We are looking for a skilled Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will be responsible for delivering exceptional customer service in a high-volume call center environment. This role requires strong communication abilities, multitasking skills, and a commitment to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls with professionalism and a friendly demeanor.<br>• Address customer inquiries, provide accurate product information, and offer effective solutions.<br>• Utilize multiple computer systems to locate, analyze, and document necessary information efficiently.<br>• Maintain a customer-first approach, demonstrating empathy and understanding during interactions.<br>• Accurately update customer accounts and document all interactions in the system.<br>• Work collaboratively with other departments to resolve complex customer issues.<br>• Consistently meet or exceed performance metrics and quality standards.<br>• Stay informed about company products, industry updates, and relevant policies.<br>• Provide feedback and suggestions to improve processes and enhance customer experiences.
<p>Robert Half has a new direct-hire opportunity for an Executive Assistant support a few members of our client's executive team. This position sits on site full-time in Baltimore and offers the opportunity to make a big impact across the organization with your work. If interested, please apply directly to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Administrative & Executive Support</strong></p><ul><li>Manage complex calendars, scheduling, and meeting coordination across time zones.</li><li>Prepare, edit, and organize documents, presentations, and reports for internal and external audiences.</li><li>Handle confidential information with the utmost professionalism and discretion.</li><li>Coordinate domestic and international travel arrangements, itineraries, and logistics.</li><li>Facilitate expense reporting, invoice processing, and budget tracking as needed.</li></ul><p><strong>Operational & Strategic Support</strong></p><ul><li>Serve as a key point of contact between the executive and internal/external stakeholders.</li><li>Prioritize and manage incoming requests, communications, and information flow.</li><li>Conduct research and gather data to support decision-making and presentation materials.</li><li>Assist in planning and coordinating executive-level meetings, board sessions, and company events.</li><li>Drive follow-up on action items, ensuring alignment and accountability across teams.</li></ul><p><strong>Communication & Relationship Management</strong></p><ul><li>Draft and manage high-level correspondence, announcements, and communications.</li><li>Build strong relationships with senior leaders, partners, and staff across the organization.</li><li>Represent the executive’s office with professionalism and excellent customer service.</li></ul><p><br></p>
<p>Robert Half has a new direct-hire opportunity for an Accounts Payable Specialist for a growing organization near Perry Hall, MD area. This is a hybrid position! The ideal candidate will have strong organizational skills and full-cycle accounts payable experience. Candidates with proven experience in high volume environments are encouraged to apply. Please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Responsibilities</p><ul><li>Review and record invoices from vendors to ensure accuracy in accounts payable.</li><li>Process full-cycle accounts payable</li><li>Manage company vendors and new vendor set-up process</li><li>Have knowledge of approved vendors and policies to avoid paying unauthorized invoices and expenses</li><li>Maintain 1099s and generate report at year end</li><li>Special accounting projects as assigned</li></ul><p><br></p><p><br></p><p><br></p>
We are offering an exciting opportunity for a Compliance Administrator in the financial services industry. The selected individual will play a crucial role in the company's compliance operations, assisting the Compliance Officer in various tasks to ensure adherence to regulations and to minimize risk related to the company's business.<br><br>Responsibilities:<br>• Develop and manage a comprehensive compliance calendar <br>• Contribute to the completion of diverse regulatory filings<br>• Assist in conducting self-assessments as per the Compliance Officer's design<br>• Participate in the preparation of the annual insurance application<br>• Conduct detailed compliance monitoring reviews<br>• Compile and deliver compliance monitoring reports<br>• Aid in revising company policies and procedures<br>• Research and provide answers to compliance-related inquiries from team members<br>• Assist in responding to compliance audit and examination requests<br>• Conduct thorough reviews of customer accounts and activities<br>• Ensure clear and detail oriented communication, both internally and externally<br>• Handle additional duties as assigned within the scope of the compliance function.
We are looking for a Web Content Specialist to join our team in Washington, District of Columbia. In this long-term contract position, you will play a pivotal role in managing and enhancing the organization's digital presence. Collaborating across departments, you will ensure our website delivers an engaging and streamlined experience while aligning with brand and marketing goals.<br><br>Responsibilities:<br>• Ensure the website content aligns with branding guidelines and effectively engages the target audience.<br>• Develop and maintain website pages, including campaign landing pages and other digital communication posts.<br>• Audit and manage online assets to ensure compliance and accuracy.<br>• Conduct quality assurance checks for digital marketing collateral before publication.<br>• Collaborate with third-party providers and contributors to maintain website functionality and optimize user experience.<br>• Monitor and analyze website performance, identifying and resolving issues proactively.<br>• Offer strategic recommendations to improve site architecture and enhance user journeys.<br>• Conduct research to optimize content across all digital platforms.<br>• Create post-event surveys and other educational materials to support marketing initiatives.<br>• Stay updated on industry trends and implement best practices to improve digital engagement.
