We are looking for an Eligibility/Intake Specialist to join our team on a contract basis in Cleveland, Ohio. This position plays a key role in ensuring families and applicants are supported as they navigate the eligibility process for the Summer Youth Employment Program. The ideal candidate will excel in customer service, pay close attention to detail, and thrive in a dynamic, community-focused environment.<br><br>Responsibilities:<br>• Conduct intake appointments with applicants and families to assist them in completing required paperwork and gathering necessary documentation.<br>• Travel to various community locations to set up and manage intake events, ensuring smooth operations.<br>• Communicate eligibility status and program information clearly and professionally to applicants and their families.<br>• Maintain accurate and up-to-date participant files, including making corrections or updates after additional reviews.<br>• Guide applicants through the enrollment process, including work permits, health exams, and employment forms.<br>• Input participant data into database systems with precision and ensure all entries meet reporting requirements.<br>• Generate timely reports for program management and partners as requested.<br>• Collaborate with the team to adapt to changing program needs and support additional tasks as assigned.
<p>We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments.</li><li>Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance.</li><li>Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment.</li><li>Maintain a high level of product and account knowledge through regular training and hands-on management.</li><li>Communicate commercial terms and product details confidently with customers and sales teams.</li><li>Proactively manage orders, maintaining consistent communication to exceed customer expectations.</li><li>Apply business guidelines to effectively resolve customer situations and inquiries.</li><li>Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements.</li><li>Collaborate efficiently within a team-oriented environment to support operational objectives.</li></ul>
<p>Now Hiring: Customer Service Representative (Back-Office Support)</p><p><br></p><p>Pay Rate: $21/hr</p><p> Location: On site in Highland Hills, OH</p><p> Assignment Type: 6-month contract assignment</p><p><br></p><p>GENERAL PURPOSE</p><p>This position provides high-level back-office support to a diverse temporary staffing client base requiring exceptional attention to detail technical proficiency and strong critical thinking. Responsibilities include accurate execution of payroll invoicing billing and payroll funding processes as well as resolving complex client inquiries related to these functions.</p><p><br></p><p>SPECIFIC RESPONSIBILITIES</p><p>Duties are listed based on the estimated of time. Other responsibilities may be assigned.</p><p>RESPONSIBILITIES</p><p>Performs detailed verification and validation of payroll and billing data identifying discrepancies investigating root causes and ensuring accurate processing.</p><p>Provides timely professional and analytically sound responses to client inquiries using critical thinking and subject-matter expertise to resolve issues related to payroll billing and funding processes.</p><p>New customer set up and data entry.</p><p>Maintains multiple interconnected customer databases with a high degree of accuracy ensuring data integrity across payroll billing and funding systems.</p><p>Updates customer folders with changes to reflect current week's payroll and billing instructions.</p><p>Processes credits/rebills.</p><p>Advises clients on optimizing their payroll and billing reporting workflows applying problem-solving skills to identify inefficiencies and implement more effective processes.</p><p>Delivers ongoing training and technical support to clients explaining system functions troubleshooting software issues and guiding users through complex payroll and billing scenarios.</p><p>Timely transmission of accounting and payments reports such as wires ACH and A/R credits/debits.</p><p>Proactively identifies potential risks recurring issues and process breakdowns analyzes root causes and escalates concerns with recommended solutions.</p>
We are looking for a detail-oriented and approachable Receptionist to join our team in Youngstown, Ohio. This role is essential for ensuring exceptional customer service and efficient administrative support within our non-profit organization. As a long-term contract position, you will play a critical role in assisting customers, managing documentation, and maintaining confidentiality in all interactions.<br><br>Responsibilities:<br>• Welcome and assist walk-in and scheduled customers, delivering outstanding customer service.<br>• Conduct interviews with clients to gather household information and verify required documentation.<br>• Review, copy, and manage customer-provided documents to ensure accuracy and completeness.<br>• Support clients by printing missing or previously submitted documents as needed.<br>• Acquire and demonstrate comprehensive knowledge of available programs to effectively assist customers.<br>• Organize and maintain files, ensuring incomplete applications are handled promptly and securely stored at the end of each workday.<br>• Access and retrieve utility bills from online portals to support customer documentation.<br>• Uphold strict confidentiality regarding customer information and records.<br>• Attend training sessions to enhance program knowledge and stay updated on organizational processes.<br>• Follow instructions and directives provided by departmental supervisors and complete additional assigned duties.
