We are looking for a skilled Field Applications Engineer to join our team in Middlefield, Ohio. In this Contract-to-permanent position, you will act as a key technical liaison between customers and internal teams, ensuring our products align with customer needs and deliver exceptional value. This role offers a dynamic work environment with opportunities to contribute to technical solutions, product development, and customer satisfaction.<br><br>Responsibilities:<br>• Provide expert technical support and tailored product recommendations to meet customer application requirements.<br>• Translate customer needs into detailed technical specifications to guide product selection and development.<br>• Collaborate with Sales Engineers and Product Managers to create impactful presentations, technical documentation, and accurate quotes.<br>• Lead and manage new customer projects, ensuring timely and precise delivery of solutions.<br>• Represent the company at customer meetings, industry events, and trade shows, requiring 15–20% travel.<br>• Support the introduction of new products and identify market trends to enhance existing product offerings.<br>• Develop tools, resources, and training materials to optimize sales and quoting processes.<br>• Gather and analyze customer feedback to drive improvements in product design and functionality.
We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
<p>Network Administrator (CMMC/NIST Focus)</p><p>We are seeking an experienced Network Administrator with a focus on CMMC and NIST compliance to join our client's growing team. This role is ideal for a well-rounded IT professional with strong communication skills who thrives in a fast-paced environment and has a passion for cybersecurity, compliance frameworks, and process development.</p><p><br></p><p>Responsibilities</p><p>Compliance & Security</p><p>- Lead efforts to build, maintain, and mature the organization’s CMMC and NIST 800-171 compliance programs.</p><p>- Develop, implement, and manage cybersecurity policies, procedures, and standards aligned with CMMC Level 2 and NIST frameworks.</p><p>- Conduct internal security assessments, identify compliance gaps, and coordinate remediation efforts.</p><p>- Collaborate with external assessors, consultants, and clients to ensure audit readiness.</p><p>- Maintain documentation for security controls, policies, and procedures.</p><p>- Stay current on evolving DoD cybersecurity regulations and CMMC requirements.</p><p><br></p><p>Network Administration</p><p>- Configure, monitor, and maintain network infrastructure, including firewalls, switches, VPNs, and wireless systems.</p><p>- Implement and manage endpoint security, patch management, and backup solutions.</p><p>- Maintain and monitor servers, cloud resources, and Microsoft 365 environments.</p><p>- Troubleshoot and resolve network performance and connectivity issues efficiently.</p><p>- Support secure configurations and system hardening for both internal and client environments.</p><p><br></p><p>Client Support & Communication</p><p>- Provide high-quality technical support to clients with a focus on security and compliance.</p><p>- Communicate clearly and effectively with both technical and non-technical audiences.</p><p>- Create clear and concise documentation, training materials, and reports for clients and internal teams.</p><p>- Assist clients in understanding their security responsibilities and implementing best practices.</p><p><br></p><p>Policy Development & Process Improvement</p><p>- Write and maintain IT and cybersecurity policies, procedures, and SOPs.</p><p>- Collaborate with leadership to strengthen the company’s cybersecurity posture.</p><p>- Recommend and implement process improvements to enhance operational efficiency and compliance.</p><p>- Participate in internal training and contribute to building a culture of security awareness.</p><p><br></p><p>Qualities for Success</p><p>- Excellent written and verbal communication skills.</p><p>- Strong organizational and multitasking abilities.</p><p>- Detail-oriented and capable of producing high-quality documentation.</p><p>- Ability to work independently and collaboratively in a dynamic environment.</p><p>- Professional demeanor with a client-first attitude.</p><p>- Passion for cybersecurity, compliance, and continuous learning.</p><p><br></p><p><br></p>
We are looking for an experienced Desktop Support Analyst to join our team in Cleveland, Ohio. This contract position requires a proactive individual who excels at solving technical issues and delivering exceptional customer service. The ideal candidate will possess strong communication skills and the ability to effectively support users in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Provide technical assistance to users by troubleshooting and resolving computer-related issues.<br>• Install and configure software applications while educating users on proper usage.<br>• Oversee departmental operations by analyzing workflows, setting priorities, and establishing deadlines.<br>• Collaborate with department heads, managers, and external vendors to address concerns and implement solutions.<br>• Modify existing software to enhance performance, correct errors, or adapt to new hardware systems.<br>• Coordinate with third-party system providers to design and optimize systems that meet performance requirements.<br>• Ensure timely resolution of printer-related problems and other hardware issues.<br>• Maintain and update desktop imaging processes to align with organizational standards.<br>• Deliver exceptional customer service by building strong relationships and fostering user satisfaction.<br>• Document technical processes and maintain records to ensure consistent support practices.
