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3 results for Desktop Support Analyst in Danbury, CT

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-08-28T00:00:00Z

Desktop Team Supervisor

Maryknoll, NY
onsite
Permanent / Full Time
70000 - 81900 USD / Yearly
We are looking for an experienced Desktop Team Supervisor to lead daily support operations and provide advanced technical guidance for end users in Ossining, New York. This role combines hands-on troubleshooting with team leadership, ensuring reliable desktop services across office and remote environments. The ideal candidate brings strong experience with Microsoft technologies, endpoint management, and service desk coordination while fostering the growth of support staff. Responsibilities:• Lead the desktop support team by assigning work, guiding technicians through complex issues, and promoting consistent service standards.• Act as the senior escalation resource for unresolved hardware, software, access, and connectivity problems affecting onsite and remote users.• Oversee support for Windows and macOS devices, helping team members strengthen their technical capabilities through coaching and mentorship.• Manage desktop-related initiatives and coordinate tasks within the team’s area of responsibility to ensure timely completion.• Deliver user support for computers, applications, and peripherals across office locations, remote sites, and home-based work settings.• Administer and support core technologies such as Microsoft 365, Intune, Active Directory, Entra ID, Azure, and network access tools including VPN connectivity.• Investigate and resolve endpoint and application issues, including malware concerns, disk-related failures, file recovery needs, and encryption-related problems.• Maintain accurate ticket and incident records, document resolutions clearly, and ensure security-related issues are tracked and addressed appropriately.• Coordinate with infrastructure, security, development, and external technology partners to resolve issues and improve support operations.• Monitor equipment assignment records in the inventory system and provide clear status updates, recurring issue trends, and resolution information to leadership.
2026-09-03T00:00:00Z

Help Desk Level I (Fully Remote)

Hartford, CT
remote
Temporary / Contract
25 - 28 USD / Hourly
Help Desk Analyst I (Contract) Location: Hartford, CT (Fully Remote)Duration: 3-Month ContractHours: 40 Hours per Week OverviewWe are seeking a Help Desk Analyst I to join a remote IT support team. This role is ideal for someone with 1-3 years of IT experience who enjoys troubleshooting issues, supporting end users, and learning new technologies.The successful candidate will assist with user support requests, account administration, onboarding activities, access management, and ticket resolution. This is a highly collaborative environment that offers training and ongoing support from experienced team members. Responsibilities<ul><li>Respond to and resolve support requests through a ticketing system.</li><li>Assist with user onboarding and offboarding activities.</li><li>Manage user accounts, permissions, and access requests.</li><li>Support email administration and related user requests.</li><li>Perform password resets and account maintenance.</li><li>Execute established procedures and operational tasks as directed.</li><li>Document work performed and maintain accurate ticket notes.</li><li>Escalate issues when appropriate.</li><li>Communicate effectively with end users and team members.</li><li>Assist with general day-to-day IT support activities.</li></ul>
2026-09-02T00:00:00Z