• Monitor compliance with legal and regulatory requirements related to benefits administration.<br>• Conduct regular assessments to identify opportunities for enhancing employee satisfaction through benefits.<br>• Prepare detailed reports and presentations on benefits performance and recommendations for improvements.<br>• Lead training sessions and workshops to educate employees about their benefits options.
We are looking for a skilled Treasury Manager to lead the company’s treasury operations and ensure financial stability. In this role, you will oversee liquidity management, banking relationships, and compliance, while driving strategic initiatives to optimize cash flow and financial performance. This position is ideal for an analytical individual who excels at both strategic planning and operational execution.<br><br>Responsibilities:<br>• Manage daily cash positioning and liquidity operations to ensure smooth financial processes.<br>• Develop and refine short- and long-term cash flow forecasting models to align with organizational goals.<br>• Oversee banking relationships, including negotiating credit card programs, merchant services, and bank fees.<br>• Lead treasury-related aspects of the annual budgeting process by collaborating with finance and operations teams.<br>• Conduct detailed analyses of treasury operations, including variance reporting and working capital optimization.<br>• Ensure compliance with treasury policies, regulatory requirements, and banking covenants.<br>• Support debt management activities such as monitoring interest expenses and assisting with financing transactions.<br>• Collaborate with accounting, finance, and business leaders to provide actionable insights for financial decision-making.<br>• Drive process improvements and identify opportunities for automation within treasury functions.<br>• Monitor and report on treasury-related metrics to maintain transparency and accountability.
<p>As a <strong>Systems Administrator</strong>, you will play a crucial role in the performance, security, and reliability of our organization’s IT infrastructure. Your day-to-day responsibilities will include managing server and network performance, troubleshooting infrastructure issues, performing system upgrades, and designing solutions to optimize and secure our technology ecosystem. Additionally, you will serve as the backup for the Network Administrator, providing critical coverage when needed.</p><p>Essential Job Functions</p><ul><li>Manage and maintain the <strong>Microsoft Intune</strong> implementation.</li><li>Package and support third-party applications.</li><li>Contribute to infrastructure improvement projects.</li><li>Troubleshoot network and infrastructure reliability challenges.</li><li>Administer <strong>Active Directory (AD)/Azure AD</strong>, <strong>M365</strong>, <strong>Veeam</strong>, Print Server, Group Policy, and network security solutions.</li><li>Deploy and manage virtual machines (VMs) using <strong>VMWare/ProxMox</strong>.</li><li>Oversee data center hosts and storage solutions.</li><li>Monitor backups and execute recovery/disaster recovery processes.</li><li>Review system health, logs, and activity to ensure optimal performance.</li><li>Collaborate with vendors regarding infrastructure and VoIP systems.</li><li>Conduct daily <strong>SIEM</strong> monitoring and analysis.</li><li>Perform firmware updates and system upgrades as needed.</li><li>Respond to Level 2 (L2) help desk requests and user inquiries.</li><li>Maintain technical documentation and software/hardware knowledge bases.</li><li>Provide end-user training and technical support.</li></ul><p><em>Other duties as assigned to ensure smooth operations.</em></p>
<p>We are seeking a detail-oriented and proactive Sr Accountant to join our growing team. This dynamic role combines critical financial responsibilities while providing cross-functional collaboration opportunities. The ideal candidate will have experience in operations, supply chain, logistics, manufacturing, along with a solid understanding of accounting principles.</p><p><strong>Responsibilities</strong>:</p><ul><li>Collaborate across operations, supply chain, logistics, and sales to recommend solutions, identify opportunities for improvement, and implement productivity projects.</li><li>Work with the supply chain team to resolve inventory discrepancies, ensure physical inventory accuracy, and reconcile cycle counts.</li><li>Assist with forecasting and budgeting activities to support strategic planning.</li><li>Prepare monthly and annual balance sheet account reconciliations.</li><li>Perform month-end and year-end journal entries to ensure timely closure of financial books.</li><li>Process accounts payable invoices, resolve supplier issues, and initiate payments.</li><li>Manage accounts receivable, including cash application and credit/collections functions.</li><li>Support the annual financial audit by preparing and analyzing key documentation.</li><li>Review cost effects resulting from raw material changes, manufacturing adjustments, or service changes.</li><li>Understand variances to budget, explain discrepancies with clarity, and suggest corrective actions where needed.</li><li>Prepare tax documents such as annual sales tax, personal property tax, and 1099 forms.</li><li>Develop and refine accounting procedures, while identifying opportunities for ERP system enhancements.</li><li>Monitor internal controls to ensure compliance and mitigate financial risk.</li><li>Perform monthly reconciliation of bank accounts and contribute to special projects as assigned.</li></ul><p><strong>Human Resources Support</strong>: Under the direction and supervision of the Human Resources team:</p><ul><li>Compile and distribute HR-focused KPI reports and metric-driven updates.</li><li>Process weekly payroll accurately and on time.</li><li>Assist employees with various leave of absence requests, including personal, medical, disability, unpaid, and military leave.</li><li>Reconcile health and medical billing with precision.</li><li>Become the subject matter expert for company benefits, supporting open enrollment, new hire onboarding, life event changes, and other benefit-related matters.</li><li>Occasionally support HR leadership with special projects as required.</li><li>potential acquisitions.</li></ul><p><strong>Qualifications</strong>:</p><ul><li>Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field.</li><li>3–5 years of relevant experience in accounting and financial analysis</li><li>Strong knowledge of ERP systems and proficiency in Microsoft Excel. NetSuite experience preferred</li><li>Exceptional organizational and analytical skills with acute attention to detail.</li><li>Ability to handle multiple priorities in a fast-paced environment.</li><li>Excellent communication skills and ability to collaborate across multi-functional teams.</li></ul>
