<p>We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT TECHNICIAN</strong></p><p><strong>LOCATION: LANCASTER, TX ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $24.03 - $26.44</strong></p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.</p><p>• Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.</p><p>• Support user accounts and access needs within an Active Directory domain while following company security and support procedures.</p><p>• Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.</p><p>• Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.</p><p>• Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.</p><p>• Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.</p><p>• Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.</p>
<p>We are looking for an IT Physical Security Specialist to support and strengthen physical security technology operations in Fort Worth, Texas. This Long-term Contract position will focus on maintaining secure, dependable, and compliant security platforms across the site while partnering with teams such as Facilities, Human Resources, Compliance, and IT. The ideal candidate will bring hands-on experience with surveillance, access control, and workforce-related systems, along with the ability to improve performance, resolve issues, and support ongoing operational needs.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily administration of physical security platforms, including video monitoring tools, recording infrastructure, user access settings, and system performance.</p><p>• Practical experience with Genetec Security Center or similar surveillance platforms, IP-based security systems, and access control administration.</p><p>• Maintain and optimize intelligent video surveillance capabilities by configuring analytics used for perimeter monitoring, intrusion awareness, and unusual activity detection.</p><p>• Manage access control operations by administering credentials, reader configurations, access schedules, and secure area permissions.</p><p>• Support workforce timekeeping devices and related enrollment or system connectivity processes to help ensure accurate and reliable usage.</p><p>• Diagnose and resolve technical problems involving security hardware, software, integrations, and site-level incidents in a timely manner.</p><p>• Execute system maintenance activities such as software updates, patching, backup validation, recovery testing, and technical documentation.</p><p>• Coordinate and maintain connections between security applications, HR platforms, and other enterprise technologies to support business and compliance needs.</p><p>• Review physical security controls on a regular basis, including camera coverage, access privileges, and adherence to internal security standards.</p><p>• Partner with external vendors and internal stakeholders to implement upgrades, enhancements, and ongoing improvements to site security systems.</p>