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3 results for Help Desk Tier 3 in Cleveland, OH
- Uniontown, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure upgrade for corporate sites in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and end-user support during a nationwide network improvement initiative. The ideal candidate brings a service-focused mindset, strong troubleshooting ability, and the discipline to document issues accurately in a fast-paced support environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort.</p><p>• Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards.</p><p>• Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness.</p><p>• Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity.</p><p>• Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed.</p><p>• Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions.</p><p>• Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations.</p>
- 2026-06-16T00:00:00Z
- Uniontown, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure initiative in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and user support activities across a broad network of corporate locations. This position is well suited for someone with prior help desk or call center experience who can manage issues accurately, communicate clearly, and maintain thorough records.</p><p><br></p><p>Responsibilities:</p><p>• Provide frontline technical support for hardware and desktop-related issues connected to a nationwide infrastructure upgrade.</p><p>• Perform pre-deployment and post-deployment checks to confirm IT equipment is functioning properly before and after switch-related work.</p><p>• Document incidents, outcomes, and follow-up actions in the service desk ticketing system with a high degree of accuracy.</p><p>• Troubleshoot Windows-based workstation issues and resolve common user problems through established support procedures.</p><p>• Assist with Active Directory tasks such as basic account support and access-related issue handling.</p><p>• Communicate with users, internal teams, and project stakeholders to clarify problems and provide timely status updates.</p><p>• Escalate complex technical concerns when needed while ensuring all relevant details are captured for efficient resolution.</p><p>• Support assigned coverage schedules as part of a team-based service model aligned to project needs.</p>
- 2026-06-19T00:00:00Z
- Cuyahoga Falls, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Desktop Support Analyst to support a short-term contract assignment in Stow, Ohio within a manufacturing environment. This role will focus on preparing, updating, and maintaining desktop systems while providing hands-on technical assistance to end users. The ideal candidate brings strong experience with Windows environments, hardware troubleshooting, and configuration management, and can work efficiently to help complete a defined rollout within the expected project timeline.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on desktop support for end-user systems, resolving hardware, software, and operating system issues in a timely manner.</p><p>• Update and configure Windows 10 and Windows 11 devices to meet project and organizational standards.</p><p>• Manage workstation setup activities, including imaging, configuration, deployment, and post-installation validation.</p><p>• Support user account and access-related tasks within Active Directory as part of daily technical operations.</p><p>• Track assigned devices and project progress to help complete the remaining system updates within the planned engagement period.</p><p>• Coordinate with business units and internal stakeholders to schedule device availability and improve completion rates for system refresh activities.</p><p>• Document completed work, technical issues, and resolutions to maintain accurate support and project records.</p>
- 2026-06-19T00:00:00Z