14 results for Customer Service Manager in Edison, NJ

Customer Success Manager

New York, NY
onsite
Permanent
200000 - 300000 USD / Yearly
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction. Responsibilities: • Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows. • Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation. • Develop personalized rollout strategies tailored to each customer’s needs and team structures. • Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization. • Assist customers in integrating the platform with their internal systems and historical data sources. • Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail. • Advocate for customer feedback to influence product enhancements and roadmap development. • Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary. • Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success. • Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
2026-03-19T00:00:00Z

Customer Service Representative

Newark, NJ
onsite
Temporary
16 - 18 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-03-26T00:00:00Z

Customer Service Representative

New York, NY
onsite
Contract / Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in New York, New York. In this role, you will be responsible for providing exceptional service to clients and handling administrative tasks efficiently. This is a Contract to permanent position, offering a chance to grow within the Real Estate industry while working onsite for at least three days a week. Responsibilities: • Respond to inbound client calls with professionalism and resolve inquiries promptly. • Manage customer interactions through email correspondence, ensuring accurate and timely communication. • Perform data entry tasks to update and maintain records efficiently. • Schedule appointments and coordinate meetings as needed. • Utilize Microsoft Excel and Word to create reports and track relevant information. • Handle inbound and outbound calls to address customer needs effectively. • Process orders and ensure accuracy in entry and follow-ups. • Work collaboratively with the team to ensure seamless service delivery. • Leverage Yardi software to manage property-related tasks and operations. • Maintain a high level of organization and attention to detail in all tasks.
2026-03-27T00:00:00Z

Customer Service Representative

East Rutherford, NJ
onsite
Contract / Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team near East Rutherford, New Jersey. This Contract to permanent position offers an opportunity to deliver exceptional service to customers across diverse markets while working closely with internal and external stakeholders. The role is ideal for someone who thrives in a fast-paced environment and is passionate about building strong customer relationships. Responsibilities:• Provide outstanding service to customers across various market applications by collaborating with internal teams and external partners.• Build and nurture lasting relationships with customers to ensure satisfaction and loyalty.• Prepare accurate and timely quotations based on customer needs.• Process and input orders into the system with precision.• Support the Sales team by providing quotations, updates on delivery statuses, and generating order reports.• Manage daily customer orders, ensuring timely confirmations, tracking shipments, and updating status for back-ordered items.• Resolve operational challenges related to the sales process, including issues with order status, deliveries, invoicing, and returns.• Coordinate with departments such as sales, supply chain, and logistics to provide top-tier customer service.• Participate in shipping activities, including preparing documentation, verifying accuracy, and ensuring timely submission to the warehouse.• Conduct regular customer review calls, identifying follow-up actions and tracking progress effectively.
2026-03-31T00:00:00Z

Customer Service Representative

Rutherford, NJ
onsite
Contract / Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Client Services Representative to join our team near Saddle Brook, New Jersey. In this Contract to permanent position, you will play a vital role in ensuring client satisfaction by addressing inquiries, managing documentation, and maintaining system accuracy. If you thrive in a fast-paced environment and enjoy delivering excellent service, this opportunity is perfect for you. Responsibilities:• Research and respond to client inquiries, gathering necessary information and documentation to meet service needs and maintain compliance.• Use the company's issue tracking system to review incoming requests, ensuring accurate coding and proper routing to relevant stakeholders.• Monitor and maintain data integrity within the Artist Portal, ensuring royalty information interfaces correctly and user response times meet expectations.• Conduct initial analysis of royalty-related inquiries, escalating complex issues to the Royalty Operations team as needed.• Provide prompt and detail oriented assistance to clients, handling inbound and outbound calls efficiently.• Document all client interactions and follow-ups thoroughly to support seamless communication and resolution.• Collaborate with internal teams to ensure timely resolution of client issues and adherence to organizational processes.• Stay updated on company policies and procedures to deliver consistent and accurate service.• Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
2026-03-27T00:00:00Z

Customer Service Representative

Pine Brook, NJ
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Pine Brook, New Jersey. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by managing orders, processing claims, and providing support to clients. This position offers an opportunity to work in a dynamic and fast-paced environment while collaborating with multiple departments to ensure program success. Responsibilities: • Manage and maintain orders and inventory using Microsoft Dynamics GP. • Process customer returns, claims, and warranty-related issues efficiently. • Create and oversee reporting for sales teams and clients, both internally and externally. • Monitor and maintain client accounts, including backorders, shipments, and cancellation rates. • Collaborate closely with key departments to support program initiatives. • Handle inbound and outbound calls to address customer inquiries and resolve issues. • Ensure accurate order entry and timely responses to customer needs. • Provide exceptional service to clients, fostering positive relationships and trust.
2026-03-31T00:00:00Z

