<p>Well respected Public Accounting Firm with a 30+ year history in the Waltham area with an excellent reputation is looking to hire a Tax Manager. This person will be part of 10-person team reporting into the managing principal getting involved with all aspects of taxes servicing their clients. This includes compliance and consulting services on multiple client engagements from start to finish, which includes planning, executing, directing, and completing tax projects. BS Degree required, CPA, MST preferred with 5-10+ years of tax experience in the public or private sector. Will be involved in Individual, S-Corps, Partnerships and Fiduciary Tax returns supporting all research and tax matters. Great opportunity for a Tax Professional looking to join team friendly collaborative work environment, work/life balance culture and offers remote flexibility. If interested, reach out to dino.valeri@roberthalf or message me thru LinkedIn.</p>
We are looking for a Global Tax Manager to lead and oversee international tax operations for our dynamic financial services organization in Boston, Massachusetts. This role is pivotal in ensuring compliance with global tax regulations, optimizing tax strategies, and addressing legislative changes. You will collaborate with cross-functional teams and key stakeholders to drive efficiency and provide expert guidance on complex tax matters.<br><br>Responsibilities:<br>• Manage and oversee global tax compliance processes to ensure adherence to international regulations and standards.<br>• Develop and implement tax strategies that optimize financial outcomes while maintaining compliance.<br>• Monitor and analyze changes in tax legislation and advise on their potential impact on the organization.<br>• Prepare and review individual, corporate, and sales tax returns to ensure accuracy and timeliness.<br>• Collaborate with financial teams to manage foreign tax matters and address international tax complexities.<br>• Lead efforts in tax preparation, including sales and use tax filings, while identifying areas for process improvement.<br>• Provide guidance on tax-related matters to internal and external stakeholders, ensuring alignment with business goals.<br>• Utilize tax software and Microsoft Excel to streamline tax processes and enhance reporting accuracy.<br>• Train and mentor less experienced staff members on tax compliance and best practices.<br>• Partner with external auditors and consultants to facilitate tax audits and resolve related inquiries.
<p>Our client is transforming the way people experience life insurance, putting human connection and everyday families at the center of everything they do. This is more than a reporting role — it’s your chance to contribute to a company that prioritizes impact, growth, and a mission-driven culture.</p><p><br></p><p><strong>🧠 What You’ll Do</strong></p><p>As Manager of Financial Reporting, you’ll lead a team of three and serve as a key liaison between business operations, executive leadership, and external regulators. Your impact will span across internal financial analysis, statutory reporting, regulatory compliance, and developing scalable, tech-savvy reporting processes.</p><p><br></p><p><strong>You’ll be responsible for:</strong></p><ul><li>Preparing, analyzing, and delivering internal and external financial reporting (GAAP & Statutory)</li><li>Managing chart of accounts, general ledger, and performance metrics</li><li>Partnering with senior leadership and cross-functional teams to inform strategic decisions</li><li>Supporting audits, state filings, and other regulatory compliance efforts</li><li>Mentoring and developing your team, while remaining hands-on</li><li>Innovating systems and reporting tools for accuracy, efficiency, and insight</li><li>Leading a team of 3 accountants</li></ul><p><br></p><p><br></p>
<p>Our client is seeking an experienced Accounts Receivable Manager to oversee high-volume AR operations across multiple divisions. This role will manage full-cycle receivables, including billing, cash application, collections, and dispute resolution, while ensuring compliance with invoicing standards and company policies. The ideal candidate will be hands-on in preparing and submitting invoices, processing EFT/ACH payments, reconciling AR aging reports, and maintaining strong collection performance. They will also proactively research and resolve discrepancies, manage claims, and collaborate with internal teams to clarify invoicing issues and ensure contract compliance. In addition, this individual will support audits, contribute to month- and year-end close activities, and identify opportunities to streamline AR processes. This is a highly visible role that requires strong technical knowledge of AR best practices, excellent problem-solving skills, and the ability to build productive relationships with both external partners and internal stakeholders.</p><p>For immediate consideration, please call Dan Duggan at (508) 205-2126.</p>
