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2 results for Customer Service Manager in Dearborn, MI

Customer Service Representative

Ann Arbor, MI
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a dependable and service-focused Customer Service Representative to support daily operations at a detail-oriented testing environment in Ann Arbor, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys assisting people in person, stays organized in a structured office setting, and is comfortable balancing customer interaction with administrative tasks. The role requires strong attention to detail, confidence using computers, and flexibility to support a schedule that may include Saturdays. Responsibilities: • Welcome test takers, confirm their identity, and provide clear instructions to help them navigate the check-in process smoothly. • Manage candidate intake activities, including registration steps, documentation, and preparation of testing materials or score reports as required. • Observe the testing room throughout exam sessions to help maintain security, compliance, and a detail-oriented environment. • Address candidate concerns promptly and escalate unusual situations to the appropriate leadership team when needed. • Protect the confidentiality and security of testing systems, equipment, and exam-related software at all times. • Perform basic technical support tasks such as restarting workstations or servers and assisting with password resets to keep operations running efficiently. • Capture and maintain digital identification records, including fingerprint scans, when required by testing protocols. • Complete routine walk-throughs and remain attentive during long periods of monitoring to support a secure exam setting. • Adjust availability based on testing volume and operational needs, including regular Saturday coverage. • Assist with additional site or administrative duties as assigned to support the overall success of the test center.
2026-09-03T00:00:00Z

Call Center Agent Trainer

Southgate, MI
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Call Center Agent Trainer to support employee growth and strengthen performance across our service operations in Southgate, Michigan. This role works closely with leadership to deliver impactful training, reinforce quality standards, and keep reference materials accurate and accessible. The ideal candidate brings a strong coaching mindset, experience guiding teams in a call center setting, and the ability to use performance data to improve both employee success and customer outcomes. Responsibilities: • Lead onboarding sessions for new team members and provide structured learning experiences that prepare employees for success in a call center environment. • Deliver continued learning opportunities through refresher courses, individualized coaching, and targeted support for employees who need performance improvement. • Produce and update training resources such as guides, presentations, reference tools, and process materials to keep information clear and current. • Review customer interactions against established quality standards, document findings, and highlight patterns that affect service performance. • Work with supervisors and managers to identify coaching priorities and strengthen employee effectiveness and customer experience results. • Maintain internal knowledge resources, including process documents, frequently asked questions, and operational reference content, to support day-to-day accuracy. • Track participation, completion status, certifications, and learning progress to ensure training programs remain organized and measurable. • Analyze quality and training results, prepare performance reports, and recommend practical improvements based on observed trends and operational needs. • Facilitate coaching discussions, observational learning, and development activities that encourage skill growth and long-term career progression.
2026-08-19T00:00:00Z