<p>A local CPA is firm is seeking a tax accountant for tax season.</p><p> </p><p>Job responsibilities:</p><p>- Preparation and review of business, individual, estate and fiduciary returns</p><p>- Tax planning and consulting for small businesses and high net worth individuals</p><p>- Direct client contact to assess and address their needs</p>
<p>We are looking for a dedicated Staff Accountant to join a stable and well-established non-profit organization in Washington, DC. This role offers a unique opportunity to work within a tenured team while enjoying outstanding benefits such as fully paid medical insurance and a robust pension plan among other exceptional perks. </p><p><br></p><p>You will collaborate with a skilled and experienced team under the guidance of an exceptional manager, handling both detailed day-to-day accounting tasks as well as supporting month-end and year-end financial close processes. Additional responsibilities for the Staff Accountant will include helping to prepare financial statements according to generally accepted accounting principles (GAAP), as well as related journal entries and account reconciliations. The Staff Accountant will participate in financial close procedures, audits as well as the preparation of the budget. The Staff Accountant will be expected to stay current with changes in accounting standards and look for process efficiencies as they perform their work. </p><p> </p><p>Responsibilities:</p><p>• Process invoices efficiently and ensure accurate vendor file maintenance.</p><p>• Collaborate with vendors, contractors, and invoice approvers to address and resolve inquiries or discrepancies.</p><p>• Oversee expense report submissions, ensuring compliance with internal policies.</p><p>• Document and deposit cash and check receipts promptly and accurately.</p><p>• Assist in preparing state and federal filings and contribute to the annual audit process.</p><p>• Prepare financial statements in accordance with GAAP, including journal entries and account reconciliations.</p><p>• Participate in month-end and year-end close procedures, ensuring accuracy and timeliness.</p><p>• Support the budgeting process and assist with audits to maintain financial compliance.</p><p>• Stay updated on changes in accounting standards and identify opportunities for process improvements.</p><p>• Utilize financial software tools such as Excel for tasks involving VLOOKUPs and pivot tables</p><p> </p><p>Your base pay will depend on your skills, experience and training, knowledge, licensure and certifications, and other business and organizational needs. </p><p><br></p><p>Our client offers fully paid medical benefits as part of their overall compensation package in addition to other robust benefits.</p><p> </p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President, Robert Half for immediate consideration for this or one of our many current openings in the Washington, DC Metro area.</p><p> </p>
<p>Fantastic opportunity for a Senior Accountant looking to take the next step in their career and gain managerial experience! Opportunity to work for a private equity backed firm, mentor under a great CFO, and have room to grow to Controller as the company continue to grow and expand, both organically as well as through acquisition!</p><p><br></p><p>Robert Half has partnered with a long-standing client to hire their next Assistant Controller. These are exciting times at this private-equity backed company demonstrating exponential growth year over year! A successful candidate will play an integral part of the accounting & finance department. We are looking for someone that has a knack for positively motivating others, and helping to make critical decisions. This position is for candidates who can handle the accumulation and consolidation of financial data for internal and external financial statements, evaluate accounting and internal control systems, and lead departmental staff. This opportunity could advance your career, along with providing you with a very competitive and generous compensation and benefits package!</p><p> </p><p>Responsibilities:</p><p>- Direct accounting department activities, including full-cycle accounting operations and the monthly close process</p><p>- Complete month-end and year-end close of income statement and balance sheet, reconcile accounts, and handle G/L analysis</p><p>- Each month, present executive committee and partners with financial reports</p><p>- Manage the production of the annual budget and forecasts and monitor them monthly</p><p>- Work in conjunction with the finance team on revenue recognition processes and accurate reporting</p><p>- Prepare cash-flow reports, projecting cash needs at weekly and monthly intervals, daily cash management</p><p>- Support Finance Department initiatives, such as software and systems implementation and other departmental or firm-wide improvements, with research, planning, and implementation, as required</p><p>- Work closely with executive team and partners to ensure that firm-wide operation is efficient and effective</p><p>- Act on items beyond formal job responsibilities</p><p> </p><p>This is a fantastic opportunity to play an integral part for a rapidly growing private-equity backed company! Apply immediately to be considered!! </p>