We are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently.<br><br>Responsibilities:<br>• Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting.<br>• Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards.<br>• Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution.<br>• Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors.<br>• Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands.<br>• Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively.<br>• Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company’s customer-first philosophy.<br>• Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions.<br>• Support the IT team in ongoing projects, including SharePoint migration, as needed.<br>• Work onsite to provide direct assistance and foster strong user relationships.
We are looking for a skilled Payroll & Accounting Clerk to join our team on a Contract to permanent basis in Milwaukee, Wisconsin. In this role, you will manage essential financial functions, ensuring accuracy and compliance in payroll, accounts payable, and accounts receivable processes. This position offers the opportunity to contribute to a dynamic organization while working part-time, with a schedule of 25-30 hours per week.<br><br>Responsibilities:<br>• Process payroll from start to finish, ensuring compliance with wage laws and accurate benefit deductions.<br>• Maintain employee records related to payroll and benefits, ensuring confidentiality and accuracy.<br>• Handle accounts payable tasks, including invoice processing, vendor communication, and reconciliation of ledgers.<br>• Manage accounts receivable by tracking payments, posting transactions, and preparing financial reports.<br>• Reconcile bank statements to ensure accurate financial reporting and resolve discrepancies.<br>• Collaborate with team members to address financial queries and provide support as needed.<br>• Prepare and file necessary tax documents such as W9s and 1099s.<br>• Assist in maintaining compliance with accounting standards and company policies.<br>• Utilize Google Suite to organize and manage financial data and documentation.<br>• Support other bookkeeping tasks to ensure smooth financial operations.
<p>We are looking for a detail-oriented Credit & Collections Specialist for an Oconomowoc, WI area organization. In this role, you will manage credit applications, oversee commercial collections, and ensure the approval process aligns with company standards. This position offers an excellent opportunity to contribute to financial operations and maintain strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Review and process credit applications with accuracy and efficiency.</p><p>• Manage commercial collections, ensuring timely follow-ups and resolution of outstanding balances.</p><p>• Approve credit limits based on company policies and financial analysis.</p><p>• Maintain detailed records of customer accounts and payment histories.</p><p>• Collaborate with internal teams to address credit-related issues and improve processes.</p><p>• Provide exceptional customer service to resolve disputes and maintain positive relationships.</p><p>• Prepare reports on credit and collections activities for management review.</p><p>• Analyze financial data to assess creditworthiness and mitigate risks.</p><p>• Ensure compliance with company policies and regulatory standards.</p>
We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Menomonee Falls, Wisconsin. In this long-term contract role, you will play a critical part in managing customer orders, ensuring seamless communication, and delivering exceptional service. If you thrive in a manufacturing environment and excel in order management, this position offers an excellent opportunity to contribute to a dynamic and collaborative team.<br><br>Responsibilities:<br>• Accurately input customer orders into the system while verifying all details for accuracy and completeness.<br>• Resolve order discrepancies and exceptions, such as pricing or validation issues, with efficiency.<br>• Address customer inquiries and complaints promptly, maintaining a high level of professionalism.<br>• Maintain organized and accurate records of orders, including purchase orders and confirmations.<br>• Collaborate with internal teams such as sales, logistics, and finance to ensure smooth order processing.<br>• Monitor orders for credits, cancellations, and revisions, ensuring timely updates.<br>• Follow established policies and procedures outlined in standard operating processes and documentation.<br>• Provide exceptional support to customers by fostering positive interactions and ensuring satisfaction.<br>• Assist in improving customer service workflows and identifying areas for optimization.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. This contract-to-permanent role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs.<br><br>Responsibilities:<br>• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.<br>• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.<br>• Personalize customer interactions to minimize effort and ensure a seamless experience.<br>• Analyze and resolve customer issues independently, offering timely and effective solutions.<br>• Troubleshoot technical challenges using self-help tools and resources.<br>• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.<br>• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.<br>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.<br>• Deliver elite experiences to customers by consistently exceeding expectations.