<p>We are looking for an experienced Commercial Portfolio Manager to join client's team in the Greater Boston area. In this role, you will oversee the growth and management of a Commercial & Industrial (C& I) portfolio, ensuring effective client relationships and adherence to banking policies. This position offers an opportunity to collaborate with various teams, analyze complex financial data, and contribute to the success of our organization. Ideal candidate coming from one of these areas of focus Structured Finance, Small Business, or Middle Market</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Manage and expand an assigned C& I portfolio, maintaining strong client relationships for loan and non-loan products.</p><p>• Prepare comprehensive narrative reports on client relationships, including financial reviews, risk assessments, and collateral evaluations.</p><p>• Analyze personal and business financial statements, tax returns, and other relevant documents to assess creditworthiness.</p><p>• Create and update loan presentations, modifications, and credit file comments in compliance with banking policies and regulations.</p><p>• Support the C& I lending team by addressing customer inquiries and servicing needs efficiently.</p><p>• Oversee monthly reporting for borrowing base clients within the portfolio.</p><p>• Represent the bank at community events and participate in internal task forces and committees.</p><p>• Perform additional duties as assigned to support the team and organization.</p>
<p>We are looking for an experienced Relationship Manager specializing in Small Business to join our clients growing team here in the Greater Boston area. This position focuses on originating and managing Commercial & Industrial (C& I) loans while fostering strong relationships with middle-market clients. The ideal candidate will excel in business development, portfolio management, and credit analysis, ensuring compliance with regulatory guidelines. You must have a book of business that you can bring over as well as dealing with deal sizes of $2.5MM - $10MM.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Build and nurture relationships with middle-market clients, handling loan requests from origination to funding.</p><p>• Perform detailed credit and financial analyses to evaluate borrower strength and structured debt proposals.</p><p>• Originate and close loans for clients and prospects, focusing on lending needs ranging from $2.5MM to $10MM.</p><p>• Prepare comprehensive credit approval reports and loan reviews for internal decision-making processes.</p><p>• Represent the bank in industry and community events to strengthen client partnerships and promote the organization.</p>
<p>We are looking for an experienced Relationship Manager specializing in Structured Finance to join our clients growing team here in the Greater Boston area. This position focuses on originating and managing Commercial & Industrial (C& I) loans while fostering strong relationships with middle-market clients. The ideal candidate will excel in business development, portfolio management, and credit analysis, ensuring compliance with regulatory guidelines. You must have a book of business that you can bring over as well as dealing with deal sizes of $30MM - $100MM.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Build and nurture relationships with middle-market clients, handling loan requests from origination to funding.</p><p>• Perform detailed credit and financial analyses to evaluate borrower strength and structured debt proposals.</p><p>• Originate and close loans for clients and prospects, focusing on lending needs ranging from $1MM to $10MM.</p><p>• Prepare comprehensive credit approval reports and loan reviews for internal decision-making processes.</p><p>• Represent the bank in industry and community events to strengthen client partnerships and promote the organization.</p>
<p>We are seeking an experienced and detail-oriented <strong>Accounts Receivable Manager</strong> to join our client’s team and oversee the billing and collections process in a fast-paced healthcare environment. In this role, you will be responsible for maintaining accurate and organized <strong>resident admission files</strong> on a weekly basis, processing <strong>monthly billings</strong> for each payor class and related co-insurances, and preparing <strong>resident statements</strong> as required. You will handle <strong>Medicaid and Medicare claims</strong>, correcting and re-billing any denied claims in a timely manner to ensure prompt payment to the facility. Additionally, you will review and track all billable ancillary supplies, as well as check and prepare vendor bills to ensure proper payment. This position requires a strong commitment to accuracy, timeliness, and compliance with all applicable regulations. <strong>Other duties may apply</strong> as needed to support the financial health of the organization.</p><p>If you thrive in a detail-driven role, enjoy problem-solving, and have a passion for ensuring smooth revenue cycle operations, we’d love to hear from you.</p><p><br></p><p>For immediate consideration please call Allison Brown at 508.205.2121</p>
