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7 results for Noc Technician in Cleveland, OH

Infrastructure Manager

Cleveland, OH
onsite
Permanent / Full Time
120000.00 - 135000.00 USD / Yearly
We are looking for an experienced IT Infrastructure Manager to lead the performance, reliability, and security of core technology environments supporting transport operations in Greater Cleveland, Ohio. This role oversees on-premises and cloud-based infrastructure, ensuring systems remain resilient, well-maintained, and aligned with operational needs. The ideal candidate brings a strong background in infrastructure administration, vendor coordination, disaster recovery planning, and continuous improvement across enterprise IT services. Responsibilities:• Direct the planning, deployment, upkeep, and retirement of infrastructure platforms that support daily IT operations.• Oversee the stability and availability of physical servers, virtual machines, host environments, and storage systems across the organization.• Manage cloud environments in platforms such as Microsoft Azure and Amazon Web Services to maintain secure, efficient, and scalable operations.• Coordinate response activities for physical security events, escalating issues when appropriate and ensuring required reporting is completed.• Administer enterprise storage, backup, and recovery solutions to protect data integrity and support restoration needs.• Partner with external vendors and service providers to deliver ongoing infrastructure support and resolve operational issues effectively.• Strengthen business continuity by developing, testing, and refining disaster recovery strategies and infrastructure safeguards.• Lead initiatives that improve infrastructure standards, operational metrics, and service performance through established IT best practices.• Work closely with internal stakeholders to address security concerns, operational risks, and long-term infrastructure priorities.• Investigate complex technical issues, identify root causes, and implement sustainable corrective actions to prevent recurrence.
2026-06-02T14:33:47Z

Desktop Support Analyst

Stow, OH
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Desktop Support Analyst to support a short-term contract assignment in Stow, Ohio within a manufacturing environment. This role will focus on preparing, updating, and maintaining desktop systems while providing hands-on technical assistance to end users. The ideal candidate brings strong experience with Windows environments, hardware troubleshooting, and configuration management, and can work efficiently to help complete a defined rollout within the expected project timeline. Responsibilities:• Provide hands-on desktop support for end-user systems, resolving hardware, software, and operating system issues in a timely manner.• Update and configure Windows 10 and Windows 11 devices to meet project and organizational standards.• Manage workstation setup activities, including imaging, configuration, deployment, and post-installation validation.• Support user account and access-related tasks within Active Directory as part of daily technical operations.• Track assigned devices and project progress to help complete the remaining system updates within the planned engagement period.• Coordinate with business units and internal stakeholders to schedule device availability and improve completion rates for system refresh activities.• Document completed work, technical issues, and resolutions to maintain accurate support and project records.
2026-06-10T20:38:37Z

Help Desk/Desktop Support Analyst

North Canton, OH
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in North Canton, Ohio. This Long-term Contract position is ideal for someone who enjoys solving a wide range of desktop, access, and connectivity issues while delivering a high level of customer service in an onsite environment. The role will support day-to-day IT operations, maintain reliable user access to essential systems, and help keep workplace technology running efficiently across hardware, software, and networked resources. Responsibilities: • Resolve first- and second-level support issues involving Windows systems, desktop and laptop hardware, peripherals, and general workstation functionality for onsite users. • Administer user onboarding, offboarding, and access updates across Microsoft 365, Entra ID, and business applications to ensure appropriate permissions are maintained. • Investigate and address local network and infrastructure problems by assisting with the support of switches, wireless access points, and related site equipment. • Provide operational support for collaboration and communication platforms, including user setup, license administration, call flow adjustments, and basic telephony settings. • Apply established security practices by supporting endpoint protection, patching efforts, secure printing solutions, and policy-aligned device configurations. • Maintain accurate records for IT assets, software licenses, and recurring technical issues while contributing clear documentation to internal knowledge resources. • Support conference room technology and workplace AV equipment to help ensure meetings and shared spaces function without interruption. • Manage service requests and incident tickets in a timely manner, communicating clearly with employees and following through to resolution.
2026-06-04T14:58:41Z

