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2 results for Customer Service Manager in Dearborn, MI
- Dearborn, MI
- onsite
- Temporary / Contract
- 39.5865 - 45.837 USD / Hourly
- <p>We are looking for an experienced Quality Control Manager Contractor to support on-site operations in Dearborn, Michigan for a contract to hire engagement. This position will guide product quality across preparation, production, and service activities, helping ensure consistency, food safety, and presentation standards are met each day. The role works closely with operational leaders to strengthen quality practices, address issues quickly, and promote a dependable customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Direct daily quality oversight across product preparation, production, and service to maintain established standards for flavor, appearance, and safety.</p><p>• Carry out scheduled inspections and spot checks, record observations, and escalate concerns when products or processes fall short of expectations.</p><p>• Partner with management and operations teams to investigate quality issues and implement corrective actions that prevent repeat problems.</p><p>• Educate and coach team members on proper quality procedures, sanitation practices, and compliance expectations within the workplace.</p><p>• Maintain accurate inspection logs, quality reports, and improvement records to support operational visibility and accountability.</p><p>• Review supplier performance and production methods to identify risks, strengthen consistency, and support overall product reliability.</p><p>• Assist with internal and external audit preparation by organizing documentation, validating compliance, and following up on action items.</p><p>• Recommend process improvements that enhance product uniformity, operational discipline, and customer satisfaction across the site.</p>
- 2026-10-12T00:00:00Z
- Royal Oak, MI
- onsite
- Temporary / Contract
- 50 - 65 USD / Hourly
- <p>A specialized marketing and branding agency serving the automotive, mobility, industrial, and defense sectors is seeking a Senior Account Director to lead key client relationships, drive complex branding initiatives, and serve as the primary point of contact for strategic accounts globally.</p><p>This role is ideal for a senior-level account leader who can confidently engage with executive stakeholders, oversee multidisciplinary projects from concept through launch, manage internal and freelance resources, and identify opportunities to expand client partnerships. The successful candidate will play a critical role in managing a newly awarded global brand launch initiative while also assuming ownership of several existing accounts.</p><p>Key Responsibilities</p><ul><li>Serve as the primary client contact for 2-3 strategic accounts, fostering trusted relationships with executive and board-level stakeholders.</li><li>Lead day-to-day account management activities, including project oversight, client communications, status meetings, and strategic planning sessions.</li><li>Manage large-scale branding, rebranding, and go-to-market initiatives from discovery through launch.</li><li>Facilitate weekly client meetings, establish project priorities, and ensure deliverables remain on schedule and within scope.</li><li>Coordinate internal teams and external freelance partners across creative, digital marketing, content, video production, branding, research, and web-related initiatives.</li><li>Monitor project progress, identify risks, and proactively solve challenges to maintain exceptional client service.</li><li>Collaborate closely with agency leadership to reduce executive involvement in day-to-day account management while maintaining high client satisfaction.</li><li>Develop a deep understanding of each client's business, industry, and growth objectives.</li><li>Identify opportunities to expand services, increase account revenue, and strengthen long-term partnerships.</li><li>Support brand strategy, market positioning, messaging development, naming initiatives, and launch planning efforts.</li><li>Manage budgets, scopes of work, timelines, and resource allocation across multiple projects simultaneously.</li><li>Work alongside creative, strategy, and digital teams to deliver integrated marketing and branding solutions.</li></ul><p><br></p>
- 2026-10-13T00:00:00Z