Customer, Finance Manager

Easton, PA
onsite
Permanent
120000 - 150000 USD / Yearly
We are looking for an experienced Customer Finance Manager to support our sales team in Easton, Pennsylvania. This role bridges the gap between finance and sales, ensuring financial sales targets are achievable while enhancing customer relationships. You will drive profitability analysis and serve as a key advisor in negotiations and trade planning. Responsibilities: • Provide strategic financial insights to sales leadership, including guidance on trading term negotiations and promotional activities. • Monitor and analyze sales forecasts, actual sales performance, and trade programs while contributing to demand planning and inventory management. • Prepare financial schedules for areas such as SG&A expenses, trade allowances, sales returns, adjustments, and customer profitability. • Lead month-end close processes, including summarizing results, explaining variances, and preparing schedules for audits. • Educate the sales team on the financial impact of trading terms, margins, and improved forecasting practices. • Collaborate with sales on upfront planning for customer terms and negotiations, ensuring alignment with company profitability goals. • Provide detailed insights on customer-specific trade information, including returns, allowances, deductions, compliance fines, and payment terms. • Serve as a member of the S&OP Core Team to deliver net revenue plans, expand growth opportunities, and manage sales forecasting. • Offer financial guidance on the implications of trading terms and strategies for enhancing customer profitability.
2026-03-27T00:00:00Z

Customer Service Rep- Building & Parking

Lyndhurst, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis near Rutherford, New Jersey. In this role, you will play a crucial part in ensuring seamless logistics operations by managing customer purchase orders for flooring products and services. Your attention to detail and commitment to providing excellent service will contribute to enhancing our operational efficiency and customer satisfaction. Responsibilities:• Process and manage customer purchase orders, ensuring accuracy and timely completion.• Coordinate shipping and fulfillment for flooring products and services.• Utilize the Sales and Distribution module to enter and oversee sales and purchase orders.• Monitor back-order lists, open billing lists, and scheduled picking/shipping lists to ensure smooth operations.• Address customer inquiries and resolve order-related issues promptly and professionally.• Collaborate with regional teams to support initiatives aimed at improving service delivery.• Maintain proficiency in order management procedures and apply them consistently.• Anticipate customer needs and provide proactive solutions to enhance their experience.• Track and report on order progress, identifying and addressing potential delays.• Contribute to projects focused on streamlining logistics and operational processes.
2026-03-17T00:00:00Z

HVAC Service Manager

Parsippany, NJ
onsite
Permanent
120000 - 145000 USD / Yearly
We are looking for a dedicated HVAC Service Manager to oversee the daily operations of our service department in Parsippany, New Jersey. This role requires a skilled leader who can effectively manage technician teams, optimize scheduling, and ensure customer satisfaction. The ideal candidate will bring technical expertise, strong leadership abilities, and a commitment to driving operational success. Responsibilities: • Lead and guide HVAC technicians and support staff to achieve departmental goals. • Supervise scheduling, dispatching, and preventative maintenance activities to ensure efficiency. • Address escalated customer concerns and foster positive client relationships. • Analyze budgets, track performance metrics, and recommend strategies for improvement. • Ensure adherence to safety standards, industry regulations, and company policies. • Collaborate with sales and project teams to identify and develop new service opportunities. • Recruit, onboard, and train technicians while supporting their growth and development. • Manage inventory, oversee equipment procurement, and maintain vendor partnerships. • Prepare and deliver detailed performance reports to senior management.
2026-03-30T00:00:00Z

Business Operations Manager

Lakewood, NJ
onsite
Permanent
100000 - 110000 USD / Yearly
100,000 - 110,000 Benefits:<ul><li>Employee discount</li><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Responsibilities<ul><li>Lead daily business operations across Finance, Supply Chain, and Administrative functions.</li><li>Own and optimize organizational processes using NetSuite ERP, including saved searches, workflows, dashboards, reporting, and automation tools.</li><li>Partner with department leaders to identify bottlenecks, streamline procedures, and improve efficiencies.</li><li>Maintain operational KPIs and develop reporting models to support executive decision‑making.</li></ul>
2026-03-13T00:00:00Z

Account Manager

Verona, NJ
onsite
Permanent
65000 - 75000 USD / Yearly
A busy company in the Verona area is seeking an Account Manager to join their growing business. This Account Manager will get the chance to work with a growing team that loves promoting within. The Account Manager role offers career advancement, flexible working schedule, and excellent benefits. The ideal Account Manager will have 2-5 years of relevant account management/inside sales experience, impeccable communication skills, and come from the logistics industry (not required). Responsibilities of this Account Manager will include but not be limited to: Account Manager Responsibilities:• Build and maintain strong relationships with clients to ensure long-term satisfaction and loyalty.• Oversee day-to-day account operations, including addressing client inquiries and resolving issues promptly.• Collaborate with internal teams to deliver customized solutions that meet client needs.• Monitor account performance, identify opportunities for growth, and implement strategies to achieve business goals.• Prepare and deliver regular reports to clients, ensuring transparency and effective communication.• Coordinate with logistics teams to ensure seamless delivery of services and products.• Act as the primary point of contact for clients, managing expectations and fostering trust.• Identify potential risks within accounts and proactively develop solutions to mitigate them.• Stay updated on industry trends and competitor activities to provide valuable insights to clients. This Account Manager position is paying between $65,000 and $75,000 annually depending on experience. If interested in this Account Manager role, apply today!hh
2026-03-30T00:00:00Z

