<p>Robert Half Marketing and Creative has an immediate need for a fulltime contractor for a Production Manager job with our client. This person will sit onsite fulltime in Atlanta. </p><p> </p><p>· Lead production and management of marketing collateral. Provide print procurement and coordination of all marketing collateral projects to include setting timelines, defining accurate estimate specifications, supplier negotiations, fulfillment and logistic distribution.</p><p>· Gather print requirements and data files for current and anticipated projects. Consult with the team regarding the print manufacturing process and the various requirements needed to efficiently (cost and time) produce print and print related collateral.</p><p>· Provide recommendations to process improvements to bolster improved quality, increased productivity and lower operating costs.</p><p><br></p>
<p>Robert Half Marketing and Creative has an immediate need for a fulltime contractor for a Production Manager job with our client. This person will sit onsite fulltime in Atlanta. </p><p> </p><p>· Lead production and management of marketing collateral. Provide print procurement and coordination of all marketing collateral projects to include setting timelines, defining accurate estimate specifications, supplier negotiations, fulfillment and logistic distribution.</p><p>· Gather print requirements and data files for current and anticipated projects. Consult with the team regarding the print manufacturing process and the various requirements needed to efficiently (cost and time) produce print and print related collateral.</p><p>· Provide recommendations to process improvements to bolster improved quality, increased productivity and lower operating costs.</p><p><br></p>
<p>This Product Manager will own the roadmap and delivery of internal platforms used by operations, finance, and analytics teams. The role focuses on translating business needs into clear product requirements, prioritizing initiatives based on impact, and partnering closely with engineering to deliver scalable solutions. This is a hands-on role requiring regular engagement with stakeholders and comfort operating in ambiguous environments.</p>
<p>Robert Half Marketing and Creative in Atlanta is seeking a Sr. Project Manager to add to growing agency team in Vinings. </p><p><br></p><p>• Be the key liaison between our clients and our Creative/Production team. </p><p>• Manage projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. </p><p>• Project manage the day-to-day execution and optimization of Creative Services projects -assessing marketing needs, determining goals and coordinating projects. </p><p>• Maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers.</p><p>• Work closely with the designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.</p><p>• Expensive POP experience is required.</p>
We are looking for a skilled User Experience (UX) Researcher to join our team in Atlanta, Georgia. In this long-term contract position, you will play a critical role in understanding user needs and improving the functionality of business enablement portals tailored to the restaurant and catering industry. Collaborating with product managers and designers, you will ensure that our digital solutions meet the expectations of various user groups such as restaurant operators, managers, and corporate staff.<br><br>Responsibilities:<br>• Conduct in-depth research to understand the workflows and daily activities of target users, including restaurant operators, store managers, and corporate staff.<br>• Develop structured interview guides and lead stakeholder workshops to gather and refine requirements.<br>• Analyze findings from stakeholder interactions and translate them into actionable insights for product teams.<br>• Design and execute concept tests and usability test plans to evaluate prototypes and design concepts.<br>• Facilitate both in-person and remote testing sessions, ensuring effective communication of results to product managers and designers.<br>• Utilize tools like Teams and UserTesting.com to conduct remote usability tests when necessary.<br>• Collaborate with product teams to validate design decisions based on user feedback.<br>• Adapt to evolving project needs, taking on additional responsibilities as required.<br>• Ensure alignment between user research findings and business objectives to drive successful outcomes.
