9 Results for Medical Customer Service Specialist Jobs in Danvers, MA

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Healthcare Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
19 - 19.9 USD / Hourly
We are offering a long-term contract-to-hire employment opportunity for a Medical Customer Service Representative in Nashua, NH. This Medical Customer Service Representative role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is onsite-local and offers varied shifts. Apply to become a Medical Customer Service Representative today! Responsibilities:<ul><li>Engage in patient-facing activities and provide a high level of customer service.</li><li>Process patient credit applications with accuracy and efficiency.</li><li>Responsible for answering inbound calls and dealing with patient queries promptly.</li><li>Maintain an up-to-date record of patient credit information.</li><li>Perform authorizations, benefit functions, and billing functions as part of the role.</li><li>Participate in clinical trial operations as required.</li><li>Monitor patient accounts and take necessary actions based on account status.</li></ul>
2026-10-05T00:00:00Z

Customer service representative

Fitchburg, MA
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Customer Service Representative to support order management, customer communication, and account growth for a manufacturing business in Fitchburg, Massachusetts. This role combines strong service skills with administrative accuracy, helping customers receive timely information while ensuring orders, quotes, and related documentation are handled efficiently. The ideal candidate is organized, detail-oriented, and confident working with both customers and internal sales partners to maintain positive business relationships. Responsibilities:• Manage incoming customer orders from entry through fulfillment, monitor progress, and coordinate follow-up to help meet delivery expectations.• Build and maintain customer accounts by identifying opportunities to reconnect with prior clients and support outreach to prospective business contacts.• Strengthen long-term customer relationships by responding to needs promptly and contributing to retention and revenue growth efforts.• Recommend relevant products and additional solutions during customer interactions to encourage expanded sales and referral opportunities.• Work closely with regional sales leaders and sales representatives to address customer requests, resolve order concerns, and support active opportunities.• Review inactive or lost accounts, conduct follow-up communication, and help revive business where appropriate.• Prepare and verify customer information, quotations, and order details to support accurate processing and smooth coordination with shipping.• Handle initial lead response activities, share outcomes with internal stakeholders, and assist with marketing-related follow-up such as samples, mailings, and outreach calls.• Contribute to overall quality standards and provide additional administrative or customer support tasks as needed. For immediate consideration please reach out ASAP to Eric Lebow 508-205-2127 **This role is 100% in office M-F 8-5**
2026-10-01T00:00:00Z

Customer Service Representative

Wilmington, MA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity. Our client is looking for a customer service candidate with at least 1 year of professional business to business experience. A Bachelor's Degree is preferred. Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function. If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!
2026-10-01T00:00:00Z

Patient Access Specialist

Nashua, NH
onsite
Temporary / Contract
17 - 17.25 USD / Hourly
We are offering a long-term contract employment opportunity for an onsite Patient Access Specialist in Nashua, NH. This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries.This is an onsite position!Responsibilities: • Engage in patient-facing activities and provide a high level of customer service.• Process patient credit applications with accuracy and efficiency.• Responsible for answering inbound calls and dealing with patient queries promptly.• Maintain an up-to-date record of patient credit information.• Perform authorizations, benefit functions, and billing functions as part of the role.• Participate in clinical trial operations as required.• Monitor patient accounts and take necessary actions based on account status.
2026-09-25T00:00:00Z

Patient Access Specialist

Nashua, NH
onsite
Temporary to Hire
17.5 - 20 USD / Hourly
We are looking for a Patient Access Specialist to support patient intake and registration activities for a healthcare organization in Nashua, New Hampshire. This Contract to permanent opportunity is ideal for someone who combines strong customer service skills with accuracy in administrative and financial processes. In this role, you will help create a smooth patient experience by verifying information, explaining required documentation, and supporting compliant account setup before and during service. Responsibilities: • Manage patient admissions, registration, and pre-registration activities for scheduled and walk-in services while ensuring records are complete and accurate. • Verify demographic and insurance details, assign or confirm medical record numbers, and enter information correctly to support billing and claim accuracy. • Review physician orders and medical necessity criteria, identify documentation needs, and provide patients with clear instructions related to their visit. • Explain consent forms, notices, and patient education materials to patients or authorized representatives, obtain required signatures, and document completion appropriately. • Conduct inbound and outbound calls to gather missing account information, discuss patient financial responsibility, and collect point-of-service payments or outstanding balances when applicable. • Use insurance verification tools to confirm eligibility, select the correct coverage plan, and record benefit details that support reimbursement and clean claim submission. • Deliver compassionate, service-focused interactions that align with organizational standards for patient satisfaction and clear, accurate communication. • Monitor account quality through audits and reporting tools, correct registration issues, and share accurate data with leadership to maintain compliance and performance standards.
2026-09-15T00:00:00Z

