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2 results for Desktop Support Analyst in Danbury, CT

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality. Responsibilities: • Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity. • Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured. • Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity. • Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required. • Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history. • Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
2026-08-06T00:00:00Z

Production Support Engineer (SQL / Data Operations)

Hartford, CT
remote
Temporary to Hire
30 - 35 USD / Hourly
Production Support Engineer (SQL / Data Operations) Location: Fully Remote (Eastern time zone preferred)Hire Type: Contract-to-Hire Overview:Our client is seeking a Production Support Engineer to support enterprise data and reporting platforms in a fast-paced environment. This position is ideal for someone with experience supporting SQL-based applications, troubleshooting production issues, monitoring system health, and partnering with technical teams to maintain reliable business operations. This is not a software development role and is not intended for a senior DBA. Instead, we're looking for a hands-on support professional who enjoys solving problems, investigating issues, monitoring critical processes, and serving as a trusted operational resource for internal teams. Candidates who have worked in application support, database support, production operations, or technical support environments are encouraged to apply. Responsibilities:<ul><li>Provide operational support for business-critical data and reporting platforms.</li><li>Investigate system alerts, processing failures, performance concerns, and data-related issues.</li><li>Troubleshoot SQL queries and assist with data validation and analysis.</li><li>Support scheduled jobs, automated workflows, and recurring production processes.</li><li>Monitor application and platform health to help ensure system availability and stability.</li><li>Collaborate with engineering, analytics, and business teams to resolve technical issues.</li><li>Manage support tickets and drive incidents through resolution.</li><li>Assist with user access requests, system changes, and deployment validation activities.</li><li>Document troubleshooting procedures, known issues, and operational processes.</li><li>Identify recurring problems and recommend process improvements to reduce support volume.</li><li>Communicate status updates, risks, and resolution plans to stakeholders.</li></ul>What We're Looking For:Success in this role will depend on more than technical skills alone. The ideal candidate is someone who:<ul><li>Takes ownership of issues from identification through resolution.</li><li>Is highly reliable and follows through on commitments.</li><li>Communicates effectively with both technical and non-technical stakeholders.</li><li>Can work independently while knowing when to escalate issues.</li><li>Enjoys troubleshooting and supporting mission-critical business systems.</li><li>Brings a proactive, customer-focused approach to support and operations.</li></ul> If you have a blend of SQL experience, production support expertise, and a strong sense of accountability, we'd love to speak with you.
2026-08-12T00:00:00Z