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2 results for Desktop Support Analyst in Danbury, CT
- Stamford, CT
- onsite
- Permanent / Full Time
- 75000 - 90000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support.<br><br>Responsibilities:<br>• Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment.<br>• Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance.<br>• Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint.<br>• Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring.<br>• Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks.<br>• Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems.<br>• Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation.<br>• Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
- 2026-07-13T00:00:00Z
- Wappingers Falls, NY
- remote
- Temporary / Contract
- 20 - 25 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and deliver excellent customer support for end users. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues while supporting desktop environments, software applications, and core user account needs. The role focuses on diagnosing problems efficiently, guiding users through solutions, and ensuring support requests are handled thoroughly from intake to completion.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical support to users, addressing a high volume of customer service-oriented questions related to software, hardware, and general system access.</p><p>• Diagnose and resolve issues affecting desktop computers, laptops, and server-connected environments, using a methodical approach to restore normal operations.</p><p>• Set up, configure, and maintain end-user devices, business applications, and peripheral equipment to ensure reliable performance.</p><p>• Manage incoming service desk requests, record issue details accurately, and follow each ticket through to a complete and timely resolution.</p><p>• Support user account and access-related tasks within Active Directory as part of routine help desk operations.</p><p>• Assist with Windows-based troubleshooting across supported devices, including identifying operating system, application, and connectivity problems.</p><p>• Communicate clearly with employees and stakeholders to explain solutions, provide updates, and maintain a positive support experience.</p>
- 2026-07-21T00:00:00Z