<p>We are looking for a skilled End User Support Specialist to join our team in Walton Hills, Ohio. In this role, you will provide end-user technical support, troubleshoot issues with hardware, software, and networks, and ensure seamless operations for our employees. This Contract to permanent position offers the opportunity to work in a dynamic environment while utilizing your expertise in Office 365 administration and Microsoft technologies.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Office 365 applications, including troubleshooting issues with Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, password resets, and access permissions using the Microsoft 365 Admin Center.</p><p>• Diagnose and repair hardware problems for desktops, laptops, printers, and other peripheral devices.</p><p>• Assist in resolving Windows operating system errors and basic networking connectivity issues.</p><p>• Maintain detailed records of incidents and resolutions in the ticketing system for future reference.</p><p>• Educate employees on effective use of Office 365 tools and security best practices.</p><p>• Collaborate with the IT team to address complex technical challenges and ensure prompt solutions.</p><p>• Perform desktop imaging and configuration to prepare workstations for deployment.</p><p>• Support Active Directory operations, including user account management and directory updates.</p><p>• Stay updated on the latest Microsoft technologies and assist in implementing system improvements.</p>
<p>We are looking for Help Desk Analysts to join a long-term contract position. This opportunity involves supporting an extensive infrastructure upgrade project across 4,300 locations nationwide. The role requires exceptional technical expertise, attention to detail, and strong communication skills to ensure seamless validation of IT equipment during pre- and post-upgrade phases.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for IT equipment validation during pre- and post-upgrade stages.</p><p>• Troubleshoot and resolve issues related to Active Directory and Windows 10 environments.</p><p>• Manage service desk tickets efficiently, ensuring timely resolution and documentation.</p><p>• Collaborate with team members to ensure consistent support across multiple locations.</p><p>• Utilize call center experience to assist users with technical issues and inquiries.</p><p>• Maintain accurate records of equipment validation and troubleshooting activities.</p><p>• Communicate effectively with stakeholders to report progress and escalate complex issues.</p><p>• Support infrastructure upgrades by ensuring equipment functionality and system compatibility.</p><p>• Work in designated shifts to provide continuous support across varied schedules.</p><p>• Assist team leads in coordinating efforts and optimizing workflows.</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position, providing technical support for an extensive infrastructure upgrade project. The role requires a proactive individual with strong communication, documentation, and troubleshooting skills to ensure seamless IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting for IT equipment during pre- and post-validation phases of a large-scale switch upgrade.</p><p>• Collaborate with team members to address and resolve technical issues effectively and in a timely manner.</p><p>• Manage service desk tickets and ensure accurate documentation of all support activities.</p><p>• Utilize Active Directory and Microsoft Windows 10 to perform routine IT support tasks.</p><p>• Communicate clearly and professionally with stakeholders to explain technical solutions and updates.</p><p>• Ensure proper functionality of IT equipment across multiple locations nationwide.</p><p>• Follow established protocols and procedures to maintain consistency and reliability in IT support.</p><p>• Monitor and report on project progress while identifying and addressing any potential challenges.</p><p>• Work closely with team leads to coordinate efforts and streamline support processes.</p><p>• Maintain a high level of attention to detail to ensure accuracy in all aspects of the role.</p>
<p>We are looking for motivated Help Desk Analysts to join our team. This is a long-term contract position supporting a nationwide infrastructure upgrade project. The role offers an exciting opportunity to contribute to a critical IT initiative while utilizing your technical support expertise.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance to end-users during pre- and post-validation phases of IT equipment upgrades.</p><p>• Troubleshoot and resolve hardware and software issues on Microsoft Windows 10 systems.</p><p>• Utilize Active Directory to manage user accounts and permissions as required.</p><p>• Respond to service desk tickets promptly, ensuring effective resolution of technical problems.</p><p>• Document all issues and resolutions thoroughly to maintain accurate records.</p><p>• Communicate technical solutions clearly and effectively to both technical and non-technical stakeholders.</p><p>• Collaborate with team members to ensure smooth operations and project milestones are met.</p><p>• Support the upgrade and validation process across over 4300 locations nationwide.</p><p>• Conduct thorough testing and validation of IT systems to ensure proper functionality.</p><p>• Follow established protocols and guidelines to maintain high-quality service delivery.</p>
