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6 results for Medical Customer Service Specialist in Danvers, MA

Patient Service Representative

Danvers, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare team in Massachusetts. This Long-term Contract position focuses on creating a positive experience for patients by coordinating appointments, handling registration activities, and responding to inquiries with care and attention. The ideal candidate is organized, service-driven, and comfortable managing a high volume of patient interactions in a fast-paced setting. Responsibilities: • Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations. • Welcome and assist patients throughout the registration process while confirming demographic and insurance information. • Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed. • Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner. • Maintain accurate records in scheduling and registration systems to support smooth daily operations. • Communicate clearly with clinical and administrative teams to help align patient appointments and service requests. • Monitor appointment details closely to reduce errors and improve the overall patient access experience.
2026-06-01T00:00:00Z

Patient Access Specialist

Nashua, NH
onsite
Temporary to Hire
17.25 - 20.25 USD / Hourly
3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry. Responsibilities: • Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.• Adhere to organizational policies while delivering exceptional customer service with compassion.• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.
2026-06-01T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-05-15T00:00:00Z

Legal Billing Specialist

Manchester, NH
onsite
Permanent / Full Time
50000 - 85000 USD / Yearly
We are looking for a detail-oriented Legal Billing Specialist to join our team in Manchester, New Hampshire. This role involves managing the preparation, review, and submission of client invoices while ensuring accuracy, compliance with billing guidelines, and adherence to firm policies. The ideal candidate will collaborate with attorneys, legal assistants, and finance personnel to support efficient billing operations and maintain confidentiality. Responsibilities: • Prepare, review, and process client invoices on a monthly and ad hoc basis for assigned attorneys and practice groups. • Ensure all invoices meet client-specific billing guidelines, engagement terms, and firm policies. • Collaborate with attorneys and legal staff to edit and finalize pre-bills. • Submit invoices using electronic billing platforms such as Legal Tracker, CounselLink, and TyMetrix. • Monitor invoice statuses, addressing rejections, reductions, and appeals as needed. • Investigate and resolve billing discrepancies, including write-offs and adjustments. • Handle special billing requests, alternative fee arrangements, and customized client formats. • Assist with month-end and year-end billing processes, including related reporting. • Maintain confidentiality of both client and firm financial data. • Support additional accounting tasks and initiatives as required.
2026-05-20T00:00:00Z

Legal Billing Specialist

Boston, MA
onsite
Permanent / Full Time
100000 - 125000 USD / Yearly
Our client, a successful civil litigation law firm, is seeking an experienced Legal Billing Specialist to join their team in Boston, Massachusetts. In this role, you will play a crucial part in managing all aspects of legal billing and invoice processing, ensuring compliance and accuracy across various client platforms. Location: Boston, MASchedule: Hybrid (3 days in office, 2 days remote)Salary: $100,000 - $125,000 (depending on experience) Responsibilities:<ul><li>Prepare, generate, and manage attorney pre-bills for review and submission</li><li>Maintain and manage attorney time entries and billing data</li><li>Must be conversant in LEDES (Legal Electronic Data Exchange Standard)</li><li>Submit invoices and manage billing through client e-billing platforms, including but not limited to: TimeSlips, Tymetrix, Legal Tracker, Legal X, SimpleLegal, TeamConnect, Acuity, and Brightflag.</li><li>Ensure compliance with client billing guidelines and resolve billing rejections or issues</li><li>Track billing status and follow up on outstanding invoices</li><li>Coordinate vendor payments and ensure expenses are properly invoiced and billed</li><li>Work closely with the firm’s external bookkeeper during monthly visits</li><li>Assist with check requests and internal financial coordination</li><li>Interface with outsourced payroll and HR vendors as needed</li><li>Provide general administrative and billing support to attorneys and managing partners</li></ul>
2026-05-29T00:00:00Z

Sr. Client Service Associate

Framingham, MA
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
We are looking for a dedicated Senior Client Service Associate to join a boutique wealth management firm located in Framingham, Massachusetts. This role provides an excellent opportunity to gain diverse experience in client service, operational processes, compliance, and financial planning support. Ideal for professionals seeking to advance their career in the wealth management sector, this position offers a collaborative environment to grow and thrive.
2026-05-06T00:00:00Z