<p>Our client is a rapidly growing, well capitalized world leader in their sector, is recruiting for their new Senior Tax Accountant. This challenging position will be responsible for corporate tax compliance, income tax provisions, and partnership taxation. The role will manage complex tax processes and build effective relationships across various departments as the company moves forward with cutting edge new energy projects. This exciting Senior Tax Accountant position will clearly allow you to add your signature on the organization as the company’s reach expands. Reporting to a talented Tax Manager, who is known to be a strong mentor, you will: </p><p><br></p><p>• Oversee and monitor income tax payments, including quarterly estimates, extensions, and annual tax returns for partnership funds.</p><p>• Maintain and coordinate the tax compliance calendar, ensuring alignment with external service providers.</p><p>• Handle communications from federal and state tax authorities, including tracking, documenting, and responding to tax notices.</p><p>• Facilitate annual nexus reviews for income tax compliance.</p><p>• Review and interpret legal documents and contracts to ensure accurate tax reporting.</p><p>• Collaborate with teams across Accounting, Finance, Asset Management, and other departments to gain insights into financial performance and transactions.</p><p>• Utilize technological tools to streamline workflows and enhance efficiency in tax processes.</p><p>• Perform additional tasks and responsibilities as assigned to support the tax function.</p><p><br></p><p> Your base pay will depend on your skills, experience, certifications and other business needs. The client offers medical benefits as part of their compensation package. </p><p> </p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President, Robert Half for immediate consideration for this or one of our</p><p>many current openings in the Washington, DC Metro area.</p>
<p>Robert Half has partnered with a reputable company and leader in their industry that is private-equity backed and continuing to expand - where they make more than just products—they manufacture success, one unit at a time!! </p><p> </p><p>Our manufacturing client runs like a well-oiled machine, and they're on the hunt for a Senior Accountant who’s ready to roll up their sleeves, jump in as the right hand to the Accounting Manager and Controller and take ownership of their responsibilities! </p><p> </p><p><strong>What You’ll Be Doing:</strong></p><ul><li><strong>Own the general ledger like the superhero you are!</strong> From journal entries to account reconciliations, you’ll keep financials in check and ensure we're crossing our T's and balancing our sheets.</li><li><strong>Cost Calculation Extraordinaire</strong>: You’ll get up close and personal with the movers and shakers on the production floor, overseeing inventory accounting, analyzing cost variances, and serving as the <em>ultimate</em> cost detective.</li><li><strong>Reporting Rockstar</strong>: Prepare exceptional monthly, quarterly, and annual financial reports that help the team understand “what’s up” and “what’s next” in plant performance. CFOs dream of analysts like you!</li><li><strong>Process Improvement Guru</strong>: Spot inefficiencies? Wave your improvement wand and help us optimize our systems, from ERP mastery to automating your favorite mundane tasks.</li><li><strong>Team Collaborator</strong>: Work closely with operations and management teams to translate finance into <em>human</em>. You’re basically the Rosetta Stone of accounting, bridging the gap between debits and production data.</li></ul><p> </p><p><strong>What’s in It for YOU?</strong></p><ul><li><strong>Competitive Compensation</strong>: We pay you for your brilliance. Simple as that! Competitive base and bonus structure with fantastic benefit package!</li><li><strong>Growth Opportunities</strong>: This role doesn’t stop at “Senior Accountant”—your career ladder climbs higher than our inventory stacks.</li><li><strong>Work-Life Balance</strong>: We work hard, but we also get that accountants need downtime and flexibility! While we need you to be in the office / plant most of the time, we offer occasional work from home capabilities during the month! </li></ul><p> </p><p><strong>Ready to Maximize your potential with us?</strong></p><p> </p><p>Apply now and join the our family, where accounting prowess meets creative manufacturing magic!</p><p><em>Warning: Side effects of this job may include excessive celebration of variances resolved, uncontrollable laughter at team lunches, and a newfound obsession with plant metrics!</em></p><p> </p><p>Send your resume immediately to Tracy.Kaszuba at RobertHalf or to Tracy Kaszuba on LinkedIn.</p>