We are looking for a meticulous Administrative Assistant to provide comprehensive legal administrative support in our Lake Geneva, Wisconsin office. This Contract to permanent position is ideal for candidates who thrive in a fast-paced environment and are skilled at managing multiple tasks with precision and professionalism. While prior legal experience is advantageous, it is not mandatory for this role.<br><br>Responsibilities:<br>• Prepare, edit, and finalize documents and assignments with accuracy and efficiency.<br>• Organize and maintain client files, coordinate meetings and appointments, and arrange travel schedules as needed.<br>• Support billing processes by assisting with timekeeping, transcription, and processing payment requests.<br>• Collaborate with other team members to ensure seamless execution of shared duties and special projects.<br>• Handle inbound calls and inquiries in a meticulous manner, providing exceptional service to clients and stakeholders.<br>• Prioritize and manage multiple tasks to meet deadlines while maintaining attention to detail.<br>• Perform data entry tasks with precision to ensure accurate documentation.<br>• Assist with receptionist duties, including greeting visitors and managing office communications.<br>• Proactively identify and resolve administrative challenges to support overall office efficiency.
We are looking for a dedicated and detail-oriented Bilingual Teller to join our team in Milwaukee, Wisconsin. In this role, you will serve as the first point of contact for members, delivering exceptional customer service and efficiently managing financial transactions. This is a Contract-to-Permanent position within the non-profit sector, offering an opportunity to build meaningful relationships with members while contributing to their financial well-being.<br><br>Responsibilities:<br>• Process deposits, withdrawals, loan payments, and other member transactions with accuracy and efficiency.<br>• Provide personalized assistance to members by addressing account inquiries and offering tailored financial solutions.<br>• Promote the credit union’s products and services to enhance member engagement and satisfaction.<br>• Ensure compliance with credit union policies and procedures while maintaining accurate transaction records.<br>• Balance the cash drawer daily and promptly resolve any discrepancies.<br>• Deliver exceptional service to members, fostering a welcoming and positive environment.<br>• Travel to other branches as needed to provide support and maintain consistent service quality.
We are looking for a dedicated Collections Specialist to join our team on a short-term contract basis in Hartland, Wisconsin. In this role, you will play a crucial part in managing accounts receivable and ensuring timely collections during a transitional period. This position offers an opportunity to make a direct impact on financial operations while collaborating with internal teams to resolve billing discrepancies and enhance processes.<br><br>Responsibilities:<br>• Proactively manage outstanding customer accounts and follow up on overdue balances to ensure timely payments.<br>• Review and reconcile open receivables across legacy systems and new platforms, ensuring data accuracy.<br>• Clean up and validate historical financial data to support smooth system transitions.<br>• Utilize Excel to export, analyze, and reconcile accounts receivable data for tracking and reporting purposes.<br>• Collaborate with internal departments to address billing issues and missing documentation.<br>• Implement and support process improvements to streamline collections and reporting workflows.<br>• Monitor aging reports and prioritize collection efforts based on outstanding balances.<br>• Maintain detailed records of collection activities and customer interactions for audit purposes.<br>• Provide regular updates on accounts receivable status to management.<br>• Assist in optimizing data integration between legacy systems and Service Titan.