<p><strong>General Purpose:</strong></p><p>Plan, direct, and coordinate human resource management activities of an organization to maximize the strategic use of human resources and maintain functions such as compensation, benefits, recruitment, personnel policies, employee and labor relations, employee development and regulatory compliance.</p><p><br></p><p><strong>Essential Functions:</strong></p><p>· Develops and administers various human resources plans and procedures for all company personnel. </p><p>· Plans, organizes, and controls all activities of the department. Participates in developing department goals, objectives, and systems. </p><p>· Implements and annually updates compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors performance evaluation program and revises as necessary. </p><p>· Develops, recommends, and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost effectiveness, information activities program, and cash flow. </p><p>· Develops and maintains affirmative action program; files EEO-1 annually; maintains other records, reports, and logs to conform to EEO regulations. </p><p>· Conducts recruitment effort for all exempt and nonexempt personnel, and temporary employees; conducts new-employee orientations; monitors career pathing program, employee relations counseling, outplacement counseling, and exit interviewing; writes and places advertisements. </p><p>· Establishes and maintains department records and reports. Participate in administrative staff meetings and attends other meetings, such as seminars. Maintains company organization charts and employee directory. </p><p>· Evaluates reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. </p><p>· Completes other assignments as requested and assigned.</p><p>· May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.</p>
We are looking for an experienced Tax Director or Tax Manager to join our dynamic team in Boston, Massachusetts. In this role, you will serve as a trusted advisor to clients, offering innovative solutions for complex tax challenges while ensuring compliance with regulatory standards. Your expertise will play a key role in helping clients achieve their business goals through strategic tax planning, risk management, and forward-looking insights.<br><br>Responsibilities:<br>• Manage a diverse portfolio of clients, delivering exceptional service tailored to their needs.<br>• Oversee the preparation, review, and timely filing of various tax forms to ensure accuracy and compliance.<br>• Provide expert consultation on complex tax provisions and support clients on intricate engagements.<br>• Research and stay informed on evolving tax regulations, delivering actionable insights and guidance.<br>• Develop and implement efficient processes to improve project outcomes and departmental workflows.<br>• Mentor and guide team members to foster their growth and enhance overall team performance.<br>• Build and maintain strong client relationships, offering strategic advice to address their unique tax challenges.<br>• Lead business development efforts to expand the firm's reach and contribute to its growth.<br>• Manage financial aspects of engagements, including budgets, billing, and collections.<br>• Drive innovation in tax planning strategies to optimize outcomes for clients.
<p>We are looking for an experienced Finance Manager to join our team in Lawrence, Massachusetts. This is a contract position where you will play a key role in overseeing financial strategies, ensuring accurate reporting, and driving performance metrics. The ideal candidate will excel in managing budgets, cash flow, and month-end processes while providing valuable insights to support business objectives.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage annual budgets to align with organizational goals and financial targets.</p><p>• Oversee the month-end close process, ensuring accuracy and timeliness in financial records.</p><p>• Lead the implementation and refinement of budgetary processes to optimize resource allocation.</p><p>• Prepare and deliver detailed financial reports, offering insights into trends and performance.</p><p>• Monitor and manage cash flow forecasts to maintain stability and meet operational needs.</p><p>• Utilize Oracle systems to streamline financial operations and reporting.</p><p>• Establish and track key performance indicators (KPIs) to evaluate financial health and organizational efficiency.</p><p>• Support strategic decision-making by providing data-driven financial analysis and recommendations.</p><p>• Collaborate with cross-functional teams to ensure alignment on financial priorities and objectives.</p>
<p>Robert Half is working with a highly respected construction client on the North Shore looking for an Accountant to join their team. This is a permanent role, reporting into a Director, that will largely support accounts payable, accounts receivable, and month end close functions. Our client is looking for someone with at least 5 years of experience, and any prior knowledge of QuickBooks would be nice to have. Prior experience in the construction industry would be preferred too. </p><p><br></p><p>Starting salary for this opportunity is around $70,000 - $90,000 + bonus. There's competitive benefits offered too. </p><p><br></p><p>If interested in, and qualified for this Accountant role please apply to this listing, or email Bill.Nichols@roberthalf!</p>
