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12 results for Medical Customer Service Specialist in Danvers, MA

Client Services Specialist

Boston, MA
onsite
Temporary / Contract
30 - 32 USD / Hourly
This position supports the Investment Consulting Services team with a blend of operational and administrative responsibilities. The role acts as a liaison with investment managers, vendors, custodians, and clients, handling client paperwork (brokerage accounts, agreements, trade authorizations), tracking and logging financial transactions, and coordinating compliance for client documentation. Additional duties include preparing tax packages, supporting client meetings, organizing financial documents, and facilitating communications between clients and staff. Key Qualifications & Experience to Target: Associate’s Degree or higher (Bachelor’s preferred but not required). Minimum 2 years of administrative support experience in a detail oriented services environment; prior experience in wealth management, investment, or tax/accounting firms is strongly preferred. Strong client service orientation, professionalism, and teamwork mindset. High attention to detail, process-orientation, and ability to manage transactional accuracy/compliance. Proven ability to manage multiple deadlines independently and proactively. Superior communication skills (both verbal and written) for working with internal and external stakeholders of varying seniority. Advanced proficiency in Microsoft Excel and PowerPoint. Solid experience with Teams, Word, and Outlook. Demonstrated experience tracking transactions, preparing or filing sensitive client documentation, and organizing meetings/materials. Comfort working in a fast-paced, high-accountability environment.
2026-04-30T00:00:00Z

Customer Service Representative

Milford, MA
remote
Temporary / Contract
18 - 20 USD / Hourly
Responsibilities include:- Customer service- Email correspondence- Processing orders- Order entry (high volume)- Collaborating with sales team and customers- Ensuring timely delivery of orders- ERP experience is a MUST!- Ability to work in a fast paced environment Start Date: Asap!Duration: 1 yearHours: 8:30am-5pm | M-FWork type: RemotePay Rate: $18-$20 (based on experience)
2026-04-29T00:00:00Z

Patient Access Specialist

Nashua, NH
onsite
Temporary to Hire
17.25 - 19.25 USD / Hourly
We are looking for a Patient Access Specialist to support front-end patient registration and account setup for a healthcare organization in New Hampshire. This contract-to-permanent opportunity is ideal for someone who combines strong administrative accuracy with a patient-focused approach and can help create a smooth experience from pre-registration through admission. In this role, you will handle essential intake, insurance, and documentation tasks while ensuring compliance with hospital standards and regulatory expectations. Responsibilities: • Manage patient admissions and pre-registration activities by confirming demographic details, entering account information, and preparing records ahead of scheduled visits. • Gather and update insurance information, review coverage responses, and record benefit details accurately to support billing quality and timely claims processing. • Communicate with patients and guarantors by phone and in person to explain financial responsibility, collect point-of-service payments, and discuss outstanding balances or payment arrangements when needed. • Review physician orders and supporting documentation to ensure required information is complete, compliant, and properly processed for care delivery. • Explain treatment-related consent materials and patient notices, obtain required signatures, and provide mandated educational documents in a clear and thorough manner. • Perform medical necessity checks and assist Medicare patients with required acknowledgement forms when services may not meet coverage guidelines. • Assign and maintain accurate patient identifiers and use registration tools carefully to reduce duplicate or incorrect records. • Apply quality review and auditing practices to identify account issues, make corrections, and provide accurate reporting data to Patient Access leadership. • Deliver compassionate, service-oriented support in every interaction while following organizational policies, performance standards, and regulatory requirements.
2026-04-28T00:00:00Z

Patient Access Specialist

Nashua, NH
onsite
Temporary to Hire
17.25 - 20.25 USD / Hourly
3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry. Responsibilities: • Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.• Adhere to organizational policies while delivering exceptional customer service with compassion.• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.
2026-04-24T00:00:00Z