<p>Role Summary</p><p>We are looking for a <strong>UX Researcher</strong> who is allergic to assumptions and thrives on evidence. In this role, you will be the "voice of the user," bridging the gap between business goals and human needs. You’ll lead the research process from initial discovery through to usability testing, providing the actionable insights that allow our designers and product managers to build with confidence.</p><p><strong>6+ month contract / 40hrs a week / 2 days a week onsite in Midtown Atlanta</strong></p><p><br></p><p>Key Responsibilities</p><ul><li><strong>Study Design:</strong> Lead the full research lifecycle, including selecting the right methodology (generative or evaluative) to answer complex product questions.</li><li><strong>Execution:</strong> Conduct user interviews, surveys, diary studies, card sorting, and moderated/unmoderated usability testing.</li><li><strong>Data Synthesis:</strong> Turn raw data into compelling narratives. You’ll create personas, journey maps, and research reports that make the "so what?" crystal clear.</li><li><strong>Collaboration:</strong> Partner closely with Designers, Product Managers, and Engineers to ensure research findings are integrated into the product roadmap.</li><li><strong>Research Operations:</strong> Maintain and scale our research repository, ensuring that insights are searchable and accessible across the organization.</li><li><strong>Advocacy:</strong> Be a champion for user-centricity, helping the broader team understand the "why" behind user behaviors.</li></ul><p><br></p><p><br></p>
We are looking for an experienced Payroll Manager to oversee and manage payroll operations for a large workforce in a multi-state environment. This long-term contract position is based in Atlanta, Georgia, and offers an opportunity to work with advanced payroll systems and processes. The ideal candidate will demonstrate expertise in managing complex payroll functions while ensuring compliance with all regulatory requirements.<br><br>Responsibilities:<br>• Administer full-cycle payroll processes for a workforce exceeding 500 employees.<br>• Manage payroll operations across multiple states, ensuring compliance with state-specific regulations.<br>• Utilize Workday HCM to streamline payroll procedures and maintain accurate employee records.<br>• Resolve payroll discrepancies and provide timely support to employees regarding payroll-related inquiries.<br>• Ensure adherence to tax regulations, wage laws, and reporting requirements.<br>• Collaborate with HR and finance teams to align payroll practices with organizational goals.<br>• Monitor and implement changes in payroll policies and procedures as necessary.<br>• Prepare and review payroll reports to ensure accuracy and integrity.<br>• Conduct audits of payroll systems and processes to identify and address inconsistencies.<br>• Maintain confidentiality and security of payroll data at all times.
<p>Robert Half HR Solutions is partnering with a client in the Metro Atlanta area that is looking to add an HR Manager to their team. The HR Manager will lead employee relations and performance management initiatives within a dynamic environment. This role requires a strategic thinker with the ability to navigate complex multistate operations and ensure compliance with HR policies and procedures. You will play a key role in fostering a positive workplace culture while managing sensitive and confidential matters.</p><p><br></p><p>Responsibilities:</p><p>• Oversee all aspects of employee relations, including resolving workplace conflicts and promoting a positive work environment.</p><p>• Develop and implement performance management strategies to enhance employee engagement and productivity.</p><p>• Ensure compliance with HR policies, procedures, and regulations across multiple states.</p><p>• Provide guidance and support to management on handling sensitive and confidential employee matters.</p><p>• Collaborate with leadership to align HR practices with organizational goals.</p><p>• Conduct training sessions for employees and managers on HR-related topics such as workplace policies and performance improvement.</p><p>• Analyze HR metrics to identify trends and recommend improvements.</p><p>• Manage recruitment and onboarding processes to ensure a seamless experience for new hires.</p><p>• Maintain accurate documentation and records related to HR activities.</p><p>• Stay updated on industry trends and legal requirements to adapt HR strategies accordingly.</p>