<p>Robert Half is working with a respected client in the Reading area seeking a Human Resources Coordinator to join its team. This is a permanent role, working within an established team, reporting into a Director. This is a role that will chip in within the areas of recruiting, onboarding, new hire orientation, and some benefits administration. Our client is looking for at least 1 year of professional experience in human resources.</p><p><br></p><p>The desired candidate should have experience with an HRIS system and a degree is preferred, not required. Attention to detail is imperative, as are above average communication/people skills.</p><p><br></p><p>For the right experience our client is offering a base salary between $50-60K + benefits.</p><p><br></p><p>If interested and qualified please apply to this listing ASAP, or email your resume to Bill.Nichols@roberthalf. Thanks!</p>
<p>Rapidly growing Technology Company located in Burlington area seeks a highly motivated Senior Financial Analyst due to a recent promotion. Great opportunity as the Company has experienced 10+ years of double-digit growth, excellent mission statement, collaborative team friendly working environment and just moved into brand new space. The Senior Financial Analyst will join a DYNAMIC Finance team reporting into the Senior Director supporting a key business segment with multisite locations. Duties include budget & forecasting preparation, planning & reporting (P& L, key balance sheet items and business metrics), operating expense and variance analysis, complex financial modeling, management reporting and analysis of business results pertaining to billings, EBITDA, CapEx ROI and operating cash flow and internal control initiatives. BS Degree in Finance or Accounting is required, MBA or MBA candidate preferred with 5+ years of related financial analysis experience. Previous experience working for a large global organization with international operations is preferred. Must have strong financial modeling and computer skills, advanced Excel and Access required along with strong overall written and oral communication skills. Ability to present financial information and models in a concise and easily comprehensive manner to leadership. Bonus plan and strong benefits offered including unlimited CTO – Hybrid Model (1-2 days per week) with flexibility when needed. If interested, reach out to Dino Valeri at dino.valeri@roberthalf or message me thru LinkedIn.</p>
<p>Robert Half is working with a respected company in Waltham seeking an Accounts Receivable Analyst to join its team. This is a permanent role, reporting into a Director of FP& A, that will take on more of a Financial Analyst function down the road.</p><p><br></p><p>Our client is looking for a candidate who strong in accounting software and Excel. The desired candidate should have a Business degree, ideally with an Accounting or Finance concentration. At least 1 year of professional experience is needed as well.</p><p><br></p><p>This role would be in office 1-2 days/week, so it's fairly flexible. Target salary is around $60,000. TONS of growth potential too.</p><p><br></p><p>If interested in this role please apply to this listing ASAP, or email Bill.Nichols@roberthallf. Thanks!</p>
<p>Director level role!!! We are offering an exciting opportunity in Portsmouth, New Hampshire for an Assistant Global Controller to join our team. In this role, you will be responsible for overseeing and directing various accounting and financial reporting activities. This includes managing external reporting efforts, directing the corporate accounting team, leading the Disclosure Committee, and serving as a central liaison for both internal and external auditors.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee and manage the process of external reporting to the SEC, including the creation and submission of Forms 10-K, 10-Q, and 8-K</p><p>• Direct and support the corporate accounting and financial reporting team, fostering a collaborative and productive working environment</p><p>• Drive the implementation of both new and existing accounting standards, ensuring compliance and accuracy</p><p>• Liaise effectively with the tax department to ensure accurate accounting for income taxes</p><p>• Act as a central point of contact for both external and internal auditors, coordinating integrated and operational audits</p><p>• Lead the Disclosure Committee, facilitating quarterly meetings with the Executive Leadership team to discuss developments in accounting, finance, and legal matters</p><p>• Communicate effectively with senior and executive management on matters related to accounting policy and internal control</p><p>• Provide assistance in other corporate areas such as investor relations, treasury, acquisition due diligence, and purchase accounting</p><p>• Develop and mentor staff, promoting detail oriented growth and succession planning</p><p>• Drive process improvement in the accounting close and reporting processes, aiming for efficiency and accuracy.</p>
