We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This is a Contract to permanent position, offering an exciting opportunity to work in a detail-oriented and dynamic environment. The role involves engaging with residents, providing accurate information, and ensuring exceptional service delivery.<br><br>Responsibilities:<br>• Accurately record and track service requests using the organization's Customer Relationship Management system.<br>• Deliver detailed and accurate information about city services, events, and programs by utilizing reference tools and online resources.<br>• Follow established procedures, workflows, and scripts to manage, resolve, or escalate customer inquiries.<br>• Communicate effectively and courteously with residents, including handling stressful situations or language barriers.<br>• Utilize translation services to facilitate clear communication with non-English speaking residents.<br>• Assist with property or location-related questions by navigating city mapping systems.<br>• Maintain confidentiality and a high standard of conduct in all interactions and data management.<br>• Ensure high levels of accuracy when entering data and responding to customer inquiries.<br>• Perform additional tasks as assigned to support team objectives.
We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This role combines customer engagement and inside sales responsibilities, focusing on account management and order entry tasks. As a Contract to permanent position, this opportunity offers the potential for long-term growth in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Manage and maintain existing customer accounts, ensuring satisfaction and prompt resolution of any issues.<br>• Develop new business relationships by identifying potential clients and presenting tailored solutions.<br>• Process and track customer orders with accuracy and efficiency to meet delivery timelines.<br>• Communicate effectively with customers through phone, email, and other channels to provide exceptional service.<br>• Collaborate with internal teams to address customer needs and achieve business goals.<br>• Utilize Microsoft Office and company-specific systems to maintain records and generate reports.<br>• Assist customers with technical inquiries related to water testing and treatment services.<br>• Conduct follow-ups with clients to ensure ongoing satisfaction and address any additional requirements.<br>• Participate in team meetings and contribute ideas for improving sales strategies and customer service processes.
<p>We are seeking a detail-oriented and personable Receptionist to serve as the first point of contact for visitors and callers at our Medina, Ohio office. This long-term contract position is ideal for candidates who are interested in contributing to a welcoming and well-organized office environment, with opportunities for advancement based on performance.</p><p>Key Responsibilities:</p><ul><li>Greet and assist visitors, clients, and guests, ensuring they are directed appropriately.</li><li>Answer and manage a multi-line phone system, routing calls to relevant departments or team members.</li><li>Maintain a clean, organized reception area that consistently reflects a professional image.</li><li>Adhere to security protocols, including logging visitors and issuing badges when required.</li><li>Receive, sort, and distribute mail, packages, and other deliveries efficiently.</li><li>Coordinate scheduling, setup, and maintenance of conference rooms, ensuring cleanliness and readiness.</li><li>Provide administrative support to accounts payable and receivable teams, such as reviewing statements and managing documentation.</li><li>Collaborate with department leaders to stay informed of staff availability and communicate updates effectively.</li><li>Manage returned checks by updating tracking logs, contacting vendors, and overseeing re-sending procedures.</li></ul>
<p>We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team in Uniontown, Ohio. In this long-term contract role, you will play a pivotal part in overseeing administrative functions, supporting agency operations, and facilitating effective communication workflows. This position is ideal for someone who excels in a dynamic, fast-paced environment and is passionate about advancing the mission of a non-profit organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assign care management members to designated team members based on program criteria, geographic distribution, and workload considerations.</li><li>Coordinate transitions between care managers and perform data reconciliation for members transferring programs.</li><li>Maintain statistical records and generate monthly reports for MyCare Ohio Managed Care Organizations.</li><li>Open new cases in Clinical Care Advance for incoming CareSource members; manage related reporting requirements.</li><li>Provide comprehensive administrative support, including document preparation, mail merges, presentations, and newsletter creation.</li><li>Proofread and edit agency materials to uphold standards of accuracy and professionalism.</li><li>Schedule and confirm executive appointments, manage correspondence, and assemble meeting packets.</li><li>Organize agency luncheons, special events, and coordinate board mailing materials as needed.</li><li>Serve as a backup for divisional support roles and assist during high workload periods.</li><li>Contribute to process improvement initiatives and support broader organizational performance objectives.</li></ul>
We are looking for a dedicated Accounts Receivable Specialist to join our team in Eastlake, Ohio. This role is critical in ensuring accurate financial processes, timely invoicing, and effective communication with customers regarding outstanding balances. As a Contract to permanent position, this opportunity offers the potential for long-term growth within a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Process incoming customer purchase orders, ensuring project folders are created and all related documentation is organized.<br>• Collaborate with the Sales team to verify pricing, terms, and milestones align with customer agreements.<br>• Schedule and participate in commercial meetings to review project details thoroughly.<br>• Upload financial budgets and labor hours into the appropriate systems to support project scheduling and tracking.<br>• Manage change orders by updating documentation and ensuring all necessary adjustments are implemented.<br>• Generate and distribute regular reports, including capacity updates and backlog reconciliations.<br>• Prepare and issue project invoices, while following up on overdue accounts receivable to ensure prompt payment.<br>• Maintain accurate records of incoming purchase orders and closed projects to support financial transparency.<br>• Act as a liaison between customers and various departments, addressing inquiries and fostering collaboration.<br>• Identify opportunities to improve processes and enhance efficiency within the finance team.