Electronic Medical Records Specialist

Lynn, MA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for an Electronic Medical Records Specialist to support accurate, compliant, and timely management of patient documentation in Lynn, Massachusetts. This Long-term Contract position is ideal for someone who is highly organized, detail-oriented, and experienced in maintaining electronic health information within a clinical or healthcare setting. The person in this role will help ensure records are complete, accessible, and handled in accordance with established privacy and documentation standards. Responsibilities: • Set up and organize new participant charts within the electronic medical record system, ensuring each file is properly established from the start. • Update and verify demographic details in the record system to keep patient information current and reliable. • Scan, index, and file medical documentation into the electronic platform with close attention to accuracy and regulatory compliance. • Monitor record quality by reviewing charts for completeness, consistency, and correct document placement. • Route materials that do not belong in the medical record to the appropriate department or staff member while following compliance guidelines. • Help oversee daily departmental activities when leadership team members are unavailable, keeping workflow on track. • Handle routine requests for release of information in alignment with privacy requirements and internal procedures. • Obtain hospital records through approved external systems and coordinate with outside providers to gather documentation needed for continuity of care. • Assist with chart audits, departmental audit preparation, and additional administrative duties as needed to support medical records operations.
2026-10-08T00:00:00Z

Electronic Medical Records Specialist

Lynn, MA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for an Electronic Medical Records Specialist to support accurate and efficient handling of patient documentation for a Contract position in Lynn, Massachusetts. This role focuses on maintaining organized digital health records, ensuring information is complete, accessible, and handled with care. The ideal candidate is comfortable working within electronic record platforms and can contribute to a smooth records management process in a healthcare setting. Responsibilities: • Maintain and update patient medical files within electronic record systems, ensuring documentation is accurate and properly categorized. • Review health record entries for completeness and follow up on missing, inconsistent, or unclear information as needed. • Process, organize, and retrieve medical documentation to support clinical, administrative, and compliance-related needs. • Use platforms such as Allscripts and Cerner to manage record workflows and preserve data integrity across patient files. • Respond to authorized requests for patient information while following privacy standards and established release procedures. • Assist with record audits and quality checks to help ensure medical information is current, legible, and stored correctly. • Coordinate with clinical and administrative teams to support timely documentation updates and record availability. • Support electronic record-related process changes or system updates as assigned within the scope of records operations.
2026-10-08T00:00:00Z

Patient Care Coordinator

Danvers, MA
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a Patient Care Coordinator to support a busy endocrine practice in Massachusetts. This contract opportunity with permanent potential is ideal for someone who excels at coordinating patient access, maintaining accurate records, and creating a welcoming experience for patients and families. The person in this role will help keep provider schedules organized, prepare visits thoroughly, and serve as a dependable point of contact for administrative and clinical coordination. Responsibilities: • Welcome patients and visitors professionally, answer routine questions, and provide attentive service throughout the scheduling and check-in process. • Coordinate office visits, follow-up appointments, hospital-based services, and outpatient procedures while ensuring timely action on patient needs. • Arrange endocrine-related testing and treatments, including specialized procedures, and place patients appropriately to support efficient provider workflows. • Review provider schedules at the close of each day to confirm follow-up visits have been arranged and address any outstanding scheduling needs. • Gather required records, prepare charts in advance of appointments, and ensure the provider has the necessary clinical information before each visit, evaluation, or procedure. • Process provider-ordered referrals, schedule future testing, and communicate appointment details clearly to patients and internal team members. • Verify patient demographic and insurance information, support pre-certification activities, and maintain confidentiality in accordance with practice policies. • Assist with administrative office tasks such as faxing, copying, filing, mailings, and coordination with external vendors or service partners. • Support patients with required forms, help coordinate medication-related authorization workflows, and alert clinical staff in advance of scheduled injection visits. • Communicate scheduling concerns or operational issues promptly to the provider or team lead and provide cross-training support to other staff when needed.
2026-10-08T00:00:00Z

Sr Customer Contact Center

Stoneham, MA
onsite
Permanent / Full Time
60000 - 61000 USD / Yearly
We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences. Responsibilities: • Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently. • Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail. • Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience. • Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs. • Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction. • Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations. • Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
2026-09-18T00:00:00Z

9 results for Medical Customer Service Specialist in Danvers, MA