<p>We are seeking a <strong><u>Customer Service Representative</u></strong> to join our team in <strong><u>Carrollton, TX. </u></strong>This role is focused on delivering outstanding customer experiences, supporting order management, and maintaining accurate data records. Candidates should have excellent communication skills, a detail-oriented approach, and experience working within a fast-paced environment.</p>
<p> The Customer Service Specialist is responsible for building customer loyalty and confidence by receiving and responding to inquiries across all communication channels. Acting as the main point of contact for products and services, you will work directly with customers and sales professionals to ensure exceptional service, resolve issues, and elevate the customer experience. This role requires a collaborative approach to problem resolution, a commitment to achieving customer expectations, and a drive to continuously strengthen customer relationships.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to incoming calls, emails, and requests from customers and internal business partners.</li><li>Communicate with customers to understand their needs, concerns, and requirements, ensuring active listening and empathy in all interactions.</li><li>Seek support from team members as needed, and recommend effective solutions independently or in coordination with field representatives or managers.</li><li>Perform item look-up, sourcing, and order placement tasks, collaborating with the Field Sourcing team as required. Enter and follow up on customer orders.</li><li>Oversee the maintenance and tracking of stock, indirect, and direct orders. Manage and monitor back orders and open orders to ensure timely fulfillment.</li><li>Process credits and returns accurately and within established timeframes.</li><li>Maintain delivery status and order source tracking to guarantee successful, on-time deliveries.</li><li>Identify, monitor, and recommend solutions to customer concerns, including any service failures.</li><li>Maintain open lines of communication with external and internal partners in Sales, Operations, and Credit.</li><li>Solve routine, straightforward problems by analyzing options using standard procedures.</li><li>Apply product knowledge and a solid understanding of company policies, systems, and procedures to maximize customer satisfaction.</li><li>Use available resources to organize, communicate, and document all customer interactions.</li><li>Perform other duties as assigned or required.</li></ul><p><br></p>
We are looking for an experienced Service Center Agent to join our team in Fort Worth, Texas. In this role, you will provide exceptional Tier 1 support for global operations while ensuring a seamless customer experience. As a Contract to permanent position, this opportunity offers the potential for long-term growth within the travel agency industry.<br><br>Responsibilities:<br>• Deliver efficient Tier 1 troubleshooting to resolve customer issues during the first interaction whenever possible.<br>• Escalate complex problems to Tier 2 teams while monitoring progress and resolution.<br>• Manage and resolve cases in the request queue with thorough documentation of steps taken and outcomes.<br>• Educate clients on Virtuoso sales tools, processes, and programs by addressing inquiries about technology, products, events, and services.<br>• Develop and maintain the knowledge base by creating clear documentation, including FAQs and step-by-step guides for recurring tasks.<br>• Conduct outbound call campaigns to support promotional and marketing efforts as assigned.<br>• Collaborate with team members to achieve Service Center goals and maintain a high level of customer satisfaction.
<p>As a Front Desk Coordinator, you will be the first point of contact for visitors, clients, and team members, playing a vital role in creating a positive and professional environment. You will manage incoming communications, coordinate front office operations, and support daily administrative tasks to ensure the efficiency and effectiveness of our workplace.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and clients with a welcoming and professional demeanor.</li><li>Answer and direct phone calls, respond to emails, and handle general inquiries.</li><li>Schedule appointments, maintain calendars, and manage conference room bookings.</li><li>Assist with the onboarding of guests and new team members.</li><li>Maintain the appearance, organization, and supplies of the reception area.</li><li>Process incoming and outgoing mail and deliveries.</li><li>Support staff with document preparation, filing, and other clerical tasks.</li><li>Uphold confidentiality and adhere to company policies in all interactions.</li><li>Collaborate with other departments to support overall office operations.</li></ul><p><br></p>