<p>We are seeking a Senior Accountant to join our team. As a Senior Accountant and part of the team, you will be instrumental in managing and executing our financial processes. This includes maintaining accurate financial records, overseeing ledgers, and supporting audit activities. This Senior Accountant role presents a long-term contract employment opportunity.</p><p><br></p><p>What you get to do every single day:</p><p>• Execute monthly accounting close procedures and deliverables.</p><p>• Oversee the general ledger, Accounts Receivable (AR), and payables ledgers within the accounting system.</p><p>• Prepare and review journal entries to ensure accurate financial reporting.</p><p>• Support the accounts receivable team to ensure timely and accurate processing of payments.</p><p>• Conduct account reconciliations regularly to ensure accuracy.</p><p>• Assist in managing the accounts receivable team.</p><p>• Review and suggest improvements for current accounting practices and procedures.</p><p>• Provide support during quarterly and year-end financial audit activities.</p><p>• Utilize Microsoft Excel to manage and analyze data.</p><p>• Monitor customer accounts and perform necessary actions based on account status.</p>
<p>We are looking for an Accounting Associate with strong attention to detail to join our team in York, Pennsylvania. In this role, you will handle accounts payable tasks while supporting various financial operations such as reconciliations, expense management, and vendor relations. This is an excellent opportunity for someone with a solid background in accounting to contribute to a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payables.</p><p>• Build and maintain effective relationships with vendors.</p><p>• Assist with expense reimbursements and reconcile corporate credit card transactions.</p><p>• Record and post receipts to maintain accurate financial records.</p><p>• Perform monthly reconciliations.</p><p>• Provide support to the accounting team including billing, journal entries, month end close and tax reporting. </p>
<p>Large manufacturer located outside of the Philadelphia Suburbs needs Corporate Controller who can develop and monitor the company’s budgets and forecasts and implements process improvements. In this role, you will be responsible for overseeing and managing the finance team, coordinating the financial close process, providing operations with financial support, managing the general ledger systems, preparing financial reports/statements, providing data analysis, develop risk management strategies, and preparing financial forecast. The ideal Corporate Controller will keep abreast of financial trends, monitor budgets, manage special projects, and contribute financial analysis and insights to guide decision making. This Corporate Controller must have excellent financial and organizational skills and the ability to develop and implement new revenue generating accounting systems.</p><p><br></p><p>How you will make an impact</p><p>· Oversee internal control system</p><p>· Review and manage year end documents</p><p>· Perform financial analysis</p><p>· Implement applicable accounting policies and procedures</p><p>· Prepare documentation for external audits</p><p>· Identify and mitigate financial risks</p><p>· Provide timely and complete financial statements</p><p>· Assist with preparing annual budget</p><p>· Ad hoc projects as needed</p>
<p>Our client is a growing manufacturer that is hiring a Senior Financial Analyst on a direct hire basis. The Senior Financial Analyst should have exceptional technology skills including but not limited to, Microsoft Excel/Access, and JD Edwards. In this Senior Financial Analyst role, you will analyze and report on past performance, industry trends, KPI’s, pricing and other key financial and operational data in order to advise management on the allocation of resources to best accomplish corporate goals. This is a high visibility role with opportunity for career and professional growth within the organization.</p><p> </p><p>Major Responsibilities</p><p>· Analysis of financial and operations processes</p><p>· Prepare reporting packages</p><p>· Assist in closing process</p><p>· Identify potential financial risks</p><p>· ROI analysis</p><p>· Compliance Management</p><p>· Ad hoc projects</p><p>· Develop and maintain financial reports in internal database</p><p>· Annual Budgets/Monthly Forecast</p>
<p>We are looking for an Accounting Manager in Anne Arundel County to oversee key financial functions and ensure the accuracy and integrity of accounting records. This role involves managing general ledger activities, preparing financial statements, and conducting detailed analyses to support organizational goals. The ideal candidate will bring expertise in budgeting, reconciliation, and reporting, along with strong proficiency in accounting systems.</p><p><br></p><p>Responsibilities:</p><p>• Manage general ledger activities for multiple funds, ensuring accurate and detailed account analysis.</p><p>• Coordinate month-end and year-end close processes, including preparation of supporting schedules and departmental reviews.</p><p>• Prepare financial statements and supporting schedules for annual audits, answering inquiries from auditors.</p><p>• Develop and monitor the annual budget by collaborating with department heads, analyzing financial data, and preparing projections.</p><p>• Implement and maintain point-of-sale systems, troubleshoot technical issues, and support inventory management for retail and dining operations.</p><p>• Reconcile monthly data for student and employee prepayments, retail and dining sales, and general ledger accounts.</p><p>• Track and allocate equipment leases and maintenance contracts, ensuring accurate records.</p><p>• Manage fixed asset schedules, including acquisition and disposal tracking, depreciation recording, and data maintenance.</p><p>• Prepare and file required reports and registrations, ensuring compliance with deadlines and regulations.</p><p>• Conduct financial analysis for special events and programs, compiling detailed reports and statements.</p>