<p>We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. In this role, you will provide essential first-line IT support to employees, ensuring timely resolution of technical issues and exceptional customer service. Your expertise will contribute to maintaining smooth operations and effective communication between end-users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve tier 1 incidents, change requests, and inquiries reported to the IT Employee Helpdesk.</p><p>• Conduct initial assessments, triage, and troubleshooting for hardware, software, and communication system issues.</p><p>• Recommend solutions for recurring problems and escalate complex issues to tier-2 support teams.</p><p>• Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.</p><p>• Monitor ticket queues to ensure timely transfer and handling of requests by appropriate teams.</p><p>• Collaborate on the development and revision of standards, policies, and procedures to improve processes.</p><p>• Strive to enhance customer service experiences and increase first-call resolution rates.</p><p>• Serve as a liaison between end-users and technical staff to facilitate clear communication and issue resolution.</p><p>• Analyze and diagnose reported issues, providing effective solutions.</p><p>• Coordinate the onboarding process for new hires and consultants, ensuring their IT setup is completed efficiently.</p>
We are looking for a skilled Network Engineer to join our team on a long-term contract basis in Cleveland, Ohio. This role involves providing advanced Azure Cloud support while ensuring the stability and security of network infrastructure. The ideal candidate will excel at troubleshooting, documentation, and Level 3 support.<br><br>Responsibilities:<br>• Provide expert-level support for Azure Cloud operations, addressing complex technical issues.<br>• Develop and maintain comprehensive documentation for network systems and processes.<br>• Troubleshoot and resolve Level 3 network and infrastructure challenges.<br>• Configure and manage Cisco routers to ensure optimal performance and reliability.<br>• Administer Palo Alto firewalls to maintain security across the network.<br>• Oversee the configuration and functionality of Cisco ASA devices.<br>• Implement and manage Border Gateway Protocol (BGP) to optimize routing and connectivity.<br>• Collaborate with cross-functional teams to enhance network efficiency and scalability.<br>• Monitor network performance and proactively identify areas for improvement.<br>• Ensure compliance with security protocols and industry standards.
<p>We are seeking a detail-oriented, organized, and highly professional individual to join our team as an Accounting Clerk. The Accounting Clerk will be responsible for the accurate and efficient processing of sales orders, contract management, and related administrative functions. This role ensures operational excellence, aligns data accuracy across platforms, and provides exceptional support to the sales and operational teams. Responsibilities require adherence to high ethical standards when handling sensitive and confidential information and the ability to maintain composure under time-sensitive situations.</p><p><strong>Key Responsibilities</strong>:</p><ul><li>Process all activities recorded in the order entry mailbox efficiently.</li><li>Review product orders for completeness and accuracy, ensuring compliance with company policies.</li><li>Enter various orders, including financial, commercial, enterprise, and national accounts, into the Solomon system.</li><li>Develop budgets using data from internal tools like Big Machines and input into Solomon for accurate revenue recognition.</li><li>Review, process, and submit all monitoring and service maintenance orders to appropriate departments.</li><li>Collaborate with the sales team to ensure all necessary documentation is submitted to contract administration.</li><li>Log and monitor all services sold for recurring monthly revenue for accurate sales compensation tracking.</li><li>Provide guidance to the sales team regarding ordering document requirements.</li><li>Maintain accurate project records using Microsoft SharePoint and other relevant systems.</li><li>Process, manage, and review changes, cancellations, and customer order modifications.</li><li>Assist in carrying out special projects and support other team members' responsibilities as needed.</li><li>Handle sensitive and confidential information with integrity and professionalism.</li><li>Adapt to changing priorities and deliver results under pressure.</li></ul>
We are looking for an experienced Sr. Systems Network Administrator & Security expert to join our team in Richfield, Ohio. This contract to permanent position requires a highly skilled individual to design, maintain, and troubleshoot complex network and server infrastructures while ensuring robust security across global systems. The ideal candidate will demonstrate strong technical expertise and the ability to collaborate effectively with cross-functional teams to support organizational goals.<br><br>Responsibilities:<br>• Design, implement, and manage server environments, including Windows, Linux, VMware, Solaris, and Active Directory systems.<br>• Provide advanced network support, including troubleshooting, upgrades, performance tuning, and monitoring for internal operations and external customer applications.<br>• Collaborate with the security team to develop, enforce, and audit security policies and programs.<br>• Research emerging technologies and recommend innovative solutions to enhance organizational infrastructure.<br>• Plan and execute projects related to the installation, upgrade, and maintenance of network and security tools.<br>• Monitor server performance and conduct diagnostics to ensure optimal operation of infrastructure.<br>• Maintain comprehensive documentation of network configurations, processes, and system activities.<br>• Configure and debug physical network components, including cable issues, using advanced analysis tools.<br>• Mentor and train team members on network and systems-related topics to enhance technical knowledge.<br>• Coordinate efforts globally to protect company and client information assets, ensuring compliance with security standards.