<p>Operations Readiness Contractor</p><p><strong>Location:</strong> Atlanta, GA (Remote/Hybrid) <strong>Role Type:</strong> Contract</p><p><br></p><p>ROLE OVERVIEW</p><p>As an <strong>Operations Readiness Contractor</strong>, you will play a pivotal role in ensuring that our organization and field partners are fully prepared for upcoming product launches, process updates, and strategic initiatives. You will act as the bridge between development teams and end-users, managing the logistical and operational details necessary for a seamless transition. This is a high-impact role requiring a blend of project management, communication, and strategic planning.</p><p>KEY RESPONSIBILITIES</p><ul><li><strong>Operational Planning:</strong> Support the execution of readiness plans for new product launches, technology rollouts, or operational changes.</li><li><strong>Stakeholder Alignment:</strong> Collaborate with cross-functional teams to ensure all business units are aligned on timelines, requirements, and impact.</li><li><strong>Change Management:</strong> Simplify complex operational concepts into clear, actionable guidance for diverse audiences across the organization.</li><li><strong>Execution & Tracking:</strong> Monitor project milestones within the PMO framework to ensure all "Day 1" readiness criteria are met.</li><li><strong>Process Improvement:</strong> Identify potential operational bottlenecks and develop mitigation strategies to ensure successful adoption of new initiatives.</li><li><strong>Resource Development:</strong> Help create training materials, checklists, and standard operating procedures (SOPs) to support field and corporate teams.</li></ul>
<p>We are offering an exciting opportunity for a Project Manager in Atlanta, Georgia. As a part of our team, you will be instrumental in coordinating and managing various marketing and communication projects. Your role will include establishing workflows, ensuring project completion within the specified timelines, and maintaining the stipulated quality standards. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficient management of project timelines, ensuring all tasks and objectives are achieved as per schedule.</p><p>• Establish clear communication with various stakeholders, including designers, copywriters, business partners, vendors, etc., to collect project requirements and set project priorities.</p><p>• Allocate resources and work assignments to team members, taking into consideration their skills, availability, and workload capacity.</p><p>• Monitor the progress of projects and identify potential bottlenecks or issues that could impact delivery timelines.</p><p>• Collaborate with cross-functional teams to assure effective communication and seamless integration of tasks.</p><p>• Implement project management tools and systems to enhance project workflows and improve efficiency.</p><p>• Monitor project budgets and expenses, ensuring they align with allocated resources and expectations of business partners.</p><p>• Conduct regular status meetings or check-ins to update all stakeholders about project progress.</p><p>• Resolve conflicts or issues that arise during the project lifecycle, such as changes in scope or resource constraints.</p><p>• Continually evaluate and optimize processes to improve team productivity and overall project delivery.</p><p>• Write creative briefs that clearly articulate project goals and requirements.</p><p>• Proactively identify potential risks and issues, and develop contingency plans to mitigate them.</p><p>• Prepare reports summarizing project progress and results.</p><p>• Maintain positive relationships with clients, vendors, and other agencies.</p>
<p><strong>Overview:</strong></p><p>Our client is seeking skilled <strong>Software Developers</strong> with experience in <strong>Java, Spring Boot, React.js, Next.js, and Microservices architecture</strong> to join our growing team. This role will focus on building and enhancing our <strong>eCommerce platform</strong>, delivering scalable, high-performance solutions that improve customer experience and operational efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and maintain web applications using <strong>Java</strong>, <strong>Spring Boot</strong>, and <strong>React.js</strong>.</li><li>Build and optimize <strong>microservices</strong> for scalability and reliability.</li><li>Develop responsive front-end applications using <strong>React.js</strong> and <strong>Next.js</strong>.</li><li>Collaborate with product managers, UX designers, and other developers to deliver high-quality solutions.</li><li>Integrate APIs and third-party services to support eCommerce functionality.</li><li>Participate in code reviews, testing, and deployment activities.</li><li>Identify and implement performance improvements and best practices.</li></ul>
<p>We are seeking a hands-on Technical Support Operations Manager to lead a high-volume, fast-paced incident response and technical support organization. This role will oversee 10–15 technicians across multiple shifts, ensuring world-class customer experience, rapid technical issue resolution, and consistent performance against key operational metrics.</p><p>This leader will be responsible for driving daily operations, mentoring technical teams, managing escalations, and maintaining real-time response to system alerts and customer-impacting incidents.</p>
