We are seeking a detail-oriented Purchasing Agent to join our team in Stratford, Connecticut. This Contract to permanent position requires a proactive individual who excels in vendor management, purchasing processes, and customer service. The ideal candidate will play a key role in ensuring timely procurement of parts, maintaining strong relationships with vendors, and delivering exceptional service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Prepare accurate quotes based on technician requests and ensure they are sent to clients within one business day.<br>• Evaluate vendor quotes to secure optimal pricing and quality for clients.<br>• Manage the procurement process by ordering necessary parts in advance to meet scheduled job timelines.<br>• Monitor and track purchase orders, ensuring parts arrive as planned and updating technicians accordingly.<br>• Collaborate with technicians to confirm part requirements and approve vendor-recommended replacements.<br>• Review technician follow-up recommendations and coordinate with internal teams to create new work orders.<br>• Support warehouse operations by verifying inventory for jobs scheduled at least one week ahead.<br>• Maintain market awareness by researching new suppliers and assessing competitor activities to enhance client satisfaction.<br>• Respond promptly to client inquiries and provide regular updates to the client relationship manager.<br>• Address service-related issues by involving technical advisors and resolving client concerns in a detail-oriented manner.

• At least 1 year of experience in the trade service industry, with prior roles as a licensed service technician being a plus.<br>• Proven expertise in purchasing functions, vendor management, and maintaining supplier relationships.<br>• Strong ability to communicate technical issues between technicians and vendors effectively.<br>• Commitment to delivering high-quality customer service with a positive and detail oriented demeanor.<br>• Excellent problem-solving skills and the ability to manage conflicts efficiently.<br>• Exceptional time management skills and the ability to prioritize tasks based on urgency.<br>• Proficiency in multitasking and adapting to client needs in a fast-paced environment.<br>• Familiarity with Microsoft Excel and other purchasing-related tools and software.

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