<p>As a Front Desk Coordinator, you will be the first point of contact for visitors, clients, and team members, playing a vital role in creating a positive and professional environment. You will manage incoming communications, coordinate front office operations, and support daily administrative tasks to ensure the efficiency and effectiveness of our workplace.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and clients with a welcoming and professional demeanor.</li><li>Answer and direct phone calls, respond to emails, and handle general inquiries.</li><li>Schedule appointments, maintain calendars, and manage conference room bookings.</li><li>Assist with the onboarding of guests and new team members.</li><li>Maintain the appearance, organization, and supplies of the reception area.</li><li>Process incoming and outgoing mail and deliveries.</li><li>Support staff with document preparation, filing, and other clerical tasks.</li><li>Uphold confidentiality and adhere to company policies in all interactions.</li><li>Collaborate with other departments to support overall office operations.</li></ul><p><br></p>
<p>The Front Desk Receptionist serves as the first point of contact for visitors and clients, providing a welcoming atmosphere while ensuring efficient and professional front office operations. This role is responsible for greeting guests, managing incoming calls, handling inquiries, and coordinating administrative tasks to support the broader team.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and direct visitors, clients, and staff in a friendly and professional manner.</li><li>Answer, screen, and forward incoming phone calls; take accurate messages as needed.</li><li>Manage appointment scheduling and maintain the front desk calendar.</li><li>Handle general inquiries and provide information about the organization or office procedures.</li><li>Receive, sort, and distribute incoming mail, packages, and deliveries.</li><li>Maintain exceptional appearance and organization of the reception area.</li><li>Assist with various clerical tasks, such as filing, photocopying, and data entry.</li><li>Support office staff with administrative projects as needed.</li><li>Uphold confidentiality and follow company policies when handling sensitive information.</li></ul><p><br></p>
We are looking for a highly organized and proactive Executive Assistant to provide comprehensive support to the Chief Customer Officer and executive team. This role is based in Richardson, Texas, and offers a long-term contract opportunity in the dynamic IT Software industry. The ideal candidate will excel at managing executive-level tasks, facilitating strategic projects, and ensuring seamless communication between internal and external stakeholders.<br><br>Responsibilities:<br>• Conduct thorough research, compile relevant data, and prepare precise and well-structured documentation for executive meetings, presentations, and speaking engagements.<br>• Track progress on strategic projects, address last-minute changes, and ensure timely delivery of key deliverables.<br>• Draft and distribute clear and accurate communications on behalf of the Chief Customer Officer and executive team to customers, partners, and colleagues.<br>• Analyze business reports to identify trends, provide insights, and advise on areas requiring additional attention or escalation.<br>• Build and maintain strong relationships with internal teams and external customers, collaborating regularly with senior executives and stakeholders.<br>• Assist in driving organizational goals by understanding the structure, cascading key messages, and supporting strategic initiatives.<br>• Participate in leadership meetings by preparing agendas, taking detailed notes, and ensuring follow-up on action items.<br>• Manage executive calendars by prioritizing tasks, scheduling strategic planning sessions, and ensuring seamless coordination.<br>• Organize and schedule meetings, events, and strategic activities with both internal and external parties.<br>• Arrange complex international and domestic travel, create itineraries, and reconcile expense reports efficiently.
<p>We are looking for a dedicated and detail-oriented Chief Compliance Officer to join our client's team on a contract basis in Dallas, Texas. This role is pivotal in ensuring adherence to regulatory guidelines and company policies while managing the firm’s compliance program effectively. The ideal candidate will possess expertise in compliance operations and regulatory management, contributing to the continuous improvement of our existing frameworks.</p><p><br></p><p>Responsibilities:</p><p>• Monitor company adherence to policies and regulatory guidelines, ensuring compliance with state regulations and other applicable standards.</p><p>• Oversee and manage the firm’s compliance programs, including reporting requirements and regulatory frameworks.</p><p>• Conduct assessments and testing of firm activities to identify areas requiring compliance improvements.</p><p>• Handle regulatory management tasks, including identifying new requirements, addressing inquiries, and preparing for regulatory examinations.</p><p>• Collaborate on the creation and implementation of efficient workflows for compliance processes, such as marketing material reviews.</p><p>• Develop initiatives aimed at enhancing compliance awareness across the organization.</p><p>• Support stakeholders by drafting, reviewing, and revising broker-dealer compliance policies and procedures.</p><p>• Provide expertise in broker-dealer compliance, leveraging industry knowledge to maintain standards and address challenges.</p>