<p>The <strong>Marketing Manager</strong> is responsible for developing, implementing, and managing strategic marketing initiatives that drive brand awareness, customer engagement, and business growth. This role oversees multi‑channel marketing campaigns, supports revenue objectives, and leads cross-functional collaboration to ensure the company’s message is consistently communicated and aligned with organizational goals.</p><p><strong>Key Responsibilities</strong></p><p><strong>Strategic Planning & Execution</strong></p><ul><li>Develop and execute annual and quarterly marketing plans aligned with company objectives.</li><li>Lead integrated marketing campaigns across digital, social, email, content, and traditional channels.</li><li>Analyze market trends, customer behavior, and competitive activity to identify opportunities for growth.</li></ul><p><strong>Campaign & Brand Management</strong></p><ul><li>Oversee creation of marketing assets including content, graphics, and promotional materials.</li><li>Manage brand guidelines to ensure consistent messaging and visual identity across all platforms.</li><li>Coordinate product launches, promotions, and events to support sales and organizational initiatives.</li></ul><p><strong>Team & Project Leadership</strong></p><ul><li>Manage and mentor members of the marketing team and external partners or agencies.</li><li>Collaborate with sales, product, creative, and executive teams to align marketing strategies with company goals.</li><li>Oversee timelines, budgets, and performance metrics for all marketing projects.</li></ul><p><strong>Data & Performance Optimization</strong></p><ul><li>Monitor key marketing KPIs and provide regular performance reports.</li><li>Track ROI on campaigns and recommend improvements for effectiveness and efficiency.</li><li>Utilize analytics tools to optimize content, audience targeting, and campaign performance.</li></ul><p><br></p>
<p>Our client is seeking a Marketing Automation Manager to work onsite in their Atlanta, GA office.</p><p><br></p><p>We’re looking for a strategic and hands-on <strong>Marketing Automation Manager</strong> to own the development, execution, and optimization of automated marketing campaigns across the customer lifecycle. This role will work closely with marketing, sales, and operations teams to deliver personalized, data-driven communication strategies that generate leads, increase engagement, and drive revenue.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, build, and manage automated workflows and email campaigns using platforms like HubSpot, Marketo, Pardot, or similar.</li><li>Collaborate with content, design, and product teams to develop targeted campaigns that align with business goals.</li><li>Manage lead scoring, segmentation, and nurturing strategies to optimize funnel conversion.</li><li>Monitor campaign performance, analyze KPIs (open rates, click-through, conversion), and continuously optimize for results.</li><li>Ensure data hygiene and integration across CRM and automation platforms.</li><li>Stay current on industry trends, tools, and best practices in marketing automation</li></ul><p><br></p>
<p><br></p><p>Robert Half HR Solutions is partnering with a client in the Lithonia area that is Looking to add an experienced Human Resources (HR) Manager to their team. This role oversees HR operations for 100+ employees, ensures compliance, and fosters a positive workplace culture. The ideal candidate brings expertise in HR functions, including recruitment, employee relations, and payroll administration.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the full-cycle recruitment process, including sourcing, interviewing, and evaluating candidates.</li><li>Oversee employee onboarding and offboarding to ensure a seamless experience.</li><li>Address and resolve employee relations issues, promoting a productive and supportive work environment.</li><li>Administer employee benefits programs and manage 401(k) administration.</li><li>Lead payroll processing for all employees.</li><li>Conduct orientations to effectively integrate new hires.</li><li>Ensure compliance with HR policies, workplace regulations, and company procedures.</li><li>Maintain and update HRIS systems for accurate employee records.</li><li>Collaborate with leadership to implement HR strategies aligned with organizational goals.</li><li>Support bilingual communication needs; Spanish proficiency is a plus.</li><li>Provide an onsite presence to respond to employee needs and operational requirements.</li></ul><p><br></p><p><br></p>
<p>Product Designer (Contract)</p><p><strong>Location:</strong> Atlanta, GA (Onsite 3–4 days/week)</p><p> <strong>Duration:</strong> Contract</p><p><strong>Overview:</strong></p><p> The Product Designer will create intuitive, user-centered designs for digital products, partnering closely with product and engineering teams.</p><p><strong>Responsibilities:</strong></p><ul><li>Conduct user research and translate insights into designs</li><li>Create wireframes, prototypes, and high-fidelity designs</li><li>Collaborate with product managers and engineers</li><li>Ensure designs align with user needs and business goals</li></ul><p><br></p>
<p>Brand Manager (Contract)</p><p><strong>Location:</strong> Atlanta, GA (Onsite 3–4 days/week)</p><p> <strong>Duration:</strong> Contract</p><p><strong>Overview:</strong></p><p> We are seeking a Brand Manager to support brand strategy, messaging, and execution across marketing initiatives. This role will ensure consistency and alignment across campaigns, content, and customer touchpoints.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage and uphold brand guidelines across all marketing materials</li><li>Partner with creative, marketing, and product teams on campaigns and launches</li><li>Review and approve creative assets for brand alignment</li><li>Support messaging, positioning, and go-to-market initiatives</li><li>Monitor brand performance and provide insights and recommendations</li></ul><p><br></p>
