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1 result for Compliance Manager Legal in Danbury, CT
- Englewood Cliffs, NJ
- onsite
- Permanent / Full Time
- 65000 - 70000 USD / Yearly
- <p>Compliance & Chargeback Analyst</p><p>Department: Supply Chain / Logistics</p><p>Reports To: Customer Service Manager</p><p><br></p><p>Position Summary</p><p>The Compliance & Chargeback Analyst is responsible for handling customer deductions, retailer compliance issues, chargeback dispute resolution, and the administration of chargeback-related activity within the Adesso platform. This role serves as a liaison between Customer Service, Logistics, Accounting, Sales, and external recovery partners to ensure deductions are accurately investigated, disputed when appropriate, recovered promptly, and reported effectively.</p><p>The position plays a critical role in protecting company revenue, reducing retailer penalties, improving operational compliance, and ensuring accurate financial tracking of deductions and recoveries.</p><p><br></p><p>Essential Responsibilities</p><p>Chargeback & Deduction Management</p><p>• Investigate retailer chargebacks, penalties, shortages, compliance fines, and service failures.</p><p>• Review deductions from customers including Walmart, Amazon, CVS, Target, Family Dollar, Dollar General, and other key accounts.</p><p>• Collect and analyze supporting documentation including PODs, BOLs, ASNs, invoices, appointment records, and delivery confirmations.</p><p>• Submit disputes and recovery claims through retailer portals and third-party recovery providers.</p><p>• Monitor open deductions and ensure timely follow-up until resolution.</p><p>• Track recovery performance and identify recurring deduction trends and root causes.</p><p><br></p><p>Recovery & Vendor Coordination</p><p>• Act as a primary contact with transportation companies and recovery partners.</p><p>• File transportation-related claims for late deliveries, service failures, lost shipments, and carrier-caused compliance penalties.</p><p>• Track claim status and ensure timely communication with internal stakeholders.</p><p>• Maximize recovery opportunities and identify additional retailers suitable for recovery programs.</p><p>Reporting & Analytics</p><p>• Develop and distribute recurring reports on:</p><p>o Open deductions</p><p>o Recovered dollars</p><p>o Recovery rates</p><p>o Customer compliance trends</p><p>o Root cause analysis</p><p>Customer Service Duties as Needed</p><p>o Entering Returns into System</p><p>o Supporting fellow team members with other duties</p><p>Qualifications</p><p>Education</p><p>• Bachelor's degree in Supply Chain, Business, Finance, Accounting, or related field preferred.</p><p>Experience</p><p>• 3-5 years of experience in customer deductions, chargebacks, retailer compliance, logistics, customer service, accounting, or supply chain operations.</p><p>• Experience with major retailer compliance programs and deduction processes preferred.</p><p>• Experience using Adesso or similar deduction/chargeback management systems preferred.</p><p><br></p>
- 2026-11-13T00:00:00Z