<p>Commercial Collections Specialist</p><p>Full Time Engagement Professional FTEP</p><p>Robert Half Full Time Engagement Professionals is hiring an experienced Commercial Collections Specialist to join our project based consulting practice. This role supports organizations that need immediate, hands on expertise to stabilize cash flow, reduce aging AR, and navigate complex commercial collections environments.</p><p>This is a full time salaried role with Robert Half. You will be deployed on client projects based on business need and your expertise.</p><p>Compensation</p><p>• Approximately $27 per hour based on experience</p><p> • Full time W2 employment with Robert Half</p><p> • Access to comprehensive benefits and paid time off</p><p>What You Will Do</p><p>• Manage commercial B2B collections portfolios with high dollar balances</p><p> • Lead outbound collection efforts using a professional, relationship focused approach</p><p> • Negotiate payment arrangements while preserving customer relationships</p><p> • Perform skip tracing and account research to resolve delinquent balances</p><p> • Collaborate with sales, legal, and operations teams to resolve disputes</p><p> • Support secured or asset based collections when applicable</p><p> • Maintain accurate documentation and compliance standards</p><p> • Step into active collections backlogs and quickly create structure and momentum</p><p><br></p>
<p>We are looking for an experienced Accounting Manager/Supervisor to oversee daily accounting operations for a growing private equity and management company. This role offers a unique opportunity to contribute to multiple facets of the organization, supporting leadership and providing valuable insights for investors. The ideal candidate will bring strong business acumen, meticulous attention to detail, and the ability to enhance existing practices.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily accounting operations, ensuring accuracy and efficiency in processes.</p><p>• Prepare and oversee month-end close procedures, including journal entries and account reconciliations.</p><p>• Maintain the general ledger and ensure compliance with accounting standards.</p><p>• Assist with financial statement audits, providing detailed documentation and support.</p><p>• Collaborate with the Chief Financial Officer to provide financial insights and recommendations.</p><p>• Develop and refine accounting practices to improve workflows and reporting.</p><p>• Ensure timely and accurate preparation of financial reports for investors and leadership.</p><p>• Support investor relations by delivering precise and helpful financial data.</p><p>• Monitor financial activities to identify trends and opportunities for improvement.</p><p>• Uphold compliance with regulatory requirements and internal policies.</p>
<p><strong>Key Responsibilities:</strong></p><ul><li>Monitor assigned accounts to identify outstanding debts and prioritize collection efforts.</li><li>Contact clients or customers via phone, email, and mail to secure payment and resolve billing issues.</li><li>Negotiate payment plans and settlement agreements within company guidelines.</li><li>Research and resolve account discrepancies, collaborating with internal departments as needed.</li><li>Document all collection activities and maintain detailed client account notes.</li><li>Prepare reports and provide regular updates to management regarding collections status and delinquent accounts.</li><li>Recommend accounts for further action (e.g., escalation, legal proceedings) when necessary.</li><li>Support month-end closing processes by reporting on delinquent accounts and projected cash receipts.</li><li>Maintain knowledge of company policies, collection best practices, and relevant regulations.</li></ul>
<p>We are looking for a detail-oriented Tax Audit Analyst to join our team in Plano, Texas. In this role, you will contribute to the integrity of our tax processes by ensuring compliance with internal controls, maintaining clear communication, and managing audit activities effectively. This position provides an excellent opportunity to develop technical expertise in tax auditing while collaborating across various levels of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Uphold company policies and procedures by adhering to the established internal controls within the Tax Department.</p><p>• Foster clear and effective communication with employees, external providers, and government representatives at all levels.</p><p>• Prepare and distribute audit-related reports and data in a timely manner to support efficient processing.</p><p>• Maintain and update the audit log to track progress and ensure accurate documentation of ongoing and completed audits.</p><p>• Cross-train for other Tax Analyst roles to serve as a backup resource when needed.</p><p>• Conduct research on tax-related inquiries to enhance technical knowledge and remain informed of industry best practices.</p><p>• Follow company document management and retention policies to ensure compliance.</p><p>• Participate in development activities, such as workshops, reviewing publications, and networking within relevant organizations.</p><p>• Work extended hours as required to meet deadlines during peak periods.</p><p><br></p><p><br></p><p>If interested, please send your resume to [email protected]</p>