<p>Our client, a highly successful asset management firm, is seeking a General Counsel in their Boston, MA office. In this role, you will be ensuring that the company's legal affairs are managed effectively, risks are identified and mitigated, and internal teams are well supported in their compliance and fiduciary responsibilities.</p><p><br></p><p><strong>Role: </strong>General Counsel </p><p><strong>Location: </strong>Boston, MA</p><p><strong>Salary:</strong> $250,000 Base Salary with equal bonus</p><p><strong>Schedule:</strong> Hybrid (3 days in office, 2 days remote)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Act as the chief legal advisor to executive leadership and the Boards of Directors, providing strategic counsel on legal and governance matters</li><li>Lead and oversee the Legal, Risk Management, and Compliance functions, ensuring alignment with organizational objectives</li><li>Provide legal and strategic guidance on enterprise risk, regulatory compliance, and corporate governance</li><li>Serve as Secretary to the Boards, overseeing the maintenance of corporate records and governance protocols</li><li>Manage external legal counsel and oversee complex legal matters, including contracts, fiduciary responsibilities, and regulatory filings</li><li>Foster a culture of integrity, accountability, and proactive compliance across the organization</li></ul>
<p>We are offering an exciting opportunity for an Office Manager/Bookkeeper in Salem, Massachusetts. The selected candidate will play a pivotal role in our team by ensuring the seamless operation of essential financial tasks. This role is crucial in maintaining a well-organized and efficient work environment, and it requires someone who is comfortable multitasking and thriving in a dynamic setting.</p><p><br></p><p>Responsibilities:</p><p>• Accurately and efficiently process customer credit applications.</p><p>• Oversee and manage office supplies inventory by placing orders as needed and ensuring cost efficiency.</p><p>• Act as the primary point of contact for vendors, suppliers, and contractors.</p><p>• Implement and maintain office procedures and systems to boost productivity.</p><p>• Collaborate with external accountants and auditors for tax preparation and year-end reporting.</p><p>• Manage accounts payable and receivable, process invoices, and ensure payments are made and received on time.</p><p>• Reconcile bank accounts, credit card statements, and other financial accounts regularly.</p><p>• Assist with payroll processing and ensure timely and accurate calculations.</p><p>• Prepare financial reports, including balance sheets, profit-and-loss statements, and cash flow forecasts.</p><p>• Support the team with general administrative duties, document management, and correspondence.</p>
<p>We are looking for an experienced Payroll Specialist to join our team in Revere, Massachusetts. This is a long-term contract position that offers the opportunity to contribute to payroll operations for a diverse workforce. The role requires a blend of technical expertise and collaboration to ensure accurate and timely payroll processing.</p><p>This position is part time and requires a commitment of 24 hours biweekly on Monday, Tuesday and Wednesdays. Once training is established this position can be done on a more remote basis. </p><p><br></p><p>Responsibilities:</p><p>• Process bi-weekly payroll for a workforce of approximately 1,400 employees, including a union group of 25 drivers, using Workday.</p><p>• Collaborate with the Payroll Manager and part-time team member to ensure smooth payroll operations.</p><p>• Handle full-cycle payroll tasks, including calculations, deductions, and compliance with state and federal regulations.</p><p>• Manage multi-state payroll processes, ensuring accuracy and adherence to regional requirements.</p><p>• Address and resolve payroll discrepancies or employee inquiries promptly.</p><p>• Support payroll audits and reporting requirements as needed.</p><p>• Maintain confidentiality and accuracy in handling sensitive payroll data.</p><p>• Transition to remote work after an initial in-office period, ensuring seamless workflow adjustments.</p><p>• Assist in onboarding new payroll team members if the team expands.</p><p>• Provide recommendations for process improvements to enhance payroll efficiency.</p>
We are looking for an experienced Senior Accountant to join our team on a contract basis in Andover, Massachusetts. This role involves handling high-volume transaction reconciliations, analyzing financial discrepancies, and supporting various accounting functions. If you are detail-oriented, highly analytical, and skilled in working with large datasets, this position offers an excellent opportunity to contribute to a dynamic environment.<br><br>Responsibilities:<br>• Reconcile daily cash and credit card transactions, ensuring accuracy within large volumes of data.<br>• Perform detailed account reconciliations and resolve discrepancies using advanced analytical skills.<br>• Utilize accounting software, including Great Plains and Dynamics, to manage financial data and processes.<br>• Apply advanced Excel functions such as pivot tables and data analysis tools to streamline workflows.<br>• Collaborate closely with the Accounting Manager and contract accountants to execute tasks and provide support.<br>• Identify areas for process improvement within manual accounting workflows and propose updates.<br>• Assist with month-end close procedures, including journal entries and general ledger maintenance.<br>• Conduct bank reconciliations and ensure compliance with established accounting standards.<br>• Provide general support to the accounting department as needed, addressing ad hoc tasks and challenges.
