We are seeking a dedicated Customer Service Representative to join our team in Sharonville, Ohio. In this long-term contract role, you will serve as the primary point of contact for customers, ensuring their needs are met efficiently and with care. This position offers an excellent opportunity to showcase your communication skills and your ability to coordinate service operations effectively.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, addressing inquiries and escalating issues to dispatchers when necessary.<br>• Accurately record call details and input information into the system in a timely manner.<br>• Coordinate service resources and collaborate with the operations team to meet customer needs.<br>• Dispatch technicians, track their activities, and ensure optimal productivity and cost efficiency throughout the day.<br>• Handle customer concerns by investigating issues, routing them to appropriate staff, and following up as required.<br>• Manage daily labor levels to align with workload demands, releasing labor when necessary in consultation with the Operations Manager.<br>• Proactively contact customers to maintain service quality and share relevant data with leadership.<br>• Work closely with accounting teams to assist with new customer setups and purchase order inquiries.<br>• Utilize service management software and demonstrate proficiency in Office tools to support daily operations.<br>• Take on additional tasks as assigned, such as training and contributing to special projects.
We are looking for a detail-oriented Client Service Coordinator - Associate to join our team on a contract basis in Cincinnati, Ohio. In this part-time role, you will work 25 hours per week over a 12-week period, assisting in administrative tasks, event coordination, and branch support. This position is a great opportunity to contribute to the smooth operation of our team while gaining valuable experience in client service and office coordination.<br><br>Responsibilities:<br>• Manage supply orders, including stationery, licensing, and expense reporting.<br>• Provide administrative support to advisors as needed, ensuring smooth daily operations.<br>• Assist the Operations Leader with planning and executing branch events.<br>• Coordinate logistics for branch meetings, including confirming attendance, ordering lunch, and tracking participation.<br>• Handle mail distribution and related tasks to ensure efficient communication.<br>• Organize and send invitations for regional webinars hosted by the branch.<br>• Support advertising efforts and ensure compliance with organizational guidelines.<br>• Contribute to special projects and initiatives within the organization.
We are looking for a dedicated Customer Service Representative to join our team in West Chester NT, Ohio. In this Contract to permanent position, you will play a vital role in handling customer inquiries, managing appointments, and ensuring seamless communication between teams. This opportunity offers a dynamic environment where your organizational skills and customer service expertise will be highly valued.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries, providing detailed information and scheduling appointments.<br>• Maintain consistent follow-ups with leads to ensure timely communication and conversion to sales.<br>• Coordinate and organize sales appointments, accurately recording details in the system.<br>• Track the progress of scheduled leads and ensure effective conversion rates.<br>• Submit and process paperwork for sold jobs, ensuring accuracy and completeness.<br>• Collaborate with the warehouse to ensure the correct equipment and parts are prepared for each job.<br>• Communicate professionally with sales teams, partners, and warehouse staff to resolve issues and ensure smooth coordination.<br>• Utilize office software and company systems to manage leads, update customer records, and maintain accurate documentation.<br>• Provide administrative support to the sales and operations teams to enhance daily efficiency.<br>• Assist with general office tasks to support organizational operations.
<p>We are looking for a motivated Customer Service Representative to join our team in Vandalia, Ohio. In this Contract to permanent position, you will play a key role in ensuring smooth operations by managing data entry tasks, processing enrollments, and handling vendor communications. This role requires excellent organizational skills and a commitment to providing outstanding service.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry tasks into member portals and verify submissions for confirmation.</p><p>• Process enrollments and post eligibility details to ensure timely updates.</p><p>• Communicate effectively with vendors and representatives to address inquiries or resolve issues.</p><p>• Generate and analyze reports to support operational efficiency.</p><p>• Handle scanning and indexing of documents to maintain organized records.</p><p>• Distribute mail and manage incoming correspondence in a timely manner.</p><p>• Answer inbound phone calls with professionalism and provide helpful solutions.</p><p>• Schedule appointments and maintain calendars to optimize workflows.</p><p>• Utilize Microsoft Excel and Word to create and manage documentation.</p><p>• Respond to email inquiries to ensure clear and timely communication.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
<p>Join our team as a Customer Support Specialist and play a vital role in supporting our daily operations. We’re looking for an organized, detail-oriented individual with strong communication skills and the ability to thrive in a fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer high-volume phone calls from members and assist with their inquiries</li><li>Accurately process member enrollments over the phone, following a provided question list</li><li>Perform data entry into the member portal; submit records and confirm successful completion</li><li>Scan and index documents to ensure accurate digital recordkeeping</li><li>Distribute incoming mail and support general office functions</li><li>Handle routine outreach to vendors as needed</li><li>Post eligibility information and run regular reports for department use</li></ul><p>For immediate consideration, call 937.224.8326.</p>