<p>Robert Half is seeking a Full Time/Direct Hire Event Marketing Manager for one of our clients on-site in Atlanta, GA.</p><p><br></p><p>The Event Marketing Manager leads the strategy, planning, execution, and measurement of experiential marketing initiatives, including trade shows, conferences, brand activations, and virtual events. This role is pivotal in driving brand visibility, generating leads, and creating memorable experiences that align with business goals. The ideal candidate is both strategic and hands-on, with deep knowledge of event logistics, cross-functional collaboration, and post-event ROI analysis.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and manage a comprehensive event marketing strategy aligned with broader marketing and sales objectives.</li><li>Lead end-to-end planning and execution of events including logistics, vendor selection, budgeting, contract negotiation, and on-site coordination.</li><li>Partner closely with sales, product, and creative teams to ensure events are aligned with go-to-market plans and brand messaging.</li><li>Develop event promotional strategies across digital, email, and social channels.</li><li>Measure event effectiveness through KPIs such as registration, attendance, pipeline contribution, and post-event engagement.</li><li>Manage post-event reporting and optimization efforts.</li><li>Stay current on event trends, technologies, and competitive activities to drive innovation.</li></ul><p><br></p>
<p>Robert Half is seeking a Full Time/Direct Hire Digital Marketing Manager with one of our clients on-site in Atlanta, GA.</p><p><br></p><p>The Digital Marketing Manager drives the execution and optimization of omnichannel marketing campaigns that grow audience engagement, brand awareness, and lead generation. This role oversees the digital strategy across SEO, paid media, email, website optimization, and analytics. The ideal candidate is a data-driven marketer with a strong grasp of digital tools and a creative approach to testing and innovation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and implement a holistic digital marketing strategy across paid search, display, social media, email, and web.</li><li>Lead SEO/SEM initiatives to increase organic traffic and improve search rankings.</li><li>Own the website’s performance, UX enhancements, and content optimization in collaboration with internal or external development teams.</li><li>Plan, launch, and optimize paid media campaigns in Google Ads, Meta, LinkedIn, or programmatic platforms.</li><li>Analyze campaign performance and report on KPIs such as CTR, conversion rate, CAC, and ROI.</li><li>Collaborate with content, creative, and product marketing to ensure consistent messaging and brand alignment across channels.</li><li>Manage marketing tech stack including CRM, CMS, and analytics platforms.</li></ul><p><br></p>
<p>Robert Half Marketing and Creative Atlanta is looking Traffic Manager to join a growing agency team in Midtown Atlanta. The Traffic Manager will facilitate workflow on retail and channel graphic projects. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets and opening and closing projects. This position partners and builds strong relationships with internal clients and team members. This position is regarded by the client as a trusted advisor and works closely with the designers, and account/project managers to set project milestones, create project timelines and track schedules to ensure all deliverable deadlines are met on time and on brand. The Traffic Manager must have a thorough understanding of the creative/print production process. </p><p><br></p>
We are looking for an experienced Office Manager to oversee daily operations and ensure smooth workflows within our organization. This contract position requires a detail-oriented individual capable of managing administrative tasks, coordinating team activities, and maintaining organizational efficiency. The role is located in Atlanta, Georgia, and offers an opportunity to contribute to a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Supervise and manage office operations to ensure optimal functionality and efficiency.<br>• Coordinate administrative tasks, including scheduling meetings, handling correspondence, and maintaining records.<br>• Monitor budgets and expenses to support financial planning and forecasting.<br>• Facilitate communication among departments and ensure alignment of team activities.<br>• Oversee the implementation and usage of office software tools, including Epic and Tableau.<br>• Prepare reports and presentations to support decision-making processes.<br>• Manage year-end closings and ensure compliance with financial protocols.<br>• Provide support for data analysis and reporting using Microsoft Excel.<br>• Ensure office supplies and resources are adequately stocked and maintained.<br>• Address any operational challenges swiftly to minimize disruptions.