Customer Service Rep

Worcester, MA
onsite
Permanent / Full Time
52000 - 56000 USD / Yearly
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills. Responsibilities:• Process customer orders accurately through data entry and maintain order records.• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.• Interact with external carriers to confirm load availability and coordinate customer pickups.• Maintain and update customer databases to manage advanced shipping notices and routing requests.• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes. **For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **
2026-04-13T00:00:00Z

Service Coordinator Specialist

Lowell, MA
onsite
Temporary / Contract
23.75 - 26.5 USD / Hourly
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction. Responsibilities: • Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication. • Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details. • Update and re-estimate contracts to reflect current labor rates and service needs. • Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks. • Resolve customer issues and secure agreement before renewal deadlines. • Maintain an organized list of customers and track annual renewal dates. • Identify opportunities to expand services or cross-sell products based on customer needs. • Collaborate with internal teams to improve service delivery and address customer concerns. • Provide regular updates during sales meetings regarding the status of renewals. • Conduct in-person meetings with customers as required to strengthen relationships and address needs.
2026-04-03T00:00:00Z

Patient Access Specialist - 3rd Shift

Nashua, NH
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift PositionHours 11:00am-7:00pm - Multiple Openings We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes. Responsibilities:• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.• Provide patient education materials and ensure all required documentation is completed promptly and correctly.
2026-04-24T00:00:00Z

Medical Records Clerk PRN

Worcester, MA
onsite
Temporary / Contract
19.5 - 20 USD / Hourly
We are looking for a detail-oriented PRN Medical Records Clerk to join our team in Worcester, MA. In this long-term contract position, you will play a pivotal role in maintaining and managing patient records, ensuring accuracy, confidentiality, and compliance with healthcare regulations. This opportunity is ideal for professionals who excel in document management and are experienced with electronic medical record systems. Compensated: $20 per hour plus $.725 mileage. PRN role, seeking an individual that is looking for part time or permanent work. Must be able to travel up to 60 miles and have a valid driver's license. Responsibilities: • Accurately organize and maintain patient medical records, both physical and electronic, in compliance with healthcare regulations. • Ensure the confidentiality and security of medical records, adhering to HIPAA guidelines. • Retrieve, review, and update patient information using electronic medical record systems such as Allscripts and Cerner. • Collaborate with healthcare staff to provide timely access to accurate patient records. • Monitor and resolve discrepancies in medical documentation to ensure data integrity. • Assist in the transition and integration of medical records into electronic systems, as needed. • Respond promptly to requests for patient information from authorized personnel. • Conduct routine audits of records to maintain accuracy and compliance. • Stay updated on changes in medical record-keeping practices and technologies. • Provide support in training staff on the use of electronic medical record systems
2026-04-24T00:00:00Z

Contact call center representative

Uxbridge, MA
onsite
Permanent / Full Time
46000 - 65000 USD / Yearly
We are looking for a customer-focused Contact Call Center Representative (5+ years of experience could be more lead or supervisor level) to support clients and internal branch teams. In this role, you will handle a mix of inbound and outbound communications, resolve account-related concerns, and deliver knowledgeable guidance on consumer banking products and services. The ideal candidate brings strong judgment, clear communication, and the ability to stay organized in a high-volume environment while maintaining service quality and customer satisfaction. Responsibilities:• Manage incoming and outgoing customer calls while delivering detail-oriented service that supports satisfaction, retention, and sales goals.• Provide day-to-day assistance to branch employees through the branch support line, including help with system navigation, procedural questions, online banking resources, and approval follow-up.• Investigate customer concerns thoroughly and take timely action to resolve issues, escalating complex matters when appropriate.• Maintain up-to-date knowledge of deposit accounts, transaction services, internal procedures, and applicable regulatory guidelines to ensure accurate support.• Identify opportunities to recommend relevant consumer banking products and services based on customer needs and current promotional initiatives.• Meet established performance expectations for quality assurance, service levels, accuracy, and cross-selling results in a fast-paced call center setting.• Support additional service operations by providing teller or switchboard coverage when business needs require it.• Use active listening and thoughtful questioning to understand customer concerns, address objections, and guide conversations toward effective solutions. For immediate consideration, Please call me directly 508-205-2127 Eric Lebow
2026-04-24T00:00:00Z

