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3 results for Help Desk Support Manager in Des Moines, IA

Help Desk/Desktop Support Analyst

Johnston, Iowa
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users in Iowa. This contract position is ideal for someone who enjoys solving hardware, software, and access-related issues while delivering a high level of customer support. The role focuses on service desk operations, desktop troubleshooting, and remote user assistance, with an emphasis on timely resolution and clear communication. Responsibilities: • Respond to incoming support requests and deliver first-line assistance for technical issues affecting end users. • Provide desktop support for workstation, operating system, and application problems, resolving more complex issues when escalation beyond initial triage is required. • Assist employees remotely by diagnosing technical concerns, guiding users through solutions, and restoring functionality as quickly as possible. • Track, update, and close service desk tickets accurately to maintain visibility into issue status and resolution progress. • Investigate recurring incidents to identify underlying causes and recommend practical corrective actions. • Escalate unresolved problems to appropriate teams when necessary, ensuring all relevant troubleshooting details are documented. • Create and maintain clear technical documentation, including support procedures, issue histories, and knowledge resources. • Deliver attentive customer service while helping users understand systems, troubleshooting steps, and basic best practices.
2026-09-28T00:00:00Z

Desktop Support / Service Desk Analyst | IT Support - FTE

Des Moines, Iowa
onsite
Permanent / Full Time
50000 - 75000 USD / Yearly
We are looking for a skilled, detail-oriented IT support specialist to join a team and provide responsive technical assistance to employees across a range of desktop and cloud-based technologies. This position offers the opportunity to support both onsite and remote users, resolve day-to-day technical issues, and contribute to a high-service IT environment. The ideal candidate brings strong troubleshooting ability, a service-oriented approach, and experience working with modern Microsoft tools and endpoint management platforms. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, software applications, and connectivity concerns in both Windows and macOS environments. • Diagnose and resolve issues involving Microsoft Azure, Intune, Microsoft 365, Google Workspace, user access, malware, and core networking services. • Provide both in-person and remote support while keeping users informed through clear communication and timely follow-up. • Manage user administration tasks across Active Directory, Azure AD, and Microsoft 365, including account setup, access changes, password support, and offboarding activities. • Support collaboration and communication tools such as Zoom, Webex, and other business meeting platforms. • Assist with endpoint protection and compliance efforts by supporting encryption, antivirus tools, patching, backup processes, and device management controls. • Prepare, configure, deploy, and maintain laptops, mobile hardware, and standard business applications for end users. • Create and update technical documentation, support procedures, and knowledge base content to improve service delivery. • Escalate advanced technical issues when appropriate and contribute to IT initiatives, rollout activities, and end-user instruction.
2026-09-23T00:00:00Z

Help Desk Analyst II - Direct Hire

Des Moines, Iowa
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
Help Desk Specialist / Desktop Specialist – Long-Term Opportunity with a small company! IMMEDIATE CONSIDERATION/ IMMEDIATE INTERVIEW! Location: ONSITE DAILY DES MOINES, Iowa Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!NO Sponsorship. At Least 1 year of PROFESSIONAL experience. Why Join This Company? 💼Do you love helping others and solving tech challenges? "White Glove" service working with difficult users. 🖥️ Are you an IT Support Professional who thrives on delivering exceptional technical end user support ? We're searching for a dedicated Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!📌 Expand your knowledge - Azure, O365Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!***For immediate consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume directly to me. ** DM me on my LinkedIN profile.*****🛠️ What You Will Do: Your day-to-day:✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.✔️ Ticketing Management System experience✔️ Addressing High Volume of tickets 📋✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.✔️ Supporting Office 365 apps, Active Directory,✔️ Troubleshooting network connectivity issues 🌐 (DNS, DHCP, TCP/IP).*** Providing White Glove service to High Touch employees and executives ! Must-Haves ✅💡 1+ years Tier 1 Help Desk experience.💡 O365 experience💡 Solid hardware & software troubleshooting skills.💡 Ticketing systems💡 Knowledge of basic networking: DNS, DHCP, TCP/IP 🔌.🖱️ Experience with Citrix. 🔁 Knowledge of Cisco Meraki switches & Cisco firewalls. AzureSoft Skills 💬 That Make You a Set Apart🌟 A problem-solver with a can-do attitude. Patient, & helps users feel at ease.If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀This is a full-time salaried Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!For immediate & confidential consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region- email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. AND ONE CLICK APPLY.
2026-09-21T00:00:00Z