<p>We are looking for skilled Help Desk Analysts to join our team on a long-term contract basis. This position offers an exciting opportunity to support a large-scale infrastructure upgrade project spanning over 4,300 locations nationwide. Successful candidates will play a key role in ensuring the seamless operation of IT equipment during both pre- and post-validation phases of the upgrade.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting support for IT equipment during the infrastructure upgrade process.</p><p>• Collaborate with team members to validate and ensure proper functionality of IT systems before and after switch upgrades.</p><p>• Address and resolve service desk tickets promptly, ensuring minimal disruption to operations.</p><p>• Utilize Active Directory and Microsoft Windows 10 for system administration and problem resolution.</p><p>• Document technical issues and resolutions comprehensively to maintain accurate records.</p><p>• Communicate effectively with team leads and stakeholders to provide status updates and escalate issues when necessary.</p><p>• Follow established protocols to ensure compliance with project guidelines and standards.</p><p>• Deliver exceptional customer service by responding to inquiries and providing clear technical guidance.</p><p>• Assist in the coordination of team schedules to ensure coverage across project timelines.</p>
<p>We are looking for skilled Help Desk Analysts to join our team. In this long-term contract role, you will provide essential technical support during an extensive infrastructure upgrade. This position offers an excellent opportunity to utilize your IT expertise while contributing to a major transformation project.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote technical support for pre- and post-validation of IT equipment as part of a nationwide infrastructure upgrade.</p><p>• Collaborate with team members to ensure successful implementation of switch upgrades across multiple locations.</p><p>• Manage incoming technical issues, document resolutions, and escalate complex cases when necessary.</p><p>• Ensure accurate and thorough documentation for all service desk tickets and technical tasks.</p><p>• Communicate effectively with users and team leads to provide updates and resolve issues promptly.</p><p>• Apply basic troubleshooting techniques to identify and address hardware and software challenges.</p><p>• Participate in regular team meetings to discuss progress and address any operational concerns.</p><p>• Follow established protocols to maintain consistency and quality in service delivery.</p><p>• Support team leads in managing workflows and prioritizing tasks efficiently.</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team. This long-term contract position offers the opportunity to support a nationwide infrastructure upgrade project. The ideal candidate will bring expertise in IT Help Desk services, technical support, and call center operations while showcasing exceptional communication and documentation skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for pre- and post-validation of IT equipment during a nationwide switch upgrade project.</p><p>• Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory.</p><p>• Manage service desk tickets efficiently, ensuring timely resolution.</p><p>• Collaborate with team members to ensure smooth execution of infrastructure upgrades.</p><p>• Maintain detailed documentation of processes and resolutions for future reference.</p><p>• Communicate effectively with stakeholders to provide updates and technical insights.</p><p>• Monitor and report on equipment performance during the validation process.</p><p>• Ensure all IT systems are functioning correctly after upgrades are completed.</p><p>• Offer remote and on-site support as needed to address technical challenges.</p><p>• Assist in coordinating schedules and workflows for team members to optimize project delivery.</p>