Legal Billing Specialist

Manchester, NH
onsite
Permanent / Full Time
50000 - 85000 USD / Yearly
We are looking for a detail-oriented Legal Billing Specialist to join our team in Manchester, New Hampshire. This role involves managing the preparation, review, and submission of client invoices while ensuring accuracy, compliance with billing guidelines, and adherence to firm policies. The ideal candidate will collaborate with attorneys, legal assistants, and finance personnel to support efficient billing operations and maintain confidentiality. Responsibilities: • Prepare, review, and process client invoices on a monthly and ad hoc basis for assigned attorneys and practice groups. • Ensure all invoices meet client-specific billing guidelines, engagement terms, and firm policies. • Collaborate with attorneys and legal staff to edit and finalize pre-bills. • Submit invoices using electronic billing platforms such as Legal Tracker, CounselLink, and TyMetrix. • Monitor invoice statuses, addressing rejections, reductions, and appeals as needed. • Investigate and resolve billing discrepancies, including write-offs and adjustments. • Handle special billing requests, alternative fee arrangements, and customized client formats. • Assist with month-end and year-end billing processes, including related reporting. • Maintain confidentiality of both client and firm financial data. • Support additional accounting tasks and initiatives as required.
2026-04-14T00:00:00Z

Legal Billing Specialist

Boston, MA
onsite
Permanent / Full Time
100000 - 125000 USD / Yearly
Our client, a successful civil litigation law firm, is seeking an experienced Legal Billing Specialist to join their team in Boston, Massachusetts. In this role, you will play a crucial part in managing all aspects of legal billing and invoice processing, ensuring compliance and accuracy across various client platforms. Location: Boston, MASchedule: Hybrid (3 days in office, 2 days remote)Salary: $100,000 - $125,000 (depending on experience) Responsibilities:<ul><li>Prepare, generate, and manage attorney pre-bills for review and submission</li><li>Maintain and manage attorney time entries and billing data</li><li>Must be conversant in LEDES (Legal Electronic Data Exchange Standard)</li><li>Submit invoices and manage billing through client e-billing platforms, including but not limited to: TimeSlips, Tymetrix, Legal Tracker, Legal X, SimpleLegal, TeamConnect, Acuity, and Brightflag.</li><li>Ensure compliance with client billing guidelines and resolve billing rejections or issues</li><li>Track billing status and follow up on outstanding invoices</li><li>Coordinate vendor payments and ensure expenses are properly invoiced and billed</li><li>Work closely with the firm’s external bookkeeper during monthly visits</li><li>Assist with check requests and internal financial coordination</li><li>Interface with outsourced payroll and HR vendors as needed</li><li>Provide general administrative and billing support to attorneys and managing partners</li></ul>
2026-04-21T00:00:00Z

Patient Registration

Boston, MA
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a detail-oriented and customer-focused individual to join our team as a Patient Registration Specialist on a contract basis. In this role, you will play a key part in ensuring seamless patient intake processes and supporting efficient healthcare operations. This position is based in Boston, Massachusetts, and offers the opportunity to contribute to a dynamic healthcare environment. Responsibilities: • Process new patient intakes and inpatient admissions accurately and efficiently. • Coordinate with outpatient clinics and care managers to place orders and facilitate same-day scheduling. • Collaborate with referring providers to ensure a smooth transition from referral to appointment scheduling. • Assist uninsured patients by providing financial counseling support and guidance. • Perform general office tasks such as scanning, filing, faxing, and other administrative duties as needed. • Maintain accurate records and uphold confidentiality in all patient-related processes. • Utilize medical software and Microsoft Office tools to manage data and support operational needs. • Ensure a high level of customer service while interacting with patients and healthcare professionals.
2026-04-17T00:00:00Z