<p>Global Biotech Company with expanding North American Operations in the Burlington area is looking for a Staff Accountant due to growth. The Staff Accountant will be part of a 3-person Finance team, reporting directly into the Controller, involved in both general accounting and transactional accounting duties. Responsibilities include assist with month end close activities, account analysis, bank reconciliations, JE’s, balance sheet analysis, year-end audit and manage accounts payable and accounts receivable functions. The candidate should have a BS degree with 3+ years of corporate accounting experience, Excel and QuickBooks desired along with strong communication and organizational skills. This is a great opportunity for a Staff Accountant looking for a growth opportunity joining a solid leadership team, working for a great manager and excellent working team collaborative culture. Excellent benefits offered along with remote flexibility (ideally looking for 3 days on site) but tons of flexibility when needed. If interested, reach out to Dino Valeri at dino.valeri@roberthalf or message me thru LinkedIn. </p>
<p>Excellent opportunity to join a Publicly Traded Life Sciences Company in the Billerica area in need of a Senior Accountant. The Senior Accountant in a newly created position will report into the Accounting Manager and will work closely with Senior Leadership team. The Senior Accountant is responsible for preparing financial reports, performing account reconciliations, maintaining the general ledger, managing fixed assets and assisting with audit preparations. BS Degree required, MBA or CPA preferred with 5 years of experience in accounting or finance. Knowledge of U.S. GAAP and SOX compliance along with advanced Excel skills required and ability to work with large volumes of transactional data. This is an excellent opportunity to join a growing Life Sciences Company with excellent technology, built out for expansion offering future growth opportunities. Strong leadership team in place, team collaborative friendly environment, onsite gym along with strong overall benefits Hybrid model (ideally 3 days on site) but flexibility when needed. Email dino.valeri@roberthalf;com or message me thru LinkedIn for immediate consideration.</p>
<p>Global Manufacturing Company with expanding North American Operations in the Woburn area seeks an Assistant Controller to support a rapidly growing business segment. This position will report into a Head of Finance, manage a team of 5 responsible for driving the day-to day accounting and financial reporting processes supporting multi-site locations. The Assistant Controller will be involved in monthly reporting, financial statement preparation, account analysis, technical accounting issues, staff development, business partnering with operations teams and will be the point person with all SOX and internal control initiatives taking place. BS Degree required, MBA or CPA preferred with 8+ years of strong GAAP, financial reporting, technical accounting, audit and SOX experience. Previous Manufacturing or Distribution industry experience desired within a multi-national publicly traded company. Strong leadership and Business Partnering skills needed as well as this position will be a key member of Finance team. This is a very exciting time to be joining this firm that is built out for expansion with aggressive growth plans over the next 3-5 years. Excellent benefits here including strong CTO plan, 8% 401K match program and remote flexibility (2 days from home). If interested, reach out to dino.valeri@roberthalf;com or message me thru LinkedIn. </p>
<p><strong>Job Description:</strong></p><p>We are seeking a detail-oriented and proactive Full Charge Bookkeeper (PART TIME 15-20HRS/WEEKLY) to manage day-to-day financial operations and support general office administration. This role is ideal for someone with a strong accounting background who thrives in a collaborative environment and values accountability and open communication.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage accounts payable and maintain accurate financial records.</li><li>Prepare and analyze financial reports.</li><li>Reconcile bank and credit card accounts monthly.</li><li>Perform month-end and year-end closing procedures.</li><li>Assist with budgeting and cash flow management.</li><li>Support general office administrative tasks as needed.</li></ul><p><strong>Reporting Structure:</strong></p><ul><li>Reports directly to the Office Manager.</li></ul><p><br></p>
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