<p><b>Calling all Personal Injury Legal Assistants and Paralegals! Baltimore-Metro Area | Multiple Firms | Multiple Opportunities</b></p><p><br></p><p>Are you a proactive, detail-oriented legal professional ready for your next move in Personal Injury law? Our recruiting agency partners with law firms <strong>throughout the entire Baltimore-metro area</strong>, and we’re actively seeking strong Paralegals and Legal Assistants to support fast-paced, high-impact PI practices.</p><p><br></p><p><b>About our roles</b></p><p>You’ll play a key role in supporting attorneys and clients throughout the life of a personal injury case. Responsibilities may include:</p><ul><li>Managing case files from intake through settlement or litigation</li><li>Drafting legal documents, correspondence, and discovery</li><li>Communicating with clients, medical providers, adjusters, and opposing counsel</li><li>Requesting, organizing, and summarizing medical records and bills</li><li>Maintaining deadlines, calendars, and case management systems</li><li>Assisting with trial prep, negotiations, and mediations</li></ul>
<p>A CPA firm in Bethesda is seeking an in-office administrative assistant for tax season</p><p> </p><p>Duties:</p><p>-Prepare client engagement letters.</p><p>-Enter data in MS Excel and Prosystems</p><p>- Perform general clerical tasks, including filing documents, photocopying, and data entry.</p><p>- Proofread documents for grammar, spelling, and formatting errors.</p>
<p>Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday:</p><ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
<p>We are seeking a highly organized and experienced Accounting Supervisor with strong knowledge of government accounting, financial reporting, and budgeting. In this Accounting Supervisor role, the candidate will provide guidance, direction, and mentorship to the accounting team, review financial statements, revise internal reports, oversee accounts payable transactions, monitor fixed assets, perform bank reconciliations, assist with payroll accounting activities, track internal controls, and assist with the development of annual budgets and forecasting. This Accounting Supervisor must have thorough understanding of GAAP and financial accounting principles, be able to succeed in a fast-paced environment, proven leadership abilities, and possess strong analytical skills.</p><p> </p><p>Primary Responsibilities</p><p>· Review and assist with budget reports</p><p>· Analyze financial data</p><p>· Monitor profit and loss for the organization</p><p>· Assist with month end close</p><p>· Maintain a system of accounting policies and procedures</p><p>· Review financial statements, update financials as needed</p><p>· Monitor internal controls</p><p>· Assist with audit documentation</p><p>· Ensure the accuracy and timely delivery of invoices</p><p>· Recommend improvements to accounting procedures</p>
<p>Robert Half has a new direct-hire opportunity for a Medical Accounts Receivable and Billing Specialist. This role will support a growing department. Our client offers great work-life balance and ability to work in a fast-paced environment where your work will make a big impact. This position sits on-site full-time Monday-Friday.</p><p><br></p><ul><li>Responsible for billing and coding</li><li>Collecting on past due balances</li><li>Insurance company follow-up</li><li>Maintain up to date information from insurance companies and customers</li><li>Reduce AR aging</li><li>Special project as assigned</li><li>Provide and obtain necessary documentation as needed</li></ul><p><br></p>
We are looking for a skilled Bankruptcy Associate Attorney to join a prestigious law firm in Wilmington, Delaware. This position offers an excellent opportunity to work within a nationally recognized Bankruptcy and Restructuring team, specializing in complex Chapter 11 cases and distressed transactions. The ideal candidate will bring expertise in corporate bankruptcy matters and adversary proceedings, contributing to a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Represent clients in Chapter 11 bankruptcy cases, adversary proceedings, and related litigation.<br>• Draft and analyze court documents, including pleadings, motions, and other legal filings.<br>• Participate in hearings, depositions, and negotiations to advocate effectively for clients.<br>• Conduct thorough legal research to develop strategic solutions for client matters.<br>• Collaborate closely with partners and clients on restructuring, insolvency, and distressed asset transactions.<br>• Maintain accurate case files and manage ongoing client communications.<br>• Provide clear, strategic counsel to clients facing bankruptcy and restructuring challenges.<br>• Ensure compliance with Delaware Bankruptcy Court procedures and practices.