Supply Chain Manager

Lawrenceville, NJ
onsite
Permanent
80000 - 94000 USD / Yearly
Our client in the Lawrenceville area is seeking an experienced Supply Chain Supervisor to lead and oversee their Supply Chain Specialist team. In this key role, you will provide hands-on leadership to ensure smooth, efficient, and high-quality execution of all supply chain activities—including purchasing, production planning, logistics, and customer account management. The ideal candidate is skilled at developing talent, driving process improvements, and fostering cross-functional collaboration.<ul><li>Salary Range: $80,000-94,000</li><li>In office 3 days with 2 days work from home</li><li>High proficiency in Microsoft Office; ERP and business intelligence tool experience strongly preferred</li></ul>Benefits include medical, dental, and vision insurance, 401k, and PTO. Key Responsibilities:<ul><li>Directly manage daily performance and activities of the Supply Chain Specialist team</li><li>Train new hires and existing team members to ensure strong end-to-end process knowledge</li><li>Serve as the team's subject matter expert, supporting workflow continuity and acting as backup for critical tasks such as order entry, material sourcing, shipment tracking, and customer communication</li><li>Track and ensure attainment of supply chain KPIs, including inventory management and on-time delivery</li><li>Partner with the SC Director to execute department priorities and align with strategic goals</li><li>Collaborate across departments (Production, Sales, Accounting) to meet business objectives</li><li>Oversee customer account management, communications, and issue resolution</li><li>Continuously identify and implement process improvements to drive efficiency and cost reduction</li><li>Prepare and present key supply chain metrics and reports for executive review</li><li>Complete other duties as assigned to support evolving business needs</li></ul>
2026-03-20T00:00:00Z

Supply Chain Manager

Bridgewater, NJ
onsite
Permanent
90000 - 110000 USD / Yearly
90,000 - 110,000 benefits:<ul><li>hybrid</li><li>medical</li><li>dental</li><li>vision</li><li>life insurance</li><li>long term disability</li><li>401k </li></ul>Responsibilities:<ul><li>Manage end‑to‑end supply chain activities, including sourcing, purchasing, planning, and logistics.</li><li>Develop and maintain relationships with OEM suppliers and Contract Manufacturers.</li><li>Optimize supply chain processes to improve efficiency, cost savings, and lead-time performance.</li><li>Monitor vendor performance and negotiate pricing, terms, and service improvements.</li><li>Identify supply risks and develop mitigation strategies.</li><li>Partner with internal teams (Engineering, Operations, Finance) to ensure alignment on production and supply needs.</li><li>Analyze supply chain data to support forecasting, planning, and continuous improvement initiatives.</li><li>Travel will be required.</li></ul>
2026-03-09T00:00:00Z

Billing Manager

New York, NY
onsite
Contract / Temporary to Hire
35 - 42 USD / Hourly
Billing Manager – Temp to PermOverview We are seeking a hands-on Billing Manager to oversee billing operations and support a growing organization. This individual will play a key role in managing invoicing, leading offshore resources, and improving processes as the company continues to scale. This is a temp-to-perm opportunity with long-term potential.BKey Responsibilities<ul><li>Oversee daily billing operations, ensuring the accurate and timely processing of approximately 100 invoices per week</li><li>Manage and support offshore Accounts Receivable team members, including training, performance management, and workload distribution</li><li>Review billing data for accuracy, completeness, and compliance with internal policies and client requirements</li><li>Monitor accounts receivable aging and drive timely collections and follow-ups</li><li>Resolve billing discrepancies, customer inquiries, and escalated issues in a professional and efficient manner</li><li>Identify, develop, and implement process improvements to enhance billing accuracy, efficiency, and scalability</li><li>Partner cross-functionally with Finance, Sales, and Operations teams to ensure alignment on billing practices</li><li>Prepare and present regular reports on billing performance, KPIs, and cash flow metrics</li><li>Ensure adherence to internal controls, audit standards, and regulatory requirements</li><li>Support the transition from informal processes to more structured systems as the organization grows</li></ul>iQualifications<ul><li>Bachelor’s degree in Accounting, Finance, or a related field (or equivalent experience)</li><li>5–10 years of billing and/or accounts receivable experience, including at least 2+ years in a supervisory role</li><li>Proven experience managing remote or offshore teams across multiple time zones</li><li>Bilingual in English and Spanish (both written and verbal) required</li><li>Strong understanding of billing systems, invoicing processes, and AR best practices</li><li>High attention to detail with a focus on accuracy</li><li>Ability to manage multiple priorities and meet deadlines in a fast-paced environment</li><li>Strong leadership, communication, and problem-solving skills</li><li>Proficiency in accounting systems and Microsoft Excel</li><li>Comfortable operating in a scaling, entrepreneurial environment with the ability to hit the ground running </li></ul>
2026-03-31T00:00:00Z