We are looking for an experienced Full Charge Bookkeeper to join our team on a long-term contract basis. This role is based in Kennesaw, Georgia and involves managing comprehensive bookkeeping operations for multiple business entities across various industries, including manufacturing, property management, and shared workspaces. If you excel in financial management and are highly skilled in QuickBooks, this opportunity could be a great fit for you.<br><br>Responsibilities:<br>• Manage complete bookkeeping functions for multiple business entities, ensuring accuracy and compliance with financial standards.<br>• Perform accounts payable, accounts receivable, invoicing, and payroll processing efficiently.<br>• Utilize QuickBooks extensively to maintain and update financial records across all entities.<br>• Conduct regular bank and account reconciliations to ensure financial accuracy.<br>• Prepare detailed financial reports and assist with month-end, quarter-end, and year-end closing processes.<br>• Coordinate tax preparation activities and provide necessary documentation to external tax advisors.<br>• Deliver timely financial updates and reports to senior management and finance leaders.<br>• Maintain organized records and ensure all transactions are properly coded within the general ledger.<br>• Monitor cash flow and assist in budgeting activities to support business operations.
<p><br></p><p>We are seeking an <strong>EHS Technician/Safety Coordinator</strong> with a strong background in <strong>chemicals and/or safety management</strong>, ideally within a manufacturing environment (machining, aerospace, automotive). Warehousing experience is also acceptable. The ideal candidate has at least <strong>2+ years of experience</strong> in environmental health and safety practices and thrives in a hands-on role.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Perform <strong>chemical waste auditing and disposal</strong> in compliance with safety standards.</li><li>Clear blockers and ensure <strong>accessibility to safety-specific equipment</strong>.</li><li>Support replacement and proper deployment of <strong>hazardous waste receptacles</strong>.</li><li>Operate a <strong>forklift occasionally</strong> for major waste or chemical movement.</li><li>Execute <strong>deploy and put-away activities for hazardous chemicals</strong>.</li><li>Assist in <strong>revising and deploying updated job safety assessments</strong>.</li><li>Collaborate with manufacturing teams on <strong>general shop organization</strong> to improve egress, ingress, and accessibility across the program.</li></ul>
We are looking for a skilled Product Analyst to join our team in Atlanta, Georgia. The ideal candidate will play a key role in bridging the gap between business needs and technical solutions, ensuring the effective implementation of promotional strategies and system enhancements. This role offers the opportunity to work closely with stakeholders, analyze data, and drive impactful decisions.<br><br>Responsibilities:<br>• Collaborate with business stakeholders to convert promotion planning needs into actionable system features and workflows.<br>• Evaluate promotional and optimization data to uncover trends, insights, and opportunities for better decision-making.<br>• Propose and implement process improvements to streamline and standardize trade promotion operations.<br>• Create detailed documentation to validate new business requirements and ensure clear communication across teams.<br>• Support testing, deployment, and training activities to facilitate successful adoption of new solutions.<br>• Advocate for change by guiding teams through the adoption of innovative tools, processes, and methodologies.
<p><strong>Location:</strong> Onsite daily – Suwanee, GA (off Satellite Blvd) - this is a non-negotiable</p><p><strong>Employment Type:</strong> 6‑month contract (open‑ended extension likely)</p><p><br></p><p><strong>About the Role</strong></p><p>Our client is seeking a <strong>Carrier Relations Analyst</strong> to support performance analysis, carrier scorecarding, and customer‑facing operational improvements. This position is heavily focused on <strong>data analytics, performance measurement, and carrier management</strong>, with all operational data housed in OTM (Oracle Transportation Management).</p><p>This individual will analyze carrier performance, identify trends, prepare actionable insights, and support QBRs while serving as an emerging SME in carrier operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Pull, analyze, and interpret data from <strong>OTM</strong> and related logistics systems.</li><li>Build and maintain <strong>carrier scorecards</strong>, dashboards, and performance reporting.</li><li>Identify operational trends and provide <strong>prescriptive recommendations</strong> to improve service levels.</li><li>Review and track <strong>corrective action logs</strong>, ensuring timely follow‑up and accountability.</li><li>Monitor performance KPIs such as:</li><li>On‑time delivery</li><li>Billing accuracy</li><li>Claims/exception activity</li><li>Compliance metrics</li><li>Validate billing information and ensure correct, complete carrier data is captured.</li><li>Participate in and periodically lead <strong>QBRs (Quarterly Business Reviews)</strong> with carriers and customers.</li><li>Serve as a <strong>customer‑facing analytical SME</strong>, articulating findings and actionable insights.</li><li>Collaborate cross‑functionally with planning, operations, and carrier management teams.</li></ul>