We are seeking a detail-oriented Customer Service Representative to provide high-level back-office support for our diverse contract staffing client base in Highland Hills, Ohio. Responsibilities: Verify and validate payroll and billing data, identifying discrepancies and ensuring accurate processing. Respond to client inquiries using critical thinking and subject-matter expertise, particularly on payroll, billing, and funding. Set up new customers and manage data entries with accuracy and confidentiality. Maintain multiple interconnected customer databases, ensuring data consistency across systems. Update customer folders to reflect current payroll and billing instructions weekly. Process credits, rebills, and adjust accounts as needed. Advise clients on optimizing payroll and billing workflow, identifying inefficiencies, and implementing process improvements. Deliver ongoing training and support to clients, troubleshoot system issues, and guide customers through technical challenges. Transmit essential accounting and payment reports timely, including wires, ACH, A/R credits, and debits. Identify, analyze, and escalate potential risks, recurring issues, and process inefficiencies with recommended solutions.
<p>The Patient Access Specialist serves as the initial point of contact for patients, visitors, and staff, delivering exceptional customer service and ensuring efficient administrative operations at the front desk. This role is responsible for patient registration, appointment scheduling, data verification, record management, and supporting overall clinic operations. The Patient Access Specialist works collaboratively with clinical and administrative teams to enhance patient experience and operational flow.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet all individuals who present at the front desk, including patients, visitors, and employees; promptly notify appropriate staff of any arrivals.</li><li>Complete patient check-ins, including collection of co-pays and outstanding account balances.</li><li>Verify and update all patient information, including demographic, personal, and financial data. Assign eligibility levels and register new patients as needed with a high degree of accuracy.</li><li>Assist patients in completing consent forms and other required documentation.</li><li>Schedule appointments for medical, dental, and behavioral health services, ensuring appropriate distribution of clinical summaries at patient exit.</li><li>Coordinate daily provider schedules in collaboration with the Patient Access Manager and clinical staff.</li><li>Conduct appointment confirmation calls to patients, providing reminders for required items and information ahead of scheduled visits.</li><li>Proactively check and manage the “bump list” for appointments requiring rescheduling.</li><li>Evaluate and process record requests in compliance with HIPAA and applicable regulations for patient information release.</li><li>Answer and route incoming telephone calls; relay messages efficiently to the appropriate parties.</li><li>Educate and assist patients with online portal access, including recruitment and enrollment support.</li><li>Prepare, sort, and distribute printed materials and notices as relevant to patient and office needs.</li><li>Cross-train in all core front office administrative functions to support operational flexibility.</li><li>Participate in and actively contribute to assigned committees and workgroups.</li><li>Travel to alternate clinic locations as necessary to meet operational requirements.</li><li>Attend mandatory staff meetings and agency meetings as required.</li><li>Perform other job-related duties as assigned to support clinic operations.</li></ul><p><br></p>
<p>We are looking for a skilled End User Support Specialist to join our team in Walton Hills, Ohio. In this role, you will provide end-user technical support, troubleshoot issues with hardware, software, and networks, and ensure seamless operations for our employees. This Contract to permanent position offers the opportunity to work in a dynamic environment while utilizing your expertise in Office 365 administration and Microsoft technologies.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Office 365 applications, including troubleshooting issues with Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, password resets, and access permissions using the Microsoft 365 Admin Center.</p><p>• Diagnose and repair hardware problems for desktops, laptops, printers, and other peripheral devices.</p><p>• Assist in resolving Windows operating system errors and basic networking connectivity issues.</p><p>• Maintain detailed records of incidents and resolutions in the ticketing system for future reference.</p><p>• Educate employees on effective use of Office 365 tools and security best practices.</p><p>• Collaborate with the IT team to address complex technical challenges and ensure prompt solutions.</p><p>• Perform desktop imaging and configuration to prepare workstations for deployment.</p><p>• Support Active Directory operations, including user account management and directory updates.</p><p>• Stay updated on the latest Microsoft technologies and assist in implementing system improvements.</p>
We are looking for an organized and detail-oriented Receptionist to join our team on a contract basis in Youngstown, Ohio. In this role, you will manage front desk operations, ensuring smooth communication and excellent customer service. This part-time position offers an excellent opportunity to contribute to our team in a dynamic and welcoming environment.<br><br>Responsibilities:<br>• Greet and assist visitors and clients in a courteous and detail-oriented manner.<br>• Manage and operate a multi-line phone system to handle incoming calls efficiently.<br>• Direct calls to appropriate departments or personnel using a switchboard system.<br>• Provide accurate information to callers and address inquiries as needed.<br>• Maintain a clean and organized reception area to create a welcoming environment.<br>• Handle administrative tasks, including scheduling and documentation, as required.<br>• Communicate effectively with team members to ensure seamless operations.<br>• Monitor and manage incoming mail and deliveries.<br>• Uphold company standards and policies while interacting with visitors and staff.
