<p>We are looking for a skilled End User Support Specialist to join our team in Walton Hills, Ohio. In this role, you will provide end-user technical support, troubleshoot issues with hardware, software, and networks, and ensure seamless operations for our employees. This Contract to permanent position offers the opportunity to work in a dynamic environment while utilizing your expertise in Office 365 administration and Microsoft technologies.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Office 365 applications, including troubleshooting issues with Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, password resets, and access permissions using the Microsoft 365 Admin Center.</p><p>• Diagnose and repair hardware problems for desktops, laptops, printers, and other peripheral devices.</p><p>• Assist in resolving Windows operating system errors and basic networking connectivity issues.</p><p>• Maintain detailed records of incidents and resolutions in the ticketing system for future reference.</p><p>• Educate employees on effective use of Office 365 tools and security best practices.</p><p>• Collaborate with the IT team to address complex technical challenges and ensure prompt solutions.</p><p>• Perform desktop imaging and configuration to prepare workstations for deployment.</p><p>• Support Active Directory operations, including user account management and directory updates.</p><p>• Stay updated on the latest Microsoft technologies and assist in implementing system improvements.</p>
<p>We are looking for an experienced ERP Technical Support Engineer to join our team in Greater Cleveland, Ohio. In this role, you will oversee the technical aspects of the Infor CloudSuite Industrial system, ensuring seamless functionality across multiple sites. You will collaborate with cross-functional teams to design, implement, and maintain solutions that support business objectives while delivering exceptional technical support.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement technical solutions within the Infor CloudSuite Industrial system to meet business goals.</p><p>• Analyze business requirements to design systems that align with functional, performance, and security needs.</p><p>• Configure and customize ERP systems, ensuring solutions are thoroughly tested and meet specifications.</p><p>• Provide Tier 3 ERP support, troubleshooting complex issues and ensuring optimal system performance.</p><p>• Create and maintain system documentation, user guides, and deliver training as needed.</p><p>• Perform regular system updates, patching, and ensure data quality and integrity.</p><p>• Collaborate with teams to enhance system processes and implement continuous improvement opportunities.</p><p>• Automate workflows using scripting and other tools to optimize operations.</p><p>• Conduct system monitoring, alerting, and disaster recovery planning to ensure business continuity.</p><p>• Travel to various sites as needed to support ERP implementation and maintenance.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Cleveland, Ohio. In this long-term contract role, you will provide hands-on technical assistance to end users in a Windows-based environment. This position offers a unique opportunity to contribute to a dynamic IT team while supporting cutting-edge initiatives, including early AI pilot programs.<br><br>Responsibilities:<br>• Deliver Tier 1 and Tier 2 support to users in a Windows environment, addressing hardware, software, and connectivity issues.<br>• Configure, deploy, and maintain desktops, laptops, and related hardware.<br>• Provide technical assistance and troubleshooting for Microsoft O365 applications, including Outlook, Teams, OneDrive, and SharePoint.<br>• Manage IT assets by overseeing shipping, receiving, and inventory processes.<br>• Collaborate with team members to ensure adherence to cybersecurity best practices.<br>• Offer support in an accounting-focused environment, addressing specific user needs.<br>• Assist with Citrix-related tasks as needed.<br>• Contribute to team efforts in exploring and implementing AI tools and technologies.<br>• Work effectively within a small IT team to solve technical challenges and improve processes.