<p>We are looking for skilled Help Desk Analysts to join our team on a long-term contract basis. In this role, you will play an integral part in supporting a nationwide infrastructure upgrade project across over 4,300 locations. This position offers an exciting opportunity to work collaboratively in a dynamic environment while ensuring the success of critical IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support and troubleshooting for pre- and post-validation of IT equipment during a large-scale switch upgrade.</p><p>• Handle incoming service desk tickets, ensuring timely resolution and clear documentation of issues.</p><p>• Collaborate with team members to ensure smooth progress and implementation of IT infrastructure changes.</p><p>• Utilize Active Directory and Microsoft Windows 10 to address and resolve user-related concerns.</p><p>• Maintain detailed records of technical issues and resolutions to enhance support efficiency.</p><p>• Communicate with end-users effectively, providing guidance and support to resolve technical challenges.</p><p>• Conduct quality checks on IT equipment to ensure compliance with upgrade requirements.</p><p>• Work closely with team leads to prioritize tasks and meet project deadlines.</p><p>• Identify potential risks or issues during the upgrade process and propose solutions.</p><p>• Support a rotating schedule to ensure consistent coverage and support throughout the project timeline</p>
<p>We are looking for skilled Help Desk Analysts to join our team on long-term contract basis. This position offers the opportunity to support a large-scale infrastructure upgrade project. Ideal candidates will bring strong technical expertise and a commitment to delivering exceptional IT support.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting support to users via phone, email, and remote tools.</p><p>• Conduct validation and testing of IT equipment before and after switch upgrades.</p><p>• Monitor and resolve service desk tickets efficiently, ensuring timely follow-ups.</p><p>• Collaborate with team members to document issues and solutions for future reference.</p><p>• Maintain clear and detail-oriented communication with clients and team leads.</p><p>• Ensure compliance with project timelines and quality standards.</p><p>• Participate in scheduled shifts to provide consistent coverage for the help desk.</p><p>• Report progress and escalate issues to team leads as necessary.</p>
<p>We are looking for an experienced ERP Technical Support Engineer to join our team in Greater Cleveland, Ohio. In this role, you will oversee the technical aspects of the Infor CloudSuite Industrial system, ensuring seamless functionality across multiple sites. You will collaborate with cross-functional teams to design, implement, and maintain solutions that support business objectives while delivering exceptional technical support.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement technical solutions within the Infor CloudSuite Industrial system to meet business goals.</p><p>• Analyze business requirements to design systems that align with functional, performance, and security needs.</p><p>• Configure and customize ERP systems, ensuring solutions are thoroughly tested and meet specifications.</p><p>• Provide Tier 3 ERP support, troubleshooting complex issues and ensuring optimal system performance.</p><p>• Create and maintain system documentation, user guides, and deliver training as needed.</p><p>• Perform regular system updates, patching, and ensure data quality and integrity.</p><p>• Collaborate with teams to enhance system processes and implement continuous improvement opportunities.</p><p>• Automate workflows using scripting and other tools to optimize operations.</p><p>• Conduct system monitoring, alerting, and disaster recovery planning to ensure business continuity.</p><p>• Travel to various sites as needed to support ERP implementation and maintenance.</p>
We are looking for an IT Technician to join our team in Mentor, Ohio, within the financial services industry. The ideal candidate will play a key role in ensuring the smooth operation of IT systems and providing technical support to end users. This position requires a proactive approach to troubleshooting and maintaining IT infrastructure, as well as collaborating with internal teams and external vendors.<br><br>Responsibilities:<br>• Provide technical support for financial applications, including troubleshooting and resolving issues with platforms such as Symitar and Synergy.<br>• Handle onboarding and offboarding processes for users, including hardware setup, account creation, and access configuration.<br>• Manage and resolve help desk tickets, documenting all actions and solutions accurately within the system.<br>• Maintain and update IT documentation, including system settings, troubleshooting procedures, and asset records.<br>• Diagnose and resolve basic network issues, such as Wi-Fi connectivity and LAN/WAN problems.<br>• Oversee IT hardware inventory, coordinating the deployment and recovery of assets as needed.<br>• Work closely with vendors to address technical challenges and escalate issues appropriately.<br>• Participate in IT projects, contributing to the implementation and upgrades of systems.<br>• Educate employees on IT policies, tools, and best practices to enhance their technical proficiency.