<p>My client is a nationally recognized industry leader. They are actively seeking a senior internal audit consultant who can travel to clients around the country. The company works on a hybrid model which would have you at client sites 2-3 days per week on average. The company has a second to none culture attracting many of their employees from the big 4 or other large consulting firms. <strong>If you are interested in learning more about this great opportunity email Jim Meade at Robert Half right away! </strong></p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Perform <strong>internal audits</strong> to assess risks, evaluate internal controls, and identify process inefficiencies.</li><li>Provide expertise in <strong>Sarbanes-Oxley compliance</strong>, business controls, and risk management.</li><li>Analyze financial and operational data to uncover areas for improvement and recommend key solutions.</li><li>Build productive <strong>client relationships</strong>, ensuring client needs are met and delivering high-quality service.</li><li>Leverage data analytics and technology to innovate and enhance the audit process.</li><li>Stay informed of industry standards, regulatory developments, and emerging business trends.</li><li>Collaborate with team members to set goals and maintain project success.</li><li>Deliver impactful reporting and <strong>actionable insights</strong> to mitigate risks and streamline processes.</li><li>Identify new service opportunities by understanding client challenges and aligning them with organizational capabilities.</li></ul><p><br></p>
<p>Are you a seasoned professional passionate about information security and compliance? A national leading consulting firm is seeking an <strong>ISO Lead Certified Senior Manager</strong> to take a pivotal role in their Risk Consulting Practice. You’ll lead a team dedicated to providing top-tier advisory and attestation services for ISO 27001 compliance, helping clients streamline their processes, strengthen their security posture, and align with international standards. This role is perfect for someone who thrives in an environment that offers challenging projects, leadership opportunities, and strategic initiatives.</p><p><br></p><p>Your role will bring variety and impact, including:</p><ul><li><strong>Business Development:</strong> Identify new opportunities, create client proposals, and contribute to thought leadership in the ISO space.</li><li><strong>Client Delivery:</strong> Oversee scheduling, client interactions, and the completion of consulting and attestation projects with a focus on quality and professional standards.</li><li><strong>Compliance Excellence:</strong> Ensure workpapers adhere to methodology and standards while juggling multiple client engagements and maintaining precision.</li><li><strong>Risk Awareness:</strong> Stay on top of emerging threats, vulnerabilities, and changes in regulations, providing recommendations for compliance updates.</li><li><strong>Strategic Reporting:</strong> Present system performance and risk analyses to client leadership with actionable improvement plans.</li><li><strong>Leadership & Mentorship:</strong> Guide and support junior team members, helping them grow their skills and confidence.</li><li><strong>Training Initiatives:</strong> Help clients implement information security awareness programs across their organizations.</li></ul><p><strong>Why This Role?</strong></p><p>If you're ready to step into a leadership role where you can showcase your expertise, build client relationships, and lead a team of talented professionals, this position offers tremendous growth potential. You’ll be working in an environment that values collaboration, innovation, and continuous learning while tackling impactful challenges.</p><p><strong>Next Steps:</strong></p><p>Interested in learning more about this exciting opportunity? Take action today! <strong>Reach out to Jim Meade at Robert Half or connect with him on LinkedIn.</strong> We look forward to connecting with you and discussing how you can leverage your skills and experience in this role.</p>
<p>We are looking for a <strong>Bilingual Customer Experience Specialist</strong> who is passionate about delivering exceptional service and building strong relationships with customers. This role requires fluency in English and Spanish and offers an opportunity for growth into a permanent position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in both English and Spanish.</li><li>Provide accurate information about products, services, and policies.</li><li>Ensure a positive and professional customer experience at all times.</li></ul><p><strong>Issue Resolution:</strong></p><ul><li>Investigate and resolve customer concerns promptly and effectively.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Follow up to ensure customer satisfaction and resolution.</li></ul><p><strong>Data Management:</strong></p><ul><li>Maintain detailed and accurate records in CRM systems.</li><li>Update customer profiles and track interactions for quality assurance.</li><li>Generate reports as needed for management review.</li></ul><p><br></p>
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