<p>Now Hiring: Customer Service Representative (Back-Office Support)</p><p><br></p><p>Pay Rate: $21/hr</p><p> Location: On site in Highland Hills, OH</p><p> Assignment Type: 6-month contract assignment</p><p><br></p><p>GENERAL PURPOSE</p><p>This position provides high-level back-office support to a diverse temporary staffing client base requiring exceptional attention to detail technical proficiency and strong critical thinking. Responsibilities include accurate execution of payroll invoicing billing and payroll funding processes as well as resolving complex client inquiries related to these functions.</p><p><br></p><p>SPECIFIC RESPONSIBILITIES</p><p>Duties are listed based on the estimated of time. Other responsibilities may be assigned.</p><p>RESPONSIBILITIES</p><p>Performs detailed verification and validation of payroll and billing data identifying discrepancies investigating root causes and ensuring accurate processing.</p><p>Provides timely professional and analytically sound responses to client inquiries using critical thinking and subject-matter expertise to resolve issues related to payroll billing and funding processes.</p><p>New customer set up and data entry.</p><p>Maintains multiple interconnected customer databases with a high degree of accuracy ensuring data integrity across payroll billing and funding systems.</p><p>Updates customer folders with changes to reflect current week's payroll and billing instructions.</p><p>Processes credits/rebills.</p><p>Advises clients on optimizing their payroll and billing reporting workflows applying problem-solving skills to identify inefficiencies and implement more effective processes.</p><p>Delivers ongoing training and technical support to clients explaining system functions troubleshooting software issues and guiding users through complex payroll and billing scenarios.</p><p>Timely transmission of accounting and payments reports such as wires ACH and A/R credits/debits.</p><p>Proactively identifies potential risks recurring issues and process breakdowns analyzes root causes and escalates concerns with recommended solutions.</p>
We are looking for an experienced Systems Engineer to evaluate, enhance, and streamline an existing Windows-based server infrastructure. This role involves working with server configurations, Active Directory, and implementing best practices for a mixed Windows and macOS environment. This is a contract position based in Westlake, Ohio.<br><br>Responsibilities:<br>• Assess the current Windows Server setup and implement improvements to ensure optimal performance.<br>• Manage and refine Domain Controller and File Server functionalities.<br>• Provide technical support for a mixed environment of Windows and macOS endpoints.<br>• Collaborate with internal technical staff to test and troubleshoot systems while facilitating knowledge sharing.<br>• Deliver expert recommendations and insights to management regarding infrastructure upgrades and optimizations.
<p>We are seeking a dedicated Dispatcher to join our team in Green, Ohio. In this contract-to-permanent position, you will play a critical role in coordinating service requests, ensuring efficient communication with customers, and supporting our field technicians. The ideal candidate excels in a fast-paced environment, demonstrates exceptional organizational skills, and adapts quickly to changing priorities.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for customers, responding to service requests and clarifying requirements.</li><li>Utilize routing systems to optimize scheduling, particularly during peak demand periods.</li><li>Assist field technicians by managing incoming calls and facilitating prompt resolutions.</li><li>Collaborate with service managers and team members via platforms such as Microsoft Teams and Outlook.</li><li>Accurately log and update information in ticketing systems, including Solomon and Astea.</li><li>Adapt to new software and technology to enhance operational workflows.</li><li>Effectively prioritize multiple tasks to address urgent customer needs and balance competing priorities.</li><li>Maintain a professional demeanor under pressure and foster positive interactions with diverse individuals.</li></ul>
We are looking for a skilled and motivated Network Manager to oversee our organization's IT infrastructure and systems in Richfield, Ohio. This role requires a dynamic leader who can ensure the seamless operation of technology systems while driving strategic improvements to meet organizational goals. The ideal candidate will bring a proactive approach to managing network design, system maintenance, and team collaboration.<br><br>Responsibilities:<br>• Lead and supervise IT staff to ensure optimal performance and support for the organization's infrastructure.<br>• Oversee the functionality and maintenance of key IT systems, including servers, networks, mobile devices, storage solutions, backups, and disaster recovery protocols.<br>• Research and recommend new technologies to enhance system efficiency and cost-effectiveness.<br>• Maintain accurate documentation of systems, procedures, and inventory to ensure organizational compliance and readiness.<br>• Plan and execute IT projects with a focus on achieving strategic objectives.<br>• Collaborate with all departments to ensure effective communication and alignment on IT-related initiatives.<br>• Develop and manage the annual IT budget, ensuring cost-effective allocation of resources.<br>• Conduct annual IT audits and ensure compliance with industry standards.<br>• Establish and maintain relationships with vendors and third-party providers, ensuring contracts and licensing are up-to-date and cost-effective.<br>• Mentor and coach direct reports, fostering growth and enhancing team performance.