<p>We are looking for a dedicated and detail-oriented Staff Accountant to join our team in Solon, Ohio. This Contract to permanent position is an excellent opportunity for a motivated individual with a strong background in accounting and financial analysis within the manufacturing industry. The ideal candidate will play a vital role in managing cost accounting processes, supporting budgeting efforts, and ensuring accurate financial reporting.</p><p><br></p><p>Responsibilities:</p><p>· Assist in month and year end closing process for preparation of financial statements.</p><p>· Prepare and process journal entries, including payroll, depreciation, lease, prepaid expense, accrued expense, etc.</p><p>· Lead weekly and monthly inventory cycle counts throughout plant, inventory reconciliation</p><p>· Review and analyze Purchase Order-A/P Invoice costs by project</p><p>· Assist Controller with production cost accounting and system implementation as needed</p><p>· Support continuous process improvements with the accounting department.</p><p>· Assist the Controller with building and organizing internal P & L by business segment.</p><p>· Ability to travel locally between manufacturing sites as needed to support the full accounting department.</p><p>· Process and manage accounts payable (A/P) transactions with accuracy</p><p>· Resolve A/P discrepancies with appropriate department internally</p><p>· Prepare and process weekly check run along with wire and ACH payments </p><p>· Maintain and update vendor files including contact information, payment terms, and tax documentation (W-9, tax-exemption forms, etc.)</p><p>· Update and maintain fixed assets schedule and depreciation.</p><p>· Prepare monthly sales and use tax filings.</p><p>· Prepare month end and year end schedules.</p><p>· Cross training as backup in other areas – accounts receivable, payroll, bank reconciliations.</p><p>· Willingness to engage with operations on the shop floor to completely understand all facets of the business.</p><p>· Performs other duties as assigned.</p><p><br></p>
We are looking for an experienced HRIS Analyst to oversee and optimize human resources technology systems within our organization. This role involves ensuring the accuracy and efficiency of HR data, enhancing system functionality, and supporting operational processes through effective analytics and system management. The ideal candidate will work collaboratively across departments to drive improvements, maintain compliance, and deliver valuable insights.<br><br>Responsibilities:<br>• Manage updates, configurations, and integrations for HR systems to improve functionality while minimizing disruptions.<br>• Ensure seamless data flow and accurate system integration across HR platforms.<br>• Collaborate with departments to define and document business requirements for system enhancements.<br>• Test and validate system features, upgrades, and workflows for optimal performance and user satisfaction.<br>• Provide training to system users in partnership with Learning & Development to ensure consistent adoption.<br>• Partner with HR, IT, and Payroll teams to streamline processes, address issues, and enhance system operations.<br>• Support HR technology projects such as implementations, upgrades, and annual initiatives like open enrollment.<br>• Coordinate change control processes with internal teams and external vendors to ensure proper documentation.<br>• Conduct regular audits to maintain data accuracy and compliance with governance requirements.<br>• Develop and present HR reports and dashboards to inform strategic decision-making and identify trends.
We are looking for a skilled and motivated Network Manager to oversee our organization's IT infrastructure and systems in Richfield, Ohio. This role requires a dynamic leader who can ensure the seamless operation of technology systems while driving strategic improvements to meet organizational goals. The ideal candidate will bring a proactive approach to managing network design, system maintenance, and team collaboration.<br><br>Responsibilities:<br>• Lead and supervise IT staff to ensure optimal performance and support for the organization's infrastructure.<br>• Oversee the functionality and maintenance of key IT systems, including servers, networks, mobile devices, storage solutions, backups, and disaster recovery protocols.<br>• Research and recommend new technologies to enhance system efficiency and cost-effectiveness.<br>• Maintain accurate documentation of systems, procedures, and inventory to ensure organizational compliance and readiness.<br>• Plan and execute IT projects with a focus on achieving strategic objectives.<br>• Collaborate with all departments to ensure effective communication and alignment on IT-related initiatives.<br>• Develop and manage the annual IT budget, ensuring cost-effective allocation of resources.<br>• Conduct annual IT audits and ensure compliance with industry standards.<br>• Establish and maintain relationships with vendors and third-party providers, ensuring contracts and licensing are up-to-date and cost-effective.<br>• Mentor and coach direct reports, fostering growth and enhancing team performance.