Help Desk Analyst

Green, OH
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure upgrade for corporate sites in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and end-user support during a nationwide network improvement initiative. The ideal candidate brings a service-focused mindset, strong troubleshooting ability, and the discipline to document issues accurately in a fast-paced support environment. Responsibilities:• Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort.• Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards.• Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness.• Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity.• Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed.• Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions.• Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations.
2026-06-15T20:18:45Z

Infrastructure Administrator

Westlake, OH
onsite
Permanent / Full Time
80000.00 - 115000.00 USD / Yearly
We are looking for an Infrastructure Administrator to support and maintain core technology systems in a production environment. This role is ideal for a hands-on, detail-oriented individual who can manage day-to-day server operations, respond effectively to technical issues, and help keep infrastructure services stable, secure, and well-documented. The position works across Windows and Linux platforms while contributing to backup readiness, system reliability, and operational continuity. Responsibilities: • Administer and support enterprise infrastructure systems serving production environments, ensuring dependable performance and availability. • Manage Windows Server platforms, including directory services fundamentals, routine updates, system hardening, and general server maintenance. • Maintain Linux servers by handling account administration, service monitoring, patch deployment, and issue resolution. • Investigate and resolve technical problems across servers, virtualization platforms, storage systems, and network-connected infrastructure. • Perform backup and recovery activities, validate restore procedures, and support disaster recovery preparedness efforts. • Apply infrastructure security standards by assisting with secure configurations, access controls, and remediation of identified vulnerabilities. • Follow established change and incident management practices, maintaining accurate documentation and clear communication throughout support activities.
2026-06-09T15:53:39Z

Cloud Administrator

Westlake, OH
onsite
Permanent / Full Time
60000.00 - 90000.00 USD / Yearly
We are looking for a Cloud Administrator to support and enhance a business-critical cloud environment in Westlake, Ohio. This role focuses on maintaining reliable Azure infrastructure, strengthening access controls, and ensuring core services perform securely and efficiently. The ideal candidate brings hands-on cloud operations experience, sound troubleshooting ability, and the communication skills to work effectively across technical and business teams. Responsibilities: • Manage and maintain Azure-based infrastructure to support stable, secure, and efficient day-to-day operations. • Administer identity and access controls within Azure, applying governance standards, conditional access principles, and privileged access processes. • Troubleshoot cloud networking issues involving virtual networks, security rules, firewalls, and hybrid connectivity components. • Oversee compute and storage resources, including virtual machines, managed disks, and storage services, to optimize availability and performance. • Execute and improve backup, patching, and routine maintenance activities to protect systems and reduce operational risk. • Monitor cloud services and logs proactively, investigate alerts, and respond to incidents in environments that require high uptime. • Create clear operational documentation and share technical information effectively with both technical and non-technical stakeholders.
2026-06-09T15:53:39Z

IT Administrator

Richfield, OH
onsite
Permanent / Full Time
50000.00 - 65000.00 USD / Yearly
We are looking for an IT Administrator to support and strengthen day-to-day technology operations in Ohio. This role is ideal for a systems specialist who can manage core infrastructure, resolve technical issues efficiently, and maintain a secure, reliable user environment. The position requires strong hands-on experience across Microsoft platforms, network support, virtualization, and security-focused administration. Responsibilities: • Administer and support Windows-based systems, Microsoft Office applications, and Outlook to ensure dependable performance for end users. • Manage directory services and virtual infrastructure, including user access, system configuration, and ongoing platform maintenance. • Diagnose and resolve workstation and server issues using established Windows troubleshooting methods and system analysis tools. • Maintain network connectivity by addressing IP configuration problems and assisting with the setup and support of networking hardware. • Troubleshoot wireless performance concerns by identifying signal disruption, coverage limitations, and interference-related issues. • Contribute to infrastructure security by supporting device hardening, access controls, and compliance-aligned administrative practices. • Assist with the configuration, support, and issue resolution of network equipment while helping preserve a secure operating environment. • Participate in security testing activities, including vulnerability reviews and penetration testing support, to help identify and reduce risk.
2026-06-09T15:53:39Z