<p>We are seeking a skilled and detail-oriented <strong>Medical Billing Specialist</strong> with experience in the behavioral health field to join our team in Massillon, Ohio. This dynamic role focuses on managing crucial billing operations while ensuring accuracy, compliance, and efficiency across various responsibilities. As part of a collaborative and supportive environment, this position is contract-to-permanent, offering an excellent opportunity for professional growth.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle <strong>full-cycle medical billing</strong> processes, including coding, claims submission, and resolving denied claims.</li><li>Perform follow-ups and rebilling to secure timely resolutions for outstanding claims.</li><li>Assist the Human Resources team with <strong>annual and monthly compliance recertifications</strong>.</li><li>Support general accounting functions, including crossover billing duties.</li><li>Utilize specialized software such as <strong>Ritten</strong> for behavioral health billing and <strong>QuickBooks</strong> for general financial processes.</li><li>Manage and maintain organized, <strong>accurate records within electronic medical systems (EMR)</strong>.</li><li>Collaborate with internal team members to ensure efficient workflows and solve problems effectively.</li><li>Demonstrate <strong>reliability, adaptability</strong>, and an eagerness to learn new systems and procedures.</li><li>Adhere to established policies and procedures to maintain compliance and ensure billing accuracy.</li></ul>
We are looking for a detail-oriented Accounting Specialist to join our team in Milan, Ohio. This contract position offers an excellent opportunity to contribute to essential accounting operations while working in a collaborative environment. The role is entirely onsite and requires strong organizational skills and a commitment to accuracy.<br><br>Responsibilities:<br>• Process accounts payable (AP) transactions, ensuring timely and accurate payments.<br>• Manage accounts receivable (AR) activities, including tracking and reconciling payments.<br>• Perform check runs and ensure proper documentation for financial records.<br>• Handle invoicing tasks with precision and attention to detail.<br>• Utilize accounting software to maintain and update financial information.<br>• Conduct account reconciliations to resolve discrepancies and ensure accurate reporting.<br>• Respond to inbound phone calls and address customer inquiries professionally.<br>• Collaborate with team members to streamline accounting processes and improve efficiency.<br>• Maintain compliance with company policies and accounting standards.
We are looking for a skilled Field Applications Engineer to join our team in Middlefield, Ohio. In this Contract-to-permanent position, you will act as a key technical liaison between customers and internal teams, ensuring our products align with customer needs and deliver exceptional value. This role offers a dynamic work environment with opportunities to contribute to technical solutions, product development, and customer satisfaction.<br><br>Responsibilities:<br>• Provide expert technical support and tailored product recommendations to meet customer application requirements.<br>• Translate customer needs into detailed technical specifications to guide product selection and development.<br>• Collaborate with Sales Engineers and Product Managers to create impactful presentations, technical documentation, and accurate quotes.<br>• Lead and manage new customer projects, ensuring timely and precise delivery of solutions.<br>• Represent the company at customer meetings, industry events, and trade shows, requiring 15–20% travel.<br>• Support the introduction of new products and identify market trends to enhance existing product offerings.<br>• Develop tools, resources, and training materials to optimize sales and quoting processes.<br>• Gather and analyze customer feedback to drive improvements in product design and functionality.
<p><strong>Position Overview </strong></p><p> The Closing Specialist is responsible for preparing and managing first and second mortgage loan closing packages, ensuring seamless collaboration with clients and compliance with government, lender, and title insurance regulations. This role requires exceptional attention to detail, detail-oriented communication skills, and the ability to meet performance benchmarks in a fast-paced environment. This role will be hybrid/remote once hired as a permanent employee. </p><p><br></p><p><strong>Key Responsibilities</strong> </p><p><br></p><p>Collaborate with clients on CD/Alta documentation, ensuring alignment with lender guidelines Review relevant documents, including title commitments, real estate taxes, payoff demands, deeds, and other recordable items, to validate final settlement figures. Prepare, review, and revise closing documents, including Initial CD/Alta calculations, and ensure accuracy before sending to consummation. Manage the final wire balancing process and oversee work queues efficiently. Assist in meeting team goals and client scorecard targets by resolving any escalated issues and supporting team members throughout the closing process. Ensure compliance with organizational policies, regulatory standards, and company-mandated training.</p>
We are looking for a detail-oriented General Office Clerk to join our team in Warren, Ohio. In this contract position, you will play a key role in supporting various administrative tasks to ensure smooth daily operations. This opportunity is ideal for someone who enjoys working in a structured environment and has a passion for organization.<br><br>Responsibilities:<br>• Perform accurate data entry to update and maintain records.<br>• Scan and digitize documents to facilitate easy access and storage.<br>• Organize and file physical and electronic records for efficient retrieval.<br>• Provide back-office support to enhance workflow and assist team operations.<br>• Ensure proper handling and management of sensitive documentation.<br>• Assist in maintaining a clean and organized office environment.<br>• Collaborate with team members to prioritize and complete administrative tasks.<br>• Monitor and replenish office supplies as needed.<br>• Respond to inquiries and provide information to team members when required.
