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2 results for Customer Service Manager in Dearborn, MI

Servicing Manager

Grand Blanc, MI
onsite
Permanent / Full Time
110000 - 115000 USD / Yearly
We are looking for an experienced Servicing Manager to oversee the servicing lifecycle for consumer and residential real estate loans in Grand Blanc, Michigan. This role is responsible for protecting portfolio quality, maintaining regulatory adherence, and ensuring critical post-closing activities are handled accurately from funding through payoff. The ideal candidate brings strong leadership in loan servicing operations, a proactive approach to risk control, and the ability to guide teams through changing regulatory expectations while maintaining excellent service standards. Hybrid schedule with great growth potential! Responsibilities:• Direct the full servicing process for consumer and residential real estate loans, ensuring smooth execution of post-funding activities through final payoff.• Oversee lien and title administration to confirm collateral is properly secured, documentation is accurate, and releases are completed promptly when obligations are satisfied.• Monitor servicing performance using operational and portfolio metrics, identifying trends in delinquency, accuracy, and workflow efficiency to strengthen results.• Lead compliance efforts related to mortgage servicing regulations, escrow requirements, reporting obligations, complaint handling, and foreclosure-related activities.• Manage escalated servicing matters by resolving member concerns, correcting operational issues, and implementing measures that reduce repeat occurrences.• Supervise payment processing and escrow administration to support timely transactions, accurate account maintenance, and a positive customer experience.• Guide and develop a specialized servicing team by setting expectations, reinforcing accountability, and promoting consistent service quality.• Coordinate audit readiness and regulatory updates by translating new requirements into clear procedures, training, and day-to-day operational practices.
2026-04-19T00:00:00Z

Service Delivery Manager

Farmington, MI
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
We are looking for a Sales Account Manager to support customer relationships, business growth, and commercial activities in Farmington Hills, Michigan. This role blends account leadership, technical coordination, and customer advocacy, making it ideal for someone who can build trust, manage priorities, and drive results across multiple stakeholders. The successful candidate will help expand existing business, respond to customer needs with urgency, and partner closely with internal teams to support long-term success. Responsibilities:• Build and strengthen relationships with customer contacts across purchasing, engineering, and related functions to support ongoing business development.• Pursue new sales opportunities by identifying prospective programs, expanding existing accounts, and contributing to long-range growth plans.• Serve as a primary point of contact for customer concerns, helping resolve issues efficiently while representing customer needs internally.• Prepare and manage quotations, track RFQs, and follow through on open commercial opportunities in a timely and thorough manner.• Oversee customer portal activity, including updates tied to change notices, tooling information, and other account-related data.• Work closely with engineering and cross-functional teams to align commercial activity with current production needs and future program opportunities.• Participate in program reviews, customer meetings, and site visits, while delivering presentations that clearly communicate business status and proposals.• Support pricing discussions, APQP-related coordination, invoicing concerns, and aged receivable follow-up to maintain healthy account performance.• Facilitate communication among customers, sales leadership, and internal coordinators to ensure priorities, timelines, and deliverables remain aligned.• Travel as needed within the United States and internationally to support customer engagement and business objectives.
2026-04-29T00:00:00Z